# Travelio: Apartment & House — user reviews > 78 indexed App Store user reviews of Travelio by Travelio, rated 3.90/5 from 156 ratings. - Source: https://appshunter.io/ios/app/travelio-apartment-and-house/id1214765364/reviews - App overview in markdown: https://appshunter.io/ios/app/travelio-apartment-and-house/id1214765364.md - Rating breakdown: 5★ 106 · 4★ 5 · 3★ 5 · 2★ 5 · 1★ 35 ## What do users think of Travelio? Overall sentiment: negative **Pros** - 👍 User-friendly and easy-to-navigate app interface - 💰 Affordable pricing and good value for money - 🏠 Wide variety of accommodation options - ⚡ Quick and smooth booking process - 😊 Friendly and helpful staff members (specific staff praised: CS Yani, CS Iska, CS Zahra, Dhemas) - 🎯 Accurate property photos matching actual accommodations - 📱 Simple payment and confirmation process **Cons** - 😤 Extremely poor customer service responsiveness and communication - 🏚️ Significant discrepancy between advertised photos and actual room conditions (dirty, moldy, stained) - ⏰ Long wait times for check-in and maintenance requests - 💔 Non-refundable policy exploited despite legitimate complaints - 🔗 Disjointed teams and multiple communication channels causing confusion - 📞 No phone support, only slow chat-based communication - 🚫 Unfair damage charges and deposit withholding practices - 🔧 Broken facilities (AC, water, internet) with slow or no repairs - 📋 Complicated and inconsistent booking/check-in procedures - 🤐 Defensive customer service staff rather than problem-solving approach - 💸 Misleading advertisements and false facility descriptions - ⚠️ Maintenance and cleanliness issues before guest arrival **Commonly reported bugs** - App crashes when switching between windows/applications - Broken filtering system showing properties without selected features - Outdated listings showing already-rented properties - Web and app not synchronized, requiring duplicate form submissions - Discount codes not working properly - Slow app loading and performance issues - Autoplay videos with sound enabled by default - Chat notifications not working while ad notifications are excessive **Most requested features** - Phone support option for customer service - Streamlined and unified communication channels - Push notifications for customer service messages - Dark mode for the app - Improved filtering system that accurately reflects property features - Real-time availability updates to prevent showing rented-out properties - Detailed deposit calculation breakdown - Automated check-in/check-out process improvements ## Newest reviews (10 of 78) ### 1/5 — Bad CS, Bad Facility, and Bad Experience *2025-01-10* Just unbelievably terrible experience. They’ll charge you if there’s a trouble in the facility after 2x24hrs despite not your fault at all. Some essential facilities are just broken: Air Con, Access Card, and Sink. Their communication to customers is also disastrous. I should have read what people write on X/Twitter about Travelio before I booked their room. Some people got charged for 500k IDR for little stain on the linen. Some other got a trouble with deposit. Disaster service. This company wont do well with this kind of service and I feel pity with their staff, cause at this point, their business won’t be sustainable with tons of negative experience and feedback. For employees working on Travelio: Get another job soon. Your ship is sinking and you wont be happy working with negative feedback from customers—including if you read this comment. **Developer response:** Hello Mr Abid, we apologize for the problems experienced while using Travelio. Your feedback is very meaningful so that we can continue to improve the quality of our services and units. For information, according to the contract letter that the reported problem has exceeded 2x24 hours, the initial checking fee will be the responsibility of the guest, and the repair fee will depend on the results of the check. Regarding the reported AC, sink and access card problems, we have contacted you via Whatsapp. Please be available to respond so that we can immediately follow up on the problem. -ss ### 1/5 — Stay away from Travelio , they are scammer and bad customer service *2025-01-04* Book for a month , but the place not even ready and mold everywhere, hair , dust , shower broken. Talk to multiple customer service but they don’t know what they are doing , ask for refund , not even stay for single night because horrible place , photo on ads are fake , they don’t do maintenance, they just care about taking your money and ripped you off , and by living in Indoesia even worse, cause this kind of scam are culture. So better be careful.. just use Airbnb or Traveloka **Developer response:** Hello Bear, We apologize for the problems experienced when making a booking at Travelio. Your feedback is an evaluation material so that we are more responsive and solutive in responding and handling guest problems. We are currently unable to find your booking. Please inform us the booking details via Live Chat application or +622139524523. But if you have informed the details of the booking, please stay connect with our team therefore we can follow up on the problem -ai ### 1/5 — Stay away from Travellio especially El hotel/ apartment *2024-12-08* Just look for Airbnb or other agency, they just want to take your money and would never responsible for complaint. They are not stand on your side. This Travelio SCAM ! stay away from this SCAMMER and thanks me later **Developer response:** Hello Bear, We apologize for the problems experienced when making a booking at Travelio. Your feedback is an evaluation material so that we are more responsive and solutive in responding and handling guest problems. We are currently unable to find your booking. Please inform us the booking details via Live Chat application or +622139524523. But if you have informed the details of the booking, please stay connect with our team therefore we can follow up on the problem-ss ### 1/5 — don’t buy or rent anything from this application you will regret it they have very very poor service *2024-10-01* i rented apartments for one month from this application 5 days before i travel to jakarta on the check in day 2 hours before i was on the way to the appointment they messaged me that my appointment is not ready and they can’t refund my money i should wait 2 more days for them to make my appointment ready it’s really funny and their customer service is absolutely terrible **Developer response:** Hello hiwasiavash, sorry for the inconvenience. Travelio always strives to provide the best service and units in the future, Regarding the problem with your booking check-in process, we are currently unable to find your booking. so that we can assist you further, please inform your booking details via Travelio Live Chat or Travelio whatsapp 62851-7993-9341.-nv ### 1/5 — Bad experience *2024-08-20* I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number. They have several different whatsapp numbers to call that I lost track of them. The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me. I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty. But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again. You email me about the reservation details. The reservation is for my mother: Maryam Limanasari for the months of Jan & Feb 2024. **Developer response:** Hello Sir We are truly sorry for the incovinience and thankyou for your feedback. Travelio will do better to improve the service quality in the future. Since we could not find your reservation, please kindly inform us your reservation detail through Travelio Live chat, 085179939341 (Whatsapp) or 021-39524523 (call). Therefore, we can check the issue further. -ss ### 1/5 — Bad experience *2024-08-17* I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number. They have several different whatsapp numbers to call that I lost track of them. The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me. I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty. But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again. ### 5/5 — Kamala lagoon *2024-07-06, version 3.56* Good ### 1/5 — Very unprofessional *2024-07-01* Relocated me 1 hour after the supposedly check in time and give me a room that has been vacant for a week before. The room was very dirty and extremely different from the photo. I asked for another room but then suggest a guesthouse for relocation (my booking was an apartment, so this is basically a scam). Asked for a refund and said that they can’t do it since the booking was already confirmed. Don’t ever book with this app people, the customer service is the worst! **Developer response:** Hello Sir/Madam, we apologize for the trouble you are experiencing. For every problem that occurs Travelio always strives to provide the best service and solution, but at this time we have not been able to find your booking. Please inform us the details of the booking via the live chat application. -ks ### 5/5 — Room D27AM *2024-05-21, version 3.54* Room boy very nice and very helpfully … and very satisfied… ### 1/5 — Super bad // Parah *2024-05-15* Rented 2 apartments. Both apartments are sub par, 2 out of 4 AC died in both Apartments, super dirty, drawers are not clean, dusty, Fridge and freezer super dirty, a lot of spot marks on the bed, no sheets, and no help from the travelio team Sewa 2 apartment. Keduanya tidak sesuai photo, 2 dari 4 AC mati di setiap unitnya, kotor banget, laci kotor, debuan, kulkas dan freezer kotor banget, banyak bercak di kasurnya, tidak ada sprei, dan tidak ada bantuan dari team travelio **Developer response:** Halo kak, mohon maaf atas ketidaknyamanan yang kakak alami. Kami tentunya akan meningkatkan kualitas pelayanan kami. Saat ini kami belum berhasil menemukan pemesanan Kakak. Agar kami dapat membantu kakak lebih lanjut mohon informasikan detail pemesanan kakak melalui live chat aplikasi atau nomor whatsapp Travelio 62851-7993-9341 -LR ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-06-23, version 3.86* Honestly - this is a total joke. I booked through booking.com, then this rubbish management company got in contact, they had to change the booking as the original apartment was double booked…….seemed so dodgy so I contacted booking.com who refunded me. I then made a new booking and it turned out again to be managed by this rubbish company, and again there was a problem with the property and they have to offer me an alternative (red flags again). Then they make you download an app which is in Indonesian and makes zero sense. They now want me to upload my ID and pay a deposit through and app that isn’t even in English….. Beware ### 1/5 — DO NOT USE THEM *2026-05-25* They didn’t refund me. They claimed interest and huge penalty on the electric bill that comes after the departure. 2% per day and huge penalty. How could I know? They charge you for all repairs and all breaks and after 24 hours. So the fridge after 1 day. You broke it. The windows were not fully closed and after 6 months which was my stay, NEVER repaired. Their tech come and forget a screw so they will back in an hour and never show up and you have to make a new appointment that could take 2 weeks sometimes more. DO NOT rent from them. **Developer response:** Hello, thank you for your feedback. For your information, we guarantee a 2x24 hour reporting period after check-in if there are any problems with the booked unit. If the reporting period exceeds that period, the cost of checking and repairs will be the responsibility of the tenant. If there is no reporting of problems during the stay, if after check-out damage is found, the repair will be charged to the tenant. Currently, regarding the problems you have submitted, we have not been able to find your booking. We will immediately follow up on the problem if you have informed your booking details via the application's Live Chat and Whatsapp 085179939341 (Chat only). However, if you have informed your booking details, please stay connected with our team for further updates. ### 1/5 — bad service *2026-03-23, version 3.80* such a bad platform . hard to check in. had to wait hours to check in. no standby staffs. trash apps and platform ### 1/5 — Steer clear of Travelio *2026-03-12* Travelio isn’t a travel service; it’s a TRAP. They utilize high-pressure tactics to get you to commit, but once you’ve anchored your money with them, the "Oops" cycle begins. You’ll be met with a series of moving requirements —mandatory app downloads and scheduled calls—that feel more like a performance than a booking process. Because everything is strictly non-refundable, they have zero incentive to actually help you once they’ve hit their quota. They also have so many disjointed teams so you’ll be sent to teams after teams like a ping pong ball. They count on you being too exhausted to fight for your money back. Don’t give them the satisfaction. **Developer response:** Hello, We understand the inconvenience you experienced. Your feedback is valuable for our evaluation so we can improve our service quality in the future. We would like to inform you that every booking through Travelio is subject to terms and conditions, as previously stated. If you encounter any issues during your booking, please contact our customer service via Live Chat/WhatsApp at 62851-7993-9341 with your booking details so we can follow up ### 1/5 — I Never Leave Reviews, But This Experience Was Too Awful to Ignore *2025-11-01* I’m not the type to write reviews, but this experience with Travelio made me genuinely angry. The room was far worse than advertised — dirty, smelly, and poorly maintained. The mattress had stains, the bathroom was disgusting, and everything felt unhygienic. Their customer service made it even worse. No phone number to call, just a useless chat box with painfully slow responses. They said they’d send someone to clean, but no one ever came. Honestly, this was one of the worst stays I’ve ever had. I wouldn’t recommend Travelio to anyone. **Developer response:** Hi, thank you for sharing your experience. We appreciate your feedback, and we are very sorry that we cannot find your booking. To help you further, we need to verify the details of your booking and the issue you encountered. Please contact us via [Whatsapp Travelio 085179939341/Email hello@travelio.com]. Our team is ready to help😊 ### 1/5 — Worst Accommodation Experience Ever, False Advertising and Terrible Service *2025-11-01* I booked a room via Travelio in Indonesia, and the reality was a huge letdown compared to the pictures. The room was extremely dirty—stained mattress, unwashed toilet, and grimy sink. It was nothing like what was advertised. To make matters worse, when we tried to contact them the next day about these issues, their response was ridiculously slow. They only offer a chat box as the communication channel—no phone support at all. They promised to send someone to clean but never followed up and kept us waiting for ages. This app deserves 0.5 stars at most. Save your money and time—avoid Travelio at all costs! **Developer response:** Hi, thank you for sharing your experience. We appreciate your feedback, and we are very sorry that we cannot find your booking. To help you further, we need to verify the details of your booking and the issue you encountered. Please contact us via [Whatsapp Travelio 085179939341/Email hello@travelio.com]. Our team is ready to help😊 ### 1/5 — Do not book with Travelio. Save your money! You won’t get it back if the room is damaged *2025-05-27, version 3.70* I booked with Travelio for the first time, and I am exceedingly disappointed. Never booking with you again and I pray you go out of business trying to scam people like this! You should be dropped from the App Store! Despite clear clauses in their contract to allow for refunds in case of, AC failure and room damage and water damage and safety. There are CLEAR signs of mold (the plaster is soaked through) the AC leaks like crazy. Their team is completely unsupportive and insisting on dragging out a clear case of misrepresentation and what should be an immediate refund to ‘see if someone can fix it’. Unacceptable. Unreasonable. Do not book! Updated: I’ve already reported the issue less than 1 hour after check in, you are not providing any support, continuously trying to push units as replacements that have less features for lower cost without any acknowledgment of fault by the unit owner or yourself. Worse and worse! ### 1/5 — SCAM don’t trust this Indonesian company *2025-05-04, version 3.70* Uang 9 juta d ambil, furniture rusak, kulkas berjamur / lampu, rambut berserakan, airandi gk jalan, lantai sama meja furniture lengket. Tempat gak di bersihin sebelum d sewakan, customer service pada bego, gak ada tanggung jawab. Gak d tempatin uang gk d balikin. Don’t trust any company in Indonesia , go for Traveloka or Airbnb. TRAVELIO IS SCAM ### 1/5 — Slow work *2025-04-18, version 3.68* Very slow work staff and customer service ### 1/5 — The worst experience ever! *2025-02-22, version 3.65* I booked 2 units in one apartment building. The web gave me option to use different name for guest, while booking from my account. So I wrote my name and a friend as guest for those 2 units. Not only the room boy came 1 hour late, the communication was a mess, and the customer service was slow in responding. The web and app was not connected, so I had to fill so many forms through WA chat despite already filled everything on the web. To return the deposit I had to wrote 3 statement letters just to prove that the different name I wrote for the guest in-fact was me using my own account, and still, the CS was not happy and kept telling me to wrote statement letter. THE WORSE EXPERIENCE IN BOOKING, CHECKING IN, AND DEPOSIT PAYMENT. Not recommended, will never use this app again. ## Most praised reviews (10 highest-rated) ### 5/5 — Pengembalian Deposit *2025-11-17, version 3.77* Terimakasih CS Iska sudah membantu saya dalam percepatan proses pengembalian Deposit sewa kamar per bulan. Semoga sukses selalu. ### 5/5 — sewa unit *2025-08-07, version 3.72* pelayanan ramah dan nyaman ### 5/5 — Puncak dharma husada apartemant *2025-06-04, version 3.70* Enak bnget customer fast respon room boy sangat membantu pokokny nice deh ### 5/5 — good *2025-05-01, version 3.70* nice apart ### 5/5 — Perfect service *2025-04-13, version 3.68* Travelio staff are very friendly and provide high quality service. ### 5/5 — Good apartmen *2025-04-02, version 3.68* CS Yani ### 5/5 — easy process *2025-01-24, version 3.65* rent lewat travelio gampang dan ga pake ribet lewat CS yunita👍🏻 ### 5/5 — CS YANI *2024-10-27, version 3.62* Nice app ### 5/5 — Good service *2024-09-01, version 3.57* Very good and quick service for pest control from CS Zahra Travelio ### 5/5 — all good *2024-07-31* thank you **Developer response:** Halo Kak bass head94706, terima kasih atas review yang sudah kakak berikan ya. Jika memerlukan bantuan bisa menghubungi kami di live chat aplikasi atau nomor customer care Travelio di nomor 021-39524523 atau di nomor whatsapp Travelio 085179939341.-nv --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*