# Tri City National Bank — user reviews

> 107 indexed App Store user reviews of Tri City National Bank by Tri City National Bank, rated 4.80/5 from 2,374 ratings.

- Source: https://appshunter.io/ios/app/tri-city-national-bank/id622689392/reviews
- App overview in markdown: https://appshunter.io/ios/app/tri-city-national-bank/id622689392.md
- Rating breakdown: 5★ 2,052 · 4★ 216 · 3★ 55 · 2★ 19 · 1★ 32

## What do users think of Tri City National Bank?

Overall sentiment: negative

**Pros**

- 👍 Helpful staff
- 💰 Saving money assistance
- ✅ Easy to use
- 🏦 Good bank overall
- 📱 Convenient mobile app
- 💳 Mobile check deposit
- 🏠 Home banking convenience
- 💖 Love the bank
- ✨ New look and features
- 🔗 Ability to link external accounts
- 🎯 Savings goal tools
- 👍 Great app
- 💯 Simplify life
- ✅ Easy transfers
- 🤝 Helpful and friendly staff
- 🚀 Fast transactions
- ✅ Easy mobile depositing
- 💖 Love the app
- ✅ Easy refinancing
- 🏠 Mobile app for homebound users
- ✅ Easy to transfer money
- 👍 Good app
- ✅ Convenient and easy to use
- 💖 Thrilled with staff help
- ✅ Banking with ease
- ✅ Easy to do things
- ✅ Great when it works
- ✅ Reliable mobile deposit
- ✅ Easy check deposits
- ✅ Convenient check deposits
- ✅ New platform amazing
- ✨ Sleek new design
- 👍 Great job on app
- ✅ New/improved look
- ✅ Easy access and flow
- ✅ Convenient check capture deposit
- ✅ Basic functional app

**Cons**

- 🐛 App crashes frequently
- 🐛 App won't open
- 🐛 Login issues
- 🐛 App update issues
- 🐛 Difficult to open app
- 🐛 Can't log in
- 🐛 App is trash
- 🐛 Scrolling is choppy
- 🐛 UI is worse
- 🐛 Not easy to read/use
- 🐛 Had to re-enroll in Zelle
- 🐛 Update is a step backwards
- 🐛 App won't accept password
- 🐛 Update is a disaster
- 🐛 Complete trainwreck
- 🐛 Can't view balance
- 🐛 Unexpected error message
- 🐛 App is useless
- 🐛 Customer service unhelpful
- 🐛 Garbage app
- 🐛 Can't access account online
- 🐛 Locked out of account
- 🐛 Frustrating
- 🐛 Not working
- 🐛 Can't login through app
- 🐛 Lacks transaction details
- 🐛 Less user friendly
- 🐛 Disappointed with upgrade
- 🐛 Can't see transaction details
- 🐛 Website and mobile app down
- 🐛 Complete system shutdown
- 🐛 Beyond unacceptable
- 🐛 Bugs not worked out
- 🐛 Blind to account
- 🐛 Can't create new password
- 🐛 App won't load
- 🐛 Info is correct but can't log in
- 🐛 Shutting down app and website
- 🐛 No alternatives to login
- 🐛 Ridiculous
- 🐛 Nothing but trouble
- 🐛 No card control
- 🐛 Crashes
- 🐛 Won't load on first try
- 🐛 Face ID never worked
- 🐛 Puzzle-like interface
- 🐛 Advertising not closing
- 🐛 Face ID still doesn't work
- 🐛 Deposits declined
- 🐛 Charges unaware of
- 🐛 Horrible app
- 🐛 Different apps for checking/credit card
- 🐛 Bugs and errors
- 🐛 Questionable security/privacy
- 🐛 Terrible app
- 🐛 Cannot check balance
- 🐛 Cannot make transactions
- 🐛 App gave issue
- 🐛 Redevelopment needed
- 🐛 New update doesn't allow login
- 🐛 Face ID not available
- 🐛 Very basic
- 🐛 Need to call to turn on mobile banking
- 🐛 Problem after problem
- 🐛 Nightmare with app issues
- 🐛 Can't log in
- 🐛 Limited
- 🐛 Only basic information visible
- 🐛 App constantly fails
- 🐛 Kicks out user
- 🐛 Face recognition fails
- 🐛 Waste of space
- 🐛 Can't use face recognition
- 🐛 Security questions problematic
- 🐛 Locked out
- 🐛 Changing password repeatedly
- 🐛 Limitations on ATM card
- 🐛 Garbage app
- 🐛 Facial recognition failure
- 🐛 App deleted username
- 🐛 App shuts down on its own
- 🐛 Awful app
- 🐛 Never works
- 🐛 Stops facial recognition
- 🐛 Forgets username
- 🐛 Security questions every time
- 🐛 Times out
- 🐛 Can't log in
- 🐛 Garbage since existence
- 🐛 Face recognition unreliable
- 🐛 Endless security questions
- 🐛 Still prevented from logging on
- 🐛 Error logging in
- 🐛 Can't use phone for banking
- 🐛 Resets Face ID settings
- 🐛 Asks about new features
- 🐛 Kicks out after sign in
- 🐛 Never remembers settings
- 🐛 Shows banner for new features
- 🐛 Worst banking app
- 🐛 Freezes
- 🐛 Loses facial recognition settings
- 🐛 Locked out multiple times
- 🐛 Inoperable
- 🐛 Hasn't worked in months
- 🐛 Can't log in with Face ID/Fingerprint
- 🐛 Turns off Face ID
- 🐛 Gets same alerts repeatedly
- 🐛 Stressful
- 🐛 Touch ID never works
- 🐛 Bugs lead to horrible experience
- 🐛 Constantly losing settings
- 🐛 Logged off
- 🐛 Security questions each time
- 🐛 Kicked out after seeing balance
- 🐛 Security questions not pulled up
- 🐛 Completely useless
- 🐛 Occupies storage for no reason
- 🐛 Face recognition shuts off
- 🐛 Enabling Face ID repeatedly
- 🐛 Unstable and unreliable
- 🐛 Error messages
- 🐛 Tedious password reset
- 🐛 Issues starting up
- 🐛 Unable to transfer money
- 🐛 Limited capabilities
- 🐛 Underwhelming performance
- 🐛 Horrible app
- 🐛 Fingerprint setup ignored
- 🐛 Works only sometimes
- 🐛 Disables Touch ID randomly
- 🐛 Cannot send Zelle to husband
- 🐛 Login process slow
- 🐛 Prompts for tutorials seen before
- 🐛 Needs work
- 🐛 Crashes
- 🐛 Needs more linking for bill pay
- 🐛 Far behind other institutions
- 🐛 Not the same after update
- 🐛 Rarely loads
- 🐛 Incredibly slow
- 🐛 Phone number issue
- 🐛 Randomly asks for phone number again
- 🐛 Locking card feature removed
- 🐛 Doesn't open
- 🐛 Error message
- 🐛 Website hard to look at on phone
- 🐛 App doesn't work at all
- 🐛 Not optimized for newer phones
- 🐛 Doesn't load
- 🐛 Never loads
- 🐛 Needs a fix
- 🐛 Forget password, no recovery
- 🐛 Useless app
- 🐛 Stopped working
- 🐛 Wouldn't let me log in
- 🐛 Waiting for check deposit feature
- 🐛 No photo check deposits
- 🐛 Tempted to change banks

**Commonly reported bugs**

- App crashes frequently
- App won't open
- Login issues
- App update issues
- Difficult to open app
- Can't log in
- App is trash
- Scrolling is choppy
- UI is worse
- Not easy to read/use
- Had to re-enroll in Zelle
- Update is a step backwards
- App won't accept password
- Update is a disaster
- Complete trainwreck
- Can't view balance
- Unexpected error message
- App is useless
- Customer service unhelpful
- Garbage app
- Can't access account online
- Locked out of account
- Frustrating
- Not working
- Can't login through app
- Lacks transaction details
- Less user friendly
- Disappointed with upgrade
- Can't see transaction details
- Website and mobile app down
- Complete system shutdown
- Beyond unacceptable
- Bugs not worked out
- Blind to account
- Can't create new password
- App won't load
- Info is correct but can't log in
- Shutting down app and website
- No alternatives to login
- Ridiculous
- Nothing but trouble
- No card control
- Crashes
- Won't load on first try
- Face ID never worked
- Puzzle-like interface
- Advertising not closing
- Face ID still doesn't work
- Deposits declined
- Charges unaware of
- Horrible app
- Different apps for checking/credit card
- Bugs and errors
- Questionable security/privacy
- Terrible app
- Cannot check balance
- Cannot make transactions
- App gave issue
- Redevelopment needed
- New update doesn't allow login
- Face ID not available
- Very basic
- Need to call to turn on mobile banking
- Problem after problem
- Nightmare with app issues
- Can't log in
- Limited
- Only basic information visible
- App constantly fails
- Kicks out user
- Face recognition fails
- Waste of space
- Can't use face recognition
- Security questions problematic
- Locked out
- Changing password repeatedly
- Limitations on ATM card
- Garbage app
- Facial recognition failure
- App deleted username
- App shuts down on its own
- Awful app
- Never works
- Stops facial recognition
- Forgets username
- Security questions every time
- Times out
- Can't log in
- Garbage since existence
- Face recognition unreliable
- Endless security questions
- Still prevented from logging on
- Error logging in
- Can't use phone for banking
- Resets Face ID settings
- Asks about new features
- Kicks out after sign in
- Never remembers settings
- Shows banner for new features
- Worst banking app
- Freezes
- Loses facial recognition settings
- Locked out multiple times
- Inoperable
- Hasn't worked in months
- Can't log in with Face ID/Fingerprint
- Turns off Face ID
- Gets same alerts repeatedly
- Stressful
- Touch ID never works
- Bugs lead to horrible experience
- Constantly losing settings
- Logged off
- Security questions each time
- Kicked out after seeing balance
- Security questions not pulled up
- Completely useless
- Occupies storage for no reason
- Face recognition shuts off
- Enabling Face ID repeatedly
- Unstable and unreliable
- Error messages
- Tedious password reset
- Issues starting up
- Unable to transfer money
- Limited capabilities
- Underwhelming performance
- Horrible app
- Fingerprint setup ignored
- Works only sometimes
- Disables Touch ID randomly
- Cannot send Zelle to husband
- Login process slow
- Prompts for tutorials seen before
- Needs work
- Crashes
- Needs more linking for bill pay
- Far behind other institutions
- Not the same after update
- Rarely loads
- Incredibly slow
- Phone number issue
- Randomly asks for phone number again
- Locking card feature removed
- Doesn't open
- Error message
- Website hard to look at on phone
- App doesn't work at all
- Not optimized for newer phones
- Doesn't load
- Never loads
- Needs a fix
- Forget password, no recovery
- Useless app
- Stopped working
- Wouldn't let me log in
- Waiting for check deposit feature
- No photo check deposits
- Tempted to change banks

**Most requested features**

- Add Touch ID/Face ID integration for login
- Improve transaction detail visibility
- Make UI easier to read and use
- Add ability to link external accounts
- Add savings goal tools
- Fix Face ID issues
- Improve app performance and stability
- Add card control features
- Improve bill pay linking
- Add photo check deposits
- Optimize for newer phones
- Add Touch ID integration
- Add Face ID integration
- Add ability to scan checks
- Add ability to deposit checks by taking picture
- Add Zelle functionality for all contacts
- Add dark mode
- Add advanced analytics dashboard
- Make '+' sign more recognizable for transfers
- Add ability to transfer money without 3rd party
- Add more linking for bill pay
- Improve security question system
- Allow users to choose own security questions
- Add more features to mobile app
- Improve Face ID/Touch ID reliability
- Allow users to save username
- Fix Face ID/Touch ID to not turn off
- Improve Face ID/Touch ID to remember settings
- Enable Face ID/Touch ID consistently
- Allow users to set own security questions
- Improve app loading times
- Fix app freezing issues
- Add ability to deposit checks via photo
- Improve mobile check deposit functionality

## Newest reviews (10 of 107)

### 2/5 — Great Bank. Terrible App Update.

*2025-11-17*

I don’t understand why they greenlit this app update. It’s worse than before. The scrolling is very choppy, not smooth at all. I feel like the UI is worse than before, not as easy to read and use. I also had to re-enroll in Zelle for whatever reason. The app was fine as it was, the most they should have done is very light visual modernization. This feels like a step backwards unfortunately. Great bank though!

### 3/5 — Update

*2025-11-14, version 4018.1.2*

This update is trash. I had no problems until now. The app won’t accept any password I make based on the 12 digit code required.

### 2/5 — New update

*2025-11-05*

I can’t tell where my transactions are from with the new update :/ I used to be able to see at least what the withdrawal was for and now it doesn’t show me. Bummer.

**Developer response:** Thank you for your feedback. You're right; this needs to be better. We are aware that some transactions are not properly displaying full details. We thank you for your patience while we work to correct this issue.

### 5/5 — Great Update!

*2025-11-04*

Great update to the Tri City National Bank app. Loving the new look and features. Especially the ability to link external accounts and the savings goal tools. Well done!

### 1/5 — The update is pretty spotty

*2025-11-04*

The app won’t load since updating

### 1/5 — Just why?

*2025-11-02, version 5.0.42.382*

Why are you shutting down the App AND the website where people can login and view their accounts??? If you are shutting down both there should be alternatives so people can still login to their ACCOUNTS!! Whoever had the bright idea of giving the digital banking an “update” and shutting down every single thing should be fired. This is ridiculous and all I can do is hope that this is done by the end of today so I can access my account again.

### 1/5 — Irritated

*2025-11-02, version 5.0.42.382*

I’m gonna end up going to educators credit union nothing but trouble with this bank and this app

### 5/5 — Bad App

*2025-11-01, version 5.0.42.382*

Really MAD that it says an updated version is available to be sure to update and uhm, there is NONE! NOW I can’t use my App at all! Great JOB Tri City! NOT!!!!

### 1/5 — No card control anymore?

*2025-10-31, version 5.0.42.382*

What’s going on? Can’t even disable my card for use.

### 1/5 — Horrible App

*2025-08-24, version 5.0.42.382*

This thing crashes, won’t load on the first try EVER . Some one in your IT dept needs to fix this.

## Most critical reviews (10 lowest-rated)

### 1/5 — App

*2025-12-19*

Having hard time. Opening this app on my phone

### 1/5 — Trash app update

*2025-12-15*

This update is trash. Super annoying. Still can’t get logged in.

### 1/5 — Update is a complete disaster

*2025-11-11*

Whoever approved this new version of the Tri City app should be embarrassed. It’s a complete trainwreck. I can’t log in, can’t view my balance, can’t do anything except stare at an “unexpected error” message. Before this so-called upgrade, the app worked just fine — now it’s totally useless.

It’s pathetic that a bank handling people’s money can’t manage a functioning app. I’ve tried every fix under the sun — reinstalling, password resets, browser logins — and still nothing. Meanwhile, customer service just says “try again later.” Yeah, I’ve been “trying later” for days.

Tri City should be ashamed of rolling out this garbage without testing it properly. This isn’t an upgrade — it’s a full system failure. If this is the best they can do, it makes me question how they handle anything behind the scenes.

### 1/5 — i can’t log into my account

*2025-11-11*

i waited for the update and tried to log into my account and it’s telling me i have to make a new password. alright fine. fill out a few things and it only says unable to find my information therefore i can’t make a new password THEREFORE i can’t log into my account?? absurd.

### 1/5 — Pure garbage

*2025-11-09*

Can't access my account on the app or online. Best part is getting an email telling you there's a message for you on the app. Why not just say what you needed on the email? Leave it to some engineer to mess up something that was working. To bad musk doesn't buy tri city and fire 80% of the idiots like he did with twitter

### 1/5 — TCNB

*2025-11-08*

I’ve been locked out of my account 4 times this week so far!  So frustrating because it’s 2025 and they should have this resolved already

**Developer response:** Oh no! We are sorry to hear of your troubles. Please call us at 414.874.2489 so we can get to the underlying issue and prevent these lockouts in the future.

### 1/5 — Horrible

*2025-11-05*

I can’t wrap my head around how a bank manages to take down both their website and mobile app at the same time. How do you expect customers to manage their accounts or even see their balance? Calling this a “digital upgrade” is insulting — it’s a complete system shutdown. Whoever planned this rollout clearly didn’t test or think it through. It’s 2025, and somehow this bank is operating like it’s 1999. Fix this fast or expect to lose customers, because this is beyond unacceptable.

### 1/5 — Doesn’t work

*2025-11-04*

Shouldn’t the bugs be worked out of an app before offering it to the public?

**Developer response:** Thank you for your review. Can you let us know what issues you are experiencing? We'd like to learn more. You can reach us at 414.874.2489.

### 1/5 — Update? Can see anything

*2025-11-04*

Waited for app to update all weekend, blind to my account other than at an ATM. Not convenient at all. Now I can’t create a new password and I’m still locked out . Nothing has changed on my end, what’s up on yours Tri City?

### 1/5 — Thumbs down

*2025-11-04*

Can’t log in with the updated app, my info is correct. PLEASE FIX THIS GARBAGE.

## Most praised reviews (10 highest-rated)

### 5/5 — Raj Patel

*2026-06-24, version 4021.1.3*

Great service 😃

### 5/5 — To Tri City

*2026-05-28*

I love Tri City because it helped me with saving money thank you

### 5/5 — Fix The App!

*2026-04-16*

Every since they updated this app it has crashed so many times. I never had this many problems with the app before they update!

### 5/5 — Exceptional

*2026-02-17*

The tellers are exceptional, I know that they ask for identification, if they don’t know you, and even if they do know you. That’s comforting to know.

### 5/5 — Good

*2026-01-16*

Service

### 5/5 — Excellent work

*2025-11-25, version 4018.1.2*

Excellent work

### 5/5 — Best bank

*2025-11-15*

Best bank and  by far the best staff to help you with any needs

### 5/5 — ❤️

*2025-11-07*

Love everything about this bank 👍

**Developer response:** Thank you for being our customer!

### 5/5 — Not working

*2025-11-05*

Since the app has been updated, we can’t login anymore. 
Just through the website!!

**Developer response:** Please make sure you have app updates turned on, or have the latest version from the app store. The current version is 4018.1.2.

### 5/5 — Updated  Version

*2025-11-05*

The updated version of the mobile app and the online banking unfortunately are not an upgrade from the previous versions.  They lack transaction details and are less user friendly. The reason for a mobile app is for quick transaction details on the go. The new app does not provide this.  I am disappointed with the choice that Tri City made to “upgrade”.

**Developer response:** Thank you for your feedback. You're right; this needs to be better. We are aware that some transactions are not properly displaying full details. We thank you for your patience while we work to correct this issue.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*