# TravelBank Expenses and Travel — user reviews > 87 indexed App Store user reviews of TravelBank Expenses and Travel by Travelator, Inc., rated 4.50/5 from 6,231 ratings. - Source: https://appshunter.io/ios/app/travelbank-expenses-and-travel/id1067991762/reviews - App overview in markdown: https://appshunter.io/ios/app/travelbank-expenses-and-travel/id1067991762.md - Rating breakdown: 5★ 5,008 · 4★ 470 · 3★ 210 · 2★ 107 · 1★ 436 ## What do users think of TravelBank Expenses and Travel? Overall sentiment: negative **Pros** - 👍 Clean, efficient mobile app - 🚀 Easy to use, well-designed - 🚀 Intuitive functionality - 💡 Helpful features like receipt scanning **Cons** - 🐛 Glitchy, buggy performance - 🐛 Crashes and freezes - 🐛 Unreliable syncing and data retention - 🐛 Clunky, unintuitive user interface - 🐛 Frequent issues with app updates - 🐛 Poor customer support and responsiveness **Commonly reported bugs** - Login and password reset issues - Inconsistent receipt scanning and data extraction - Syncing problems between mobile and web versions - Expense report generation and sharing failures **Most requested features** - Ability to edit and update expense reports - Support for multiple currencies - Tablet-optimized interface - Improved mileage tracking and calculations - Better integration with loyalty programs ## Newest reviews (15 of 87) ### 2/5 — Too many glitches/ logs you out constantly *2026-04-05, version 11.22.1* Copy and paste can be a nightmare, same with predictive text ### 3/5 — Getting better *2026-03-18, version 11.22.1* Getting better but still has bugs on app compared to website ### 4/5 — Nice app with some minor issues *2025-04-14, version 11.17.0* General issue with merging transactions between manually uploaded receipts and personal card transactions. Will not recognize any similar transactions and the screen most times is completely blank. Another minor annoyance is after putting notes in to the expense the screen travels all the way back to the top which makes me have to scroll it all the way back down every time. ### 2/5 — Can’t revise reports?! *2025-04-07, version 11.16.2* I’ve had this app since 2019 and think it’s great except for one glaring issue: once I put together an expense report, it seems impossible to edit it except for the name. So if you forget an expense or need to add another receipt, there doesn’t seem to be any way to do that without creating a whole new report from scratch. I emailed support about this a while back and never got a response and as far as I can tell, that’s just how it’s designed. Perhaps this is intentional for some corporate context, but I mostly use it when submitting expenses for other institutions that host me for events so it looks like I’m gonna have to look for a different app. ### 3/5 — Too many glitches *2025-04-04, version 11.16.2* Copy and paste can be a nightmare, same with predictive text ### 2/5 — Temperamental *2024-11-13, version 11.15.0* This ap is very temperamental and doesn’t always work properly. ### 3/5 — Good Improvements *2024-09-04, version 11.13.1* Really love what you’ve done with the receipt scanning, makes life a lot easier. But the app is not configured well for tablet and I end up doing most of my expense reporting while flying from my mobile device so this is fairly inconvenient. Would love to see a tablet version that mimics the same interface as the web portal. ### 1/5 — Nope *2024-04-19, version 11.10.1* Not yet ready for prime time. Support is spread way too thin. Calling to talk to an agent about expense management sends one to a call tree that has no options to discuss anything but “travel” and the chat has a bot sort that took 10 minutes to get through before having a 25-minute TWO question and answer session with an agent. Agent was friendly just too well insulated and must be spread too thin. ### 1/5 — Not quite happy with the App *2024-03-25, version 11.9.2* The Travel Bank App is difficult to use with my iPhone and iPad. It seems to work ok using a search engine on the internet. ### 1/5 — Issue with reports *2023-10-18, version 11.5.0* I have used this application for nine(9) expense reports. Initially there was a problem with reading the title and/or amount. I captured all the information for the tenth report then generated the report. It did not email the report as before. That was no notification of and error. I tried to generate a report as PDF file. It would run then error message process was taking too long. I tried to share the report. That process seems I generate a PDF before sending. So, my report is hung-up at TravelBank. It’s been over two weeks now without a solution or an expected date for a solution. I will not trust this application with financial data or processing. ### 1/5 — Horrible *2023-08-27, version 11.3.4* Hot piece of garbage. Buggy, laggy, and very obtuse in its UI. I have not had once pleasant interaction with this company/app/website since our company switched over. ### 1/5 — Glitches within the mobile app *2023-07-13, version 11.3.1* I have had the app for 18 months and it constantly has glitches in the mobile app. Will open and close but not stay open. ### 1/5 — Crashes every time now on photo *2023-05-10, version 11.1.1* No good ### 1/5 — Awful *2023-03-25, version 10.11.1* Our company is have a lot of trouble with the app. ### 3/5 — What’s going on with this app ? *2023-02-08, version 10.8.5* Love this app and have used it everyday. Lately, cannot get the app to load - missing my favorite app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why won’t it remember me?! *2026-08-26, version 11.26.0* Having to enter username and password every time is annoying. Fix it. ### 1/5 — Sign in why *2026-08-15, version 11.25.0* Every week I have to sign in to this stupid app. Why oh why. All I can do is take pictures of my receipts. Why do I have to go thru the trouble of signing in. Why won’t you let me use face to sign in. Terrible but my silly company forces me to use this terrible technology ### 1/5 — Awful App! *2026-08-14, version 11.25.0* I do NOT recommend this app to anyone! It is extremely lacking in today’s technology, not giving you the option to “remember me”, also not using facial recognition, or using your phone number to do a verification! ### 1/5 — Terrible app *2026-03-30, version 11.22.1* This is the worst app my company has EVER found. We are trying to upload expense receipts and this stupid app will do like 5 and then says please contact support……. Like no, work you piece of junk. Then you close the app, and it might decide to work again might not. This is on cell signal and wifi. Working with my company now to delete and find something else. ### 1/5 — POS *2026-02-04, version 11.21.0* Makes me sign in every damn time. It’s a pos ### 1/5 — Sales Rep *2025-11-12, version 11.21.0* Takes too long to upload receipts. The app times out & often doesn’t retain the photo copy that was uploaded. ### 1/5 — Clunky *2025-10-31, version 11.20.0* Not intuitive for users - clunky - awkward functionality Glitchy also - I have used a lot of similar apps for expense reporting - cannot recommend Travelbank - other options are way better ### 1/5 — Great concept in theory!!! *2025-09-24, version 11.20.0* Don’t waste your time!!! Find an alternative!! I’ve tried using this app for some time. It’s got more bugs and issues that prevent timely use and cases frustration. It isn’t intuitive and with their change to only support businesses with 10 or more users, it is completely useless for small businesses (<10) or individual users. ### 1/5 — Terrible App support *2025-03-26, version 11.16.2* App has not worked as intended for several months now and the company clearly does not have the resource to support a solution. How a mobile travel expense solution isn’t focused on fixing the mobile app speaks to their overall lack of customer support. ### 1/5 — Garbage app and program *2024-07-16, version 11.12.0* No drag and drop for merging the receipt and expense. There is not a master receipt bank you can drag and drop expenses. The expense does not have enough info to track down the gas station that you either can’t find a receipt for or it did not upload correctly. ## Most praised reviews (10 highest-rated) ### 5/5 — Seriously the best app ever *2026-01-10, version 11.21.0* It’s just that amazing, now if only I could sign in, without changing the password:( ### 5/5 — Best expense and travel app in the market *2024-11-12, version 11.15.0* I’ve used more than a dozen and this is the best all-in-one expense and travel app that is designed really well. It’s very easy to use. ### 5/5 — Issue! *2024-04-09, version 11.10.1* Can’t open my current reports on app ### 5/5 — Clean, efficient mobile app *2024-03-30, version 11.9.2* Very easy to search and quickly book flights and hotels. Easier and faster than many airline’s direct sites. ### 5/5 — It’s fine.. *2023-11-29, version 11.6.2* Kinda glitchy, but it gets the job done. Improvements seem to take a long time, but they do come through eventually. ### 5/5 — I’m so confused *2023-01-31, version 10.8.5* I really need tons of help. Nothing is intuitive. I lose stuff to the Metaverse every time ### 5/5 — User friendly and good looking app *2022-01-20, version 9.1.0* The scan receipts feature is easy to find and use. It automatically fills in merchant details from the picture. Feels modern and intuitive compared to some other tools! ### 5/5 — Yes! *2021-10-20, version 8.7.2* I’m so glad my company has decided to use travel bank. It has been an excellent experience thus far. ### 5/5 — Amazing App *2021-03-03, version 8.0.1* This app makes documenting expenses for work a breeze and removes the headache with ease!!!! Thanks guys for saving hours of my time!!! -Neil ### 5/5 — Need more topics *2020-12-03, version 7.23.0* Very nice need more topics --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*