# Trinity Metro On-Demand — user reviews > 47 indexed App Store user reviews of Trinity Metro On by Via Transportation, Inc., rated 4.80/5 from 1,158 ratings. - Source: https://appshunter.io/ios/app/trinity-metro-on-demand/id1469882901/reviews - App overview in markdown: https://appshunter.io/ios/app/trinity-metro-on-demand/id1469882901.md - Rating breakdown: 5★ 1,084 · 4★ 32 · 3★ 10 · 2★ 4 · 1★ 28 ## What do users think of Trinity Metro On? Overall sentiment: mixed **Pros** - 👍 Affordable service - 🚗 Convenient transportation - 👌 Friendly and professional drivers - 🕰️ Timely pickups and drop-offs **Cons** - ⏱️ Unreliable pickup times - 🗺️ GPS issues and inaccurate location tracking - 🚫 Limited service area coverage - 🤖 Unresponsive customer support **Commonly reported bugs** - App crashes and glitches - Issues with purchasing passes and subscriptions **Most requested features** - Expand service area coverage - Improve GPS and location tracking accuracy - Provide better customer support channels - Allow for door-to-door pickups ## Newest reviews (13 of 47) ### 2/5 — App is fine, service is not. *2025-12-30* I’ve been using ZipZone services for 2 years now because I’m broke and can’t afford to fix my car. The rides are only $2 so it’s affordable if they support your area. The app is nice and shows you where your driver is in real-time. It’s good it shows you because a solid 50% of the time, the driver is just sitting there for 15-20+ minutes. I get the cost is cheap but having drivers who simply refuse to work is unacceptable. I had one driver take an hour to finally move to get me. He sat in one spot for that whole hour. Support was not helpful either. They can call the drivers but refused to for this specific case. Horrible service. Only use if you have no other options. ### 3/5 — The GPS system is wack *2025-12-02, version 4.23.2* I waited outside for 5 minutes when it stated the ride is 1 minutes away.. sometimes the vehicle wouldn’t be moving but it’s fine sometimes it’s not the app’s fault. Other than that it’s okay. You just gotta hope, if you’re in a rush, that the on demand is near your area or even present at all. ### 4/5 — Excellent service *2025-10-10, version 4.23.2* The only bad thing i have about this service is that they don’t operate near downtown fort worth, so i can barely use the app. I would have to uber where i need to go because they dont operate everywhere in the Trinity, but when i do it is very cost efficient and useful way of transportation. ### 2/5 — Nice app *2025-07-23, version 4.22.2* The service is great, especially for the price. The only take back is you can’t get picked up at your door which means you have to walk to a location. This is hard if you disabled and haven’t been approved for your disability. ### 2/5 — App is terrible *2025-04-17, version 4.19.1* The app is terrible as a rider, you can not get customer service help in a timely manner,, it can be days or weeks until they respond. I don’t like that they have an option for riders to pay cash for a ride in the van . Rideshares, should be paid through app, it is not safe for passengers or drivers when cash is in a rideshare vehicle ### 4/5 — Nice ride *2025-03-18, version 4.19* Very helpful the driver is very knowledgeable and helpful , felt like i was riding with my family member today march 18 driver keyari was very nice and helpful, appreciate trinity metro on demand ### 3/5 — Always unavailable… *2025-03-06, version 4.19* Today I was trying to get a ride to my home, put in the information… bam… “too many seats filled, try again in a couple minutes” tried again 12 minutes later same message… fix your app. ### 3/5 — Confusion *2025-03-04, version 4.19* GPS needs looked into, there’s a bunch of wasted time on each trip. There needs to be a limit of how many additional pickups you could do. I was first picked up, then we had a second pick up, dropped him off, then a third pick up, and it took me 45 minutes to get home. ### 5/5 — My experience *2024-10-19, version 4.17.4* Real convenient!!!!!! Just wish it could go downtown could cost a little more 5-7 bucks but love it!!!! ### 3/5 — Review *2024-10-02, version 4.17.4* Drivers are great! Wait times are getting rediculous!! ### 5/5 — Appreciate *2024-08-29, version 4.17.4* Very good ride and good man be safe ride ### 5/5 — Please keep this service in Crowley Yes……………………. *2024-08-23, version 4.17.4* Love this ### 2/5 — App needs work *2024-08-02, version 4.17.4* Most drivers are great!!! The app though…. It has not been working correctly. Many glitches. ## Most critical reviews (10 lowest-rated) ### 1/5 — Non functional *2026-05-09, version 4.27.1* App doesn’t work won’t let me log in suddenly. ### 1/5 — Don’t *2026-03-30, version 4.26.10* I’d make it zero stars if I could. There’s no point in this app existing. ### 1/5 — You might as well take a bus. *2026-03-12, version 4.26.10* The wait times for zip zone have skyrocketed since my last review. The past 2 weeks have been 30-50 minute wait times to get picked up. So that’s not counting the commute and if there are other drivers. It’s taking over an hour to get to work and get home. I’ve contacted support and they can’t tell me anything. I can’t afford to fix my car so this is my only affordable option. If I could afford ubers twice a day I would just do that. I’ve been late to work so many times due to zip zone it’s just getting ridiculous. I can order an hour before I have to be to work and STILL be late. They need to fix these wait times asap. Because this isn’t “on demand” anymore. It’s just a bus with fewer seats. ### 1/5 — Useless *2025-12-22, version 4.23.2* Don’t make the same mistake I did and “buy” a pass through this site. No idea where it went or how to use it. But I eventually figured out the proper app to buy transit tickets is the GoApp. ### 1/5 — Pass *2025-04-30, version 4.20.2* The app it’s not letting me pay for a pass ### 1/5 — Metro on demand only- not a bus pass *2025-04-29, version 4.20.2* If you are visiting the Fort Worth Metro area, make sure you get the GoPass app and not this app if you were planning to use this for public transit. This app is only for Metro on demand and the prices and descriptions of the products are identical to the GoPass app, but you cannot use this app to pay for bus fare or train fare. The day pass and week pass also auto renew, and you have to uncheck the box if you don’t want to continue to be charged. The app is also not show tickets or way to purchase anything even after you pay for the subscription and there is no way to refund or undo a transaction in the app. Also did not receive a receipt via email and the terms and conditions on the website return a 404 error. ### 1/5 — Terrible service *2025-01-14, version 4.17.4* It’s cheap so I don't want to complain but the service is terrible. Pickup is never on time, you better expect 15 minutes late to everything. Sometimes drivers lie about picking you up and no one cares about your feedback. ### 1/5 — My driver never picked me up! *2023-09-16, version 4.6* I got stranded by my driver, but they still managed to charge me for the ride! What good is a ride-share service that’s not dependable? ### 1/5 — Drivers *2023-04-06, version 4.6* Your one driver Aline B has a very bad attitude and she’s very rude and doesn’t do her job properly..! ### 1/5 — Don’t be fooled *2021-09-30, version 3.31* This is not how you buy TexRail tickets. That’s GoPass. Why Trinity Metro has two…no idea. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service! *2025-12-05, version 4.23.2* Today was my first day utilizing Trinity metro. Both drivers I had today were great! They were on time and very friendly. I am so grateful to have this service available to me. Keep up the good work! ### 5/5 — Easy Ride *2025-09-04, version 4.22.2* Malik was very prompt and professional. I was able to get to my destination with no issues. ### 5/5 — wonderful *2025-08-26, version 4.22.2* Even when I’m unable to reach a destination on my own, I can always rely on Trinity Metro On-Demand. It’s a fantastic app and an excellent transportation service. I recommend it to everyone, and I truly consider them like family. ### 5/5 — 😀 *2025-08-07, version 4.22.2* Wonderful service, on time, polite, and personable. Thank you 😊 ### 5/5 — Wonderful. *2025-08-04, version 4.22.2* Went out of her way to accommodate us, hands down the best driver we’ve ever had. ### 5/5 — Problematic passenger *2025-05-20, version 4.20.3* Great customer skills!!, im not the most pleasant passenger and they have the most polite and patient service . My bad yall . Thank u for your service ### 5/5 — Rider *2025-04-29, version 4.20.2* Fantastic driver and ride. Will use this service over and over again. ### 5/5 — Hoskins Precious Cargo *2025-03-05, version 4.19* My drivers and all the T staff have been experts and super professional! Somehow I was transferred to a couple of ladies 1 named Pearlepha and another named Margaret. Those ladies transferred me to the right Dept Fast and assisted me so well! I could hear them smiling! #SuperCustomerServiceReps Give them their flowers now! ### 5/5 — Very Convenient Service *2024-12-05, version 4.17.4* Great service, safe drivers, good vehicles ### 5/5 — Love this service!!! It’s very needed and helpful!!!! God bless!! *2024-11-12, version 4.17.4* Love t --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*