# Traveling Mailbox — user reviews > 45 indexed App Store user reviews of Traveling Mailbox by Traveling Mailbox, rated 4.30/5 from 196 ratings. - Source: https://appshunter.io/ios/app/traveling-mailbox/id1111283753/reviews - App overview in markdown: https://appshunter.io/ios/app/traveling-mailbox/id1111283753.md - Rating breakdown: 5★ 145 · 4★ 16 · 3★ 7 · 2★ 4 · 1★ 24 ## Newest reviews (11 of 45) ### 2/5 — Needs a refresh *2024-09-20, version 4.43* While it’s nice to be able to select stored forwarding addresses, the app needs an easy to use default address. Additionally, it is way too easy to send a shipment to the wrong stored address, especially after creating a new address. ### 4/5 — Love the logo *2024-05-14, version 4.42* The logo makes me feel happy and I get excited when I have a mail notification. The app is decent, I would like to see a redesigned menu when you select a mail item it’s quite bulky. Also, you can’t pan around in a scan photo (think pinch to zoom). Fix these two things and the app will be excellent !!! ### 4/5 — App is decent and improved *2022-12-23, version 4.1.9* The service is great and recommend. Best mail forwarding service I ever try. The app is significantly improved after several years. ### 3/5 — Update changes *2022-04-03, version 4.0.4* I appreciate the new update, but why did you take away my address in the app? I like being able to double check the address to know it’s correct and now it’s not visible in the app anymore. ### 3/5 — Service is great but App is truly lacking *2022-01-25, version 3.0.19* Not only is the App generally buggy but the notifications just don’t work…even after an uninstall and reinstall; truly disappointing. It’s also worth noting that the App is missing a key function available on the website—the option to deposit a check. The overall service is a great value compared to its competitors but the App needs significant improvements for true digital nomads. As a retiree, I can go for days or weeks without checking my mail; but if I were running a business or waiting for important documents from an employer, I’d have to reconsider… ### 2/5 — App needs an overhaul *2020-10-25, version 3.0.11* While I love this service, the app lets it down. It re-downloads opened mail every time I load the app (why not store a local copy in the phone?!). Also shifting between scanned images isn’t functional until it’s re-downloaded pictures, which you won’t know when since there’s no progress bar indication. Basically quite frustrating to use... ### 4/5 — Traveling Mailbox itself is great so far. *2020-01-02, version 3.0.1* Scans appear quickly and all the different actions I’ve requested have been done promptly. Props! I like the recent change to a tab bar format, but I think you should go all the way and make them true tabs. It’s out of place on iOS for tab bar buttons to push a screen onto a navigation stack. ### 2/5 — App is rather basic *2020-01-02, version 3.0.1* App could use an overhaul. Firstly, not having it auto save credentials or use Face ID or some sort of auto log in system at this point is antiquated. Having to repeatedly enter credentials is annoying. Scan time is LONG after request. I’m going on over a day. Request was made 12/30/19, and its 1/2/2020 and still not done. That being said, time stamp of request should dictate when scans are deducted from allotment, not when scans are completed. Received email that my FL address would have to change to a new one as they lost a contract with a UPS store (these are all UPS store addresses) so now have to notify everyone all over again about new address. Feel like for the trouble, we should’ve been given a discounted service of some sort. Changing addresses on 100+ accounts is not easy. New address also is so long that some of the companies are having difficulty addressing properly. What a pain! Lately, I’ve noticed that it’s taken over a day extra for mail to be added to my account. I’ve sent myself a letter just to verify, and sure enough, a day and a half after it arrived, I was finally notified of “new mail.” Very Disappointed in the service lately. Emailed them about the above issues and received a “We’re sorry” canned response. ### 3/5 — Good service, not a great app *2019-11-16, version 2.2.6* I really love the service and I’ve been a happy customer for 3+ years. The app needs some work to make it feel like a modern app. Better than it used to be though, so I hope they are able to make some UX improvements. ### 4/5 — Excellent service. App suggestion. *2019-10-04, version 2.2.4* The service is amazing and highly recommended. The 2FA is great. I’d suggest adding something that allows you to (optionally) save the device for 30 days or authenticate through Face ID or Touch ID. It’s a little bit cumbersome to have to enter the 2FA code every time you use the app. ### 1/5 — Expensive, slow to process mail, slow support *2019-05-20, version 2.2.3* If you like waiting a week for an overnight shipment or days or weeks to resolve a ticket I know just the service for you. Good luck ever getting two factor removed from your account if you need to. Watch them shred all your mail piece by piece while you wait for them to do that. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid at all costs! Terrible app, even worse service. *2025-06-11, version 4.52* This business fails to deliver anything they advertise. The app, website, who or whatever sorts the mail you receive and what is considered junk mail and rejected, the customer service will strictly lie to you, and the higher up the chain you go, the worse the failures become. President Travis Poole is, at best, a proudly amoral middleman. Will happily close your account without warning if you try to get what you’ve paid for. TM doesn’t have storefronts or employees on location and refuse to admit they use subcontractors. (You can check the address they’ve sold you for yourself.) When they mishandle your mail or account, TM just says it never happened because of what they’re SUPPOSED to do. You know, all the reasons you chose to give them your money. They don’t quality control what they ACTUALLY do. Travis Poole doesn’t stand behind his business practices and will weaponize his ignorance and incompetence. This grift is not worth your money. They will flag appropriate but negative Google reviews for removal, gaslight you through BBB to run out the clock so that BBB will mark the complaint as “resolved.” Anything but accept accountability for their clear and constant failings. I have seen advertisements disguised as a review (on Reddit etc.) and so much deception in advertising, that I genuinely believe the majority of positive reviews on Google are also fake/incentivized. Use any service but Traveling Mailbox. Even no service, is better than TM. Literally anything but Traveling Mailbox. ### 1/5 — App crashes on iPhone 15 Pro *2023-10-24, version 4.3.0* Outstanding service and outstanding app until I got an iPhone 15 Pro. Now the app crashes as soon as it’s opened. Even after reinstalling, it just crashes. Hopefully they’re aware of this and will promptly issue a fix. ### 1/5 — Major feature bugs *2022-02-18, version 4.0.1* “Completer overhaul of app” the description read of version 4+ How about complete overhaul of your developer and test/QA teams? The app wasn’t top quality before and this just proves nothing has really changed. 4.0.1 release: Like many other users, notifications for this app stopped working months ago and it is no different with this latest version. Adjusting the notification settings has no impact. Only recourse is to rely on email notifications. 4.0 release: Cannot even log in because the “complete overhaul” has omitted the ability to enter 2FA details and after user name / password entry the error is ‘Need 2FA’. Yes we know! ### 1/5 — Cannot login if 2FA is turned on *2022-02-14, version 4* This version of the app won’t let you login if two factor authentication is enabled. The service otherwise is great but this version of the app is not ### 1/5 — App stopped sending me notifications *2022-02-09, version 3.0.19* I have notifications for this app turned all the way on on my iPhone. Every possible option for notification is turned on. But zero notifications come through, no banners no sounds no badges no nothing, so hence no evidence of new mail coming in. The result being that sometimes I don’t see there is mail waiting in there before it expires. Unacceptable. Please fix this. ### 1/5 — Long scan time and false advertising *2021-03-16, version 3.0.16* You want to have this type of service for it’s convenience but if it takes 35 hours for them to open your letter and scan it, it’s not just worthless but it’s a headache to switch to a better company! They are also advertising that the support is available 6am to 12am EST Mon thru Fri on the FAQ page. I called them at 11:30pm EST and automated answer said they are not in operational hours. Called them the following day, they said “we are sorry! We are in tax season and busy! Also our operational hours on the website is wrong!” Dear developer: You already lost a potential long term client because if a business doesn’t know when they get busy so they can have more staff, is not a quality service. You create more headache rather than offering a good service. Users who want to get this service: This was an honest review. If you don’t care much about your mails, go with this company since they’re cheap. ### 1/5 — Not working *2020-01-03, version 3.0.1* Releasing an app and you can’t login anymore.... helloooo is there any quality review here? Appalling ### 1/5 — Step backwards *2020-01-03, version 3.0.1* January 2, 2020 Can’t login on iPhone. Keyboard covers button. This after a reinstall. Poor. ### 1/5 — Login issue still not fixed, iPhone XS *2020-01-02, version 3.0.1* Login issue still not fixed, iPhone XS ### 1/5 — Nope *2019-06-09, version 2.2.3* Can’t login to my account and app won’t let me reset my password. Bad app ## Most praised reviews (10 highest-rated) ### 5/5 — Great app for someone that lives abroad *2026-05-18, version 4.73* Great app for someone that lives abroad and still needs to review physical mail. The workflow is super smooth and logical. The open and scan feature is very helpful. ### 5/5 — Great App Great Company *2026-05-17, version 4.73* Sign up and setup via zoom even traveling Abroad… easy to use and manage mail while away from HOME ..! ### 5/5 — Works Fantastic! Simple! (March 2026) *2026-03-15, version 4.69* Had for about a week now. I just opened up an account with Traveling Mailbox. Due to all the negative reviews I expected that I would delete the app. Not at all! I can tell you now - this app is fantastic! • Simplistic UI (the touchscreen elements you interact with to engage the app and do things) • Simplistic UX (tap here, to get here, to do that) super simple • Simple Process to look, scan, delete, shred your mail… in the following way → (I’m breaking down the 7 steps below, but this literally takes 1-3 seconds.. 6 seconds if your slow or touch screen illiterate: step 1: you automatically get a pop up notification on your phone screen when new mail has arrived step 2: open the app step 3: images of your mail are now staring at you (tap on them to expand them and read) step 4: underneath the original smaller image is the “ACTIONS” button step 5: to scan, delete, shred.. tap the “ACTIONS” button step 6: after tapping action button, new options appear: scan, shred, delete.. etc. step 7: if you choose scan, wait a day or so for your scan to appear Optional: on the top right is a folder 📁 icon.. tap on it, from there you create more folders so you can place your scanned mail in there and have it all organized and to pull up in the future if you need it. I HIGHLY recommend this app as it stands right now in March 2026 guaranteed ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Don’t understand the bad reviews *2023-05-06, version 4.2.5* Maybe the App wasn’t good in the past. I’m a customer only since half a year now with them. The app is clear, easy to handle, gives you all the options for action with your mail, works well, the actions I request were always completed quickly. What else would I wish. Great App five stars. ### 5/5 — Fantastic app and service. Life saver! *2023-04-26, version 4.2.5* As a traveler and business owner, I highly recommend Traveling Mailbox for their exceptional virtual mailbox services. With their user-friendly app, I can easily manage my postal mail online no matter where I am in the world. Their mail scanning service is incredibly helpful as I can receive important documents and letters right on my phone or computer. The scans are always clear and easy to read. And if I need a physical copy, their mail forwarding service is quick and reliable. The security measures they have in place to protect my sensitive information are top-notch, which gives me peace of mind when it comes to handling important documents. The customer support team is also fantastic. They are always prompt and helpful with any questions or concerns I have. Overall, Traveling Mailbox has been an absolute lifesaver for me and my business. I would give them a 5-star rating and highly recommend their services to anyone in need of a virtual mailbox solution. ### 5/5 — Great service *2021-04-12, version 3.0.16* I’ve used Traveling Mailbox for more than 5 years and I am very happy with it. I love that I can have them deposit checks I receive directly into my bank. I currently live outside the US and if I receive , for example, a new credit card, they will FEDEX it to me for a very reasonable fee. I think their customer service is excellent. When they do updates or maintenance to their computer system they alert me and do so, periodically, throughout the day. I highly recommend. ### 5/5 — Perfect for expats & travellers *2020-01-27, version 3.0.9* Service - I cant say enough about how easy this service has made the hassle of dealing with bills and documents if you are living outside the US. They are quick at responding to scan and forward requests and the rates they charge are very reasonable compared to other services or even just maintaining a PO Box. App - It is not fancy but it is easy to navigate and select what action you want them to perform. I have been using the service for 2 years now and have not had any issues with the app. ### 5/5 — Exactly what you need *2019-05-31, version 2.2.3* This app does everything you need it to do. It is rock solid and simple to use. Great companion to a service that meets my needs. Their service is a time saver to me daily. ### 5/5 — Long time satisfied user *2019-05-30, version 2.2.3* Been a subscriber since 2013 and have always had excellent service & communication from TM. While this app is really just a simplified version of the web interface, the push notifications for new mail arrival are why you want this on your phone! ### 5/5 — Love Love Love this service *2019-05-19, version 2.2.3* I would use this service whether I travel or not! It’s amazing and the app works great and so useful. Great work guys!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*