# Travelex Travel Money — user reviews > 244 indexed App Store user reviews of Travelex Travel Money by Travelex Global, rated 4.70/5 from 2,296 ratings. - Source: https://appshunter.io/ios/app/travelex-travel-money/id1008842996/reviews - App overview in markdown: https://appshunter.io/ios/app/travelex-travel-money/id1008842996.md - Rating breakdown: 5★ 1,879 · 4★ 242 · 3★ 78 · 2★ 33 · 1★ 64 ## What do users think of Travelex Travel Money? Overall sentiment: negative **Pros** - 💳 Convenient travel card - 💰 Good exchange rates - ⚡ Easy to top up - 🌍 Supports multiple currencies - 🤑 No fees for ATM withdrawals **Cons** - 🐛 App crashes and freezes - 🕰️ Slow app performance - 💳 Balance not accurately reflected - 🤖 Poor customer support - 🔑 Difficult to access account **Commonly reported bugs** - Unable to log in or top up card - Incorrect currency conversion rates - Transactions not showing up in app **Most requested features** - Apple Pay integration - Instant balance updates - Easier way to withdraw remaining funds ## Newest reviews (19 of 244) ### 3/5 — Not Apple compatible in Australia *2026-07-18, version 62.0* Bit of a disappointment. Travelex card cannot be loaded to Apple wallet if bought in Australia. It can if you have Google wallet… no you can’t just download google wallet.. Appart from that Travelex is fantastic when you’re away. You can usually find one in major cities. Although we got better rates from crown they are still convenient and are a peace of mind when traveling ### 5/5 — Karne *2026-07-15, version 62.0* Have used this card in different countries and love it! Never had an issue and works well everytime no trouble at all ### 5/5 — Graham Cleary *2026-07-11, version 62.0* When will Travelex introduce paywave and Apple Pay to your cards. I believe it is costing you a lot of lost revenue by not having them Regards ### 5/5 — Service *2026-06-12, version 61.0* Excellent App and easy to use. perfect for me. ### 5/5 — Simple to use *2026-06-12, version 61.0* This app is super simple to use. Works well and lets you do currency exchange top ups to your card on the fly. ### 5/5 — Fantastic! *2026-06-07, version 61.0* Painless to use overseas, easy to top up, and no fees, what’s not to like?! ### 5/5 — Top up easy *2026-06-03, version 61.0* Simple to login and top up existing card, no delay in funds being exchanged from bank to Travelex. Top drawer 👍 ### 5/5 — Move problem *2026-05-21, version 60.1* Really like the card but can’t move between denominations. Function greyed out. ### 5/5 — Mrs *2026-05-13, version 60.0* Genius Kanako ### 5/5 — Gg *2026-05-09, version 60.0* Just Great way to move funds ### 5/5 — Funds *2026-04-23, version 59.2* Great response. Easy to use ### 5/5 — So easy *2026-03-30, version 59.2* I travel with family and work. I can swap and change currency so easily it’s untrue. Euros one day and Egyptian pounds the next. Move and left over monies to the next currency you need. If not turn into sterling and draw back out as cash. All free. ### 5/5 — Travel card *2026-03-13, version 58.0* Found this card great easy to top gives great security while away ### 5/5 — Easy *2026-03-12, version 58.0* Easy to use and great rates ### 5/5 — Happy Holiday! *2026-03-07, version 58.0* I love using Travel Travel Money services. So easy to move money to and from my bank to the card. This is much more convenient than caring cash only. ### 5/5 — Card *2026-03-05, version 58.0* Looks great to me ### 5/5 — Marlene *2026-02-28, version 58.0* So ready and quick to use. ### 5/5 — Great service *2026-02-27, version 58.0* Amazing service. Easy to understand ### 3/5 — Too slow *2026-02-24, version 58.0* The app is just too slow. A lot of issues trying to connect to my bank to make payment ## Most critical reviews (10 lowest-rated) ### 1/5 — zero stars *2026-03-15, version 58.0* most finicky service ever not user friendly ### 1/5 — はっきり言ってゴミ *2026-02-21* とにかく使いずらいです。 **Developer response:** We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at Mobile@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team ### 1/5 — Just difficult to use in every single way *2026-01-30, version 57.1* Card services cut you off when calling. App is clunky. Top up limits NEVER EXPLAINED ### 1/5 — rubbish *2025-12-30, version 56.0* absolute lies saying u can add to apple wallet ### 1/5 — No use of card charge? *2025-12-10, version 56.0* What is this, charging me for euros for non activity? What are you actually doing g for me that o have to pay for if I am not using it? Very bad form. I owe you nothing ### 1/5 — Absolute WASTE OF TIME *2025-12-09, version 56.0* The customer service on this app is abysmal. Been trying to cancel this card for over a year and for some reason the only way to do that is through customer service. A customer service that DOESN’T EXIST!!! Now I’m getting random emails. You can send out promotional emails but won’t respond to emails of your online chat on the app. Pointless ### 1/5 — ここでは発行しない方がいい *2025-11-06* このカードは日本では使えません。 海外と日本両方で使えるカードを発行している所でカードを作った方がいい **Developer response:** Hi, we're sorry to hear this, we can confirm the Travel Money card will be accepted anywhere Mastercard is accepted. Please email us at Helpdesk.Onlinetravelmoney@travelex.com so we can find out what happened and do our best to resolve it. Safe travels! Kind regards, Online Support Team. ### 1/5 — Terrible support *2025-10-16, version 55.0* Customer service not fit for purpose and clearly don’t care ### 1/5 — Accessing my money problems *2025-09-19, version 52.1* The app sent me round in circles so called support, 30 minutes in the phone not resolved. Can’t use my card or access my money. Very stressful before a holiday. ### 1/5 — Painful *2025-09-06, version 52.1* Painfully slow and ineffective with slow French internet. Too many steps for it to cope with! Had to find a work around going via apple pay. Not ideal in a hurry to add funds. ## Most praised reviews (10 highest-rated) ### 5/5 — Straight forward *2026-08-27, version 64.0* And easy to use ### 5/5 — Bondi Junction Travelex *2026-08-25, version 63.1* Patsy at the store was great and very quick👍 ### 5/5 — Euros *2026-08-22, version 63.1* Excellent way of having your euros save and with you so simple to use and top up best thing I did this holidays ### 5/5 — Mrs T *2026-08-18, version 63.0* Easy to use and no hassle transfer for top ups and switch between currencies. ### 5/5 — App review *2026-08-18, version 63.0* This app is very easy to use and has so many great features ### 5/5 — No effort *2026-08-08, version 62.0* So easy to transfer money no effort at all 👍 ### 5/5 — Easy 2 use *2026-07-23, version 62.0* Things have gotten so easy now feels like old times with cash ### 5/5 — Hols *2026-07-20, version 62.0* Really easy to sort, peace of mind that I can top up, and spend without the worry abroad 🙌🏽 ### 5/5 — Outstanding *2026-07-18, version 62.0* Amazingly easy to handle top up, no problem when using the card, highly recommend ### 5/5 — Mr *2026-07-15, version 62.0* Excellent service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*