# Treatwell: Beauty Bookings — user reviews > 123 indexed App Store user reviews of Treatwell by Treatwell Limited, rated 4.92/5 from 36,834 ratings. - Source: https://appshunter.io/ios/app/treatwell-beauty-bookings/id814443140/reviews - App overview in markdown: https://appshunter.io/ios/app/treatwell-beauty-bookings/id814443140.md ## Newest reviews (10 of 123) ### 2/5 — Link broken *2026-06-17, version 6.10.1* Tried to change appointment on app and it just takes you to a review of salon. Not as advertised ### 5/5 — Fab beauty booking app *2026-04-24, version 6.7.0* Such a great experience booking a local hair salon via Treatwell. So pleased to have been introduced to this app via a school mum! The pain of managing beauty treatments is no more! Bravo Treatwell! ### 3/5 — Problems *2026-04-23, version 6.7.0* Keeps saying password wrong. So when I do forgot password. And click on link, put new password in. I keep getting error message. I’m doing 8 letters etc. ### 2/5 — What is happening? *2026-04-08, version 6.4.0* I used this app for years and suddenly it is not letting me log in. When I try to contact support it asks for me to be logged in, in order to talk to someone! ### 5/5 — Smooth and seemless *2026-04-07, version 6.4.0* Smooth and seamless booking experience ### 5/5 — Great Salon *2026-04-01, version 6.4.0* Really helpful get eyebrows and lashes done always look great would ### 5/5 — Great self care app *2026-03-21, version 6.3.1* So good to find all the local self care treatments in one place! Great app ### 5/5 — Eyebrow & eyelash tint/curl *2026-03-18, version 6.3.1* Asked for advice and booking, Maya was really helpful! Thank you! ### 5/5 — Thank you *2026-03-06, version 6.2.0* I always love coming to Brooke Hair and Beauty. The girls are always so helpful in there. Whatever it is, hair, nails, facials - all covered and handy tips too. Have been elsewhere in the past but there’s nothing like it when it comes to the beauty side of things in here. Something for everyone - even someone who struggles biting their nails. Got my next appointment booked already. Can’t wait but got to keep them going. Thanks girls again for all you do. It’s appreciated xx ### 5/5 — Nail Extension *2026-03-06, version 6.2.0* Great service ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t book since update! *2026-07-29, version 6.13.0* Since updating the app the “rebook” same treatment button is broken and so is the login button for PayPal so I can’t book any appointments! ### 1/5 — Poor Maps Intergration *2026-06-25, version 6.11.0* I missed an appointment and chucked £35 down the drain due to a lack of proper maps integration in the app. Partly my fault sure, but not helped by the app. ### 1/5 — Doesn’t work *2026-06-10, version 6.10.1* Tried to import bookings, receive email that says click here to import bookings and it just takes you back to the import pages infinite loop of getting nothing done (also when clicking to install the app from a booking email it tries to open advert websites, icky behaviour). ### 1/5 — Log in issues *2026-06-09, version 6.10.0* Booked once - absolutely fine but after that it then has issues repeatedly with booking Tried uninstalling and reinstalling I can see the therapist has booked for me but I can’t view appointments ### 1/5 — Filthy unsanitary place + treat week fake customer service address *2026-05-10, version 6.8.0* I booked a massage only to discover a place that goes beyond disrespect from customers (filthy blanket, hair from previous customers, no privacy to change - room with door opened by staff without notice directly on the room where men and customers where - this room directly on the street). I cancelled but this level of dirt goes beyond the hassle of cancelling: this app doesn’t filter the places at all, customers pay the price. I tried to raise that matter to Treatwell: the email they provide is a fake! I got a “unknown email “! Avoid at all costs ### 1/5 — UX broken *2026-05-09, version 6.8.0* Cannot log-in, customer portal does not load, cannot reset password. ### 1/5 — Incorrect pricing & Not yet sloved *2026-05-01, version 6.7.0* I recently made a booking through Treatwell (guest account) for a service listed as “Olaplex Treatment with Haircut & Blow Dry” for £28 at Glow & Go in Nuneaton. After booking, I was contacted by the salon and informed that the actual price would be £56, which was very different from what was advertised on the platform. Because of this pricing discrepancy, I cancelled the appointment shortly after booking. However, the £28 payment has still been taken from my account and is now showing as completed, even though the salon confirmed they have not received the payment. This situation is quite frustrating, as the issue appears to be caused by incorrect pricing information on the platform. Am currently waiting for a resolution. I hope this can be resolved quickly and that pricing information is kept accurate in future to avoid similar issues for other customers. ### 1/5 — Cant login *2026-04-27, version 6.7.0* I can log into the app but when I'm trying to log in from the business website it doesn't log me in. Cloudflare passes as green tick but it doesn't log me in. I can only log in as a guest. The other week the site was down and now the login doesn't work. Please fix ASAP. I dont like downloading apps... ### 1/5 — Wrong number *2026-03-16, version 6.3.0* I don’t know how they got my number but I keep getting a reminder text of an appointment I don’t have. I’m sorry for the customer who made the appointment and forgets when it is ### 1/5 — Unable to produce the legal requirements for facial injectables *2026-03-08, version 6.2.0* I used beauti clinic Brixton /kennington . I claimed back my payments, after they could not provide required legal transparency on products used for injectables. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-19, version 6.15.0* Easy to use. ### 5/5 — Easy booking *2026-08-13, version 6.15.0* So much easier than others I have booked through ### 5/5 — Always reliable *2026-07-18, version 6.13.0* Always quick, expert, friendly (with lotus Biscoff biscuits!) and really good quality pedicures/manicures :-) ### 5/5 — Mary Mcdonagh *2026-06-29, version 6.11.0* The best hairdresser in Croydon .lovely ladies very welcoming ### 5/5 — Anna *2026-06-20, version 6.10.1* Very good ### 5/5 — Easy to book *2026-06-13, version 6.10.1* Find what I wanted and easy to book ### 5/5 — Good service *2026-06-12, version 6.10.1* Very good. Easy to manage the app. Good quality ### 5/5 — Sam *2026-06-11, version 6.10.1* This lady is a lovely person ### 5/5 — Review *2026-05-21, version 6.9.1* I had my nails done by Lisa at Boutique Oxlow Lane. I am very happy with Lisa as she pays attention to detail gives you what you want. Lisa is a perfectionist and gives you extensive info about after nail health care to promote healthy nails ### 5/5 — EXCELLENT *2026-05-11, version 6.8.0* I just love it. I recommend Raj for anyone that wants a wonderful experience and personalised service. She is top 10. 🤩 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*