# Travelex Insurance: Travel On — user reviews > 53 indexed App Store user reviews of Travelex Insurance by Travelex Insurance Services, rated 4.70/5 from 899 ratings. - Source: https://appshunter.io/ios/app/travelex-insurance-travel-on/id1553362387/reviews - App overview in markdown: https://appshunter.io/ios/app/travelex-insurance-travel-on/id1553362387.md - Rating breakdown: 5★ 758 · 4★ 90 · 3★ 14 · 2★ 5 · 1★ 32 ## What do users think of Travelex Insurance? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Functional - 🚀 Convenient - 🚀 Helpful information - 🚀 Real-time alerts - 🚀 Good travel advice **Cons** - 🐛 Unable to add existing policy - 🐛 Unable to submit claims - 🐛 Unable to update contact info - 🐛 App crashes or doesn't open - 🐛 Slow response time - 🐛 Unable to log in **Commonly reported bugs** - Unable to add a trip - Unable to find policy in the app - Verification issues **Most requested features** - Email address availability - Secure login option ## Newest reviews (11 of 53) ### 5/5 — Great intel *2025-04-02* Real time alerts based on my location were helpful and I knew you were there to help if something serious happened. ### 5/5 — Easy to use and full of great info *2025-03-10* This app really makes travel easier. Highly recommend! ### 5/5 — Great App *2025-03-05* Easy to use and convenient. ### 5/5 — we love the insurance! *2025-01-01* excellent customer service and support; easy to understand, purchase and have. Have purchased many times! We had a trip completely cancelled by tour company; prior to starting, and were able to save our insurance investment for a year, applied to next trip. we have not needed to utilize, so i cannot address this aspect. **Developer response:** Thank you so much for the positive feedback. We appreciate your continued trust in us and look forward to serving you again in the future. ### 5/5 — Travels *2024-11-07* Appears to be a good app. Thank goodness we did not have to use them ### 5/5 — Good travel app *2024-10-25* Gives good travel advice and conditions to be aware of at destinations. **Developer response:** Hi there, Thank you so much for your feedback! We are continuously working on improving our app to make your next experience even better. ### 5/5 — we love the insurance! *2024-09-28* excellent customer service and support; easy to understand, purchase and have. Have purchased many times! We had a trip completely cancelled by tour company; prior to starting, and were able to save our insurance investment for a year, applied to next trip. we have not needed to utilize, so i cannot address this aspect. ### 2/5 — No email address available *2024-09-22, version 2.10.0* Please make an email available ### 2/5 — E. “09: *2024-07-29* LLoopppplpplppppp pops pop asspPZSdWw pop pop 8kkktnynym ### 5/5 — Travelex App Useful *2024-06-13* This app has improved with each release and meets my expectations for tracking and reviewing policies. **Developer response:** Hi there, Thank you so much for your feedback! We are continuously working on improving our app to make your next experience even better! ### 2/5 — Unable to update contact info *2024-05-05* The app is asking for my phone number but as I add it and hit confirm it states something is wrong **Developer response:** Hi there, We'd like to investigate this issue for you, can you please give us more details at technologysolutions@travelexinsurance.com? Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t figure out how to book for a trip *2025-06-07, version 3.4.1* how do I buy travel insurance from you? ### 1/5 — Policy *2025-03-15, version 3.3.2* How do you add a policy? ### 1/5 — D. Powers *2025-03-06, version 3.3.2* The app will not let me add an existing policy. I called customer service, and still not working after one month of trying to resolve this problem. ### 1/5 — D. Powers *2025-01-27* The app will not let me add an existing policy. I called customer service, and still not working after one week of trying to resolve this problem. **Developer response:** Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced. We’ve investigated the issue and are actively working on a fix. We appreciate your patience and understanding. ### 1/5 — Awful *2024-09-24* Unable to pull up policy. Despite being connected to the internet, it spins and tells me to check my connection. **Developer response:** Hi there, We'd like to investigate this issue for you, can you please provide us with more detail at technologysolutions@travelexinsurance.com? Thank you. ### 1/5 — Not intuitive *2024-08-22, version 2.10.0* Very complicated to submit a claim. Two thumbs down! ### 1/5 — Suzann *2023-09-23, version 2.2.4* Unable to get app to load on my last trip. I deleted app and reinstalled app and still won’t open ### 1/5 — App doesn’t open *2023-09-22, version 2.2.4* App doesn’t open when you try to open it it closes immediately. Tried again Today still not opening (9/22/23) ### 1/5 — App crashes *2023-09-20, version 2.2.4* Unable to open app as it crashed immediately every time I try to use it . ### 1/5 — App doesn’t open *2023-09-14* App doesn’t open when you try to open it it closes immediately **Developer response:** Hello, thank you for bringing this issue to our attention - we are working on a resolution and will have an update as soon as possible. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy to use *2026-06-08* I have used Travelex in the past, and it is very easy to get coverage and to make a claim. It is my preferred travel insurance. ### 5/5 — we love the insurance! *2026-04-27* excellent customer service and support; easy to understand, purchase and have. Have purchased many times! We had a trip completely cancelled by tour company; prior to starting, and were able to save our insurance investment for a year, applied to next trip. we have not needed to utilize, so i cannot address this aspect. **Developer response:** Thank you so much for the positive feedback. We appreciate your continued trust in us and look forward to serving you again in the future. ### 5/5 — Retired *2025-12-30, version 3.5.3* Great ### 5/5 — Super easy *2025-10-23* Love ease and functional ### 5/5 — Best app *2025-09-24, version 3.5.1* Is the best app ### 5/5 — Best Travel Insurance Your Money Can Buy *2025-08-18* Easy online process for purchasing, customizing available and a fantastic app. You will love having this app at your fingertips. ### 5/5 — we love the insurance! *2025-06-20, version 3.4.1* excellent customer service and support; easy to understand, purchase and have. Have purchased many times! We had a trip completely cancelled by tour company; prior to starting, and were able to save our insurance investment for a year, applied to next trip. we have not needed to utilize, so i cannot address this aspect. ### 5/5 — Great App *2025-05-20* Easy to use and convenient. ### 5/5 — Info at your fingertips *2025-04-25* Helpful information on destination including safety and health info. ### 5/5 — Very good app *2025-04-23* Easy to navigate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*