# Trellix Enterprise Support

> Mobile portal for Trellix business customers to manage technical support service requests. (iPhone/iPad app by FireEye Security Holdings US LLC.)

- Source: https://appshunter.io/ios/app/trellix-enterprise-support/id1428395612 (this page in markdown: same URL + `.md`)
- Developer: [FireEye Security Holdings US LLC](https://appshunter.io/developer/917051628)
- Category: Business
- Price: Free
- Rating: 2.50/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 17+
- Requires: iOS 11.0 · 20 MB
- Languages: English
- Released: 2019-01-04
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/trellix-enterprise-support/id1428395612/reviews.md

## What is Trellix Enterprise Support?

The Trellix Enterprise Support app is intended for current Trellix Business and Enterprise customers who are using the ServicePortal to create and manage Service Requests with Trellix Technical Support.

Trellix business and enterprise customers can use this app to get real-time status updates to their Service Requests as they are updated by our Support staff.
You can also use this app to provide quick updates to your open Service Requests, allowing Trellix Technical Support Engineers to focus on troubleshooting and resolving your issues without delays.

Trellix Customers can login to this app using the same login credentials they use with the Trellix ServicePortal.  

Currently compatible with the following versions of iOS: 10, 11, and 12

This app supports English only and has not yet been localized to support any other languages.

To register yourself or to create new Service Requests, please use the ServicePortal. Your Trellix grant number is required during registration.
If you don’t remember your password for the ServicePortal, please use the “Forgot Password” link.
ServicePortal: https://supportm.trellix.com/

## Key features

- Real-time service request status updates
- Provide quick updates to open requests
- Login with ServicePortal credentials
- Access support for business and enterprise customers

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/trellix-enterprise-support/id1428395612/reviews.md

### 1/5 — Scammer only for $$$$ you get it

*2019-07-06, version 1.0.1*

This app is no honest, as soon you are looking for free app they don’t let you go in! Every time you enter you email and password they don’t let in.  But if you subscriber to buy it,them is ok!

## Frequently asked questions about Trellix Enterprise Support

### What is Trellix Enterprise Support used for?

Trellix Enterprise Support is for current Trellix Business and Enterprise customers to manage and get real-time status updates on their service requests submitted through the ServicePortal. It also allows users to provide quick updates to expedite issue resolution.

### How do I log in to Trellix Enterprise Support?

You can log in to the Trellix Enterprise Support app using the same login credentials that you use for the Trellix ServicePortal. If you have forgotten your password, use the 'Forgot Password' link on the ServicePortal.

### Can I create new service requests with Trellix Enterprise Support?

No, to register yourself or create new Service Requests, you must use the Trellix ServicePortal. Your Trellix grant number is required during registration.

### What versions of iOS does Trellix Enterprise Support support?

Trellix Enterprise Support is currently compatible with iOS versions 10, 11, and 12. It has not been updated for newer iOS versions.

### Is Trellix Enterprise Support available in languages other than English?

No, the app currently only supports English and has not yet been localized to support any other languages.

### What is the rating for Trellix Enterprise Support?

Trellix Enterprise Support has a rating of 2.5 stars based on 2 ratings. This indicates a mixed user reception.

### When was Trellix Enterprise Support last updated?

The latest version of Trellix Enterprise Support was updated on February 9, 2023. The app was initially released on January 4, 2019.

### What is the age rating for Trellix Enterprise Support?

Trellix Enterprise Support has an age rating of 17+. This is due to the nature of enterprise support and potential content related to business operations.

## Version history (last 1 release)

### 5.0.0.0 — 2023-02-09

This version accommodates the rebranding changes from McAfee to Trellix

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## More apps by FireEye Security Holdings US LLC

- [Trellix Mobile Security](https://appshunter.io/ios/app/trellix-mobile-security/id1435156022)
- [Trellix Endpoint Assistant](https://appshunter.io/ios/app/trellix-endpoint-assistant/id1641222783)

All apps by FireEye Security Holdings US LLC: https://appshunter.io/developer/917051628

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*