# Tri-City Herald: Local News WA — user reviews > 61 indexed App Store user reviews of Tri by The McClatchy Company, rated 4.22/5 from 942 ratings. - Source: https://appshunter.io/ios/app/tri-city-herald-local-news-wa/id506717025/reviews - App overview in markdown: https://appshunter.io/ios/app/tri-city-herald-local-news-wa/id506717025.md - Rating breakdown: 5★ 558 · 4★ 217 · 3★ 68 · 2★ 15 · 1★ 84 ## What do users think of Tri? Overall sentiment: negative **Pros** - 👍 Convenient local news access - 📱 Easy navigation and layout - 🏠 Good for keeping up with local Tri-Cities information **Cons** - 🐛 App crashes frequently - 📵 Articles fail to load or open - 💰 Ads still appear despite paid subscription - 🔐 Login and authentication issues - 🐌 Slow performance and sluggish interface - 📰 Poor e-edition format and readability - 🔍 Missing search functionality - 📊 Outdated and sparse content - 💳 Billing and subscription cancellation problems - ⚠️ Security certificate warnings - 📉 Diminished local news coverage - 🎨 Confusing interface after redesigns - 📦 Excessive app storage usage (1GB+) - 🚫 Paywall blocks content for subscribers - 🖼️ Poor image resolution and blurry text **Commonly reported bugs** - App crashes after reading 2-3 articles - Stories fail to load or display - Text disappears while reading articles - App crashes when exiting stories - Security certificate errors on launch - Login page not accessible in app - Paywall blocks paid subscribers - Ads appear despite paid subscription - Slow loading and performance issues - Blurry text on iPad after updates - News feeds on home tab don't load - E-edition missing graphics and front page images - Download stuck and cannot be removed - Incompatibility with older iOS versions - Support link goes nowhere **Most requested features** - Restore traditional newspaper format view - Add search functionality - Implement full-screen e-edition on iPad - Bring back article sharing capabilities - Add comics and Dear Abby sections - Include TV listings and sports schedules - Create iPad-specific app version - Add comment section on articles - Implement pinch-to-zoom functionality - Reduce app storage footprint - Improve content update frequency - Add offline reading capability ## Newest reviews (16 of 61) ### 1/5 — Latest update is truly horrible *2021-07-30, version 9.0* Please roll back the updated app. The old version was organized much better and was easy to see articles without scrolling endlessly. All the video and pictures make the new version SLOWER. Thinking about dropping subscription if this isn’t fixed. ### 1/5 — Close up shop *2021-02-13, version 8.0.1* The TCH is obviously on its last leg. You can be assured that Saturday through Monday will have no new content. I’m done ### 1/5 — Bad beta *2021-01-23, version 8.0.0* The new beta view of the paper makes it impossible to share the paper with my wife. I can no longer send it to her or keep a library of older editions to refer back to later. ### 2/5 — Poor quality *2020-11-26, version 7.10.0* The app always has trouble loading. TCH people want an online version of their local paper. Please improve your quality. ### 1/5 — Quality has deteriorated *2020-10-09* I have had a subscription to the E edition of the Tri-City Herald for a long time. It is has really gone downhill the last Month, I have not been able to even open the app the last few days nobody has gotten back to me I don’t know what’s going on there are other avenues for News and local news for what this subscription costs it’s not worth it . ### 1/5 — Tri City Herald full of Right Wing ads. *2020-07-24, version 7.9.0* Why am I paying for a news site full of right wing ads? I just want balanced local news not a cess pool of political ads. I’m not partisan. And I don’t need to pay for this junk. ### 2/5 — Sometimes it works *2020-06-30, version 7.8.1* The one thing I can depend on is it will frustrate me!! Sometimes it works, sometimes it doesn’t!!!!! ### 2/5 — Add still on paid app *2020-06-17* The Herald content is not usually that current or accurate, they are slow to post new information. Also, eventhough I pay the monthly fee to have a subscription without ads and article viewing limits, I still am required to occasionally watch ads or there are pop-ups, especially if I login to my account online. I have notified the Herald about this- what I perceive to be glitch, however it continues to go on unfixed. Makes me wonder if they are intentionally making me watch ads and taking my money happily. ### 1/5 — Security error *2019-10-23* If I could give this app no stars, I would. When I open the app, I get a security error that the site certificates are not current and opening the app may lead to open vulnerabilities. I have sent screenshots and called to get this fixed but am told there are no issues! I therefore do not use the app but have to access the site via the web. What a pain! ### 1/5 — Bring back the old app *2019-10-21, version 7.4.0* This new app has limited functionality compared to the previous one. It is a giant step backwards!! ### 1/5 — Poor resolution *2019-10-12, version 7.3.0* Starting with the October update the resolution got worse! Text is quite blurry when enlarged enough to read comfortably on an iPad. Background color obscures the time of day. This app is going in the wrong direction. ### 1/5 — New Format *2019-10-08, version 7.3.0* I hate the new app. When I open it in the morning, I want to ha e the paper in full so I can read it, I don’t want to have to poke around to find it! ### 1/5 — Horrible *2019-10-06* The new connection is horrible. It doesn’t work on my iPad. I lose the page and have to start all over again. The ads are so intrusive, I can’t tell if there are more or less, it sure seems like more. The newspaper icon sends me to a page that claims it is unsafe and to close! ### 1/5 — Once again... *2019-10-06* The Herald gets it wrong. I liked the original newspaper format. The new format makes it difficult to find information I’m seeking and in some cases eliminated it entirely, e.g., sports daily schedule. Can’t see obituaries—why I don’t know. I like knowing what is important to the Tri-Cities by what appears on the front page. Important items get “lost” in the menu. ### 1/5 — Your new eEdition is a terrible! *2019-10-06, version 7.3.0* You no longer provide a readable newspaper but your ads snap right into focus and dominate the screen! What is going in your shop? ### 2/5 — Moving on *2019-10-03* I used this app for a few months. The app works well but I’m not paying your outrageous prices for a couple random news articles a day that are summarized simply by the title (not a lot of content in the article). There is no longer any free content in the app. Deleted. ## Most critical reviews (10 lowest-rated) ### 1/5 — Loaded with ads and links off news *2026-08-02* This app is horrible, it is a task to scroll without constantly clicking the advertisement links packed into every article. For $160 a year it has more click bait scammy ads than questionable free apps. I appreciate the last vestige of local news but the app is garbage. **Developer response:** Dear Valued Subscriber, We are sorry for the experience you are having and thank you for your feedback. Please reach out to us at wecare@mcclatchy.com with your contact information as we would like the opportunity to help assist you. Thank you, Customer Care ### 1/5 — Won’t work on my IPad Mini 4 *2026-04-03* I rely on my older iPad mini 4 when I travel to read the Tri-City Herald and now with the new TCH version I just learned that it requires a newer version of the operating system than is available for the iPad mini 4. That means I cannot read the Tri-City Herald when I travel anymore **Developer response:** Dear valued subscriber, I’m sorry for the issue you are experiencing. The latest version of the Tri-City Herald app requires iOS 17.1+, so older iPads that can’t upgrade won’t be able to run it. To make sure you can still access the app without interruption, we can provide a tablet device that’s compatible and will work with the Tri-City Herald app right away. If you’d like to proceed, email us at wecare@mcclatchy.com and include: Your full name, Mailing address, and best phone number (optional, for delivery questions) Once we receive that, we’ll get the replacement tablet arranged and share the next steps. Thank you, Customer Care ### 1/5 — Does not load on older lPad *2026-03-24, version 10.4.0* My older iPad will not upgrade to the latest operating system, so the Herald app won’t load. The web site wants the new app to see the paper. Is it worth the cost & hassle of getting a new iPad for the paper? I don’t think so. ### 1/5 — One big bug *2024-12-16, version 10.0.6* Half the stories refuse to load. Why am I paying for news I can’t read? ### 1/5 — Terrible App, subscription is a waste of money *2024-05-06* You can’t login to your subscription through the app. Can’t get through the paywall on linked stories even if you have a paid subscription. Complete waste of $. Wait for the story to get reposted on yahoo, because TCH can’t manage digital access. **Developer response:** We are sorry for the experience you had with your digital subscription. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care Team ### 1/5 — App stinks. *2023-08-09* Pay lots for this sub, but still get ads! Can’t read anything because articles either won’t open or close after reading one sentence. No help out there for malfunctioning app. This has gone on for a long time. Paper sub terrible so switched to this. Also useless. I just want to read my local newspaper. Instead I pay lots and get nothing. ### 1/5 — Where is login setting? *2021-12-03* I just purchased an e-subscription to the Herald, but can’t find the login page to activate this app. Nobody answers the phone at the herald, customer support emails are off topic, and I’m stuck with a new subscription and no way to read the paper. **Developer response:** Currently, there is no sign in screen to the Tri-City Herald app. To celebrate our new release, we are allowing all users full access for a limited time. If you need further assistance, please email our Customer Service Team at customerservice@tricityherald.com. ### 1/5 — Terrible *2021-10-13, version 9.1.3* New app isn’t functioning at all. News Feeds on home tab don’t load, e-edition does work but doesn’t show graphics of front page for current, or back issues. ### 1/5 — STAY AWAY! *2021-08-20* Still ads on paid subscription and new update was just about putting a new look on the same interface without worthwhile fixes. Finally deleted it after 4 years and good luck canceling! Called and emailed customer service who repeatedly assured me the charges would stop and a refund would be issued, but of course, neither happened. Ended up having to report it as fraud to the associated card company to finally get it resolved. Never again! Outlet has become typical of what you would expect from a “news outlet” these days. Poorly educated and prattling writers pushing the same agenda. I’ll take my money elsewhere and save the space on my phone. **Developer response:** We are sorry to hear this and apologize. If you need further assistance, please send us an email at customerservice@tricityherald.com. ### 1/5 — App crashes all the time *2021-08-18* App crashes after I’ve read two or three stories. Sometimes the story opens, but the text disappears. Very annoying. Update for ver 9.1. App still crashes, but now it’s when I’m exiting a story to go back to the main screen. It’s also very slow. AND NO SEARCH FUNCTION!! **Developer response:** We are aware of an issue affecting our app and we're working to correct it. Please know that our content is also available on our website. We apologize for the inconvenience and appreciate your patience. ## Most praised reviews (10 highest-rated) ### 5/5 — Tri-City Herald *2026-08-02, version 11.1.15* 5 stars great news coverage!! ### 5/5 — Easy to use *2012-03-11, version 1.0.12.0* Good local info on the Tri-Cities. ### 4/5 — Evaluation *2021-07-28* I’ve read the Tri-City Hearld since 1948. The lack of attention to local events and people has resulted in a lack of interest in YOUR paper. We take it out of habit. Strongly considering changing to the Spokane paper! ### 4/5 — good way to keep up locally *2019-10-10, version 7.3.0* i ### 4/5 — Terrible App *2017-05-27, version 6.0.1* I'm a print subscriber. I got used to reading the 'print' version in the app. That function no longer exists. Also, no Tv sports listings, comics, TV channel guide. The electronic app doesn't seem to have all the stories of the print version. And, old stories are left on the electronic version too long. I'll just go back to print. ### 3/5 — Full size paper *2020-02-25, version 7.6.0* The E edition is non readable, if you want the old style newspaper format. I do care for the way the app forces a person to read the paper. ### 3/5 — OK, but limited *2018-06-21* Highlighted stories are good, but limited smaller stories, not searchable unless maybe you subscribe, and headlines are worded to give you very limited information. They may as well just number the articles and you can guess which would be of interested. ### 3/5 — Hate the ads, but like the convenience *2018-03-28, version 6.2.2* The ads are SUPER annoying and repetitive, but it’s convenient to read the local news this way. ### 3/5 — Ok app but takes up almost 400mb *2016-09-17, version 5.22.1* Takes too much space on my phone for what I get out of it. ### 3/5 — Just got this *2013-09-28, version 1.2.3.0* Am I the first to make a review? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*