# Trip.com: Book Flights, Hotels — user reviews > 3,051 indexed App Store user reviews of Trip.com by Trip.com Travel Singapore Pte. Ltd., rated 4.60/5 from 37,362 ratings. - Source: https://appshunter.io/ios/app/tripcom-book-flights-hotels/id681752345/reviews - App overview in markdown: https://appshunter.io/ios/app/tripcom-book-flights-hotels/id681752345.md - Rating breakdown: 5★ 31,243 · 4★ 2,671 · 3★ 809 · 2★ 361 · 1★ 2,278 ## What do users think of Trip.com? Overall sentiment: neutral **Pros** - 🚀 Convenient booking - 💰 Affordable prices - 📱 Reliable app - 🤝 Great customer service - 🌍 Useful for international travel **Cons** - 🐛 Booking issues and errors - 🤖 Poor customer support - 💰 Misleading pricing and fees - 🕰️ Slow refund/cancellation process - 🤔 Confusing policies and communication **Commonly reported bugs** - Flights/hotels disappearing from search results - Incorrect or missing booking information - Compatibility issues with certain devices/platforms **Most requested features** - Ability to share itinerary with others - Improved seat selection and baggage options - Better integration with airline/hotel loyalty programs ## Newest reviews (17 of 3,051) ### 2/5 — Irritating *2026-09-08, version 8.57.0* Too many very annoying notifications ### 2/5 — Customer service *2026-09-07, version 8.56.2* Customer service is very bad. You will frustrated if any issue happens. I have refer my friend this app and I didn’t get any promotion benefits when I contacted them about this they told me to wait for 24 hours. But it’s been more than week and I haven’t got any solution for that. Secondly they never give proper solutions for your problems they escape the situation by telling that they are third party app and they don’t have any excess to it instead of helping. ### 3/5 — Lack of user friendly design *2026-09-07, version 8.57.0* Disappointing experience with Trip.com’s train booking service. After my train was cancelled, the information provided by Trip.com was unclear and misleading. The email suggested that I could either use an alternative train or cancel and rebook, but the app did not clearly show which alternative services I was actually allowed to take. The only relevant information was hidden in small text, and opening it simply led to a generic Advance ticket policy rather than specific alternative train options. Because of this unclear guidance, I had to buy another ticket and incurred an additional cost. I contacted Trip.com to explain the issue, but my complaint has still not been properly resolved. For disrupted journeys, passengers need clear, practical instructions—not vague policy links. ### 1/5 — TERRIBLE WEB SITE *2026-09-05* This site is very difficult to use. Unable to be directed to booked airline, easyjet website to check in. Many concerns that this site is not legitimate because of all the issues which I do not have with other websites and airlines. Would avoid!!!!!! **Developer response:** Dear customer, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support ### 2/5 — Railcard *2026-09-03, version 8.56.2* Difficult to locate rail card ### 1/5 — Servicio inaceptable *2026-09-02, version 8.56.2* Mal servicio ### 1/5 — DO NOT USE! *2026-09-02* Worst app out there for booking a package, avoid if you have to book a hotel and flight ! Took over an hour to sort out after realizing o didn’t have a hotel because it was a “failure to purchase” but they booked the flights ! **Developer response:** Dear customer, thank you for your feedback. We apologize for any inconvenience caused and understand the seriousness of the issue. To help us assist you further, please visit the link below to find our support team's contact details in your preferred language/country and provide your detailed concern. https://www.trip.com/pages/support ### 1/5 — Fraudulent *2026-09-02, version 8.56.2* This is not a company, it’s a Chinese gangster ### 1/5 — Stop spamming email *2026-09-01, version 8.56.2* Stop spamming email ### 1/5 — Đặt vé du lịch bị huỷ liên tục *2026-09-01, version 8.56.2* Đặt vé du lịch bị huỷ liên tục không lý do mà tiền hoàn thì hoàn lâu tận 16 ngày mới hoàn tiền ### 1/5 — Avoid *2026-09-01, version 8.56.2* Avoid avoid avoid. Horrible site that will have you losing money. Just shy of being a scam ### 1/5 — Garbage! *2026-09-01, version 8.56.2* I used these guys forever. Been a bit since I last booked with them and the dropped my tier without telling me. Mad. ### 1/5 — untrustworthy company and horrible service *2026-08-31, version 8.56.0* flights were changed multiple times without our consent, we got moved onto separate flights, our seat selection we had paid for was removed and we were refused a refund or to get our seat selection back. never trust them or pay them any money they’re absolutely useless. ### 2/5 — Too many ads *2026-08-31, version 8.56.2* Decent app, but slow down on the ads. If someone already has your app and is opening it why punish them with ads ### 1/5 — Poor customer service *2026-08-31, version 8.56.2* The app itself is very user friendly and I like the trip moments and reviews section. Unfortunately this doesn’t carry across to the bookings and customer service side. I booked a flight for 2027 - a very long time away and made an accident, wanted to make a small change and they couldn’t help. I’ve also checked into hotels in the past that I’ve booked via this app and found the hotel looked much worse than the photos - completely run down and not including the facilities listed. ### 1/5 — Not recommended *2026-08-30, version 8.56.2* I had a very disappointing experience with Trip.com. I contacted customer service regarding a small issue with my ticket, but instead of helping me find a reasonable solution, I felt that I was simply pushed to cancel my ticket and book a new one, which would cost me more money. I expected support and assistance, especially for such a minor issue, but I felt that my concerns were not properly addressed. The whole experience left me feeling that the only option being offered was one that required me to spend more money. I am extremely disappointed with the customer service and the lack of flexibility. Based on my experience, I would not recommend using Trip.com and would advise others to avoid it. ### 1/5 — “Charged the Price of a New Flight Just to Change the Date” *2026-08-30, version 8.56.2* I am extremely disappointed with my experience with Trip.com and the way my date change request was handled. I needed to change the date of an existing flight booking and was told that I would need to pay an additional amount due to a supposed fare difference. However, the amount Trip.com asked me to pay was essentially the full price of purchasing the ticket again. I checked the price of the same flight independently on another booking website, and the ticket price had not increased by anything close to the amount Trip.com was claiming as the fare difference. Based on what I could verify myself, I could not understand or justify why I was being charged almost the entire cost of a new ticket simply to change the date. I contacted customer service for assistance and an explanation, but unfortunately I found the process extremely unhelpful. I kept being directed through the same process and presented with the same requirement to pay the full amount, rather than having someone properly investigate and explain the discrepancy. I understand that airlines may charge change fees and that fare differences can apply. My issue is not with paying a legitimate fee or genuine fare difference. My issue is being asked to pay what appeared to be the full cost of another ticket while being told that this was simply the fare difference. I expected much better transparency and customer service from a company of this size. Based on this experience, I would strongly recommend that anyone booking through Trip.com carefully check the airline’s direct price and other booking platforms before agreeing to any substantial charges for changing a booking. Unfortunately, after this experience, I would be very hesitant to use Trip.com again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Get rid of the pop up and timed ads. Stops you using the app when you have to get to your tickets. *2026-09-08, version 8.57.0* Get rid of the pop up and timed ads. Stops you using the app when you have to get to your tickets at the scanners. Ridiculous addition. ### 1/5 — Terrible app *2026-09-08, version 8.57.0* No matter what I enter, it responds with “no”. I’ve wasted a ridiculous amount of time on this. Deleting it. ### 1/5 — greedy and incompetent. used to be good until... *2026-09-07, version 8.57.0* i now have to watch a five second ad to access tickets/a railcard i have paid for? disgusting, greedy behaviour. I'll be going back to trainline. Absolutely shameful ps your ui is atrocious. maybe hire an app designer who isnt visually impaired next time. i could overlook it for the money i was saving, but after this final straw, you can go in the bin ### 1/5 — Don’t caught with money diggers *2026-09-07, version 8.57.0* This apps looks good until you had a chance, once you a service you’re done they their best to eat you money from every corner! Be careful while booking with this app! ### 1/5 — Ugly Ugly Ugly *2026-09-07, version 8.57.0* The app icon is really ugly. There's a blue icon with a red "9.9sale" design underneath it, and you can't even change it yourself. One star. ### 1/5 — Refunds need to be given under any circumstances *2026-09-06, version 8.57.0* Booked a day trip to go visit my friend, but her travel plans changed and she won’t be in the country on that date. I tried to cancel my train tickets, which were almost ten pounds, but the app tells me they are non-refundable. Even when I tried to go into it, it said that the amount to be refunded was £9.00, when actually it’s £9.45. I’m a university student, I can’t be losing ten quid over two 1 hour train journeys, it’s ridiculous. I agree with the previous statements, this whole app is a scam. I can’t even delete my account until after my booking, and I won’t even be on the train. ### 1/5 — You will not get a refund beware *2026-09-06, version 8.57.0* I booked a ticket then tried to change the dates they said they would give me a voucher back. I did not receive my voucher. I’ve contacted them multiple times about the voucher and they said that I don’t get a voucher. I have paid for two tickets and got nothing back from the ticket that I had cancelled in order to get my new ticket. I cancelled it in reasonable time as well too. ### 1/5 — Promotions information full of the app *2026-09-06, version 8.57.0* Super crowded app get drown in the promotions sea and die with straggling focusing on my information ### 1/5 — System error *2026-09-05, version 8.57.0* There is a system error which made mistake in Chinese-English name transferring, the order of my first name and last name was transferred in the opposite order, which caused a series of problem with checking in. The same issue happened again when my friend tried to sign up. ### 1/5 — المدينه المنوره *2026-09-05, version 8.57.0* خدمه سيئه جدا لا انصح به عن تجربه ## Most praised reviews (10 highest-rated) ### 5/5 — Viagens *2026-09-09* Eu amo a trip super indico rápido fácil e pagamento em toda moeda , simplificado !!! Ganho muito acesso a sala VIP gratuito , e fora vários benéficios e acúmulo de pontos **Developer response:** Olá cliente, agradecemos por compartilhar este comentário positivo, isso significa muito para nós. Por favor, saiba que o nosso aplicativo e site de fácil utilização se esforçam para oferecer uma ampla variedade de opções para ajudar a planejar sua viagem ou férias ideais. Mais uma vez, agradecemos pelo seu gentil feedback. ### 5/5 — Favourite app so far *2026-09-01, version 8.56.2* Thanks for this amazing experience ### 5/5 — Trip.com is the best *2026-09-01, version 8.56.2* I find the best affordable flights through trip.com ### 5/5 — موقع ممتاز *2026-08-29, version 8.56.0* 10/10 ### 5/5 — Лучшее приложение *2026-08-28, version 8.56.2* Отличная программа лояльности, честное описание отелей, огромный выбор и понятный интерфейс🥹 ### 5/5 — Love it *2026-08-22, version 8.55.2* Have good experience easy to use ### 5/5 — الطايف *2026-08-18, version 8.55.2* . ### 5/5 — Nice and easy *2026-08-18* Traveling in China Beijing with my son and using trip.com app. Easy to find places and great prices Thanks **Developer response:** Dear LVNLGT, thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. Your satisfaction is a great boost for us to keep improving our service. We look forward to embarking on a beautiful journey with you soon. Have a nice day. ### 5/5 — Wow *2026-08-16* Rapport qualité - Prix **Developer response:** Bonjour Bubble's21, Merci beaucoup pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez eu une expérience agréable avec nous. Nous nous efforçons de fournir le meilleur service client possible et sommes ravis de constater que nous avons réussi. Merci pour votre soutien et nous sommes impatients de vous servir à nouveau. ### 5/5 — Lovely App *2026-08-14, version 8.55.0* So many discounts and so many offers of travel and stay. Love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*