# Travelers Mobile — user reviews > 489 indexed App Store user reviews of Travelers Mobile by The Travelers Indemnity Company, rated 4.70/5 from 124,889 ratings. - Source: https://appshunter.io/ios/app/travelers-mobile/id354604876/reviews - App overview in markdown: https://appshunter.io/ios/app/travelers-mobile/id354604876.md - Rating breakdown: 5★ 107,702 · 4★ 8,073 · 3★ 2,582 · 2★ 1,137 · 1★ 5,395 ## What do users think of Travelers Mobile? Overall sentiment: neutral **Pros** - 🚀 Smooth and easy to use - 👍 Accessible insurance ID cards - 🚗 Convenient for managing auto policies - 💰 Impressive savings compared to other providers - 👨‍💻 Helpful and responsive customer service **Cons** - 🐛 Buggy and glitchy app experience - 💳 Payment issues and inability to make payments - 🤔 Confusing and unintuitive website/app navigation - 🕰️ Long wait times for customer service - 🤯 Frustrating claim handling process **Commonly reported bugs** - App crashes when trying to view policy documents - Login issues and inability to access account - Payment pages not loading or functioning properly - Inconsistent behavior across app and website **Most requested features** - Ability to easily access and view full policy details - Seamless integration with mobile wallets for insurance cards - Improved self-service options for policy management - Streamlined payment processing and account management ## Newest reviews (20 of 489) ### 2/5 — App *2026-08-26, version 9.5.2* Hard to navigate to make payment. Should be simpler. Account is not 164 days past due! ### 2/5 — Very poor design *2026-08-24, version 9.5.2* Please hire some developers who know how to develop an app. The sign on screen never signs you on the first time. You always have to click twice. Worst is the messaging feature. You can’t see what you’re typing… the keyboard covers the whole text bar. Do they even have a QA team?? ### 3/5 — Plz remain before 1month due *2026-08-21, version 9.5.2* Chase need documents for copy following fax ### 3/5 — Log in needs help. *2026-08-18, version 9.5.2* Over all app is good but I can’t get rid of the log in notice about changes. And I select to save my info for 30 days and this function does not work. It takes me 5 steps to get in and this I closes with the biometric function. Someone needs to fix the log in process. Way too many glitches. ### 3/5 — Will no longer let you update your coverages *2026-08-15, version 9.5.2* I would prefer to price different amounts online like before. Having to reach out to an agent is inconvenient. It says i would be able to make changes after 6/30, but both app and website still wont allow. ### 1/5 — Worst service EVER *2026-08-14, version 9.5.2* Absolutely the worst service ever! ### 1/5 — Billing Issues *2026-08-13, version 9.5.1* There has been a billing system upgrade for months now and it still isn’t working correctly. It hasn’t been resolved yet. My autopay continually doesn’t work even though all of the details are correct mom consistently late by up to 4 days from my autopay date to pay it. The system still say that a payment isn’t due. ### 1/5 — It doesn’t work *2026-08-12, version 9.5.1* It won’t allow me to move past verification… I enter the number it sends and then I get an error message that says, number doesn’t match our records… I’ve deleted and downloaded several times and still the same response… ### 3/5 — Missing key features *2026-08-10, version 9.5.1* The new app is much improved. But there are still key things that it doesn’t allow you to do, like removing a driver who no longer lives with you. My family hosts au pairs, so we occasionally have a nanny who stays with us and is on our policy. Travelers makes it nearly impossible to remove them at the end of the year, without spending an hour on the phone. ### 3/5 — Talking with someone at travelers *2026-08-10, version 9.5.1* I need to know why I can’t talk directly to someone at travelers because having to go through compass insurance and then compass having to talk to travelers the problem is not getting solved it’s only getting worse. It’s ridiculous and I need and want to speak to someone in billing dept at travelers. I have a problem that’s not getting solved and it’s costing me money that I do not have. ### 1/5 — Terrible *2026-08-10, version 9.5.1* Terrible service bill went from $160 to $212 within two months for absolutely no reason. No tickets and not within renewal time period. Do not use this company! ### 1/5 — Monthly Premium *2026-08-10, version 9.5.1* Changes made without notification - Extra money taken from accts without notification or why it is being taken Changes money wise made multiple times with no notice by mail or email or on app. Very unhappy with company that didn’t back me up when hit by someone else , even though I called and face a statement - and adjuster didn’t record and now stuck with this company for 2 more years till comes off the insurance industry records Very poor all together And on top the insurance adjuster from travelers was rude and lies through get teeth to make up for her errors ### 1/5 — Make Pay Bill easier to find *2026-08-09, version 9.5.1* Make it easier to pay a bill ### 2/5 — No clear way to update payment billing address or address for billing. *2026-08-07, version 9.5.1* Travelers needs a clear way to update payment, billing, and home address. ### 1/5 — Not working *2026-08-07, version 9.5.1* Changing companies to get away from their “customer service” which is billing problems and app that has not worked. ### 1/5 — Payments *2026-08-06, version 9.5.1* Travelers has not taken out auto payments for the past two months. Causing us to make double payments and having to readjust our very tight budget. ### 1/5 — Unaware deduction *2026-08-06, version 9.5.1* I set up my account to pay monthly but they automatically charged the full amount which put financial burden on me. ### 2/5 — Inconsistent amounts due *2026-08-06, version 9.5.1* I received an email saying I owed $902 and when I logged on, the amount due was $350. ### 2/5 — Website *2026-08-06, version 9.5.1* The website has been down for several months and interrupting my payment plan. ### 1/5 — Horrible customer service *2026-08-04, version 9.5.1* Since Travelers updated its systems at the beginning of June, the billing process has been plagued with errors. Customer service representatives have repeatedly provided incorrect information and have been unable to resolve ongoing discrepancies. If these issues are not addressed promptly, I will have no choice but to consider switching to another company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible set up ! *2026-08-24, version 9.5.2* At the DMV trying to get my insurance ID card and the app doesn’t work properly since it’s being updated. Go to mytravelers.com and submit request but 20 mins later did not receive the e-mail ? Not in new mail, old mail or spam ? ### 1/5 — Web site *2026-08-24, version 9.5.2* I have notice that my 9/5 renewal bill is ready to pay but I can’t find any information on the policy details.Website is horrible!!! ### 1/5 — Nightmare *2026-08-24, version 9.5.2* You can never log in I have a very hard time pairing my bill They need to fix the problem get a new policy no digital cards you can’t talk to customer service they tell you to call the broker. The broker tells you to call them. ### 1/5 — Cancel Policy *2026-08-20, version 9.5.2* I was on hold for over 30 minutes. Someone answered and placed me back on hold for another 25 minutes. I sold the property and just wanted to cancel the policy. ### 1/5 — Auto Draft issues causing nationwide havoc. Would not recommend anyone to use Travelers. *2026-08-20, version 9.5.2* Billing upgrade has cause nationwide issues leaving me on hold for hours. Travelers also pro rated me for the rest of the year because their billing system was changed causing auto draft issues. Would not recommend to anyone. ### 1/5 — Auto pay issues *2026-08-17, version 9.5.2* Since the recent update, the autopay has been all screwed up. Please fix the issues so I know what my monthly payments will be. ### 1/5 — Do not auto bill *2026-08-17, version 9.5.2* I was told twice that the payment of $561 and change that was wrong would not go through, what did I find in my account today? A charge of $561 and change!!! ### 1/5 — Locked out *2026-08-15, version 9.5.2* Travelers what are yall doing the app refuses the password will not allow changing the password, it’s time to cancel yall. ### 1/5 — Billing *2026-08-15, version 9.5.2* Our billing got all messed up on their end and next thing I know I owe three months at one time after I’ve been diligently checking my app. For some reason they refunded me a month to then add it back to the bill. ### 1/5 — Ridiculous pricing *2026-08-14, version 9.5.2* In 9 years, cost has more than tripled. I paid this ridiculous amount to keep mortgage company happy, but it will be the last payment they get ## Most praised reviews (10 highest-rated) ### 5/5 — A+ *2026-07-23, version 9.5.0* Travelers Insurance is one of the BEST Companies to interact with. They’re up to date, knowledgeable and trustworthy. Which in today’s world is so desperately needed. I highly recommend this company to handle all of your insurance needs. I’m Giving you an A+ for going above and beyond taking excellent care of your clients. ### 5/5 — Travelers app is easy to use. *2026-07-22, version 9.5.0* I find the Travelers app easy to use for payments and to review policy. If you need a hard copy printing is easy. ### 5/5 — MyTravelers is great *2026-07-17, version 9.5.0* the My Traveler’s app is very user friendly and productive. ### 5/5 — Great company,! *2026-06-30, version 9.5.0* Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland ### 5/5 — Love the service *2026-06-28, version 9.5.0* Have had wonderful service with the accounts I have with Travelers. Recently had to change my account number. It was easy to do right on line. Other companies I had made it so difficult and time consuming. ### 5/5 — Carla Backus *2026-06-16, version 9.5.0* I appreciate the support when I call for assistance the website mobile payment is easy peasy ### 5/5 — Thank You *2026-06-08, version 9.4.0* Thank you for making my request to change my account information online without issues. ### 5/5 — No support *2026-06-08, version 9.4.0* The website has been down for more than a week with no update available on how to pay premium. Auto pay function turned off and no way to make a one time payment for more than a week. ### 5/5 — Travelers *2026-06-01, version 9.4.0* My parents had Travelers and now I do. So far so good! ### 5/5 — Great App *2026-06-01, version 9.4.0* Thanks for updating. It works great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*