# Trifo Home — user reviews > 36 indexed App Store user reviews of Trifo Home by Trifo Inc., rated 2.00/5 from 90 ratings. - Source: https://appshunter.io/ios/app/trifo-home/id1436944356/reviews - App overview in markdown: https://appshunter.io/ios/app/trifo-home/id1436944356.md - Rating breakdown: 5★ 17 · 4★ 3 · 3★ 3 · 2★ 8 · 1★ 59 ## Newest reviews (12 of 36) ### 2/5 — Serious voiceover issue *2023-09-14* Hello, I am totally blind, and I use a utility on my iPhone called voiceover, it is a screen, reader, overlay that makes the phone accessible, this app used to work very good with it, with the exception of some buttons that were unlabeled, now, it’s wanting to use this direct touch thing which my phone does not support, and that is really interfering with the voice over screen reader, I cannot get access to this app at all when this is going on, the only exception is when I touch a part of the screen and takes it out of that mode, but I can’t really do anything else with this app when it is in this mode, which covers most of the screen, I would appreciate if the developers would start finding a way to test this app out with voiceover every time they update it, because this is the second time this has happened, and this time it’s worse than it was the time before. ### 2/5 — The app is trash *2023-03-24* The vacuum has worked just fine up until this past week. The app isn’t connecting properly and won’t send any commands to the vacuum. I’ve uninstalled and reinstalled the app multiple times in different attempts to fix this. After a reinstall I can tell the vacuum to go clean but part way through the map disappears and I can’t send any commands. I can’t even tell it to stop and go back to the station. Once the vacuum announces that it’s done cleaning it proceeds to bump around my house completely lost while trying to find its way back to the charging station. ### 2/5 — Bad updates *2022-07-27, version 2.4.4* Robot used to work fine but after updates the video mode won’t work. The video was the whole reason we got this model as mobile home surveillance. ### 1/5 — Stupid update *2022-07-26, version 2.4.4* It was great until the update now every single time it makes a turn it makes the sound it would make at full blast we used to be able to run it at night with the baby sleeping so we could have a nice clean floor in the morning but now it’s so loud it even freaks out our dogs it’s just stupid at this point. ### 1/5 — Not able to connect wifi because my wifi name have 5G in it *2022-07-20, version 2.4.4* This app not let me connect to my wifi because my wifi name 5G in it although it have both 5G and 2.4Ghz connection. ### 2/5 — Problem with your vacuum? Good luck. *2021-08-31, version 2.3.9* I loved my new “Lucy” robot vacuum—at first. Pairing was easy, set up went smooth, everything was sunshine and rainbows, and even my dogs were cool with it. Then I realized that the map Lucy created has all these symbols on it; a sock, a hieroglyph of a plug-in outlet, and other random things—but nothing ANYWHERE to explain what those symbols actually mean; not in the documentation, not on the rudimentary website they run, not in the app, not on a sticker on the device. Then, after less than a month of use, my Lucy suddenly couldn’t draw a map anymore. It’s like she’d suffered a traumatic brain injury even though she had never done anything but roam around the house a few times. The new maps looked like a 3-year old drew them—with her eyes closed. So much for designating “No-go zones” or any kind of zone-specific cleaning. This was a significant issue. And “Seven”, their technical support agent, offered this sage advice; “This map is actually abnormal and uncommon. We suggest you delete the previous map to avoid this situation again.” Gee, thanks. SO helpful. Of course I had already deleted the previous map and it accomplished nothing. Updating the app didn’t fix the issue, and my question to “Seven” about where to send Lucy for repair was completely ignored. Fortunately Amazon actually has REAL support, and my request for an out-of-window return was granted. So, I’ve learned my lesson. Don’t buy expensive equipment like this from a Chinese manufacturer whose website is little more than an advertisement, providing no customer service forum, and no useful help beyond basic troubleshooting tips. Stay away from this company and their products—at least until they get their act together. ### 1/5 — Unable to choose the device on the app *2021-07-29, version 2.3.8* I can’t even begin to try to connect the vacuum to my phone or WiFi because it won’t even let me choose which device I have. I’ll get it a few days of trying before I return this thing. ### 1/5 — Unable to register *2021-06-14, version 2.3.6* Tried to register on my iPhone 12. Entered phone number & tapped on send pin. Received error message stating: “Verification code send failure”. Same message using email. Please fix glitch. ### 1/5 — No longer able to log in after update. *2021-04-08, version 2.3.4* App worked fine until it update. All I get now is internet connection failure. Had to switch region for it to work. US region doesn’t work. ### 1/5 — Trifo app *2021-04-08, version 2.3.4* The app keeps crashing and won’t allow me to log in. This is frustrating!! ### 1/5 — App is way too much trouble *2021-03-21, version 2.3.2* I just bought this and can’t get the app open, so it is going back and I’m buying one with a remote ### 2/5 — Not Impressed *2020-12-13, version 2.3.0* The vacuum works fine, but the app is not designed well. First, it doesn’t save the house map for future planning. The, when they pushed the firmware update to the vacuum, the app keeps saying to update it before using the vacuum. Well, there is no update on the app! The only way that is left for me to use it is through Alexa. How could you update the firmware without updating the app? ## Most critical reviews (10 lowest-rated) ### 1/5 — It worth the money *2024-06-02* I bought this about a year ago an now the app won’t work, but the vacuum still runs on the time schedule I programmed it to, but can’t sign in the app it’s saying my information is not registered, but it was when I programmed the vacuum when I first installed it . Please fix this!!!! I can’t sign in to stop the vacuum from running!!!! ### 1/5 — App is awful *2024-05-30* I literally can’t use my vac because I can’t connect to the app. Purchased Ollie about a year ago. App was always wonky but I could still access it and use the vac. As of about 3 weeks ago, I can no longer access the app and therefore can’t run the vac. Good luck finding a service contact, it’s only accessible through the app… which I can’t access. I now have a worthless disc just sitting at its charging station. ### 1/5 — the application is not good *2024-05-26* The app is very bad, it was working well for me and the model disappeared and now I can't activate it from there I try to restart and try to install again and it always says error, they should improve ### 1/5 — Voiceover accessibility completely broken and latest version *2023-12-03* The use of direct touch that has been implemented in the latest version of the app completely breaks the apps accessibility and use ability for voiceover users. voiceover users are no longer able to access any of the controls in the app. ### 1/5 — App is Full of bugs! *2023-03-27* This app is full of bugs! Now even the map isn't showing since few week ago! ### 1/5 — Not good *2023-03-25* I have had the Lucy for over a year and have had nothing but problems. The vac works but the app does not. The only thing I can do is turn the unit on with the app but nothing else. The camera does not work, it will not show a map, and it will not show how much power it has or doesn’t have, just 0% everywhere. I tried contacting support but never get a response. I guess it’s just a bad product. ### 1/5 — Unadulterated crap *2023-03-24* I see why this vac was given to me it’s completely trash and don’t have get into specifics I could just copy & paste all the other reviews on here ### 1/5 — Bad useless app *2023-03-23* The vacuum works fine but this app is useless, so many bugs and doesn’t work most of the time. It doesn’t load the map, the new update doesn’t show my previously defined areas. my map always disappears and shows some random map. Video doesn’t load at all. Please fix this app :/ ### 1/5 — Faulty software update *2023-01-24, version 2.5.3* Was working perfectly fine when i first bought it and was pretty easy to set up. Suddenly there was a software update and the app and vaccum are no longer in sync. The vaccum will go offline suddenly and won’t be accessible on the app. Have tried to factory reset and start over but then the set up takes longer because the vaccum cannot connect to the Wi-Fi when the Wi-Fi is working perfectly fine. Maybe if they fix this issue the rating will be higher but for now it’s not meeting expectations. ### 1/5 — Horrible *2022-08-22, version 2.4.5* I’ve been trying to connect this unit to my WiFi for over an hour. I’m very tech savvy with high speed internet. Complete waste of an app ## Most praised reviews (10 highest-rated) ### 5/5 — This product is straightforward to use *2021-11-15, version 2.4.0* I can watch the vacuum cleaner clean step by step while drawing the floor plan of our home bit by bit. I have always wanted to get a floor plan of our home, which can also accurately calculate the area of the house. My favorite feature is regular cleaning, which allows my vacuum cleaner to be cleaned at home during my working hours. ### 5/5 — Great App *2021-11-15, version 2.4.0* Love the easy WiFi set up and frequent software updates. ### 5/5 — Customized cleaning *2021-11-14, version 2.4.0* I like how the app lets me customize the cleaning of my house. After a cleaning, it saves a map and color codes the different rooms. This made it easier to figure out which rooms it has cleaned. I also use the real time video feature to check-in on my apartment when I’m away. ### 5/5 — Great app and Lucy is amazing *2021-11-11, version 2.4.0* I love the motion detection option on the app. It really helps me to stay safe when I am away. And the schedule cleaning is also great too! Who doesn’t love coming home to a clean floor, especially if you have long hair! ### 5/5 — Love the real-time map *2021-11-11, version 2.4.0* The real-time map is surprisingly precise! I have another robot vacuum but it doesn’t have the real-time map feature. I like how I can see where the robot has cleaned on the map. I also love the real-time video streaming. I use it to find toys hidden under the couch lol ### 5/5 — Best vacuum ever *2020-05-03, version 2.0.9* I’m surprised. Trifo makes really good products. The pairing is way easier than neato. The camera and manual control option are the best. Totally worth every penny. ### 5/5 — Will iPhone hot spot work? *2020-04-04, version 2.0.7* Don’t have WiFi will iphone hot spot work with the app? So far love it . ### 4/5 — Updated review rgd: “QR Code “Robot CAM” to scan?” *2020-12-15, version 2.3.0* Below is my original review. I also posted to the facebook page i was having trouble, BUT within an hour or 2, they messaged me right away and helped me with the issue! I was confused as to where to click in the set-up but they helped me understand where i became confused, AND THEN THE PAIRING WAS EASY. They were friendly and helpful. Im now giving it 4 vs 1 star. I’d give it 4.5 if it didn’t get hung up on 0ne of our end tables, because i have a Proscenic M7 which doesn't get hung up there and it it is also a LOT better app where it is pretty intuitive to use and it also maps very well, but i had a lot more trouble mapping with this one and getting it to save without starting over if I picked it up or something. I like the camera aspect but find it extremely difficult to operate via remote. I wish i could get all the rooms mapped over time like the Proscenic M7 does and then i could either drop a pin to a specific spot on one of the maps and it would go find it with precision. Or if assigned that room it could go there to clean but not with this unit so far. The app with the Max really needs improvement so maybe this update that JUST came out will do it. Here is my original review: So far For the life of me, i cant get past setting this up to wi-fi because it wants me to have the robot scan some stupid QR Code! What QR code? The one in the book only brings up THIS APP! I cant get past this point even though it accepted my wifi login. Why would we need to hold up some silly QR code image that supposedly is on our iphone (i am using my ipad as my phone) up to the camera? Why do they not make any Youtube videos to show us what they are talking about and how exactly they wish us to hold this stupid code up to the robot!!? Im frustrated! Im even an engineer and cant figure out what they want us to do....and yes im following the instructions on the app!v ### 3/5 — App problems *2024-05-29* I live my vacuum, but the app keeps crashing. It’s very frustrating because I have it set to vacuum certain days of the week. One day I noticed my vacuum was deleted. Very frustrating. Another day I noticed I was logged out. Not sure as to why, but I cannot log back in because it says internet failure. My internet is fine as everything in my house that runs on internet is fine. So what am I suppose to do? ### 3/5 — Verdict is still out but... *2019-12-25, version 2.0.4* Just learned from a YouTube video on How to pair this thing - after having trouble. Must hold start bottom for 5 seconds to get to pair. Device instructions did not state that. We’ll see ... just got it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*