# Travel Essex — user reviews > 105 indexed App Store user reviews of Travel Essex by Essex County Council, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/travel-essex/id1593068800/reviews - App overview in markdown: https://appshunter.io/ios/app/travel-essex/id1593068800.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Travel Essex? Overall sentiment: mixed **Pros** - 👨‍💼 Friendly and helpful drivers - 🚀 Easy to book and use - 🌍 Useful for rural/village transport - ⏰ Generally reliable service - 💬 Good customer communication from drivers - 🎯 Convenient pickup/dropoff locations - 💰 Affordable pricing - 🗺️ Comprehensive travel planning tool **Cons** - 🐛 Inaccurate real-time bus information - ⏱️ Frequent delays and late arrivals - ❌ Unreliable service with no-shows - 🚫 Inconsistent driver behavior and discretion - 📱 Poor app functionality and usability - 🗺️ Missing bus routes in database - 🔄 Booking system changes times without notice - 📞 No customer support after 5pm - 🚌 Incomplete route information - 💳 Confusing payment/fare status system - 🔀 Incorrect pickup/dropoff locations - 📊 Cannot edit bookings after confirmation - 🚗 Service availability very limited **Commonly reported bugs** - App shows incorrect bus times compared to actual schedules - Booking confirmation changes time automatically without user consent - Live map shows buses that disappear without explanation - App does not recognize all bus routes in service - Pickup location changes to incorrect address after booking - Cannot update fare status without deleting account - App crashes or becomes unresponsive - No way to contact support after 5pm regarding active bookings - Booking system doesn't allow passenger number edits - Bus cancellations not reflected in app - Route diversion information not updated in real-time - Missing bus route options from app database **Most requested features** - Live chat with drivers through app - Real-time bus tracking with accurate ETAs - Ability to edit bookings after confirmation - Extended customer support hours (after 5pm) - Live notifications for route changes and delays - Ability to update passenger numbers without cancelling - More comprehensive bus route database - Extended service hours (until 11pm instead of 9:45pm) - In-app messaging system with customer service - Better integration of all available bus routes - Improved route suggestion algorithm ## Newest reviews (10 of 105) ### 4/5 — Travel Essex! *2025-12-09, version 5.149.1* This app has helped me a lot when getting the bus for the first time ever, and made me feel a lot more confident and relaxed on the bus, but sometimes ( this has happened 3-4 times in the past few weeks) it tells me that my bus was cancelled when it came 10 mins late. This really worried me because I thought I would not be able to get to school. So even though it is a really useful and helpful source I would not always trust it fully just in case. 😄 ### 1/5 — stupid *2025-07-02, version 5.149.1* Booked one for 10:20, it accepted i paid 6 pounds then I look in the morning for when it’s meant to come, it is not booked at 10:57 and get home around 11:15. This is not what I ordered, it gave me no notification and I needed to be home before 11 to get my medicine as it is a strict rule to have them before 11. Fix your app wish I could do 0 stars with the amount of problems I’ve had with bookings ### 1/5 — Sadly lacking *2025-05-17, version 5.149.1* I’ve tried this app twice, once when it first came out and again recently. It only gives one bus option from Sible Hedingham to Halstead (the service to the main High Street is not listed) and its suggested bike route uses footpaths that are inaccessible with a bicycle, even if one one was permitted to ride on them. Since ECC has its PRoW mapped, one would at least expect that element to be correct. As the app cannot assist with even a short, simple journey I would not dare to trust it to guide me further afield. A great shame. ### 1/5 — Almost the worst app ever. *2025-05-14, version 5.149.1* Beaten only by Moovit ### 1/5 — Awful service *2025-05-14, version 5.149.1* Unreliable, awful customer service and no accountability. Clearly regardless of feedback the service is the councils new pet project so will be pushed on residents irrelevant of how it works… or doesn’t ### 1/5 — No point *2025-05-02, version 5.149.1* What is the point of offering us this service? You can never ever get a bus, the app is terrible constantly having to go backwards and forwards trying to get a ride, you should be telling us which routes are available and seeing if they sit as, in presuming there’s funding for this service!! It wold be better spent on a service we could actually access ### 1/5 — Why folk opt for the car *2025-03-19, version 5.149.1* Count down to the 170 in great Notley and as advertised on travel Essex.. no show! Exactly why I rarely use the bus ### 5/5 — Very useful *2025-03-18, version 5.149.1* This app is a little gem helps me when not and about finding where I need to go and is more reliable than the digital bus stops ### 5/5 — Reliable *2025-03-09, version 5.149.1* Digibuses are always reliable ### 5/5 — great service, great people *2025-03-09, version 5.149.1* have used digigo for a long long time now, some weeks i relied on it every day, it didn’t let me down, i’ve recommended to countless friends and will continue to, amazing app, easy to use and convenient for all ## Most critical reviews (10 lowest-rated) ### 1/5 — Driver no show *2026-06-19, version 5.149.1* Driver booked for 3.41- we arrived at 3.40 as we lived 20 seconds away and travel come through at 3.42 saying we were a no show and travel cancelled ? No vehicle there and no driver driving away. Very disappointed. ### 1/5 — Today it was rubbish *2026-04-13, version 5.149.1* Made me late for work today… completely unreliable today… ### 1/5 — Inconsistent Service *2026-02-06, version 5.149.1* The Service by Digigo, unfortunately can be very hit and miss depending on the driver. For example, there are times when I’ve booked a train to collect from the train station where the train is running slightly late often by only a few minutes. The driver has contacted my mobile number and has waited for the train to come in. It seems fairly logical if somebody’s booking the service from the train station they are most likely on the train! I don’t expect them to hang around if the train is delayed for hours, but a grace period of five minutes, I don’t think this is unreasonable. Drivers have often said this is a policy they apply. Sadly, I have experienced a situation where I have booked a collection for 21:00 and they have left after only 3 minutes waiting. The train was pulling in as they left. In my situation that resulted in me having to get a taxi at a far greater expense, my biggest concern however would be for young or vulnerable people who may be relying on this service to get home and without showing discretion of granting a five minutes grace period this could leave some in a precarious position. Frustratingly, there is no means of contacting the Service after 17:00 to let the driver know, it would be very useful if there could be a chat Service added to the app to allow the passenger to communicate with the driver. ### 1/5 — App does not recognise all bus routes *2026-01-21, version 5.149.1* Travel Essex App does not recognise 347 bus route through Lower Sheering and even suggests that residents walk over muddy footpaths to get anywhere. It does not cater for residents who cannot walk for miles ### 1/5 — Lack of information *2026-01-09, version 5.149.1* 333 was the only Bus shown to Chelmsford. Omitted 31 331 332. Useless. ### 1/5 — bus review *2025-10-13, version 5.149.1* you can’t put a specific time because when you do they always give you a different time than the one you asked for, when you do actually book a bus more than half the time they are late. I’ve booked multiple buses for doctors appointments and have had to cancel my doctors appointments because the bus ends up coming an hour or so later than the time I needed ### 1/5 — Digi bus *2025-09-21, version 5.149.1* It’s been virtually impossible to book a digi bus and the app has poor functionality you have to keep going back through pages to check different times rather than the app showing other times that are available as option. I would love to us the digi bus for my son’s school commute twice a week but it is always showing as nothing available- so frustrating. In addition there is no easily accessible contact details to message. So disappointing as when it works it’s great. ### 1/5 — Impossible! *2025-08-26, version 5.149.1* Impossible to find information about any bus journey that is not from my location at the time of looking. ### 1/5 — Useless *2025-08-26, version 5.149.1* None of the times are accurate, regularly standing waiting over 50 minutes for a bus that has according to your app, came 3 times in that period. Nothing is accurate even the digi go changes pick up times after you’ve already left to go and wait for it, completely and utterly useless ### 1/5 — Buses are shocking *2025-07-14, version 5.149.1* How can you get a time table so wrong My bus today I boarded at 16:43 was supposed to depart at 16:45 now the drivers saying 17:00 How can it be so wrong ??? Also they don’t park in the bays they are suppose to they just pull up anywhere do you spend 10 minutes looking for the number bus you need Any other company would close down by now because of the service absolutely shocking ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Service *2026-07-28, version 5.149.1* As always a truly great efficient service, very punctual and friendly drivers. Long may it continue, a huge success. ### 5/5 — Brilliant *2026-06-14, version 5.149.1* Brilliant ### 5/5 — Bus 88 to Halstead/ colchester *2026-06-05, version 5.149.1* I am. Using this but very frequently now and really enjoy the journeys I’ll soon be venturing to Sudbury and clacton. But is it possible to put Wi-Fi at each stop as I can not access the internet once I leave home so if there is a cancellation I am in the dark other than that what a great service ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Best transportation *2026-03-23, version 5.149.1* Having Digigo as an option is a constant relief, knowing I can always rely on their transportation when needed. ### 5/5 — Rides *2026-01-14, version 5.149.1* Excellent ride. driver, was very helpful and friendly, ### 5/5 — Love this *2025-11-20, version 5.149.1* I have been using this service for a while now. When my licence was taken away due to an eye condition, I felt like my independence was also taken. I now love meeting all the friendly drivers and getting to where I need to be x ### 5/5 — Rides *2025-09-30, version 5.149.1* Excellent ride. Dave, the driver, was very helpful and friendly, ### 5/5 — Digigo Dunmow Service *2025-08-14, version 5.149.1* Amazing service with wonderful drivers!! Thank you ### 5/5 — Fantastic Service *2025-08-10, version 5.149.1* Always on time, always friendly and welcoming. This is such a great service to have if you live in a village like me. Thanks DiGiGo team ### 5/5 — Great Service *2025-07-11, version 5.149.1* Helpful and friendly drivers great efficient service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*