# Transcarent — user reviews > 59 indexed App Store user reviews of Transcarent by Transcarent, rated 4.80/5 from 1,846 ratings. - Source: https://appshunter.io/ios/app/transcarent/id1563769390/reviews - App overview in markdown: https://appshunter.io/ios/app/transcarent/id1563769390.md - Rating breakdown: 5★ 1,658 · 4★ 95 · 3★ 20 · 2★ 8 · 1★ 65 ## What do users think of Transcarent? Overall sentiment: negative **Pros** - 🚀 Fast and easy care - 👍 Useful for insurance info - 💡 Efficient healthcare management - 🚀 Saved a lot of time - 🚀 Quick prescription and delivery - 🚀 Convenient doctor check-ins - 👍 Well-designed app - 👍 Incredible app experience - 👍 Everything in one place - 👍 Nice user interface - 👍 Easy, connected, powerful app - 👍 Useful for healthcare needs - 👍 Beautiful redesign - 👍 Trustworthy healthcare experience - 👍 Love the new facelift - 👍 Convenient doctor chat **Cons** - 🐛 App crashes constantly - 🐛 Very buggy and frustrating - 🐛 App is not user friendly - 🐛 Invasive data collection - 🐛 App doesn't work 65% of the time - 🐛 Login blackouts - 🐛 Delayed password reset - 🐛 App requires ignoring security warnings - 🐛 Can't get updated messages - 🐛 Bugged every week - 🐛 Train wreck, harm causing - 🐛 Uploaded results multiple times, still asked - 🐛 No answers, messages go nowhere - 🐛 Extremely stressful process - 🐛 Utterly useless app - 🐛 App doesn't function - 🐛 Rx card not visible - 🐛 Rx search not working - 🐛 App needs update but is newly installed - 🐛 Glitchy app - 🐛 Unable to schedule appointments - 🐛 Horrible system - 🐛 Unable to log in - 🐛 Customer service transferred to voicemail - 🐛 Impossible to get real help - 🐛 Long programs and unnecessary steps - 🐛 Denies medically advised medication - 🐛 Pushes their program instead of listening - 🐛 Refuses to help with documentation - 🐛 Repetitive and unhelpful messaging - 🐛 Created unnecessary stress - 🐛 Added more stress and delays - 🐛 Not user friendly login - 🐛 Scales keep disconnecting - 🐛 App doesn't open - 🐛 No outage notification - 🐛 Can't login or create new account - 🐛 Forgot password emails/texts never arrive - 🐛 Waste of time - 🐛 No data collection opt-out - 🐛 App won't launch without disabling ad blocker - 🐛 Telehealth is useless - 🐛 NP refused standard treatment - 🐛 NP hung up - 🐛 Consultations result in 'go to urgent care' - 🐛 Business model avoids practicing medicine - 🐛 Devious and confusing business practice - 🐛 Can't login after update - 🐛 Useless app, pure waste - 🐛 No tangible value - 🐛 Employer offers this instead of benefits - 🐛 Lots of bugs - 🐛 UI is buggy - 🐛 App errors out more than succeeds - 🐛 Can't log in - 🐛 App gets stuck after login - 🐛 App isn't great - 🐛 Service is bad - 🐛 Personalized plans are generic - 🐛 Poor app design - 🐛 Still too buggy - 🐛 Search results inconsistent - 🐛 Subpar service - 🐛 Temperamental app for uploads - 🐛 No quick response from team - 🐛 Difficult business hours - 🐛 Care coordinator offers little help - 🐛 No weekend hours for guides - 🐛 Don't waste your time - 🐛 Company is trash - 🐛 Dragged feet on appointments - 🐛 Injury got worse - 🐛 Had to schedule own appointment - 🐛 Pay out of pocket - 🐛 Service is useless or detrimental - 🐛 Chat format is terrible - 🐛 Not helpful unless for advice - 🐛 Too skittish to help - 🐛 Have to go to normal doctor and pay **Commonly reported bugs** - Blocked from logging into the app - Reset password function does not work - Forms are constantly missing - App crashes when searching for prescriptions - App requires updates that are not available - Login issues with phone number and email - App gets stuck after trying to login - App requires disabling ad blocker to launch - App doesn't open - Scales keep disconnecting - Login blackouts lasting days - Delayed password reset codes - Ignoring phone security warnings because app wasn't updated - Can't get updated/push messages from providers - Unable to log in - App is buggy - UI is buggy - App errors out more than it succeeds - App gets stacked after trying to login - Search for pharmacy inconsistent - Search for drugs shows no results - App is temperamental when trying to upload or fill out questionnaires - Login issues with phone number and email - App crashes constantly - Reset password function does not work - App requires updates that are not available - App doesn't work 65% of the time - Login blackouts lasting days - Delayed password reset codes - App is bugged a new way every week - Uploaded lab results several times yet asked to upload again - App doesn't function - Rx search function is not working - App claims it needs to be updated but has no outstanding updates - Unable to schedule virtual appointments - Unable to log in both with phone number and email - App makes it almost impossible to get real help - Login issues with face recognition - App doesn't open on iPhone or iPad - Can't login or create a new account - Forgot password function doesn't send emails or texts - App won't launch unless ad blocker is disabled - Telehealth NP refused standard treatment - Updating 98.6 app leads to Transcarent app issues - Can't login after update - App gets stuck after trying to login - App design requires going into program to view messages - Search for pharmacy inconsistent - Search for drugs shows no results - App is temperamental when trying to upload or fill out questionnaires - Chat format is terrible **Most requested features** - Add insurance card to Apple Wallet - Improve login process - Provide real customer service - Fix missing forms - Make tech support easily accessible - Allow opt-out of data collection - Improve app stability - Fix search functionality for pharmacies and drugs - Offer weekend hours for guides - Improve chat functionality ## Newest reviews (13 of 59) ### 2/5 — Not overly impressed *2026-08-18, version 6.15.0* Had several hiccups. Not the easiest to use, didn't bother tell me I had to fast b4 bloodwork & missed important things. Had to reschedule appt. Health coach is mediocre. Health tips are limited. ### 2/5 — Terrible App *2026-08-16, version 6.15.0* Lay out is terrible, and won’t receive any codes to my email or phone for a required password change. Tried calling for support (it’s not even 3pm at this point) and everybody is gone for the day… terrible support for trying to get account access for something health related. ### 1/5 — If you want an AI doctor who gives you the runaround… *2026-04-21, version 6.7.0* If you ever wanted your healthcare to be taken over by AI and have the only answer to all questions be “I’ll get back to you” without the part where they ever get back to you, and you get to talk to a different person with every sentence, then this is the healthcare for you! Also included is all your medications being dropped cold turkey because they lie and tell you they’ll prescribe them without ever actually doing it. Also they’ll continuously ask you to schedule appointments so they can bill your insurance but never actually address anything or fulfill any promises made during the appointments. Scam. Also the app is bugged a new way every week. Train wreck, harm causing, delay of care, scam. ### 1/5 — Very frustrating *2026-03-23, version 6.5.0* I have uploaded lab results several times yet I’m ask to upload my results. The company tries to force you into steps and processes that you already know you’ve done previously in order to get help. ### 1/5 — No on answers *2026-02-26, version 6.3.0* You keeps sending messages it goes nowhere you wait weeks and still no answer ### 1/5 — Extremely stressful *2026-02-20, version 6.2.0* My company changed to Transcarent this year for our prescription insurance and I am so frustrated just trying to get my first prescription filled that I’m ready to just give up and stop taking any medication! They made it sound like this was a new improved process, but it’s been a nightmare for me! A week and a half and about eight phone calls to Transcarent and the pharmacy and I still don’t have my prescription. Beyond frustrated! ### 4/5 — apple wallet *2026-02-04, version 6.1.0* would love insurance card in apple wallet ### 1/5 — Utterly useless *2026-01-22, version 5.25.7* I have never used this before but my work provided insurance says this is the app to use. It says I already have an account but I've never signed up before. It will not send any verification codes to my phone via sms or to either my personal or work emails. I only have those two emails. How am I supposed to receive health care from this useless app? I may as well drive to the local care clinic. ### 1/5 — All glitz, no glamour *2026-01-09, version 5.25.5* The app is pretty but doesn’t function. I don’t see my Rx card and the Rx search function is not working. Any attempts to fix it have failed. Don’t recommend. ### 1/5 — not working *2026-01-07, version 5.25.4* i was sent an email to open and the app claims it needs to be updated in order to open the page to view. the app is newly installed and has no outstanding updates ### 1/5 — Terrible app and support experience *2026-01-02, version 5.25.1* Our company just moved over to this service and it’s absolutely terrible. The app is glitchy and we have tried for hours to try and schedule a virtual appointment with no success. Then we called customer care and gave up after being on hold for 36 minutes. Horrible system. ### 1/5 — Unable to log in *2026-01-02, version 5.25.1* Unable to log in both with phone number and email. Customer service transferred me to get a voicemail. Never had this problem with 98.6. Extremely frustrating when sick. ### 1/5 — Extremely Frustrating Experience for Patients Who Need Real Medical Help *2025-11-23, version 5.22.1* Extremely disappointing experience. The app makes it almost impossible to get real help when you actually need medical support. Even with recommendations from multiple doctors, I was forced into long programs and unnecessary steps just to request a medication that was medically advised for me. I have been trying to get medically necessary weight-management medication for 8 months, recommended by both my primary care doctor and my pulmonologist, yet Transcarent continues to deny it. They keep pushing their program instead of listening to the recommendations of real physicians who know my medical history. I was diagnosed with sleep apnea, which my doctor specifically told me is a qualifying condition for coverage. Even with documentation and multiple doctor notes, Transcarent still refuses to help. Their messaging is repetitive, unhelpful, and makes it nearly impossible to receive actual care. As a full-time caregiver with no local support, I simply don’t have the energy for endless “modules” and delays. I needed real medical support, and instead I received months of roadblocks and excuses. This app has created unnecessary stress and has failed to provide the healthcare support it claims to offer. For an app that’s supposed to make care easier, it has added more stress and delays than anything else. This has been one of the most frustrating healthcare experiences I’ve ever had. ## Most critical reviews (10 lowest-rated) ### 1/5 — Amateurish app *2026-08-26, version 6.16.0* This app is awful. Ther top issue is that there’s a facility to have the app “remember” me but it only does that for a few hours, so I have to log in again. Also, after requiring a “code” to log in after using a password, there’s another tick box that is supposed to “Trust this device for 90 days”. It clearly doesn’t (see above). The message facility is also poor. It offers none or honors none of the standard text functionality that iPhones offer. These are the glaring issues. Wading through the amateurish parts of this app makes this experience poor and only worth one star. ### 1/5 — Useless Service. Hope they go under *2026-08-26, version 6.16.0* A service that exists for health insurance to get out of paying a reel doctor. I have gotten better service at gas stations then this so called health care provider which does not respond or provide any care despite me insurance requiring me to use them. ### 1/5 — Terrible app and terrible service *2026-08-08, version 6.14.1* Many times I am blocked from logging into the app and additionally the reset password function does not work. It’s extremely frustrating. Additionally the customer service seems to be almost 100% AI. Also the forms I need to fill in to get my medication are constantly missing and the weird AI agents can’t seem to figure out how to fix it. There used to be real customer service people who would help but they seem to have been replaced by AI. All in all it’s an incredibly frustrating app to use. ### 1/5 — Crashes constantly *2026-07-12, version 6.13.0* Every time anyone in my family searches for a prescription this app crashes. Very buggy and frustrating. ### 1/5 — Awful Insurance *2026-06-14, version 6.11.0* My Eye Dr prescribed medication to help me with a condition. Transcarent declined paying for it - asked me to try something else, they felt they know better than my doctor. ### 1/5 — Pointless *2026-06-10, version 6.10.0* I don’t see the point of this app. The couple of things you can do on here. I can do just fine on my original insurance app. I can access my insurance card, see my benefits, how much til I’ve met my deductible. Find a doctor, find pricing for specialists, procedures, book a real doctor via telehealth, ask for a refill, have referrals sent for a new dr. And the list goes on, I don’t know what the purpose of this application is for. About as annoying as using 9am health ### 1/5 — Unnecessary and not useful *2026-05-30, version 6.9.0* A lots of hoops to go through for simple process. Gives you false sense of options. Unnecessarily complicated app. And not useful at all. Not sure why employers opt in with them ### 1/5 — App help button? *2026-05-21, version 6.9.0* The app is NOT user friendly. I’ve been trying to get help opening a section that I’m required to complete in order to obtain my necessary prescription refill for over a week. I’ve tried asking the AI , I’ve tried messaging the “coaches”, and about 5 others. Getting to actual tech support is almost impossible and doesn’t have an easily accessible option on the home page or anywhere else. Gee, I wonder why. The tech support doesn’t care if people get the meds they need so why would they make it easy to contact them. ### 1/5 — invasive *2026-05-14, version 6.9.0* im required to go through this company instead or my regular insurance (wtf) if i want care. they record my personal medical history for training purposes. since i have no choice to use this company for care i need, this does not feel like something i can opt out of. besides i shouldnt have to opt out. there is also ai all over this app. i have a strong feeling my insurance and employer have found a way to side step hipaa entirely ### 1/5 — This app is the worst *2026-04-28, version 6.7.0* 65% of the time this app doesn’t work. Log in black outs lasting days, delayed password reset codes, had several times where I had to ignore phone security warnings because the app wasn’t updated. Cant get any updated/push messages from providers. Can’t even log into another app without it to ensure my medication prescriptions are being sent, causing worry and anxiety-it is a frustrating and frankly offensive process when you think about this is who is handling your medical care. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast and easy *2026-07-19, version 6.13.0* Fast easy care for a simple UTI on a Sunday morning. ### 5/5 — Awesome job! *2026-06-18, version 6.11.0* The customer service has been lovely. The staff has been really helpful and informative making this run smoothly. Thank you. ### 5/5 — Great app *2026-06-11, version 6.10.0* Useful for finding my health insurance information ### 5/5 — Amazing All and getting better *2026-06-11, version 6.10.0* The more I use this app, the more efficient managing my heath care has become. Latest functionality used was having the app find a local specialist and book an appointment for me. Prior to this functionality, I used the Pharmacy features to research cost for prescriptions. Managing prescription became so much easier. Thank you Transcarent! ### 5/5 — Good stuff *2026-03-09, version 6.3.1* Saved me a lot of time! ### 5/5 — Delightful experience *2026-03-05, version 6.3.1* My wife experienced sudden eye pain early on a Sunday morning. Instead of driving 40 minutes to an urgent care walk-in, she opted for an online doctor visit. Surprisingly, she received a prescription and it was sent to our pharmacy in less than 10 minutes. After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops. Overall, it was a very positive experience. ### 5/5 — Not user friendly *2025-11-18, version 5.22.0* I use this app with 9PM, there’s no logins it just uses my face and that doesn’t always work. Also my $300 scales keeps disconnecting. Now it doesn’t open at all on my iPhone or iPad. No notification that there’s an outage or it needs to be updated. This makes me extremely anxious. ### 5/5 — Actually makes getting healthcare easy *2024-03-16, version 4.4.1* Fantastic app! So easy and fast to speak to a doctor, I got to chat with an MD (who was great) with just a few taps in under a minute. Was able to get my questions answered and labs ordered walking distance from my house. Game changing doctor visit! ### 5/5 — Very convenient *2023-11-01* You can check with doctor and get prescription in no time, very convenient. ### 5/5 — Makes Sense *2023-01-17, version 2.24.3* Well-designed app with very helpful health guides --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*