# Travelex Insurance: Travel On — Advice, Alerts, and Assistance

> Travel safety app with risk intelligence, policy access, and emergency assistance. (iPhone/iPad app by Travelex Insurance Services.)

- Source: https://appshunter.io/ios/app/travelex-insurance-travel-on/id1553362387 (this page in markdown: same URL + `.md`)
- Developer: [Travelex Insurance Services](https://appshunter.io/developer/1553362389)
- Category: Travel
- Price: Free
- Rating: 4.70/5 from 899 App Store ratings · 53 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 50 MB
- Languages: American English
- Released: 2021-03-23
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/travelex-insurance-travel-on/id1553362387/reviews.md

## What is Travelex Insurance?

Want to explore the world safely and confidently? Our Travel On app monitors worldwide events and sends valuable risk intelligence straight to your smartphone as you travel, so you can focus on what matters most – enjoying your trip.



Travel Smarter
Discover expert advice about your destination and its potential risks.



Understand Your Cover
Access your policy details in the palm of your hand anytime, anywhere.



Stay In The Know
Receive real-time safety alerts about nearby risks as you travel.



Get Help
Access 24/7 emergency assistance when you need it most.


Note: Upon download, enter your Policy/Confirmation Number and the policy purchasers Last Name, which can be found in your Confirmation of Coverage document sent by our Travelex Insurance team. 

Your use of our Travelex Insurance: Travel On app and any and all content thereon is at all times subject to the End User License Agreement. Please note your mobile device must be compatible with international networks to use certain features overseas, such as calls assistance support. Message, data and roaming rates and charges may apply to your use of our app and content thereon, and you may be charged by your mobile carrier or other service provider. Our application is not a substitute for medical advice or treatment. All our plans and claims are subject to policy terms, conditions, and exclusions.

Travelex Insurance Services, Inc. and World Travel Protection Canada Inc. (WTP) are committed to protecting your privacy. By using our Travelex Travel On app, including any content thereon, you are consenting to the collection and processing of your personal data under as described in the Privacy Policy.

Useful Links:

Our Privacy Statement: https://www.travelexinsurance.com/company/privacy
Terms of Use: https://www.travelexinsurance.com/company/terms-of-use

## Key features

- Real-time risk intelligence
- Expert destination advice
- Policy details access
- Safety alerts
- 24/7 emergency assistance

## What do users think of Travelex Insurance?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Functional
- 🚀 Convenient
- 🚀 Helpful information
- 🚀 Real-time alerts
- 🚀 Good travel advice

**Cons**

- 🐛 Unable to add existing policy
- 🐛 Unable to submit claims
- 🐛 Unable to update contact info
- 🐛 App crashes or doesn't open
- 🐛 Slow response time
- 🐛 Unable to log in

**Commonly reported bugs**

- Unable to add a trip
- Unable to find policy in the app
- Verification issues

**Most requested features**

- Email address availability
- Secure login option

## Recent user reviews (10 of 53)

All indexed reviews: https://appshunter.io/ios/app/travelex-insurance-travel-on/id1553362387/reviews.md

### 5/5 — So easy to use

*2026-06-08*

I have used Travelex in the past, and it is very easy to get coverage and to make a claim. It is my preferred travel insurance.

### 5/5 — we love the insurance!

*2026-04-27*

excellent customer service and support; easy to understand, purchase and have. Have purchased many times!   We had a trip completely cancelled by tour company;  prior to starting,  and were able to save our insurance investment for a year, applied to next trip.  we have not needed to utilize, so i cannot address this aspect.

**Developer response:** Thank you so much for the positive feedback. We appreciate your continued trust in us and look forward to serving you again in the future.

### 5/5 — Retired

*2025-12-30, version 3.5.3*

Great

### 5/5 — Super easy

*2025-10-23*

Love ease and functional

### 5/5 — Best app

*2025-09-24, version 3.5.1*

Is the best app

### 5/5 — Best Travel Insurance Your Money Can Buy

*2025-08-18*

Easy online process for purchasing, customizing available and a fantastic app.  You will love having this app at your fingertips.

### 5/5 — we love the insurance!

*2025-06-20, version 3.4.1*

excellent customer service and support; easy to understand, purchase and have. Have purchased many times!   We had a trip completely cancelled by tour company;  prior to starting,  and were able to save our insurance investment for a year, applied to next trip.  we have not needed to utilize, so i cannot address this aspect.

### 1/5 — can’t figure out how to book for a trip

*2025-06-07, version 3.4.1*

how do I buy travel insurance from you?

### 5/5 — Great App

*2025-05-20*

Easy to use and convenient.

### 5/5 — Info at your fingertips

*2025-04-25*

Helpful information on destination including safety and health info.

## Frequently asked questions about Travelex Insurance

### What does the Travelex Insurance: Travel On app do?

The app monitors worldwide events and sends valuable risk intelligence to your smartphone as you travel. It offers expert advice about your destination, access to your policy details, real-time safety alerts, and 24/7 emergency assistance.

### How do I access my policy information in the app?

Upon downloading the app, you will need to enter your Policy/Confirmation Number and the policy purchaser's Last Name. This information can be found in your Confirmation of Coverage document sent by the Travelex Insurance team.

### Is the app free to download and use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees for the core functionality.

### What are the requirements to use the app overseas?

Your mobile device must be compatible with international networks to use certain features overseas, such as calls for assistance support. Message, data, and roaming rates and charges may apply, and you may be charged by your mobile carrier or other service provider.

### What kind of support does the app provide for travelers?

The app provides 24/7 emergency assistance when you need it most. It also offers expert advice about your destination and its potential risks, helping you travel smarter and stay informed.

## Version history (last 5 releases)

### 3.8.2 — 2026-07-26

We’ve fixed a few things to help our app run better. Now it's easier for you to travel safer, plan more and worry less

### 3.8.1 — 2026-06-21

We’ve fixed a few things to help our app run better. Now it's easier for you to travel safer, plan more and worry less

### 3.7.0 — 2026-03-30

We’ve enhanced our app experience for all travelers. You can now access these features without a current Travelex policy: 

- AI‑generated itinerary planning 
- Destination guides with visa and vaccination requirements, local insights, and more 
- Safety tips for women and LGBTQ+ travelers 
- Information on potential travel disruptions 

Whether you’re planning or looking to help protect your trip, you have extra support in the palm of your hand, with or without a policy. 
Thanks for using and updating our Travel On app. Here’s to safer travels, made simpler.

### 3.6.0 — 2026-03-19

Our app just got better. 

Policies now load automatically, which means you can: 
- Sign in with the email address associated with your Travelex coverage and we’ll instantly add your policy to your app account 
- Access your coverage easily without entering your policy number 
- Quickly see your policies from the past three years in one place 

We’ve made your login experience faster, smoother, and more flexible: 
- You can now sign in using your Apple or Google account for quick access without switching apps to find your one-time passcode 
- You can still choose to enter your email and receive a one-time passcode if you prefer that option

### 3.5.4 — 2026-01-20

We’ve squashed those pesky bugs that were trying to hitch a ride on your holiday plans so you can holiday more and worry less.

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## More apps by Travelex Insurance Services

- [BHSIC Claims for Travelex](https://appshunter.io/ios/app/bhsic-claims-for-travelex/id1294710542)

All apps by Travelex Insurance Services: https://appshunter.io/developer/1553362389

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*