# TRAK Access — Access control solutions

> Access control solutions (iPhone/iPad app by Trak-Solutions.)

- Source: https://appshunter.io/ios/app/trak-access/id6744245738 (this page in markdown: same URL + `.md`)
- Developer: [Trak-Solutions](https://appshunter.io/developer/1361412240)
- Category: Business
- Price: Free
- Age rating: 17+
- Requires: iOS 15.5.0 · 47 MB
- Languages: American English
- Released: 2025-12-16
- Data updated: 2026-09-07
- User reviews in markdown: https://appshunter.io/ios/app/trak-access/id6744245738/reviews.md

## What is TRAK Access?

TRAK mobile is a secure, enterprise-grade access control iOS app that allows organisations to manage physical security systems efficiently. Designed for facilities using both smart key systems and TRAK's own key bunches, TRAK mobile gives authorized staff real-time oversight of locks, keys, and access requests through Notifications of Works.

Key Features:

Notifications of Work (NoWs): Submit, approve, and track access requests in real time.

Key Bunch Management: Verify, track & issue NFC-tagged mechanical key bunches.

Secure Login & Access: Enterprise-grade authentication, including a screen lock supporting PINs/biometrics.

Tutorials: View tutorials for smart key systems & the TRAK system itself.

Store: Streamlined quotation of smart key & TRAK products.

Support: Log/track issues via support tickets.

TRAK mobile is intended for trusted enterprise clients and provides administrators, managers, and keyholders with full control over physical access systems & enhanced functionality through custom workflows.


## Version history (last 2 releases)

### 1.10 — 2026-08-08

### Backend migration

- Migrated from the v2 BFF backend to improved v3 backend with native passwordless authentication.
- Retired all v2 flows. The app now runs entirely on the v3 architecture.

### Authentication

- Passwordless sign-in via 6-digit codes delivered by email or SMS.
- Phone number management: add, verify, change, or remove a phone number for SMS code delivery.
- App lock with 4–6 digit PIN and optional biometrics. Locks after 2.5 minutes in the background.
- Multi-tenant support: switch between tenants and server codes without signing out.

### New features

- **Home page** — Profile hero card with time-of-day salutation, recent activity carousel (NoWs and bunches issued), vendor link cards, phone status row.
- **Store** — Browse a product catalogue, view product details, build a quote with a cart, and submit the quote for sales follow-up. Available to managers and above.
- **Tutorials** — Browse categorised training content including video, YouTube/Vimeo embeds, Markdown articles, PDFs, and images. Full-screen embed player with device rotation support.
- **Approval routing** — Create and manage escalation rules (chain, unanimous, any-approver) that govern how NoW requests are routed to approvers for specific sites. Available to managers and above.
- **User onboarding** — Invite new users with role, zone, and vendor credential assignment. Approve or reject self-registrations. Available to tenant admins.
- **NoW enhancements** — NoWs now have a series of execution events that allow; on/off site logging, incident reporting, work evidence photos, a general chat w/ managers/admins.
- **Job reports** — View completed NoWs as reports with access timelines, and export as PDF or JSON. Available to managers and above.

### Redesigned features

- **NoW submission** — Multi-step wizard with site selection, work/access type, scheduling (immediate or multi-day), health & safety disclaimer, and summary review.
- **NoW approvals** — Combined approvals page with NoW and user-approval tabs, badge counts, escalation countdowns, and slide-to-confirm approve/reject actions.
- **Key bunches** — NFC seal scanner, multi-step bunch registration with item entry and tag writing, bunch list with filters, and bunch issue/return workflows.
- **Support tickets** — Create tickets with category and description, view conversation threads with admin replies, and resolve tickets.

### UI/UX

- Floating pill-style bottom navigation bar with contextual tabs (Home, Seals, Approvals).
- Frosted-glass end drawer with user profile, feature links, admin section, and system switcher.
- Transparent scaffold with session-wide background wash and glass-style widgets app wide.

### 1.0 — 2025-12-16

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*