# TRI-AD Benefits on the Go — user reviews > 33 indexed App Store user reviews of TRI by TRI-AD Actuaries, rated 4.50/5 from 846 ratings. - Source: https://appshunter.io/ios/app/tri-ad-benefits-on-the-go/id1234241623/reviews - App overview in markdown: https://appshunter.io/ios/app/tri-ad-benefits-on-the-go/id1234241623.md - Rating breakdown: 5★ 678 · 4★ 57 · 3★ 20 · 2★ 15 · 1★ 76 ## What do users think of TRI? Overall sentiment: negative **Pros** - 👍 Easy and convenient to use - 🚀 Fast claim submission process - 📊 Multiple visualization options (charts, graphs) - ✅ Quick and accurate reimbursements - 💪 Reliable once user learns the interface **Cons** - 🐛 Frequent login failures and crashes - ⏱️ Slow app loading times - 🔐 Requires re-login when switching apps - ❌ Poor receipt upload functionality - 😤 Confusing navigation and unclear workflows - 📱 Inconsistent performance between app and website - 🚫 Limited category options for FSA claims - ⏳ Long customer service wait times - 🖊️ Paste functionality issues with password managers - 👥 Account access issues for non-primary cardholders **Commonly reported bugs** - Login fails on app despite correct credentials - App logs out when phone locks briefly - Receipt upload fails silently with no error message - System error when submitting claims after attaching files - Image cropping removes important receipt information - Account history and balance not displaying after login - App doesn't recognize accounts created on website - Cursor input issues in form fields - Claims incorrectly pulled from wrong account/plan year - Website timeout and loading failures **Most requested features** - Tax reporting features (1099 SA forms) - Reward upload option separate from claims - Rudimentary financial reports (forfeited funds tracking) - Face ID support for login - Expanded FSA claim categories for feminine health products - Unified registration for app and website - Direct photo capture without pre-saved files - Email claim submission option ## Newest reviews (13 of 33) ### 1/5 — PATHETIC GARBAGE, EMBARRASSING! *2022-02-13* This CRAPTASTIC attempt at an app is an epic fail! NEVER able to login on the app, much less use it! Delete, reinstall, restart phone…and every combination thereof makes ZERO difference! Yet…I can login just fine on the website, so you know it has nothing to do with your login and everything to do with this complete and utter waste of time and storage space on your device. Don’t waste your time and save yourself the frustration…just use the website…and pray it retains enough functionality to continue to be usable. I hope whoever they used to develop the app is not the same person or persons maintaining the website!! **Developer response:** We are sorry that you have not had a positive experience with the mobile app. There is a one-time registration process for the mobile app to ensure the security of your account so your online login credentials will not grant you access. You may register using your name, zip code, and Benefits Card number. If you do not have a Benefits Card number or it is not easily accessible, the information required to complete mobile app registration may be found once you log into the online portal. Once you log into the online portal, under Main Navigation on the left side of the screen, click on User Profile > Mobile App Registration. This screen will provide the Employee ID and Employer ID required to complete the one-time registration process. We hope you will give it another try ### 1/5 — Tax forms *2022-01-29, version 21.0.0* I don’t see any information about my 1099 SA for the previous tax year. ### 1/5 — Cannot log-in *2021-10-09, version 19.0.0* Unable to log-in ☹️ ### 2/5 — Me *2021-08-03, version 18.0.0* This app doesn’t even have rudimentary reports, for tax items like funds forfeited. Add some useful reports! ### 2/5 — Pretty Bad…. *2021-06-14* Not only does the App take forever to load, the website is an abomination. It’s a rarity I can successfully access my FSA or HSA on first attempt and it usually just times out. Never had a positive or consistency user experience with the App or website. Hire new developers please. ### 1/5 — App won’t even let me login. *2021-06-14* All I would like to do is check my HSA balance, but Tri-Ads website is not loading and the phone app won’t even let me login. I have been on hold with customer service for three hours and counting. I hope that my employer drops this garbage bank ASAP. ### 1/5 — How to check on a submitted reciept??? *2020-08-26, version 14.0.2* Not an easy app as ### 1/5 — Useless App *2020-05-31* Worst health care app I have ever used. Cannot login most of the time, when you can login it is useless as you cannot attach pics for receipts so all claims get denied. They crop out half the pics with no way to override. Tell your benefits department to stay aware from this company. ### 1/5 — Not user friendly *2020-04-08* The app is confusing to navigate and there is no option to upload for a reward as opposed to a claim. ### 1/5 — Worthless *2019-06-02, version 11.0* After trying to register for 1/2 hr, I gave up. The days of separate registrations for mobile apps and websites is long over. ### 2/5 — Login required to much *2019-01-02* Every time I switch to a different app then back to Tri-Ad, I have to log back in again. iPhone 8 iOS 12.0.1 ### 1/5 — Terrible app!!! *2018-12-21* Crashes often and makes you login again almost every time a claim or a receipt is uploaded! Major lag time when submitting a receipt. Big waste of time! Triad does not take email claims anymore, only uses this app or fax. So it’s not 1985 anymore so faxing is not an option and the app is so glitchy and majorly flawed. Thanks Tri-ad, major fail on this new app....... ### 1/5 — Useless App Needs A Lot of Work *2018-12-15, version 7.0* Couldn’t register or log in. Can’t get the cursor into any fields. Deleted in 5 min. ## Most critical reviews (10 lowest-rated) ### 1/5 — Straight 🚮 *2026-06-05* Don’t ever get HSA or FSA benefits through this company. They’re horrible at what they do. Thier employers as well as managers and supervisors are incorrectly educated on the laws surrounding these benefits. You’ll never get to use them ### 1/5 — Sketchy, Broken and Sexism *2023-01-31* The design of the app and customer service do no justice and only thing they did pretty well is creating roadblock for feminine health. Tried to submit a FSA claim for the tampons bought in groceries. It’s required to choose a category for the tampons while there are NO single option could fit in (Tell me how tampons could fit in: general vision, dental, eye contact, vision), and the claim got declined of course. Maybe to this company female healthcare doesn’t deserve be an option. Oh, good luck with your 3-hr waiting time for the customer service call **Developer response:** Hi Christine888Ye, It sounds like you have a Limited FSA Plan from the categories you mention in your review. Feminine products are an eligible expense for Health Care FSAs. Please feel free to reach out to Participant Services by phone or email for assistance. ### 1/5 — Terrible Workflows *2023-01-04* this is about the worst app I have used from the healthcare industry. It feels antiquated. It is buggy, and I had to attempt to get it finished at least five times **Developer response:** Hi Recumbent Fan Boy, Sorry you are having difficulties with the app. We have some helpful tips and a user guide in the online portal and you can always reach out to our Participant Services Center for assistance and guidance. ### 1/5 — Too many errors *2022-12-01* I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long! **Developer response:** Hi RR8, Sorry that you are having issues with your FSA accounts. You can also email our Participant Services Center for assistance. ### 1/5 — Horrible experience *2022-11-29, version 22.11.00* Geez this is awful. So unfriendly, my husband is the cardholder / insured and it worked for him. As his spouse this does not work for me and it is awful. ### 1/5 — Can’t upload receipts *2022-10-25* What a terrible app! I set up my account just to upload receipts. When I hit “Add Receipt”, the app takes me to my files, I choose a receipt and nothing happens. No message, nada. And the account I set up is not recognized on the website so that route is out. Guess I gotta fax the stupid receipts. If I could give 0 stars I would. Oh yeah, when the focus is not on the app you are forced to login. **Developer response:** Hi TallMomof2, We are sorry that you are having trouble submitting a claim. After you click the "add documentation" button, you can take a photo of your documentation or choose from your files/gallery if you already have the documentation on your device. Add your documentation and scroll down to click the box near the "I certify..." attestation. Click submit and you will receive a confirmation that your claim has been received. You can also upload receipts/documentation through the online portal which has a separate registration than the app for security reasons. ### 1/5 — Can’t loggin *2022-10-19, version 22.08.02* I can’t even loggin but if I do it through the website it does let me in ### 1/5 — A piece of trash *2022-10-09, version 22.08.02* This app is just a piece of useless trash. Unable to login even we input the correct user name and password ### 1/5 — Problems *2022-09-29, version 22.08.02* I can’t access my health fund account / add an entry / so o can get reimbursed for this years health fund. Even my nickname isn’t recognized ### 1/5 — Just doesn’t work well *2022-09-15, version 22.05.00* Not a good app.. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and fast *2026-01-26* Using TRI-AD and its app makes it so easy and convenient! Other apps I have used are not user friendly. ### 5/5 — User friendly *2020-05-05* Got my problem solved. ### 5/5 — Great! *2019-05-09* It took a bit of time to get used to it but once I did it was easy. I can submit claims online without a problem. Some reviews have said they can’t take a photo—you have to choose one from your files, but I do every time. It has never crashed on me and I get my claims submitted quickly. I also like that there are different views which can be used—pie charts, bar charts etc. ### 5/5 — OK but I’ve used better *2018-08-29* This app refuses to allow you to take a pic to add to your claim. You 1st have to have the pic on file on your device, even thought when you set up a claim it gives you the option to “take photo”- IGNORE THAT or you’ll have to start all over again. Take your photo 1st. So irritating. Also does not support FaceID for signing in. Not sure if this is still an issue but when I had to 1st sign up for my account about 1.5 years ago it required a different ID/ password for signing up and using via the web vs. the app (yes, what I mean by that is the app has different sign in info).Beyond this it works well. Fast and accurate reimbursements. ### 5/5 — Love it *2018-05-01, version 6.0.3* Love it ### 5/5 — Super User Friendly *2017-09-16* Super easy and friendly. Use it all the time for insurance related things. ### 3/5 — App is so finicky. Help! *2024-07-28* I’ve been using this app for our HSA for a couple years now and for some weird reason this evening, I cannot log in! I had to try registering again and finally got into our “account” and there isn’t any account history or balance or anything!? I’m so confused! Of course it’s the weekend and I have nobody to talk to, so I’ve gotta wait. Despite needing access to our HSA funds for a medical expense. I hope we can get this straightened out quickly. Thanks? ### 3/5 — OK app but it can improve *2020-03-03* The app has minor issues. 1. If I am using the app and my phone locks up for a second, the app logs me out! 2. Submitting a claim is not a straightforward process. There is no clear way to submit the claim. ### 3/5 — Glitches galore *2020-01-17, version 12.0* This app is full of glitches. The majority of the time I have to send everything 2 or 3 times because after you attach the pictures, receipts and fill in all the info and attempt to send it, you will receive a message basically saying there is a system error or they are unable to process at this time. Super frustrating and wastes lots of time. ### 2/5 — You can’t paste into fields easily *2023-04-03* I use a password manager for secure passwords and financial information. If I paste a password or bank info, the app doesn’t pick it up. I have to delete and enter the final character. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*