# Traze Contact Tracing — user reviews > 35 indexed App Store user reviews of Traze Contact Tracing by Phillippine Ports Authority, rated 1.92/5 from 84 ratings. - Source: https://appshunter.io/ios/app/traze-contact-tracing/id1527546402/reviews - App overview in markdown: https://appshunter.io/ios/app/traze-contact-tracing/id1527546402.md - Rating breakdown: 5★ 12 · 4★ 5 · 3★ 4 · 2★ 6 · 1★ 57 ## Newest reviews (19 of 35) ### 1/5 — Worst app ever *2021-09-17, version 3.0* Honestly does this app ever work? I keep getting. Unable to generate code. Please click cancel and try again. It’s needed to travel but doesn’t work! Pea brains doing the programming for this app? How this was approved in the App Store is beyond me. ### 1/5 — App sucks *2021-09-13, version 3.0* Can’t add another user, then tried to register second individual and it won’t let activate second individual, developer should have fix this issue, it always shows message check server in fact I’m using 5G, if this an important app you guys should check the flaws of this app it’s not User friendly it’s not helpful ### 1/5 — CANNOT ADD OTHER INDIVIDUALS UNDER ONE ACCOUNT *2021-07-09, version 3.0* I just registered today at TRAZE app for my forthcoming trip to the Philippines on July 10th. After I got my QR Code, I tried to add my children (ages 7 and 10 years old) under my account by clicking the + button but a message that keeps on popping is “unable to connect to server. Please check your internet connection. “ My internet connection is very good. I don’t know what to do now. ### 1/5 — Help *2021-07-02* I can add other person to my account :( ### 1/5 — No clue what this is for! *2021-06-23, version 2.8* I put the same information on my health declaration form! It’s in no way and active tracer. It only tracks you if you scan the current QR code provide where ever you go? Just another way for the Philippines government to justify the money it doles out to their relatives. Anyway app will not add additional family members by clicking on (+), I get an error “unable to contact server.” I am using OS 14.6 what a waste of time. ### 1/5 — Terrible *2021-05-29, version 2.8* It should not be this difficult to register. It keeps on saying “invalid code” even correct code was entered. My registration couldn’t go through. My daughter had to change her email address and couldn’t do that either. Please fix this. With millions of users needing it, the developers need to upgrade this to a better app. ### 1/5 — Cannot upload the app *2021-04-02* I cannot upload the app eventhough i have an IOS 14.4. Always appear on the screen unable to download the app.. **Developer response:** Hi, can you please update to our latest release. Please visit https://traze.ph for support. All support services are done in the website. Online chat is available from 8:00 am to 5:00 pm Monday to Friday Philippine Time. We’ll be happy to assist you. ### 1/5 — Doesnt work *2021-03-20, version 2.8* Doesnt accept keystrokes to input a password so cant register Tried 3x ### 1/5 — Worthless *2021-03-01* This app is absolutely junk. I downloaded the app just now and started to register. But every time I click on the picture to upload my photo, the app would crash. I’ve tried it a few times with the same results. Instead of having a customized app for tracing made, the PPA should have just went with an existing tracing app with a proven track record of functionality and reliability. We don’t have to reinvent the wheel. Just look at the app being used by the Singapore government. So now without getting ourselves registered and with a trip coming up in a few days. Who know what the airport will do when we arrive. **Developer response:** Thank you for sharing your feedback. We would like to get an understanding into the issue that you are facing and have this sorted out for you. You may also visit https://traze.ph for support. All support services are done in the website. Online chat is available from 8:00 am to 5:00 pm Monday to Friday Philippine Time. We’ll be happy to assist you. ### 1/5 — Horrible UX *2021-02-10* I’ve created an account before and forgot my password but the entire Forgot Password flow is horrible. Why can’t it just send a reset link to my email like every other app?? It asks me to answer security questions which countless studies have shown are the least secure method. The inexperience of the developers shows :( update response: then why not just send the link via SMS? I am 100% sure I am answering the security questions correctly and yet it still doesn’t want to proceed. **Developer response:** The "Forgot Password" workflow was designed to be made in-app, so that the user doesn't have to go to his email to reset it. This is designed with the Filipinos who do not have an email in mind. ### 1/5 — Filipinos feel too proud of themselves *2021-02-08* Look at this useless app made by Filipinos. They pretend it works well, but it doesn’t work AT ALL. Cannot register, cannot log-in. What do they do to fix it? Nothing. Useless. **Developer response:** Please make sure you are connected to the internet. ### 1/5 — Add button doesn’t work!!! *2021-01-29* Adding 5 members of a family simply doesn’t work! I saw one review saying the same issue and the develop just denied it. Test your app! It’s frustrating and stressful given this is required for traveling to Philippines. **Developer response:** We apologize for this inconvenience. We have tested this function multiple times and it is working on our end. If the issue persists, please report it to our technical support team at traze@cosmotech.com.ph ### 1/5 — Cant reset password *2021-01-13, version 2.6* Tried to reset password but doesnt let me. Yep. It is poorly made app. ### 1/5 — Can’t add additional person *2021-01-06* The add buttons seems to be not working. It’s a simple app. But seems complicated to use. **Developer response:** We apologize for this inconvenience. We have tested this function multiple times and it is working on our end. If the issue persists, please report it to our technical support team at traze@cosmotech.com.ph ### 1/5 — Unable to connect to the server *2020-12-29* For an app that’s required for entry to the Philippines, this app is poorly made. My dad has been unable to download it because his phone only updates to iOS 12. Their iPad worked but their unable to add my mom’s info it’s unable to connect to their server. We’ve tried it on 3 different phones and verified we have internet connect but continue to receive the same message. **Developer response:** The iOS13 is a requirement. We truly apologize for this inconvenience, but it is out of our control as developers. ### 1/5 — Server problems *2020-12-24, version 2.6* Trying to verify my username and it’s unable to connect to the server. Been doing this for days. ### 1/5 — Worst app ever *2020-12-21, version 2.6* Worst app ever ### 1/5 — Designed to drive you insane *2020-12-14* This is simply the worst App registration I have ever experienced. **Developer response:** We are constantly trying to improve our app for better user experience. Please give a detailed suggestion to traze@cosmotech.com.ph ### 1/5 — Registration bug issue!!!! *2020-12-12, version 2.6* Keyboard is missing when creating username and password. Tried it for almost an hour or so while checking in the airline its frustrating but finally the keyboard appeared by ghostly tapping the box. Thought i won’t be able to board the plane. Pls fix this issue... ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2024-03-03* This app needs to be updated. I cannot register at all. It’s tell me that i have no internet connection but I do. This needs to be fixed. ### 1/5 — Adding family *2022-10-20* The adding member facility is not working. It says unable to connect to the server. ### 1/5 — Doesn’t work *2022-09-12* I cannot register because the only choice of cities is in the Philippines, regardless of what country I select. I tried selecting a Filipino city just to login, and then it repeatedly said that the app is not available. ### 1/5 — Foreigners *2022-03-01* It’s required for foreigners to enter but it makes me choose a Philippine city. I cannot add my own city of residence. I can’t even register. Figure it out! ### 1/5 — This app is very confusing *2022-02-06* This app is only good for Philippine residents not for foreign residents, so why they are saying this is required for entering philippines for all foreigners anandmirpuri ### 1/5 — Location, Location, Location *2022-01-27, version 3.0* I need the Traze App to enter the Philippines, sat in the UK now going Philippines tomorrow, when i try to register the app it says i have to be in the Philippines to register. So amongst all the protocols that i will have to go through i will have to get internet connection to register this app before going through immigration ### 1/5 — You guys need to hire better developers and programmers *2021-11-26, version 3.0* add button doesnt work. picture doesnt update on different devices. generating code takes too long. its a simple app but they cant make it user friendly at all and this is a problem because this is required to travel to the philippines. ### 1/5 — Cant update my profile *2021-11-24, version 3.0* I’m Trying to updAte my profile,it keeps on telling me cant connect the server!!!!its taking forever!!!!!!!!!!! ### 1/5 — Unable to load *2021-11-01* Worthless. Can not load on my iPad. My iPad is up to date. Only get a message “unable to load at this time”. No other info. Normal for any apps designed in the Philippines. ### 1/5 — Won’t let me delete my Account *2021-10-30, version 3.0* I have been trying to delete my traze account and it won’t allow me it has a server problem and how many times I want to delete it it won’t delete it I tryped my password multiple times just to delete this freaking app and it’s useless no one to be contacted and ask the manufacturer to delete my account this app is pretty useless! Unless someone here would help me to delete it!!! ## Most praised reviews (1 highest-rated) ### 2/5 — No TRAZE records? *2021-06-16* I’ve been using the TRAZE app starting with my PR103 LAX/MNL flight on July 11, 2021. I did a few more after arriving in MNL on June 13. This morning, as I was Trazing, I got a notification from the app that I have no Traze records for 5 days now! What happened? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*