# TRICARE East — user reviews > 214 indexed App Store user reviews of TRICARE East by Humana Military, rated 4.30/5 from 7,087 ratings. - Source: https://appshunter.io/ios/app/tricare-east/id981247040/reviews - App overview in markdown: https://appshunter.io/ios/app/tricare-east/id981247040.md - Rating breakdown: 5★ 5,418 · 4★ 403 · 3★ 212 · 2★ 180 · 1★ 874 ## What do users think of TRICARE East? Overall sentiment: negative **Pros** - 👍 Tracks claims processing - 🚀 App has improved over time - 💡 Alternate login options **Cons** - 🐛 Glitchy and buggy - 🔒 Overly complicated login process - 🤯 Difficult to find and access information **Commonly reported bugs** - Login information not recognized - Password requirements incompatible with app - Search functionality not working as expected **Most requested features** - Face authentication or biometric login - Ability to update profile and contact info - Secure messaging and prescription tracking ## Newest reviews (19 of 214) ### 3/5 — Hard to create an account *2026-08-06, version 3.2.3* So difficult to create an account!! ### 2/5 — Login Issues *2026-07-26, version 3.2.3* The government has had an eternity to figure out a simple login method and refuses to adapt. It takes an eternity to try to login to our accounts. Also, why so many disparate apps??? ### 2/5 — Logging in *2026-06-11, version 3.2.2* Login is not user friendly. It takes about 5 or 6 attempts before I can log in. ### 2/5 — No “Appointment” Tab! *2026-05-28, version 3.2.2* Why I can’t find your appointment tab when I like to make an appointment? Isn’t this supposed to be the most important section of your app? I gave you 2 stars only because I feel generous today. ### 1/5 — Password requirements are impossible! *2026-05-20, version 3.2.2* The password requirements are way too complicated and overwhelming. I can never get into this app and it takes hours to go through reset hoops to login ### 1/5 — DS LOG IN IS THE WORST *2026-05-20, version 3.2.2* Get rid of DS log in immediate ### 1/5 — Poor *2026-05-19, version 3.2.2* Logging in is too difficult. I almost threw my phone across the room! ### 1/5 — An HOUR later *2026-05-19, version 3.2.2* Epic Failure not user friendly I could die before this works ### 2/5 — Can’t log on app but can log on computer *2026-05-19, version 3.2.2* After checking and rechecking my credentials, I’m able to log on the computer with credentials but the app won’t let me. It even sends code to verify my email address. I hit the continue button but then tells me my credentials are wrong but they’re not. ### 3/5 — Log on *2026-05-12, version 3.2.2* Takes forever to get on the website and have to change password pretty much every time I get on ### 1/5 — Worst site ever *2026-05-12, version 3.2.2* Way too much security I feel like I need a computer science degree just to log in ### 1/5 — Confusión *2026-05-07, version 3.2.2* There’s too much confusion when logging on. Too many ways to log on. I miss being able to just do Face ID that was so convenient. ### 4/5 — It was a great app until I moved to Tricare-west! *2026-05-06, version 3.2.2* Very frustrating that there isn’t a Triwest app. When I lived in the Tricare east region, I could easily track things on this app, now that I live in the Triwest region, there is no way of tracking, the website is useless and it doesn’t let me log in. Just frustrating! ### 2/5 — App login is broken *2026-05-05, version 3.2.2* TRICARE as a health insurance is nice, but oh my god please fix the app. I went through the whole process of double checking my userid, resetting my password, getting the verification code so many times that it’s in the double digits and after all of that, I eventually just tried logging in on the website and I did it just fine, no problems at all. For other people reading this, please just use the website. This app, as of 5/5/26, isn’t worth using. ### 1/5 — TRICARE APP NEEDS HELP *2026-05-04, version 3.2.2* this thing is way beyond tax payer waste fraud and abuse How are there so many other main medical portals that actually work for patients and this thing along with TRICARE is just a bloody mess Yall need to be audited and piggy back off of another medical companies records and insurance tracking Do better We deserve better ### 2/5 — Horrible UX, get the basics right *2026-04-17, version 3.2.2* I get a referral, but can’t copy the phone number! I log on to see my referral letter, but can’t. I can’t use FaceID and have to use a weak text MFA and a crazy password combo I’m forced to reset every 70 days, none of which align to the current NIST standard. Once in, it forces me to confirm my contact information, despite having logged in 5 times today. Such a horrible UX. ### 1/5 — Terrible app *2026-04-08, version 3.2.2* This app is terrible. The login is difficult and there is no way to review communications from Humana. You are required to login to the old fashioned desktop website to see your messages. There's no way to verify coverage for dependents. Just awful! ### 1/5 — Tricare is an embarrassment to our country *2026-04-02, version 3.2.2* Worst healthcare system in America. An embarrassment to those who serve(d) our country ### 4/5 — Login and access nightmare *2026-04-01* Login needs to be made easier for users, there are hundreds of users in our clinic that are complaining about how hard it is to just login (password expires every so often, some can’t even remember the password as requirements are too complex, face recognition is not available). Login needs to be made easier! Patients are outright refusing to use the app because they just can’t login! This is resulting in extra work needed to be done by our call centers and providers! ## Most critical reviews (10 lowest-rated) ### 1/5 — Login inconsistent; limited functionality *2026-07-18, version 3.2.2* Logging in is a nightmare. Other than searching for doctors (search tools are clunky) and seeing old approvals the app has no functionality. Appointment scheduling and messaging are needed, at a minimum. ### 1/5 — No *2026-07-16, version 3.2.2* App doesn’t work ### 1/5 — Login issues *2026-07-15, version 3.2.2* Continually says username password error, yet I use the some one on the website. Unable to login through the app! Do not use!!!! ### 1/5 — Lack of up to date information *2026-06-17, version 3.2.2* This app is a waste of my time. Even when I am notified of new information available to me by email, the app never had the updated information. I am on the phone with Tricare daily to manage my referrals and authorizations. ### 1/5 — Can’t login. *2026-06-10, version 3.2.2* I’ve changed my password twice and the app will just not allow me to login. It’s broken. Very unprofessional. ### 1/5 — Can’t Login, So….. *2026-06-07, version 3.2.2* Click the DS Login button and I get a white screen that still has the blue head/foot bars with the home button. That’s it. It’s been this way since the last update 4 months ago. ### 1/5 — DS LOGON *2026-05-29, version 3.2.2* Using ds logon is a pain since you need to hunt and find which authentication app was used with ds logon. Other then that BIG glitch it would be a good site. If only DS LOGON could be consistent with how to login. But I have like three different DS LOGON to deal with. ### 1/5 — Very difficult for a senior to navigate *2026-05-24, version 3.2.2* This app was not designed to assist seniors who need it! ### 1/5 — Crazy over complicated! *2026-05-24, version 3.2.2* I swear, as a retired military veteran, I have had secret clearances and they weren’t that difficult to log on to and check as this Tri care east! app?? Nuts, hello this is not a Bank account! Over redundant, unnecessary I give a F- just call them and flood their switch board, because the app log in process is AWFUL! ### 1/5 — Can’t Login!! *2026-05-23, version 3.2.2* I came to the reviews to see if anyone else was having the same issue as me. It looks like I’m not the only one frustrated with the login process with this app. I am able to login using browser on my laptop with username and password, then 2FA with a code sent to my phone. Too easy! I then try to use the same username and password with code sent to my phone within the app and it says I am entering the wrong credentials!! I have deleted and reinstalled the app. Turned phone off then back on. Checked multiple times to verify I’m entering the correct credentials in both places. Still doesn’t work. Developers, please fix this. ## Most praised reviews (10 highest-rated) ### 5/5 — login *2026-05-22, version 3.2.2* log in too complicated ### 5/5 — Oswalt's *2026-01-28, version 3.2.2* Thank you ### 5/5 — Password *2025-09-01, version 3.1.8* While we truly enjoy the App and it’s flexibility, we don’t like the overly complicate password setup. Certainly security is primordial, but it’s carried on to such an extreme. ### 5/5 — Login experience *2025-08-26, version 3.1.8* Works great for looking at EOBs, referrals, and claims. ### 5/5 — Awesome *2025-05-12, version 3.1.5* Good system ### 5/5 — Now able to see claims after update TY…however *2025-03-05* At least have the app email someone with suggestions or technical support. Email is blank and that tells us you are not wanting to know the bugs in this new app. **Developer response:** Hi, I apologize that you are having claims issues with our app. Please email us with more info at hmmobiledevelopers@humanamilitary.com for further assistance. Thanks- ### 5/5 — No Issues So Far *2024-03-09* I’ve read a lot of negative comments from a year ago (2023), but I’ve had no issues with the app since I installed it in January 2024. I can see claims and coverage information and I’m satisfied with the app. I rarely search for care providers since I’m already established with mine, so I can’t rate that part of the at. **Developer response:** Hi! Thanks for the review! If you ever have any suggestions or feedback for us on what you'd like to see in the future, please feel free to message us at HMMobileDevelopers@humana.com ### 5/5 — Does what the description states *2024-01-25* I have had zero issues with this app so far. Does exactly as the description states. I pretty much only use this to check claim statuses and have had no issues with that. **Developer response:** Hi! Thanks for the review! If you ever have any suggestions or feedback for us on what you'd like to see in the future, please feel free to message us at HMMobileDevelopers@humana.com ### 5/5 — Great App To Compliment Website *2022-06-02* This is a great application. It works well, the user interface is intuitive, easy to navigate and matches what you’re used to seeing on the website. Works seamlessly with the DS Login system (which seems like a miracle based on every other DOD sponsored app.) App devs, if you’re reading these reviews, thanks for a job well done. I’ve tried a lot of DOD sponsored apps and 95% fail to meet the mark due to lack of integration with existing systems. Bravo! **Developer response:** Thank you! The team appreciates your feedback! ### 5/5 — Why so low reviews?? *2022-05-26, version 2.3.8* I don’t understand why this app has such low reviews. It’s helpful, and easy to use, and from what I know, has no bugs or anything... **Developer response:** Thank you! The team appreciates your feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*