# TrainPal: UK& EU train tickets — user reviews > 977 indexed App Store user reviews of TrainPal by Trainpal B.V., rated 4.70/5 from 482 ratings. - Source: https://appshunter.io/ios/app/trainpal-uk-and-eu-train-tickets/id1411737922/reviews - App overview in markdown: https://appshunter.io/ios/app/trainpal-uk-and-eu-train-tickets/id1411737922.md - Rating breakdown: 5★ 405 · 4★ 39 · 3★ 10 · 2★ 4 · 1★ 24 ## What do users think of TrainPal? Overall sentiment: mixed **Pros** - 💰 Cheap tickets - 👍 Easy to use - 🚀 Fast booking process - 📊 Useful features like split ticketing - 🔍 Helpful journey planning - 🔔 Good notifications and updates **Cons** - 🐛 Buggy app with crashes and glitches - 🤖 Poor customer service and lack of support - 🔍 Inaccurate journey information - 💳 Issues with refunds and ticket changes - 🔒 Security and privacy concerns - 🤑 Misleading offers and promotions **Commonly reported bugs** - Tickets not showing up in the app - Incorrect train times and platform information - Payment issues and failed transactions - Railcard integration problems - Inconsistent app behavior across devices **Most requested features** - Add Apple Wallet support - Improve seat selection and allocation - Provide better refund and exchange policies - Enhance the user interface and navigation - Integrate with other travel apps and services ## Newest reviews (10 of 977) ### 2/5 — Good app until adds *2026-09-07, version 3.91.0* Terrible, the app is now unusable on my. 13 inch M4 pro ipad. Adverts now pop-up that you cannot exit out of thus I am now unable to buy my train tickets! 🤣 very smart developers 🤓 ### 3/5 — Promos are a bit of a scam *2026-09-04, version 3.91.0* Easy enough to use and allows you To add tickets to Apple wallet. What I don’t like is the fake promos. Most of the promos in the promo section are unusable and doesn’t give a reason. The spin to win has reset itself despite inviting friends to join and install the app. The best thing about the app Is that there are no booking fees. ### 2/5 — Funding issue *2026-08-31, version 3.90.0* I’m still waiting for a refund from 14th Aug to today which is 31st. So slow!!!!! ### 3/5 — Too many notifications *2026-08-30, version 3.90.0* Good app, good deals. Biggest downfall is the constant notifications, even when you aren’t going anywhere I get like 20 a day it’s so annoying. Had to mute it. Oh! And the AI use is crazy ### 1/5 — Scam Alert *2026-08-30, version 3.90.0* Only half refund for train cancellation. ### 2/5 — Unjustified Booking Fees *2026-08-28, version 3.90.0* I’m really disappointed with TrainPal. For the past year, I’ve been able to book tickets by through my web browser the without TrainPal charging me a booking fee. However, I’ve recently found that whenever I try to book through the website, I’m now charged a booking fee. I don’t like having unnecessary apps on my phone and prefer to use services through a web browser. I don’t think customers should be penalised with additional fees simply for choosing to use the website rather than the app. It’s disappointing to see what was previously a straightforward and fee-free booking option change in this way. I hope TrainPal will reconsider this approach and offer the same pricing regardless of whether customers use the website or app. Until then, I will be using another ticket provider. ### 1/5 — Useless and misleading *2026-08-26, version 3.90.0* My friend downloaded this and then sent me an invite link (to receive a discount of some kind) via Whataop generated by the app itself. I then clicked that link and was taken to some spin the wheel thing that claimed I would get £30. During the signup process, I was asked to enter an invite code. My friend was unable to get any invite code from the app. Instead it only produces a scammy looking link to claim £30. And that also is a con because to get the £30 you need to invite other people who need to download the app. No live chat exists so a total waste of time. My advice is to steer well clear of this garbage. The developers of this need not respond to this claiming that I messed up somehow. So annoyed by this time washing exercise. ### 5/5 — Happy mammy *2026-08-23, version 3.90.0* I always use this app because it always cheaper then other side I have used and the app is always accurate on where the train is deffo use this app from now on Happy every time 😄 ### 5/5 — Quite something! *2026-08-23, version 3.90.0* I was looking at trains and prices and was just about to book in the usual platform and remembered I had a voucher , only to be used in this new app, ok… I can do a new app ! And it was £30 cheaper for my. Train journey !!!! Feeling v happy … thank you ☺️ ### 3/5 — Okay app, absolutely dreadful customer service. *2026-08-22, version 3.90.0* TrainPal is great for finding affordable tickets, but my recent experience has completely changed my view of the company. My train was delayed by around 1.5 hours before eventually being cancelled, leaving me waiting over two hours and taking around 3.5 hours to get home. Despite the disruption being completely outside my control, TrainPal refused my refund/delay repay and repeatedly tried to shift the responsibility onto me and Trans Pennine Express. I was eventually offered a £5 voucher, but only if I spent over £25, which felt incredibly dismissive. A special mention to Daisy and Elric for what I found to be abysmal customer service throughout the whole situation. After an exhausting 20–30 emails back and forth, I repeatedly asked for the correspondence to stop, yet the emails continued. At that point, it genuinely felt like it was bordering on harassment. I’ve used TrainPal in the past and remember the customer service being genuinely good when the app first launched, but sadly it seems that as the company has grown, the customer service has gone downhill dramatically. The app itself is great; the way customers are treated when something goes wrong is not. No doubt I’ll now receive another reply to this review with an excuse or some smart response, and judging by the number of emails I’ve already received, I fully expect that correspondence to continue. So, be careful where you put your money. There may well be other train or travel apps that offer the same convenience without the headache. Thankfully, I don’t live in the UK anymore, so I won’t have to find out. 😏 ## Most critical reviews (10 lowest-rated) ### 1/5 — No permite anular los tiquetes *2026-09-07, version 3.91.0* No la recomiendo. En caso de emergencia esta app no te deja anular los tíquets y tampoco te reembolsan nada. Fue un error descargarla ### 1/5 — It’s a trap *2026-09-06, version 3.91.0* Buy a railcard and it’s stuck in the app. They won’t give it to you ### 1/5 — If you guys don’t have/ go to certain areas say so! *2026-09-06, version 3.91.0* I hate typing in places only for them to bounce me to another place closer!. It messes with my already messed anxiety ### 1/5 — £30 Off is a scam *2026-09-06, version 3.91.0* I tried the app for the welcome bonus, however, after the 4th referral it started marked as “unsuccessful referral” ### 1/5 — AVOID TRAINPAL & app *2026-09-06, version 3.91.0* PLEASE AVOID TRAINPAL. Hope you see this before you book tickets with this company. Firstly my discount code disappeared at the point of booking tickets despite multiple attempts, so that the price increased out of nowhere. After trying various ways to make this journey cheaper (split ticket, group saver, discount code) still £15 more expensive than rival Trainline without any codes used. Made the mistake of checking the competition after buying so submitted a very straightforward price match request with identical booking details . First of all immediately rejected by what was likely a bot. Resubmitted making even clearer they owed me money, took 72 hours to reject again on completely spurious grounds. Please make my discomfort worth while by it being a cautionary tale ! You will find tickets cheaper elsewhere and if you don’t at least the booking and customer service process will be functional. ### 1/5 — AVOID *2026-09-04, version 3.91.0* Don’t download or use this platform. Customer support is non-existent. ### 1/5 — Doesn’t work no support *2026-09-02, version 3.90.0* Tried to buy a Rail card, but the app wouldn’t validate the purchase. It said you had to buy a ticket. Which you couldn’t do without a valid Rail card.! catch 22. Support was hopeless. The AI bot just kept telling us to validate it and it was impossible to get through to human Support. Two days of our life wasted utterly useless ### 1/5 — Constant Spam Notifications! *2026-09-02, version 3.90.0* Someone in marketing decided that the way to drive sales is to constantly harass users. Had to silence notifications for the whole app because it was asking me multiple times a day to buy more tickets! No one should trust an app which treats its users with such disrespect and desperation. ### 1/5 — Constant notifications *2026-08-30, version 3.90.0* I get 7 notifications all come through several times a day spamming me with “go to the train station?” It’s very frustrating and the discounts don’t make anything worthwhile. ### 1/5 — AVOID - SCAMMERS– ONLY PARTIAL REFUND FOR CANCELLED TRAINS *2026-08-30, version 3.90.0* All trains on my day of travel were cancelled. I had an Advance ticket and there was literally no alternative service available, leaving me stranded around 300 km from home. I had no choice but to book another train for the following morning. Despite this, TrainPal only refunded part of my ticket, claiming that the ticket had been “scanned”. Of course it was scanned, I had gone through the station barriers and was waiting on the platform with everyone else for around two hours before the trains were eventually cancelled. Even after I explained this, TrainPal still refused to issue a full refund. Completely unacceptable customer service and refund handling. I would strongly recommend avoiding TrainPal and booking directly with the train operator instead or Trainline Their verbatim response : “The exact refund amount is still determined by the train supplier's rules and settlement. • Because of this, a full refund is not guaranteed, even in cancellation cases. So in simple terms: You can request a fee-free refund if you didn't travel due to cancellation But the final amount depends on the supplier's policy” ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-09-06, version 3.91.0* Love it when abroad ### 5/5 — Ms Blessing *2026-09-04, version 3.91.0* was really easy to use the app. Custom service was on point. I will recommend trainpal to anyone. ### 5/5 — Much cheaper than TrainLine *2026-09-04, version 3.91.0* TrainPal’s split ticket feature is so much more advanced and sophisticated than other apps, meaning that journeys come out cheaper. And I can often upgrade to an open return for only a small amount of money. I’ll be getting all my tickets through TrainPal now ### 5/5 — Brilliant *2026-09-03, version 3.90.0* I started using TrainPal after moving house, four months ago. Brilliant app, recommended to my family who now all use it. ### 5/5 — Best Train App Available *2026-09-01, version 3.90.0* This is the best ticket and booking platform for train travel available: both within the UK and Europe. There is so much functionality and utility within this app for train travel, coach travel, and even cross-country travel: it actually lets you book a trip and not just a journey. With plenty of discounts and incentives I always feel rewarded using TrainPal for booking my train tickets. Also, it has the best way of optimising your trip so that you save the most money on your tickets. The app also supports integrating your railcard, as well as live train tracking: including cancellations, delays, and platform numbers. I highly recommend this app and TrainPal generally! I switched to using TrainPal several years ago from “The Trainline” because of ridiculous additional charges for “free” changes or cancellations “at no extra cost” that absolutely were an extra cost. TrainPal is far better! 😁 ### 5/5 — Good experience *2026-09-01, version 3.90.0* Easy booking procedure, seamless process. Happy customer! ### 5/5 — TrainPal *2026-08-31, version 3.90.0* First time we have used this app and the whole experience was great everything run smoothly trains were on time they were clean and staff was friendly and helpful we will definitely use this in future trips ### 5/5 — Great customer service *2026-08-31, version 3.90.0* Excellent support from the customer services team Easy app to use ### 5/5 — Great app *2026-08-28, version 3.90.0* Very happy ### 5/5 — mr *2026-08-27, version 3.90.0* Wonderful service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*