# TRI-AD Benefits on the Go

> Mobile management for consumer-driven health and tax-favored benefit accounts. (iPhone/iPad app by TRI-AD Actuaries.)

- Source: https://appshunter.io/ios/app/tri-ad-benefits-on-the-go/id1234241623 (this page in markdown: same URL + `.md`)
- Developer: [TRI-AD Actuaries](https://appshunter.io/developer/617100311)
- Category: Finance, Medical
- Price: Free
- Rating: 4.50/5 from 846 App Store ratings · 33 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 31 MB
- Languages: American English, French (France), European Spanish
- Released: 2017-05-14
- Data updated: 2026-08-29
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/tri-ad-benefits-on-the-go/id1234241623/reviews.md

## What is TRI?

TRI-AD Benefits on the Go provides a single access point for participants to manage their consumer-driven health care and other tax-favored benefit accounts.

TRI-AD Benefits on the Go provides the following functionality:

•	Accounts: View your benefit accounts and transaction details
•	Cards: View card details, access PIN, mark your card as lost or stolen
•	Claims: Submit a claim, add receipt images, and view pending claims
•	Profile: View and update personal demographic information for yourself and your dependents
•	Alerts: Access important messages from your administrator
•	Settings: Update login preferences

## Key features

- View benefit accounts and transactions
- Manage card details and PIN
- Submit claims and add receipts
- Update personal and dependent information
- Access administrator alerts
- Update login preferences

## What do users think of TRI?

Overall sentiment: negative

**Pros**

- 👍 Easy and convenient to use
- 🚀 Fast claim submission process
- 📊 Multiple visualization options (charts, graphs)
- ✅ Quick and accurate reimbursements
- 💪 Reliable once user learns the interface

**Cons**

- 🐛 Frequent login failures and crashes
- ⏱️ Slow app loading times
- 🔐 Requires re-login when switching apps
- ❌ Poor receipt upload functionality
- 😤 Confusing navigation and unclear workflows
- 📱 Inconsistent performance between app and website
- 🚫 Limited category options for FSA claims
- ⏳ Long customer service wait times
- 🖊️ Paste functionality issues with password managers
- 👥 Account access issues for non-primary cardholders

**Commonly reported bugs**

- Login fails on app despite correct credentials
- App logs out when phone locks briefly
- Receipt upload fails silently with no error message
- System error when submitting claims after attaching files
- Image cropping removes important receipt information
- Account history and balance not displaying after login
- App doesn't recognize accounts created on website
- Cursor input issues in form fields
- Claims incorrectly pulled from wrong account/plan year
- Website timeout and loading failures

**Most requested features**

- Tax reporting features (1099 SA forms)
- Reward upload option separate from claims
- Rudimentary financial reports (forfeited funds tracking)
- Face ID support for login
- Expanded FSA claim categories for feminine health products
- Unified registration for app and website
- Direct photo capture without pre-saved files
- Email claim submission option

## Recent user reviews (10 of 33)

All indexed reviews: https://appshunter.io/ios/app/tri-ad-benefits-on-the-go/id1234241623/reviews.md

### 1/5 — Straight 🚮

*2026-06-05*

Don’t ever get HSA or FSA benefits through this company. They’re horrible at what they do. Thier employers as well as managers and supervisors are incorrectly educated on the laws surrounding these benefits. You’ll never get to use them

### 5/5 — Easy and fast

*2026-01-26*

Using TRI-AD and its app makes it so easy and convenient! Other apps I have used are not user friendly.

### 3/5 — App is so finicky. Help!

*2024-07-28*

I’ve been using this app for our HSA for a couple years now and for some weird reason this evening, I cannot log in! I had to try registering again and finally got into our “account” and there isn’t any account history or balance or anything!? I’m so confused!

Of course it’s the weekend and I have nobody to talk to, so I’ve gotta wait. Despite needing access to our HSA funds for a medical expense. I hope we can get this straightened out quickly. 

Thanks?

### 2/5 — You can’t paste into fields easily

*2023-04-03*

I use a password manager for secure passwords and financial information. If I paste a password or bank info, the app doesn’t pick it up. I have to delete and enter the final character.

### 1/5 — Sketchy, Broken and Sexism

*2023-01-31*

The design of the app and customer service do no justice and only thing they did pretty well is creating roadblock for feminine health. Tried to submit a FSA claim for the tampons bought in groceries. It’s required to choose a category for the tampons while there are NO single option could fit in (Tell me how tampons could fit in: general vision, dental, eye contact, vision), and the claim got declined of course. Maybe to this company  female healthcare doesn’t deserve be an option.

Oh, good luck with your 3-hr waiting time for the customer service call

**Developer response:** Hi Christine888Ye, 

It sounds like you have a Limited FSA Plan from the categories you mention in your review. Feminine products are an eligible expense for Health Care FSAs. Please feel free to reach out to Participant Services by phone or email for assistance.

### 1/5 — Terrible Workflows

*2023-01-04*

this is about the worst app I have used from the healthcare industry. It feels antiquated. It is buggy, and I had to attempt to get it finished at least five times

**Developer response:** Hi Recumbent Fan Boy, 

Sorry you are having difficulties with the app. We have some helpful tips and a user guide in the online portal and you can always reach out to our Participant Services Center for assistance and guidance.

### 1/5 — Too many errors

*2022-12-01*

I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long!

**Developer response:** Hi RR8, 

Sorry that you are having issues with your FSA accounts. You can also email our Participant Services Center for assistance.

### 1/5 — Horrible experience

*2022-11-29, version 22.11.00*

Geez this is awful. So unfriendly, my husband is the cardholder / insured and it worked for him. As his spouse this does not work for me and it is awful.

### 1/5 — Can’t upload receipts

*2022-10-25*

What a terrible app! I set up my account just to upload receipts. When I hit “Add Receipt”, the app takes me to my files, I choose a receipt and nothing happens. No message, nada.

And the account I set up is not recognized on the website so that route is out. 

Guess I gotta fax the stupid receipts.

If I could give 0 stars I would.

Oh yeah, when the focus is not on the app you are forced to login.

**Developer response:** Hi TallMomof2, 
We are sorry that you are having trouble submitting a claim. After you click the "add documentation" button, you can take a photo of your documentation or choose from your files/gallery if you already have the documentation on your device. Add your documentation and scroll down to click the box near the "I certify..." attestation. Click submit and you will receive a confirmation that your claim has been received. You can also upload receipts/documentation through the online portal which has a separate registration than the app for security reasons.

### 1/5 — Can’t loggin

*2022-10-19, version 22.08.02*

I can’t even loggin but if I do it through the website it does let me in

## Frequently asked questions about TRI

### What can I do with the TRI-AD Benefits on the Go app?

The app allows you to manage your consumer-driven health care and other tax-favored benefit accounts. You can view account balances and transaction details, manage your benefit cards, submit claims with receipt images, and update your personal and dependent information.

### How do I submit a claim through the app?

You can submit a claim directly within the app. The functionality allows you to add receipt images to your claim submissions, making the process convenient and paperless.

### Is the TRI-AD Benefits on the Go app free to use?

Yes, the app is free to download and use. However, it does display advertisements as part of its monetization model.

### What information can I update in my profile?

You can view and update your personal demographic information within the app. This also includes the ability to update information for your dependents.

### Can I access important messages from my administrator?

Yes, the app provides an 'Alerts' section where you can access important messages sent by your benefit administrator.

## Version history (last 5 releases)

### 26.08.00 — 2026-08-11

Bug fixes and minor enhancements to improve your experience.

### 26.05.01 — 2026-05-12

Various bug fixes and UI improvements.

### 26.02.00 — 2026-02-16

• Improved clarity for claim and transaction details.
• Various bug fixes and UI improvements.

### 25.11.00 — 2025-11-17

• Interval tracker balance is now easier to view
• Various UI enhancements and bug fixes

### 25.08.00 — 2025-08-11

• Improved registration flow with additional security measures.
• Various UI enhancements and bug fixes

## Apps similar to TRI

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| --- | --- | --- | --- |
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| [Medica ONESource](https://appshunter.io/ios/app/medica-onesource/id995306896) | 1.4 (70) | Free | Finance |
| [Benefits by WEX](https://appshunter.io/ios/app/benefits-by-wex/id400760695) | 4.2 (12,493) | Free | Finance |
| [Alerus Benefits](https://appshunter.io/ios/app/alerus-benefits/id594275897) | 4.4 (661) | Free | Finance |
| [Reimbursement by WEX](https://appshunter.io/ios/app/reimbursement-by-wex/id1597767196) | 4.4 (280) | Free | Finance |
| [MetLife HS&SA](https://appshunter.io/ios/app/metlife-hs-and-sa/id1529052516) | 3.4 (203) | Free | Finance |

## More apps by TRI-AD Actuaries

- [TRI-AD Retirement](https://appshunter.io/ios/app/tri-ad-retirement/id6451148136)

All apps by TRI-AD Actuaries: https://appshunter.io/developer/617100311

## Related topics

[triad homeowner app](https://appshunter.io/ios/topics/triad-homeowner-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*