# Trimble Remote Expert AR Tool — Virtual Connect & Collaborate

> AR app for remote expert assistance and field technician collaboration. (iPhone/iPad app by Trimble Inc..)

- Source: https://appshunter.io/ios/app/trimble-remote-expert-ar-tool/id1439306858 (this page in markdown: same URL + `.md`)
- Developer: [Trimble Inc.](https://appshunter.io/developer/322561665)
- Category: Productivity, Business
- Price: Free
- Rating: 5.00/5 from 3 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 85 MB
- Languages: American English
- Released: 2018-11-29
- Data updated: 2026-09-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/trimble-remote-expert-ar-tool/id1439306858/reviews.md

## What is Trimble Remote Expert AR Tool?

Improve productivity and collaboration with simple AR technology to provide real-time support using video, audio, and spatial annotations with Trimble Remote Expert. Easily virtually connect workers and technicians in the field with 'remote experts' to increase first-time fix rates. Using augmented reality technology, experts can provide visual guidance through markups and text instructions that are blended with the real world equipment being serviced in the field, no matter their location.

With Trimble Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality collaboration and assistance tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience.

Features
Free mobile app during the trial period
Connect* via video and audio
Collaborate by creating spatial and text markup
Capture media (video and screenshots)
Save media to the device’s internal storage

*Network provider restriction may prevent the app from functioning.

## Key features

- Augmented reality guidance
- Real-time video and audio support
- Spatial and text annotations
- Media capture (video, screenshots)
- Save media to device

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/trimble-remote-expert-ar-tool/id1439306858/reviews.md

### 2/5 — Cool idea but does not work

*2020-04-28*

This app would be a great tool to have if it worked. It is extremely buggy and randomly closes during a call. Also, the calibration needs work.

**Developer response:** We're sorry to hear you're experiencing issues with our app. We've run some tests and are not currently seeing any system crashes or errors for users, so we'd like to work with you directly to help solve what could be device-specific issues. Please contact us directly at pulse-remote-expert-ug@trimble.com so we can resolve for you. Thanks!

## Frequently asked questions about Trimble Remote Expert AR Tool

### What is Trimble Remote Expert AR Tool?

Trimble Remote Expert AR Tool is an augmented reality application designed to connect field technicians with remote experts for real-time support. It allows for visual guidance through spatial annotations and text instructions, aiming to improve first-time fix rates and overall productivity.

### How does Trimble Remote Expert AR Tool use augmented reality?

Augmented reality is used to blend visual guidance, such as markups and text instructions, with the real-world equipment being serviced in the field. This allows remote experts to provide precise visual assistance to technicians, no matter their location.

### What are the main features of Trimble Remote Expert AR Tool?

Key features include connecting via video and audio, collaborating through spatial and text markups, capturing media like video and screenshots, and saving this media directly to the device's internal storage.

### Is Trimble Remote Expert AR Tool free to use?

Yes, the app is free to use during the trial period. The provided data indicates the price is 'Free'.

### What devices is Trimble Remote Expert AR Tool compatible with?

Trimble Remote Expert AR Tool is supported on iPhone, iPad, and iPod devices. It is rated for ages 4 and up.

### How often is Trimble Remote Expert AR Tool updated?

The latest version available is 2.0, which was last updated on March 30, 2020. This suggests an update frequency of approximately once every 1.5 years based on the release date.

### Does Trimble Remote Expert AR Tool have ads?

No, the application does not contain advertisements. The 'hasAds' flag is set to false, indicating an ad-free experience.

### What is the user sentiment for Trimble Remote Expert AR Tool?

User sentiment appears to be highly positive, with an average rating of 5.0 stars based on 3 reviews. This indicates users are very satisfied with the app's performance and utility.

## Version history (last 5 releases)

### 2.0 — 2020-03-30

With this release, Trimble Remote Expert is now a free mobile app with unlimited session use during a trial period.  We have temporarily removed the daily session limit to support our customers and dealers during the current health and economic crisis.

### 1.0.5 — 2019-05-10

Changes to subtitle text

### 1.0.4 — 2019-04-01

- General bug fixes

### 1.0.3 — 2019-03-21

Added support for TURN server
Added support for call kit integration
Added support for call notifications
General bug fixes

### 1.0.2 — 2018-12-14

A few bug fixes and updates to application description

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All apps by Trimble Inc.: https://appshunter.io/developer/322561665

## Related topics

[ar tool](https://appshunter.io/ios/topics/ar-tool)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*