# Travelio: Apartment & House — Apartment & House Rental

> Apartment and house rentals with flexible payments and property management. (iPhone/iPad app by Travelio.)

- Source: https://appshunter.io/ios/app/travelio-apartment-and-house/id1214765364 (this page in markdown: same URL + `.md`)
- Developer: [Travelio](https://appshunter.io/developer/1214765363)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 3.90/5 from 156 App Store ratings · 78 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 88 MB
- Languages: American English
- Released: 2017-03-16
- Data updated: 2026-08-21
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/travelio-apartment-and-house/id1214765364/reviews.md

## What is Travelio?

Rent apartment at kosan prices starting from IDR 3 million/month

Find apartments for daily, monthly, or yearly stays with ease on Travelio. Choose from 15,000+ apartment units across 19 cities in Indonesia, including both fully furnished and unfurnished options to suit your lifestyle and budget.

Why Travelio?
- Check-in within 2 hours after booking.
- Free showing unit for monthly rentals.
- 15,000+ apartment units available across 19 major cities in Indonesia.

Save More with Exclusive Deals

Enjoy exciting promotions on selected properties:
- Up to IDR 250,000 OFF for daily rentals.
- Up to IDR 2,000,000 OFF for monthly rentals.
- Up to IDR 10,000,000 OFF for yearly rentals.

Flexible Payment Options
Make yearly rentals more affordable with installment payments—no credit card required.

Customer Support You Can Count On
Our Customer Service team is available every day from 7:00 AM to 1:00 AM (WIB). Get in touch via:
- Phone: +62 21 3952 4523
- WhatsApp: +62 851 7993 9341
- Email: hello@travelio.com
Or use the "Talk to Us" feature in the app for faster assistance.

Own a Vacant Apartment?
Register your property with Travelio Property Management and start earning passive income. We'll help manage your property and make the rental process easier, more efficient, and hassle-free.

PT. Horizon Internusa Persada
Jl. H. Nawi Buntu No. 1, RT.6/RW.10, Gandaria Utara, Kebayoran Baru
South Jakarta 12140, Indonesia

## Key features

- Apartment and house rentals
- Kosan prices from Rp1.5juta/month
- Immediate check-in within 2 hours
- Property showing without fees
- Discounts up to IDR 10 million
- Flexible monthly payments
- Property management for passive income

## What do users think of Travelio?

Overall sentiment: negative

**Pros**

- 👍 User-friendly and easy-to-navigate app interface
- 💰 Affordable pricing and good value for money
- 🏠 Wide variety of accommodation options
- ⚡ Quick and smooth booking process
- 😊 Friendly and helpful staff members (specific staff praised: CS Yani, CS Iska, CS Zahra, Dhemas)
- 🎯 Accurate property photos matching actual accommodations
- 📱 Simple payment and confirmation process

**Cons**

- 😤 Extremely poor customer service responsiveness and communication
- 🏚️ Significant discrepancy between advertised photos and actual room conditions (dirty, moldy, stained)
- ⏰ Long wait times for check-in and maintenance requests
- 💔 Non-refundable policy exploited despite legitimate complaints
- 🔗 Disjointed teams and multiple communication channels causing confusion
- 📞 No phone support, only slow chat-based communication
- 🚫 Unfair damage charges and deposit withholding practices
- 🔧 Broken facilities (AC, water, internet) with slow or no repairs
- 📋 Complicated and inconsistent booking/check-in procedures
- 🤐 Defensive customer service staff rather than problem-solving approach
- 💸 Misleading advertisements and false facility descriptions
- ⚠️ Maintenance and cleanliness issues before guest arrival

**Commonly reported bugs**

- App crashes when switching between windows/applications
- Broken filtering system showing properties without selected features
- Outdated listings showing already-rented properties
- Web and app not synchronized, requiring duplicate form submissions
- Discount codes not working properly
- Slow app loading and performance issues
- Autoplay videos with sound enabled by default
- Chat notifications not working while ad notifications are excessive

**Most requested features**

- Phone support option for customer service
- Streamlined and unified communication channels
- Push notifications for customer service messages
- Dark mode for the app
- Improved filtering system that accurately reflects property features
- Real-time availability updates to prevent showing rented-out properties
- Detailed deposit calculation breakdown
- Automated check-in/check-out process improvements

## Recent user reviews (10 of 78)

All indexed reviews: https://appshunter.io/ios/app/travelio-apartment-and-house/id1214765364/reviews.md

### 1/5 — Rubbish

*2026-06-23, version 3.86*

Honestly - this is a total joke. I booked through booking.com, then this rubbish management company got in contact, they had to change the booking as the original apartment was double booked…….seemed so dodgy so I contacted booking.com who refunded me. 
I then made a new booking and it turned out again to be managed by this rubbish company, and again there was a problem with the property and they have to offer me an alternative (red flags again). 

Then they make you download an app which is in Indonesian and makes zero sense. They now want me to upload my ID and pay a deposit through and app that isn’t even in English…..

Beware

### 1/5 — DO NOT USE THEM

*2026-05-25*

They didn’t refund me. They claimed interest and huge penalty on the electric bill that comes after the departure. 2% per day and huge penalty. How could I know?
They charge you for all repairs and all breaks and after 24 hours. So the fridge after 1 day. You broke it. The windows were not fully closed and after 6 months which was my stay, NEVER repaired. Their tech come and forget a screw so they will back in an hour and never show up and you have to make a new appointment that could take 2 weeks sometimes more. DO NOT rent from them.

**Developer response:** Hello, thank you for your feedback. For your information, we guarantee a 2x24 hour reporting period after check-in if there are any problems with the booked unit. If the reporting period exceeds that period, the cost of checking and repairs will be the responsibility of the tenant. If there is no reporting of problems during the stay, if after check-out damage is found, the repair will be charged to the tenant. Currently, regarding the problems you have submitted, we have not been able to find your booking. We will immediately follow up on the problem if you have informed your booking details via the application's Live Chat and Whatsapp 085179939341 (Chat only). However, if you have informed your booking details, please stay connected with our team for further updates.

### 1/5 — bad service

*2026-03-23, version 3.80*

such a bad platform . hard to check in. had to wait hours to check in. no standby staffs. trash apps and platform

### 1/5 — Steer clear of Travelio

*2026-03-12*

Travelio isn’t a travel service; it’s a TRAP. They utilize high-pressure tactics to get you to commit, but once you’ve anchored your money with them, the "Oops" cycle begins. You’ll be met with a series of moving requirements —mandatory app downloads and scheduled calls—that feel more like a performance than a booking process. Because everything is strictly non-refundable, they have zero incentive to actually help you once they’ve hit their quota. They also have so many disjointed teams so you’ll be sent to teams after teams like a ping pong ball. They count on you being too exhausted to fight for your money back. Don’t give them the satisfaction.

**Developer response:** Hello, We understand the inconvenience you experienced. Your feedback is valuable for our evaluation so we can improve our service quality in the future. We would like to inform you that every booking through Travelio is subject to terms and conditions, as previously stated.

If you encounter any issues during your booking, please contact our customer service via Live Chat/WhatsApp at 62851-7993-9341 with your booking details so we can follow up

### 5/5 — Pengembalian Deposit

*2025-11-17, version 3.77*

Terimakasih CS Iska sudah membantu saya dalam percepatan proses pengembalian Deposit sewa kamar per bulan. Semoga sukses selalu.

### 1/5 — I Never Leave Reviews, But This Experience Was Too Awful to Ignore

*2025-11-01*

I’m not the type to write reviews, but this experience with Travelio made me genuinely angry. The room was far worse than advertised — dirty, smelly, and poorly maintained. The mattress had stains, the bathroom was disgusting, and everything felt unhygienic.

Their customer service made it even worse. No phone number to call, just a useless chat box with painfully slow responses. They said they’d send someone to clean, but no one ever came.

Honestly, this was one of the worst stays I’ve ever had. I wouldn’t recommend Travelio to anyone.

**Developer response:** Hi, thank you for sharing your experience. We appreciate your feedback, and we are very sorry that we cannot find your booking. To help you further, we need to verify the details of your booking and the issue you encountered. Please contact us via [Whatsapp Travelio 085179939341/Email hello@travelio.com]. Our team is ready to help😊

### 1/5 — Worst Accommodation Experience Ever, False Advertising and Terrible Service

*2025-11-01*

I booked a room via Travelio in Indonesia, and the reality was a huge letdown compared to the pictures. The room was extremely dirty—stained mattress, unwashed toilet, and grimy sink. It was nothing like what was advertised.

To make matters worse, when we tried to contact them the next day about these issues, their response was ridiculously slow. They only offer a chat box as the communication channel—no phone support at all. They promised to send someone to clean but never followed up and kept us waiting for ages.

This app deserves 0.5 stars at most. Save your money and time—avoid Travelio at all costs!

**Developer response:** Hi, thank you for sharing your experience. We appreciate your feedback, and we are very sorry that we cannot find your booking. To help you further, we need to verify the details of your booking and the issue you encountered. Please contact us via [Whatsapp Travelio 085179939341/Email hello@travelio.com]. Our team is ready to help😊

### 5/5 — sewa unit

*2025-08-07, version 3.72*

pelayanan ramah dan nyaman

### 5/5 — Puncak dharma husada apartemant

*2025-06-04, version 3.70*

Enak bnget customer fast respon room boy sangat membantu pokokny nice deh

### 1/5 — Do not book with Travelio. Save your money! You won’t get it back if the room is damaged

*2025-05-27, version 3.70*

I booked with Travelio for the first time, and I am exceedingly disappointed. Never booking with you again and I pray you go out of business trying to scam people like this! You should be dropped from the App Store!

Despite clear clauses in their contract to allow for refunds in case of, AC failure and room damage and water damage and safety. There are CLEAR signs of mold (the plaster is soaked through) the AC leaks like crazy. 

Their team is completely unsupportive and insisting on dragging out a clear case of misrepresentation and what should be an immediate refund to ‘see if someone can fix it’. 

Unacceptable. Unreasonable. Do not book!

Updated: I’ve already reported the issue less than 1 hour after check in, you are not providing any support, continuously trying to push units as replacements that have less features for lower cost without any acknowledgment of fault by the unit owner or yourself. 

Worse and worse!

## Frequently asked questions about Travelio

### What is Travelio?

Travelio is an app that allows you to rent apartments and houses at competitive prices, starting from Rp1.5 million per month. It offers features like immediate check-in, property showings without additional fees for longer rentals, and flexible payment options.

### What are the key features of Travelio?

Key features include renting apartments and houses, exclusive discounts for new users, immediate check-in within 2 hours, property showings for rentals of 4 months or longer, and flexible payment methods like paying yearly rent monthly without a credit card. It also offers a property management service.

### How much does it cost to rent through Travelio?

Rental prices start from Rp1.5 million per month for apartments and houses. New users can receive up to Rp500K off their monthly rent. There are also various promotions offering discounts on daily, monthly, and yearly rentals.

### What are the payment options available?

Travelio provides flexible payment methods, including the option to rent yearly and pay monthly without needing a credit card. This makes it easier to manage your rental expenses.

### Who is Travelio for?

This app is designed for individuals looking for affordable and convenient apartment and house rentals, especially those who prefer flexible payment terms. It's also for property owners who want to earn passive income by listing their vacant apartments or houses.

## Version history (last 5 releases)

### 3.89 — 2026-08-21

Bugs Squashed
UI Enhancement
Performance Enhanced

### 3.88 — 2026-08-13

Bug Squashed
New Features
UI Enhanced

### 3.86 — 2026-06-22

Bugs Fixes
Enhancement UI and features
New Promotions

### 3.84 — 2026-04-29

Bugs Squashed
New Promo
New Features
New Design
Enhanced Performance

### 3.81 — 2026-04-14

Bugs Fixed
New Promotions
New Features
Enhanced UI

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## More apps by Travelio

- [Lio Partner](https://appshunter.io/ios/app/lio-partner/id1365307486)

All apps by Travelio: https://appshunter.io/developer/1214765363

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*