# Transform \| Healthy Lifestyle — user reviews > 97 indexed App Store user reviews of Transform | Healthy Lifestyle by Blue Mesa Health Inc., rated 1.70/5 from 41 ratings. - Source: https://appshunter.io/ios/app/transform-healthy-lifestyle/id1094812550/reviews - App overview in markdown: https://appshunter.io/ios/app/transform-healthy-lifestyle/id1094812550.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 4 · 1★ 31 ## What do users think of Transform | Healthy Lifestyle? Overall sentiment: negative **Pros** - 👨‍⚕️ Supportive coaching staff and monthly check-ins - 🔗 Fitbit integration for automatic health tracking - 📚 Helpful curriculum and goal-setting features - 🎁 Free Fitbit watch incentive for participation - 💬 Community group chat functionality - 📸 Meal photo tracking capability **Cons** - 🐛 Constant app crashes and freezes - 🚫 Login failures and authentication issues - ⚪ Blank white/mountain/rock image screens after login - 🔄 Unreliable Fitbit syncing - ⏱️ Extremely slow load times - 🔁 Requires frequent app reinstallation - 📵 Chat and messaging functionality broken - 💾 Data loss and progress not saving - 🆘 Unresponsive customer support - 🎯 Activity tracking not registering correctly - 🍽️ Food logging fails to upload - 📱 Poor UI/UX design and navigation - 🔐 Requires constant re-login - 🔊 No notifications for new messages **Commonly reported bugs** - App stuck on loading screen showing only image (mountain/rock/ocean) - Login screen freezes or loops - White blank screen after authentication - App crashes during lesson completion - Fitbit syncing disconnects randomly - Food photos fail to upload with 'Uh oh' error - Activity minutes not syncing or saving - Chat messages not loading or displaying - Back button unresponsive - App restarts every 20-30 seconds - Strobe/blinking effect on screen - Weight data not transferring from scale - Lessons marked complete without user action - Food log entries disappear after logging - Privacy agreement button non-functional - App logs out unexpectedly - Graphs and data display off-screen - Recent update made app worse - Links in messages don't work - Scale disconnects with 3+ pound weight changes **Most requested features** - Ability to like and reply to comments in chat - Share photos in chat and profile - Activity history log view - Specify custom activity types instead of generic 'other' - Font size adjustment for accessibility - Zoom functionality for better readability - Remember login credentials - Dark mode option - Better Fitbit account management and switching - Scale device deletion and reconnection - Automatic food calorie calculations - Larger screen-friendly interface - Message notifications on main page - Tag users in comments ## Newest reviews (19 of 97) ### 2/5 — I need reliability *2025-05-22, version 3.38.0* Once I started the program and got access to the app, I was excited about how it would support my journey. Unfortunately, it’s only week one and I can’t rely on it. Sometimes it lets me in, sometimes not. I’ve had to try to log in over and over again, delete and reinstall, turn my phone off and on - nothing same to make it stick. Very disappointing. @Developers - can you help??? ### 1/5 — Does it even work? *2025-01-13, version 3.36.1* I cannot even get past the log in. ### 1/5 — It’s terrible *2024-12-22, version 3.36.0* It routinely disconnects from Fitbit. I re-enter my credentials and get a ‘success’ message screen—and then an ‘uh ho, please connect your health tools.’ This app is quirky and unreliable and I am almost to the point of leaving the program because I can track and be healthy without the frustration of having the tracking app failing on a regular basis. ### 2/5 — Suboptimal *2024-12-12, version 3.36.0* One of the core pieces of the program is tracking activity, ostensibly by Fitbit. However, I find that 90% of the time I have to manually enter it. ### 1/5 — Something is wrong *2024-12-05, version 3.36.0* The app won’t even start. I put my credentials in and stops working. I really need this to work as I signed up through my insurance and now I can’t even switch to a different app/vendor. It’s extremely frustrating and annoying. And I’m losing out on time. Please fix this! ### 1/5 — No support !!!! *2024-11-09, version 3.35.1* I can’t deal with this. ### 1/5 — Choose any other weight loss app. This one is the worst, seriously *2024-07-12, version 3.35.0* My insurance company recently required enrollment in an online weight loss program for 6 months to be considered for eligibility for GLP-1 agonists. I had 5 options and decided on this one because it seemed more convenient in that they provide a scale and eventually a fit bit. It took literally over a month and a half to successfully join the program because of glitches on their end requiring emails to multiple departments. Once joined, I realize that nothing is all that automatic or simple. In order to add a weight with the scale you need the Fitbit app and must open and add the weight there and then transfer it to the transform app. Activity is only Fitbit based but since we don’t have one in the beginning everything must me manually entered. If you use apple products nothing is compatible and use is not user friendly. Only convenience is that you can take photos of your meals, but then there is no data or calorie calculations for each day. Save yourself frustration during your weight loss journey and try any of the other programs offered. ### 1/5 — Many many issues *2024-06-23, version 3.35.0* Between only selectively syncing with my Fitbit app, redirecting me in a circle every other time I log in, and randomly deleting some messages, this app is deeply flawed. It really seems like no one actually every fixes the bugs. I also hate consuming so much content on such a tiny screen. ### 1/5 — What a rock *2024-06-20, version 3.35.0* Like others, I cannot truly access the app. The login widths and then it sits on a rock. It makes the programs unusable ### 1/5 — Bad. Just bad. *2024-03-12, version 3.35.0* App will not open and link for support doesn't work, either. ### 1/5 — Bad program *2024-03-08, version 3.35.0* This is a bad app. It’s basic, difficult to use, hard to understand, frustrating. It doesn’t work properly. The photo portion doesn’t work unless you give it permission to all your photos. It needs to be totally reworked ### 1/5 — Not working *2023-12-10, version 3.33.0* Logged in to the app and all I see is a white blank screen. ### 1/5 — Discouraging *2023-10-21, version 3.32.0* Day one - finding my way around Day two - won’t load past the picture. Can’t use. Day three - still can’t get past the picture. I tried deleting and reinstalling app, but it didn’t help. It’s turned my motivation into discouragement. Still can’t use. ### 1/5 — Can’t access the app *2023-10-09, version 3.32.0* I joined today. Downloaded the app, and it’s stuck on the rock photo. I can’t access anything. I wished I read these reviews about the app before I signed up through my insurance. I will be contacting my insurance to cancel this program and try another that’s offered. ### 1/5 — Can’t launch the app *2023-09-21, version 3.30.0* The app won’t launch on my iPhone 13 Pro running iOS 17. When I log into my account the screen transitions to a background. The rest of the app never loads. ### 1/5 — I can’t get past the rock *2023-08-11, version 3.29.0* The app never loads past the welcome/login screen, at least I assume that’s what the screen is but there are never any words or anything to indicate functionality. I am supposed to use this app for an employee sponsored health program and all I see is a rock 😭 ### 2/5 — Ugh… *2023-06-10, version 3.28.0* When this app works, it’s ok. The lessons are fine and it’s basic functions are ok but the app and the logon are so glitchy that I struggle to participate in the program. Tech support can’t seem to find a solution beyond deleting the app, clearing my cache/cookies, and reloading the app. Very frustrating. ### 1/5 — Unusable *2023-02-19, version 3.26.0* I sign into the app and all I get is a picture. It does absolutely nothing. ### 1/5 — Unusable *2023-01-21, version 3.25.1* I am able to log in and use the Virgin Pulse app, but when I enter my email to use VP Transform, I get an error message. Getting a real human being to help solve problems is nearly impossible. It’s awful! ## Most critical reviews (10 lowest-rated) ### 1/5 — Insurane companies are getting ripped off *2026-06-26, version 3.39.0* Does not work. App is broken ### 1/5 — Does not open *2025-12-04, version 3.39.0* It only shows a picture, nothing else!!! Nothing to click on, no menu!!! ### 1/5 — Program is good but not the app *2025-10-23, version 3.39.0* The app is not good. You can’t even edit your own information in it. It’s constantly down or not connecting with your fit bit. It has a platform where you can talk to other members but you can’t like comments or respond directly. It is not good. ### 1/5 — Awful App and even worse customer support *2025-08-28, version 3.39.0* The app is awful. I can get through the login screen but after that all I see is a picture of a mountain. I can swipe left and open the menu but nothing loads. I even tried to submit feedback in the app and it wouldn’t load to send it. I contacted customer support and they told me I had to contact the company I got transform free from. I’m not sure how they can help me with YOUR APP. I haven’t even been able to begin the program. I would give negative stars if I could. ### 1/5 — Trash *2025-04-15, version 3.38.0* I signed up for this program and the app doesn’t work… ### 1/5 — Complete garbage *2025-04-08, version 3.38.0* The app won’t even load - it’s just a picture of a rock ### 1/5 — Trash App *2025-04-07, version 3.38.0* I was provided access to this program through my employer but the app is junk. It will take 5 minutes to log in, IF it allows me to log in. Program can’t be beneficial if you can’t use the tools intended to make it more accessible and easy to follow. ### 1/5 — App Opened the first time now stuck *2025-03-21, version 3.37.0* The App is not functional just a few hours after downloading it ### 1/5 — It won’t even open *2025-02-04, version 3.36.1* Tried downloading the app twice and both times it wouldn’t even load a function page just a screen saver page. Cannot access or open anything! Horrible app ### 1/5 — App does not work *2025-01-24, version 3.36.1* App won’t even load on my iPhone. ## Most praised reviews (10 highest-rated) ### 5/5 — Love The Program *2025-03-11, version 3.36.1* I enjoy the Transform program. My coach really cares about me, and we do monthly calls and weekly check-ins through the app. The app connects with the Fitbit app, so my weight and food sync over for me. I earned a Fitbit watch through participating. The curriculum is really helpful, and I make goals around the parts that work for me. Overall this program is a huge win for my health. ### 5/5 — So Much Potential *2021-04-21, version 3.0.5* This app works great and succeeds in its purpose but it could be so much more! The idea of the Transform program group dynamic is to support one another and share ideas. Some changes I’d love to see that could facilitate that would be 1. Be able to like people’s comments. 2. Share pictures in the chat or in your profile so that other people could see them. 3. See a log of your activity minutes and not just a total. 4. Be able to specify what “other” activity you did, like being able to specify it was mountain biking, for example, instead of just “other”. Just some ideas. Thanks. ### 5/5 — Love transform *2016-05-27* I love Transform I use it going to and from work and my coach is nice. and feeling better... ### 4/5 — Having issues with Fitbit syncing with this App *2018-05-26, version 1.7.5* Getting frustrated because for some reason it has stopped syncing with my flex 2. I need to track my food with the Fitbit but it doesn’t transfer the food to the Transform App. ### 4/5 — Pretty good; question about Fitbit link *2018-05-11, version 1.7.3* Overall the app is pretty good. It links to the Fitbit account but there doesn’t seem to be a way to change Fitbit account. I accidentally logged in with the wrong one and now it’s stuck linked to the wrong account. ### 3/5 — Do not update *2021-10-10, version 3.0.12* This app was working great, then I updated to 3.0.12 and have nothing but problems. Having to log in every time is really annoying. I can not get my activity minutes to save, plus my posts will not show complete. I wish I could go back to previous version. ### 3/5 — Very unstable *2021-07-01, version 3.0.10* I love the program but the app needs a lot of work. Every time I log on it crashes several times and it takes forever to be able to get it to do what I need it to do. It crashes in the middle of a lesson and you have to start all over again. With every update it seems the problems get worse instead of better. ### 3/5 — Works great when it works *2019-10-20, version 2.0.20* I love this app when it’s working. It pulls entries from my scale and my Fitbit into one place and allows a health coach to view it, along with other aspects that make it worth while. However, it regularly loses its ability to connect with the scale or the Fitbit. Without these connections it is worthless. I often have to exit and log back in to each app, which occasionally works or ask my health coach or tech support to reconnect me. This always works, but it’s at least a weekly occurrence. Lastly, the app is designed to disconnect from the scale if there is a change of three pounds or more. I’m told this is in place because they believe that a change in weight of 3 lbs from one weigh in to the next must mean someone else stepped on the scale. Maybe, but wouldn’t it be more likely that I went 2-3 days between weigh ins and thus the 3 lb difference. Or I worked out extra hard and lost 3 lbs in one day. And my reward for this is an email to tech support for a reset. So I love the Transform program, and the app is an important part of it. But the app needs some work. ### 3/5 — Glitchy *2019-06-04, version 2.0.1* It’s been well over a week that the app doesn’t work well. If I click on links that were sent through the messages it doesn’t do anything. Previously I was able to click them fine and it worked. Please fix. ### 3/5 — Issues with Fitbit food logging *2018-09-11, version 1.7.17* Apart from minor glitches throughout the UI, relatively few food items entered in Fitbit pass their nutritional information to the food logging here (been the case for the entire 2 months I’ve been using the app), which frustrates a coach’s ability to monitor and offer feedback on choices. New to this current version however, is that Fitbit-entered food logging frequently resets itself to default imported time values (e.g. 2pm lunch resets to 12pm) - which not only makes accurate logging a quite annoying activity, but is the opposite of helpful for anyone using timestamps to monitor their intake schedule, time medications, etc. (Reporting here because the support link is broken, and none to be manually found on website.) **Developer response:** Hello! Thank you for your feedback, we are constantly working on improving our participant experience. We are sorry you are experiencing issues with entering food logs and the resetting of the time values. If you provide your e-mail address or contact our support group, link found on our website, we would be happy to assist you. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-14.*