# TransPennine Express — user reviews > 110 indexed App Store user reviews of TransPennine Express by TransPennine Express, rated 4.50/5 from 193 ratings. - Source: https://appshunter.io/ios/app/transpennine-express/id460359233/reviews - App overview in markdown: https://appshunter.io/ios/app/transpennine-express/id460359233.md - Rating breakdown: 5★ 147 · 4★ 20 · 3★ 9 · 2★ 1 · 1★ 16 ## What do users think of TransPennine Express? Overall sentiment: neutral **Pros** - 🚀 Easy and quick to use - 👍 Straightforward app - ⭐️ Great savings and easy to navigate - ⭐️ Efficient and quick to book and pay for tickets **Cons** - 🐛 App crashes and technical issues - 🔒 Frequent log-outs and login problems - 🔍 Difficult to find and access tickets - 🤔 Unintuitive user experience and poor design - 🔍 Lack of useful features like Apple Wallet integration **Commonly reported bugs** - Tickets disappearing from the app - Issues with adding tickets to Apple Wallet - App not working outside the UK **Most requested features** - Add tickets to Apple Wallet - Remember login details and payment info - Improve user interface and flow - Provide better information on tickets and journeys - Allow booking of open return tickets ## Newest reviews (14 of 110) ### 3/5 — Caution altering purchase *2026-04-18, version 5.0.14* Basket does not clear if you go back and change something so could have purchased £225 worth of tickets instead of £55. ### 3/5 — Save card details *2026-03-22, version 5.0.13* As other reviewers say, the Save My Card details option is not available meaning you have to type in the full card details each time. Please add this feature again and it’ll be a 5 star review. ### 2/5 — Add to wallet not working *2026-03-10, version 5.0.13* Just bought some tickets, but the “Add to Apple Wallet” button doesn’t work - briefly shows a swirling icon, but nothing appearing. Apple Pay is still not supported on the website (it used to be, it then stopped working, and is now not offered). ### 3/5 — TP app *2025-11-19, version 5.0.9* Having to ‘book’ a return train time for an open return ticket is annoying and causes wasted time. App was much better before the update ### 5/5 — TPE APP *2025-10-06, version 5.0.6* Easy to use & no pre travel booking fee… Unlike one popular ticket App. 👍. ### 3/5 — Open Return *2025-10-06, version 5.0.6* Last year up until April I was able to do open return tickets on the app but last month and this month there option for open return is not there. ### 4/5 — Improving… *2025-10-03, version 5.0.6* The app still doesn’t remember payment details so I still have to input everything each time. The other fault is that it isn’t possible to save all the tickets to my apple wallet at once and again you have to do them individually. The tickets also don’t appear on the Lock Screen…until they do at about 11pm! ### 3/5 — Card issue *2025-10-02, version 5.0.5* Why can’t I save my card anymore! ### 5/5 — Much better!! *2025-09-26, version 5.0.5* Booking multiple tickets in one basket is so straightforward and such a good feature. ### 4/5 — Shocking QA on app *2025-09-01, version 5.0.3* New app. Developers haven’t tested. You can pin station A —> B on your home screen but you can’t pin the same station B —> A in reverse. Took me 2 minutes to find 3 bugs in the new app. ### 5/5 — Booking a journey ❤️ *2025-08-14, version 5.0.3* So so easy !!! Just do it - simple 👍 ### 5/5 — It just works *2025-08-06, version 5.0.2* This app makes it all easy, especially compared to all the other train reservation apps there are. It just works!! ### 3/5 — The app that pushes you where you don’t want to go. *2025-08-05, version 5.0.2* So frustrating trying to avoid being forced onto set time of return. Even when you think you have left yourself some freedom, you find the small print tells you that your return is valid on one particular train at one particular time. ### 4/5 — Massive improvement *2025-08-03, version 5.0.2* Compared with the old TP Express app the new one is a game changer, does not drop the selected stations any longer and retains number of passengers and rail cards for future searches. ## Most critical reviews (10 lowest-rated) ### 1/5 — Senior Railcard option doesn’t work! *2026-05-09, version 5.0.15* For some reason the app does not allow me to add my Senior Railcard. I could add or remove any others (if I had them), but not this one. Seems a problem that should be fixed. ### 1/5 — Mr *2026-01-07, version 5.0.10* All good except. Your support is abroad the lady couldn’t understand me, so I hung up on her no point having a call centre that can’t speak English especially when your so expensive to travel ### 1/5 — Impossible to use *2025-08-27, version 5.0.3* The new app has a really poor unintuitive user experience, the only thing worse is the web site. It’s now not possible to book a first class return on the website. I can on the app but not for the tpx trains I need. ### 1/5 — Missing useful info *2025-07-30* You can buy a ticket. But it won’t tell you what train you are on, what platform it leaves from, etc. it just says “ London to Rugby, Rugby to Birmingham on the digital ticket. Useless. ### 1/5 — Bit of a side step *2025-07-24, version 5.0.2* Looks better but still feels click on heavy to use. Yes you can save and choose a saved journey but you still have to faff about choosing each leg of the trip. So really this upgrade hasn't achieved very much in fact it feels like TPE have made the process of buying a ticket more bothersome. Well done ### 1/5 — Updated new app is dreadful *2025-07-23, version 5.0.1* This latest update (July 2025) is a huge step backwards is usability. Not sure who designed these user flows, but they are much worse than before. Furthermore trying to buy an open return is more expensive in this app now than using the Trainline. I used to love this app, but this redesign is a poor effort. I’ll come back if you fix it and I’d be happy to offer further feedback if you want constructive criticism. ### 1/5 — Terrible new app *2025-07-17, version 5.0.1* I don’t normally leave reviews but the new ‘upgraded’ app has left me lost for words! To see other fares you have to click on each departure time individually and go back and forwards until you find the right ticket for you. To change a seat reservation you don’t see which seat you have been allocated until you go to the purchase option. If this seat isn’t suitable, and trust me nobody wants to choose seat C15 unless it’s the only one available, then you have to go back through the whole process again. There are no records of my expired tickets, one of which I need to claim on via delay repay. Come on Tpe, please sort the new app out asap, the old app had a few issues but was so much more user friendly than this. ### 1/5 — Takes longer to book *2025-07-12, version 5.0.1* What used to take 30s to book a ticket now takes minutes. To book a same day anytime return ticket I have to select a return time for my ticket so I can buy it … why ? And the return time cannot be within an hour or so, I have to scroll. Also on my iPhone SE it displays so few lines of data it’s difficult to read, especially on live departures. ### 1/5 — Recent update ruined app *2025-07-10, version 5.0.1* This used to be my go to app for tickets and live trains, as it had a facility where you could see layout of carriages, and as an example could you know which end was first class etc. Now this is no longer present, and so the recent app update has downgraded this app, offering less than before. Very unfortunate ### 1/5 — Flawed rollout *2025-07-10* I updated to the recent version of the app. What a mistake! First of all the tickets I purchased before updating are gone. Secondly, just today I bought tickets on the app, but the tickets do not appear in the app. Fortunately, they did arrive to my email address and I was able to get them into my apple wallet. But my experience so far is that the new app is horribly flawed. Logging in through a browser or through the app doesn’t show my tickets. I tried calling, but of course, customer service is probably slammed with 10 times the usual calls so I never got through. ## Most praised reviews (10 highest-rated) ### 5/5 — Good service *2026-04-04, version 5.0.14* Good service with good price ### 5/5 — Booking a Ticket or two *2026-03-24, version 5.0.14* East Peasy ### 5/5 — Newcastle trip *2026-03-18, version 5.0.13* 2nd time using this app so easy & quick the train journey is so easy& fast ### 5/5 — App *2026-02-24, version 5.0.13* Easy to use very happy ### 5/5 — Service is great *2026-01-29, version 5.0.11* Great service ### 5/5 — Very good *2025-11-19, version 5.0.9* Only used it the once so far but all straightforward and it did what it should do when asked. Thanks ### 5/5 — Quick and Easy To Navigate *2025-11-18, version 5.0.9* This site is great . So quick and easy to navigate . ### 5/5 — Fantastic app for travelling *2025-11-06, version 5.0.6* Great savings using this app and so easy to use ⭐️ ### 5/5 — Efficient *2025-10-18, version 5.0.6* Very quick and easy to book and pay for a ticket. Took me less than a minute ### 5/5 — Very good *2025-10-08, version 5.0.6* Only used it the once so far but all straightforward and it did what it should do when asked. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*