# Trax Retail — user reviews > 26 indexed App Store user reviews of Trax Retail by Trax Image Recognition, rated 4.30/5 from 2,076 ratings. - Source: https://appshunter.io/ios/app/trax-retail/id1092946346/reviews - App overview in markdown: https://appshunter.io/ios/app/trax-retail/id1092946346.md - Rating breakdown: 5★ 1,452 · 4★ 203 · 3★ 137 · 2★ 57 · 1★ 227 ## What do users think of Trax Retail? Overall sentiment: negative **Pros** - ✨ Easy to use - 🚀 Quick to load **Cons** - 🐛 Crashes and freezes frequently - ⏱️ Slow and unresponsive - 🤔 Confusing and not user-friendly - 📷 Difficulty capturing full displays - 🗺️ Location button not working as expected **Commonly reported bugs** - Capture button not working - Pictures not downloading properly - App crashing after updates **Most requested features** - Front-facing camera support - Better organization and navigation - Improved reliability and stability ## Newest reviews (6 of 26) ### 2/5 — Review for Trax app *2022-02-08* All due respect. This is the most confusing app !! ### 2/5 — Trax appp *2020-10-30* It’s a useful app but constantly crashes and freezes for long periods of time ### 2/5 — Location button doesn’t work *2020-01-14, version 1.30.7* When pressing the location button instead of zooming in to your current location it zooms out to display all outlets on the map. This wastes about 10-15 minutes of work time a day. Very inefficient! Also report handling done in built in browser with very limited options and hard to use interface on mobile/tablet. ### 2/5 — Trax app is having issues *2018-04-13* Won’t take pictures freezes and doesn’t download and then will take a picture on its own Never has this issue until yesterday ### 2/5 — This would make life easier *2018-01-31* Would you please make it possible to use the front facing camera. It would be easier to line up the picture in a tight aisle if you could have the screen facing you. ### 3/5 — New update *2017-11-02, version 1.13.1* It crashes after the new update! Date 11-1-2017. Just FYI. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login difficulty *2026-04-27* When asked to re-login, this app has consistently been problematic. I am always forced to reset my password completely, and in that process often unable to do so because it asks for a password. ### 1/5 — Feedback *2025-03-27* Very difficult to navigate camera angle without multiple retakes in tight aisles…cannot capture full displays on an angle? Makes you lose the impact of the full display…I need pix of full displays for recaps and this tool has yet to capture the 350-700 case displays I’ve captured across 6 Woodmans in the past two days. Feeling the previous program we utilized was more effective at this point of my usage ### 1/5 — Slow & unresponsive *2024-01-10* Get kicked out of system mid survey. Slow between pictures. Freezes & cants reboot. Missing pictures. ### 1/5 — Trax app is not working for our CSM’s *2022-06-23* Worst app I have ever used, it is horrible. It has no functionality and it takes way more time than it should. Steve Annis should fix this for us, why isn’t he? ### 1/5 — Sales Reps *2022-05-17* There is no way to organize the app. After answering everything I still get told at the end that something is undone, but it doesn’t say what. ### 1/5 — It is clunky and difficult to use. *2022-05-12* I cringe every time it comes up for an audit. It does not flow smoothly, no reality of retail reality like narrow aisles and so on. ### 1/5 — Takes forever to load up *2022-04-06* My TRAX app takes forever to load up. That is if it loads up. I have to power down my phone numerous times and/or remove the app and reinstall it. ### 1/5 — Capture button *2020-10-06* On most of my calls today the capture picture does not come up at all. ### 1/5 — We don't need 6,000 different types *2018-08-27* We don't need 6,000 different types of alcohol for any given task. The app is confusing and is NOT user friendly at all. ### 1/5 — User unfriendly *2018-08-07* It is very difficult to capture with an air pad. It is very time consuming. You can’t start a session and go back to it. ## Most praised reviews (10 highest-rated) ### 5/5 — Trax *2022-04-15* Easy to do ### 5/5 — Not consistent *2022-01-28* We have( sales managers) so much riding on taking pictures in our stores and “ being graded” on consistent and clear pictures. I have to log in everyday and wait for minutes , hours, and days only to have the app replaced- and losing pictures I took in the process. ### 5/5 — Liquor express stores *2019-11-20* Very hard to accurately take pics when there’s only 2 feet from shelving to island displays in vault ### 5/5 — Trax *2018-05-10* The app is fine the work however is trying sometimes due to management of establishments being over aggressive and not knowing or wanting to understand why we are there To conduct business ### 5/5 — Lag between photos *2018-03-27* I enjoy using the app but i notice in some stores(particularly Walmart’s) there is a significant lag between being able to take photos. I would like to know how to solve this issue as it increases in store time. ### 4/5 — Very productive and nice design! *2017-05-29, version 1.10.6* Very user friendly ### 4/5 — Stretches preview *2016-08-16, version 1.5.0* Camera stretches preview images vertically in portrait. ### 3/5 — SCANNING *2026-03-28* The app seems to be slow and catching up to the scanning. When you're scanning the app just stops and little circles are very slow. It's like the app can't catch up to the scanning process and so in that section and then I'll add it again then it seems to pick up the scanning process a lot quicker. ### 3/5 — The app *2021-12-01* The app is a little confusing not user friendly. When you have to stop an ask you self questions has to what goes were. Just saying not user friendly. ### 3/5 — No longer works on iPhone *2019-06-12* Since the upgrade, this app no longer works on my iPhone XR. After the password is entered, the “working” spinner starts and the program goes no further. It does work on the company-issued Android device. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*