# Transit GO Ticket — user reviews > 291 indexed App Store user reviews of Transit GO Ticket by Bytemark, Inc., rated 4.52/5 from 19,141 ratings. - Source: https://appshunter.io/ios/app/transit-go-ticket/id1131345078/reviews - App overview in markdown: https://appshunter.io/ios/app/transit-go-ticket/id1131345078.md - Rating breakdown: 5★ 15,094 · 4★ 1,010 · 3★ 436 · 2★ 363 · 1★ 1,449 ## What do users think of Transit GO Ticket? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient for visitors - 👍 Works as expected **Cons** - 🐛 Crashes and bugs - ⚠️ Not user-friendly - 🕰️ Slow performance - 🚫 Limited payment options - 🤔 Confusing functionality **Commonly reported bugs** - Tickets disappearing before use - Constant log-out issues - Activation errors and crashes - Inability to manage purchased tickets **Most requested features** - Integrate with ORCA card system - Add support for all transit providers - Improve trip planning and routing - Provide better user guidance and instructions ## Newest reviews (14 of 291) ### 3/5 — Easy to use but no customer support *2026-08-14, version 4.150* Using the App for Seattle but the support number is in New York (meaning they work east coast time). I got locked out and requested a password reset, 3 times. No email response. You call Kitsap transit and they give you a New York number for app support. Does me no good if they work east coast hours when I’m trying to buy a ticket after 5pm pacific time. App is 5 star; customer support is 0. ### 3/5 — Occasional visitor *2026-08-06, version 4.150* It can be much more user friendly and better GUI ### 2/5 — what did sound transit call it *2026-07-06, version 4.150* i’m consistent naming ### 2/5 — Sign in *2026-06-18, version 4.150* This won’t even let me make an account and keeps saying my email doesn’t exist ### 1/5 — Buggy *2026-05-21, version 4.150* Copy and paste doesn’t work. You have type the address in manually ### 1/5 — Garbage *2026-05-21, version 4.150* Keeps crashing - pretty hard to use when it’s so unreliable ### 3/5 — Saving Trips? *2026-05-15, version 4.150* Honestly this app is great and for the most part easy to navigate, but oh my god does it need to let you save your trips ahead of time!!!!! The amount of time I had to keep going into the app and checking, then it would disappear, etc just feels extremely dangerous to me! I should not have to screenshot every single trip. Just no. ### 3/5 — Trip planner crashes app more than it works *2026-05-12, version 4.150* This would be a great app if it didn't crash itself. ### 1/5 — Where is my ticket!!! *2026-05-05, version 4.150* Where is my ticket? Took my payment. No ticket shows. App support link goes to an error page. What a waste of time and money!!!! ### 3/5 — Some prices are wrong. *2026-05-03, version 4.150* Great for Seattle busses and trains. The ferry prices to Bremerton are higher than the ticket office at the ferry terminal. ### 2/5 — Signing up was a fiasco *2026-04-14, version 4.150* Make the “Sign Up Here” clear and visible right up front and center! And accept mac.com email addresses. It’s Apple after all. And when you say you’re sending a security email to finish the process, send it! ### 1/5 — Purchasing issue *2026-04-10, version 4.150* For the longest time I was having trouble purchasing a ticket for access in the app. I called multiple times to King Metro in which they had to create an account for me. After having to go through many rabbit holes, I did a test to purchase a ticket and it gave me an error so I used another card and still the same issue. Not sure what it is, but it seems like this app doesn’t work well it needs to be fixed. ### 3/5 — Crashes when you put in leave by time *2026-04-09, version 4.150* Repeatedly crashes when you try and put in the leave by time. ### 2/5 — Clunky payment experience *2026-03-22, version 4.150* Enable payment with Apple and Google Pay by simply scanning the phone at a station or on the bus/train/streetcar/water taxi/ferry. This app is so far behind those at any major city globally! ## Most critical reviews (10 lowest-rated) ### 1/5 — Visitor friendly *2026-07-08, version 4.150* For visitors the app shouldnt make you look up what line you need. Frontload the trip planner option for people. Support apple pay and obscure credit card number for security ### 1/5 — Charged x2 but no tickets *2026-07-06, version 4.150* I bought tickets and got charged twice on my credit card. But no train tickets. ### 1/5 — No monthly pass *2026-07-06, version 4.150* Waist of money without ### 1/5 — Not Helpful *2026-06-30, version 4.150* It requires you to visit a physical location in order to purchase passes. What is this-1995? ### 1/5 — Thieves and useless app *2026-06-19, version 4.150* Just stole my $2. Charged my wisely card but saying no ticket available to use for king county metro. Refund my money now or I will put bad reviews everywhere. ### 1/5 — Lost Tickets *2026-06-15, version 4.150* App is Misleading ### 1/5 — doesn’t work *2026-06-11, version 4.150* this app is so broken it won’t even let me put in my credit card to buy a ticket ### 1/5 — Cannot use on monorail *2026-06-08, version 4.150* The app has a difficult user interface and does not explain that the monorail is not included. I wasted money on three tickets that aren’t usable on the monorail. Bad experience and wasted money. ### 1/5 — Confusing *2026-06-01, version 4.150* After completing the transaction the 2 tickets bought didn’t show up. I purchased them again and again the tickets didn’t show us under the available tab. I tried refresh and none. About a hour later I check my email and saw two receipts. I opened the app again and now I saw 4 tickets. As I an a tourist I was double charged for a one way trip because of this bug in the app. ### 1/5 — Trip planner broken *2026-05-22, version 4.150* The app will crash if you try to use the ‘leave at’ function of the trip planner. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-08-05, version 4.150* Jeffries was super helpful at the Tukwila station! ### 5/5 — Train & Bus in Seattle City *2026-07-24, version 4.150* Easy to use. Used while on visit to Seattle, very convenient city routes to see all the sites, when combined train & King Metro Bus used. Excellent rate for Senior Day Pass. Thank you! ### 5/5 — I don't know what happened *2026-05-13, version 4.150* I have used the Transit GO for months for my bus route, but the past two weeks the app has suddenly changed its "GO" routing and completely removed my route from the app, despite it still existing in person. Now I can't use the planning tools because they're giving me the wrong routes. I wish Transit GO would fix the error they introduced, I'm losing interest in a broken app. ### 5/5 — 1/10- 10 *2026-04-14, version 4.150* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — User friendly *2026-04-09, version 4.150* Super easy to use and navigate! ### 5/5 — Amazing *2026-04-09, version 4.150* I live near Federal Way. I have a good friend who lives in Edmonds, a 7 minute drive from the Montlake station. It takes me 50-75 minutes to drive there. I decided to try the Link and save myself more than $20, and wear and tare on my car AND the stress of driving. I had so much damned fun. I didn’t put in ear buds. I didn’t spend time on my phone. I just watched the scenery and people. It was so nice! And relaxing! The cars were clean and the stations were convenient. I took the 1 up and back. My trip back was after dark and I was a littler nervous about being a woman alone. That lasted like 5 minutes after getting to the Montlake station. Very well lit. Plenty of employees off and on the trains. The rides both there and back were pleasant as far as other passengers go. No weird stuff or crazy behavior. No rudeness awkwardness. The Who trip was wonderful. I’m doing it again tomorrow!! ### 5/5 — Bellevue to airport *2026-01-24, version 4.150* Downloaded the app to buy a bus ticket to the airport from Bellevue. Easy trip on the 560 bus, $3 fare. No carbon footprint. Can’t beat it. ### 5/5 — Bus system *2025-11-14, version 4.150* I’m new to Seattle and find the buses convenient, on time and perfect for an 80-year old! Drivers r courteous and helpful. I’m so thankful!!!❤️ 🇵🇸 ### 5/5 — Alaskan visitors *2025-10-25, version 4.150* Once we Halfway figured it out, And asked people along the way, we truly enjoyed the ease, convenience, price, comfort, and the distance that the Link Light Rail offered us. Ramon from Anchorage, Alaska. ### 5/5 — So easy to use! *2025-09-11, version 4.071* Had a long layover and this was worth the try to save some money. It did everything I expected to do without crashing, and I have no complaints at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*