# Translink Planner — user reviews > 124 indexed App Store user reviews of Translink Planner by Ulsterbus Ltd, rated 4.37/5 from 215 ratings. - Source: https://appshunter.io/ios/app/translink-planner/id648823280/reviews - App overview in markdown: https://appshunter.io/ios/app/translink-planner/id648823280.md - Rating breakdown: 5★ 132 · 4★ 12 · 3★ 5 · 2★ 7 · 1★ 12 ## What do users think of Translink Planner? Overall sentiment: negative **Pros** - 👍 Easy journey planning functionality - 🗺️ Helpful map integration for route visualization - 📱 Modern app interface design - 🚀 Quick access to timetable information - 💾 Ability to save journeys to calendar - 🎯 User-friendly for regular commuters **Cons** - 🐛 Inaccurate and unreliable bus/train times - 😤 Frequent service cancellations not reflected in app - 🔧 Clunky and unintuitive user interface - ❌ Cannot purchase tickets within app - 🗺️ Poor navigation and confusing layout - ⏱️ Doesn't show actual departure times, only minutes remaining - 🔄 Requires switching between multiple apps for full functionality - 📵 App crashes frequently on iPhone - 🔐 Password reset and login issues - 🚫 Missing features from previous app version - ⚠️ Inconsistent information between app and actual timetables - 🎯 Difficult to find timetables and basic information - 💳 Ticket purchasing system doesn't work properly - 🚌 Live bus tracking feature removed - 🔍 Hard to access Metro/Glider route information **Commonly reported bugs** - App crashes on iPhone during ticket purchase - Password reset emails not received - Unable to renew or change passwords - Journey planner adds unnecessary stops and complications - Bus stops disappear when zooming in on map - Location loading blocks text input - App doesn't refresh automatically without returning to start page - Tickets purchased not visible in app - Cannot book tickets for multiple passengers - Concession tickets unavailable on mobile - Inconsistent journey suggestions vs actual timetables - Bus times don't match timetable posters at stops - Cancelled buses don't show as cancelled, just disappear - App shows buses arriving but they never show up - Incorrect fare calculations and pricing display - Unable to access certain routes (e.g., Kilkeel from bus centre) - Timetable PDFs show 'page not found' error **Most requested features** - Unified app for journey planning AND ticket purchasing - Live bus tracking with real-time location updates - Ability to view actual departure times instead of countdown minutes - Show actual time alongside minutes remaining - Complaint/feedback option for late or cancelled services - Simple timetable view without complex journey planning - Live delay and cancellation notifications - Apple Watch compatibility - Exclude walking time option in journey results - Direct access to timetables from home page - Show platform/stop information for transfers - One-click bus tracking from schedule view - Ability to book tickets for groups over 10 people - Support for concession tickets on mobile devices - Better accessibility for tourists and non-locals - Contactless card payment on vehicles - Extended booking window beyond 3 weeks - Proper ticket visibility after purchase ## Newest reviews (13 of 124) ### 3/5 — Timings all wrong. *2025-10-31, version 6.139.0.2438764* The app told me the next bus I needed was in an hours time. Gets to the bus stop, three busses on the screen arriving within the hour. How can you plan journeys like this? ### 1/5 — New update *2025-10-12, version 6.139.0.2438764* Can never find a bus at certain stops ### 1/5 — Such innacurate times *2025-10-10, version 6.139.0.2438764* I have been late to school countless times, this app is the worst bus app - it could say the bus is in 3 minutes and then after 3 minutes it goes 2 minutes ago and it didn't even pass! ### 1/5 — Inaccurate information *2025-09-28, version 6.109.0.2042570* The app is useless provides inaccurate information, bus times do not correspond with actual bus timetable posters at bus stops . The app badly needs updated to carry accurate information and timetables . ### 1/5 — Exactly what you expect from Translink. *2025-09-25, version 6.109.0.2042570* This app has made me miss countless buses because it is so painfully inaccurate. The blue buses show up virtually whenever they please, so don’t trust any of the provided times. Today, I’ve missed a job interview because this app said a bus was delayed by 5 minutes. It drove on past as scheduled as I was walking to the bus stop, so this app provides inaccurate information about delays timings etc, it’s just whenever the bus driver feels like showing up. You can see their entire budget went to the big, fancy, empty and soulless train/bus station instead of a functional, sustainable and reliable public transport service. ### 1/5 — Sooo bad *2025-09-11, version 6.109.0.2042570* How can you make something every other bus/train company makes easy to use so difficult to navigate. ### 1/5 — Not fit for purpose *2025-08-30, version 6.109.0.2042570* Having so many issues with this app. Can’t successfully renew password, even after the help of Translink. They suggested opening a new account with a different email . I did so and a few months later the old issue of being locked out of the app returned, unable to change password. Translink say there’s nothing else they can do. Now unable to purchase monthly bus tickets for kids school journeys. Absolutely unacceptable. ### 1/5 — Timetable *2025-08-29, version 6.109.0.2042570* Hard to use ### 1/5 — Don’t trust it *2025-08-24, version 6.109.0.2042570* Bus times are wrong ### 1/5 — Terrible App *2025-08-07, version 6.109.0.2042570* The old App was handy for finding out train and bus times,this app is horrendous.If I could give it no stars I would.Why can’t you have a section for timetables only.Most folk use the app for that reason ### 1/5 — Can’t book a concession ticket using mobile phone *2025-07-30, version 6.109.0.2042570* Tried several times to book a concession ticket using my mobile phone but can’t do it. Can do it on desktop and my friend can do it on iPad. Would be useful to be able to do it on mobile phone ### 1/5 — Does not quote or sell tickets *2025-07-16, version 6.109.0.2042570* Does not quote or sell tickets. Pretty hard to actually plan any significant travel without price and purchase options. ### 1/5 — Poor *2025-07-14, version 6.109.0.2042570* Confusing Confusing and difficult to navigate. Difficult to purchase tickets ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst transport service in NI *2026-02-09, version 6.139.0.2438764* I’ve never seen a pack of the most incompetent people running this transport service. There needs to be an option on this app to complain about every service that’s either running late or just randomly cancels. Which is nearly every service. Get your fingers out! ### 1/5 — How is this made by translink *2026-01-01, version 6.139.0.2438764* This is one of the most CLUNKY APPS EVER how is this made by Translink,I can’t even get the app to work. Simply just use a pen and paper ### 1/5 — Frustrated *2026-01-01, version 6.139.0.2438764* what should be a fairly simple ask "when is the next train" particularly if you are in a rush has become an unnecessarily click/tap fest. Keep it simple stupid!!! ### 1/5 — Absolutely useless *2025-12-10, version 6.139.0.2438764* Very much like the heavily subsidised worst company in the country…… useless ### 1/5 — horrendous *2025-12-08, version 6.139.0.2438764* cannot use I am a 32 year old man and i have no idea how to actually book a ticket through this app or this website? never came across something so confusing to use, on top of this why is there 40 different types of tickets? extremely embarrassing ### 1/5 — Was this written by a 3 year old *2025-12-06, version 6.139.0.2438764* Absolutely nothing intuitive about this app ### 1/5 — Useless *2025-11-24, version 6.139.0.2438764* Horrendous app not fit for purpose would not even give 1 star ### 1/5 — Clunky *2025-11-21, version 6.139.0.2438764* The system is very poor, with far too many complex options, it’s too difficult to know whether you have the trains and buses ticked or not ticked. An incredibly it is impossible to put tickets freely online through the planner, have to get a different system. I can’t understand why it’s so poor ### 1/5 — Holywood 1752 bus to Belfast *2025-10-28, version 6.139.0.2438764* Why does this app not inform you if a bus is delayed or cancelled?? The movit app can give a precise location and arrival time to each bus! Translink should do the same. Mentioning this because we missed a show in Belfast tonight thinking let’s take a bus!! Never Again!! ### 1/5 — Not intuitive *2025-10-20, version 6.139.0.2438764* The original app that now shows “page not found” was intuitive and so easy to find “Timetables” opened from the home page, choose bus or train and your line e.g. Train : Larne and it would show all the times, days etc. and you could change direction of travel I.e. Larne to Belfast or Belfast to Larne with a click. This new App has hidden the Timetables somewhere - you’ve got to ‘plan your journey’ Another example of ‘if it’s not broken don’t fix it’ 😩🙁 ## Most praised reviews (10 highest-rated) ### 5/5 — Trip to Belfast *2026-02-08, version 6.139.0.2438764* Good service, on time ### 5/5 — Easy planner *2026-02-04, version 6.139.0.2438764* Great app but takes a bit of getting used to , I use it a lot now that I have . ### 5/5 — Magnifico… *2025-12-03, version 6.139.0.2438764* Exceptional application…magical precision on timetables ### 5/5 — Great App *2025-11-20, version 6.139.0.2438764* Brilliant for planning a journey. ### 5/5 — MWB *2025-11-06, version 6.139.0.2438764* Great app. ### 5/5 — Excellent *2025-10-23, version 6.139.0.2438764* Very good and timely ### 5/5 — Wow *2025-08-08, version 6.109.0.2042570* My first time getting a bus (practicing for my new school in September) I loved it the bus drivers were so kind thanks for everything ### 5/5 — Mad Mike *2025-04-23, version 6.109.0.2042570* Nice and easy useful app! ### 5/5 — Helpful *2025-04-10, version 6.109.0.2042570* Really helps when travelling from A - B when you haven’t access to a car ### 5/5 — Thanks *2025-04-05, version 6.109.0.2042570* Thank you for this helpful app. I particularly like the way I can add planned journeys to my diary easily. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*