# Trinity Metro Bikes — user reviews > 37 indexed App Store user reviews of Trinity Metro Bikes by Lyft, Inc., rated 2.20/5 from 73 ratings. - Source: https://appshunter.io/ios/app/trinity-metro-bikes/id6720763641/reviews - App overview in markdown: https://appshunter.io/ios/app/trinity-metro-bikes/id6720763641.md - Rating breakdown: 5★ 18 · 4★ 4 · 3★ 0 · 2★ 0 · 1★ 51 ## What do users think of Trinity Metro Bikes? Overall sentiment: negative **Pros** - 👍 App worked well - 👍 Put me in the right spot - 👍 Great rides great price - 👍 Awesome experience - 👍 App was quick to setup **Cons** - 🐛 Payment issues - 🐛 Login problems - 🐛 Password reset not received - 🐛 Bikes unavailable for rent - 🐛 Card locked/charged multiple times - 🐛 Unexpected charges - 🐛 Seat adjuster difficult - 🐛 App crashes - 🐛 Expensive pricing - 🐛 Unusable app - 🐛 App logs out frequently - 🐛 Difficult to use - 🐛 Only accepts credit cards - 🐛 App not functioning after first ride - 🐛 Rude customer service - 🐛 Doesn't approve cards - 🐛 Invalid payment - 🐛 High deposits - 🐛 Not transparent about pricing **Commonly reported bugs** - App won't let me add card - App crashes when using camera - Returned bikes not registered in app - App freezes - App won't let me log back in - App won't accept credit/debit cards - App doesn't accept Wells Fargo debit card **Most requested features** - Make seat adjuster easier to move - Update to accept debit cards ## Newest reviews (14 of 37) ### 1/5 — Rude service & double deposit *2025-06-23* I’m extremely disappointed with the service I received. It’s been two weeks since I was charged a $50 deposit twice for one bike, when I called to get help, the woman on the phone was impatient, rude, and kept cutting me off. She showed zero interest in resolving the issue and acted like I was an inconvenience. I’ve followed up multiple times, and the double charge is still not fixed. Completely unprofessional and frustrating. I will not be using their services again and don’t recommend anyone else does either. ### 1/5 — Horrible *2025-06-04, version 2025.15.3* Didn’t work , coudlnt scan card for anything. ### 1/5 — One of the worst apps I’ve used *2025-05-29* I am trying to rent two bikes using the app and can’t make it work. I keep getting errors and the app freezing. It’s infuriating. And the “help” is of zero help. This has ruined my son’s day as we had planned to ride in the park today. Do better. ### 1/5 — Nonfunctional app *2025-05-25, version 2025.15.3* This app borders on impossible to use. As soon as you get to any screen involving the camera, such as taking a picture of your credit card or scanning the QR code on the bike, the app crashes. Not only does it not function, you cannot go back. So if you were in the process of signing up, you have to entirely quit the app, start totally from scratch, manually type in all credit card info, and then pray for the best and go back and forth six times when trying to scan a bike. It’s not transparent about pricing either. Instead of $10 a day, now it’s $25 for 3 hours and 20 min. How’s that for inflation! The $2 for 30 minute pass is decent, but goes up by $5 every 30 minutes. Incredibly expensive for simply renting a bike imo. ### 1/5 — 🙅‍♀️ *2025-05-07, version 15.82.3* you duck ### 1/5 — ONLY ACCEPTS CREDIT CARD *2025-04-27, version 15.82.3* Trash ### 1/5 — Only works the first ride and then doesn’t let you get a new pass *2025-04-26* Needs a better interface it will only work the first time & the app doesn’t function after this ### 1/5 — Very Bad *2025-04-20* They need to develop a better app. Friend got it working then it was busted while I was trying to make it work but they never accepted my card. They need to improve this app. That was the worst experience ever. ### 1/5 — Horrible *2025-04-19, version 15.82.3* So annoying to use doesn’t ever work ### 1/5 — Credit card wouldn’t register *2025-04-19* I tried to set up an account but couldn’t. I tried registering with my Visa credit card and it failed. Called customer service and they said they only accept major credit cards. Visa is major. I asked what they accept and they couldn’t tell me. That’s insane. ### 1/5 — Do not use!! *2025-04-04* Do not use this app. I would give a zero star if I could. The customer service team is extremely unhelpful and very rude. The app is not that easy to navigate, especially when you are trying to set up an annual pass with the EBT option. They will tell you anything just so that you can purchase it, it’s ridiculous. Use any other app you can to rent bikes. Plus, they won’t even allow you to use a debit card it’s credit card only, very lame.👎🏾 ### 1/5 — needs update *2025-03-24* Currently accepts credit cards only. Please update to also accept debit cards. ### 1/5 — wont let me add card *2025-03-19, version 15.82.3* ts wont let me add my card really came out here spent 30 min tryna add my card 0/10 dont wast yo time ### 1/5 — Couldn’t even pay *2025-03-17* I spent probably 30 minutes today trying to pay to use the bike said my payment was invalid or there was a error each time i tried ## Most critical reviews (10 lowest-rated) ### 1/5 — Just plain doesn’t work *2026-07-01* I downloaded this app, created an account, and tried to enter my payment information, and it wouldn’t let me do so. When I tried to log in again, no dice. I had a password reset email sent to my account, and it never arrived. Not in the inbox or the spam. No wonder all the bikes are still in the racks while FIFA is happening. ### 1/5 — Why did you change vendors *2026-04-19* A couple of years ago, we had a lot of fun renting bikes in FW and riding all over. Now I download the new app and 4/4 bikes we checked came back “unavailable for rent” with no other explanation. Never mind. We’ll burn fossil fuel to congest the streets downtown, if that’s your wish. Oh wait, this is run by Lyft. It all makes sense. A bike share app that works is simply bad for the principal business. I get it, but I resent being misled by Trinity transportation ### 1/5 — Stay away from these bikes *2026-02-16* My card is now locked after it took out $50 4 times and then gave it back then took it again. After I bought the $2 package and safely returned the bike. ### 1/5 — Disgusting *2025-11-18* Spends $50 when you rent a bike without mentioning so, then spends money hours after finishing your ride. A shame a company of this size can pull moves like this. ### 1/5 — Stupid *2025-10-07, version 2025.33.3* This app charged me $50 for riding the bike one time for five minutes. Then proceeds to kick me out of the app and not let me log back in after it already charged me 120 for the annual pass.Fitfo ### 1/5 — Bad *2025-09-25, version 2025.33.3* Yup. The other reviews are accurate. Unusable app ### 1/5 — Most painful headache bike rental *2025-09-13* Not worth it unless you want to lose a couple hours off of your day. App is barely functional and returned bikes are not registered in app. ### 1/5 — The Bain of my existence *2025-09-13, version 2025.15.3* Logs you out every week with no way to recover your account ### 1/5 — Disheartened Customer *2025-07-21* Imagine being amped up to coast along the stunningly beautiful and peaceful Trinity River for two weeks on three separate occasions, following guided directions, to no avail! What has been proclaimed as an easy and seamless process has been everything but! Trinity Metro I was rooting for you, but I am severely disappointed in this service. Your customer service has been somewhat appropriate because when contacted they did reset my password when I assumed that was the problem. However, I have pulled up to 3 different bike stations and have left with my heart as connected to my convenient-morning-biking-desire as the bike has to its docking station. It should not be this difficult to journey on one of your bikes! Please fix this! ### 1/5 — Bike deposit *2025-07-13* Do not rent if you want to spend 50$ Deposits that are none refundable and it’s per bike you rent. And it’s an additional 25 if you get “flex” on top of that 50$ better get “pay as you go” if you must rent. ## Most praised reviews (6 highest-rated) ### 5/5 — Excellent *2026-07-25* Makes my everyday lifestyle easy to Meet my goals! ### 5/5 — All good *2026-05-10* No issues using the bikes for two days. App worked well and put me in the right spot. ### 5/5 — Great rides great price *2025-10-05* Had a great time for cheap with my girls!! ### 5/5 — Dr Peter *2025-06-02, version 2025.15.3* Awesome experience ### 5/5 — Fort Worth center tweaking hour tested *2025-03-27* App was quick to setup for a first time user. I only had 6% battery after getting off the train at 10:45pm. I was able to download the app, create an account, loan my phone to a local tweaker so he could make a phone call, finish putting in my credit card information and check out the bike all before my phone died. I need to read over the pricing again but my 15m ride only cost $2. ### 4/5 — Bike Fan *2025-10-30* I’m loving the bikes, the only thing I don’t like is, the seat adjuster. It’s VERY hard to adjust up our down. I hurt my hand and broke a nail, the first time. And no, I’m not talking about a fake nail. I would like it if y’all made the seat adjuster more easy to move. Please & thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*