# TriStar Bank Mobile — user reviews > 22 indexed App Store user reviews of TriStar Bank Mobile by TriStar Bank, rated 4.50/5 from 244 ratings. - Source: https://appshunter.io/ios/app/tristar-bank-mobile/id603129808/reviews - App overview in markdown: https://appshunter.io/ios/app/tristar-bank-mobile/id603129808.md - Rating breakdown: 5★ 192 · 4★ 19 · 3★ 9 · 2★ 4 · 1★ 20 ## Newest reviews (2 of 22) ### 1/5 — Security questions *2018-06-05, version 4.3.9.227* It find it so difficult to obtain security questions and answer ### 1/5 — Not that good *2016-11-25* This app works every once in a while... It's not consistent, and I update the app when it needs to be updated. There are still some bugs to this app... ## Most critical reviews (10 lowest-rated) ### 1/5 — Love most of it but need some work *2026-05-14* It keeps deleting my log in ### 1/5 — Not User Friendly!! *2025-08-05* I hate this app! It’s so difficult to use because the continue functions are generally misplaced compared to other apps. Typically continue functions are at the bottom of pages. The locations on this app are random! Also, I don’t like that I can’t make a regular loan payment without paying a late charge I incurred a year ago even though those fees are not due until the loan pay-off!! ### 1/5 — Terrible *2024-01-23* Possibly the worst bank in existence ### 1/5 — Face ID doesn’t work *2023-08-27* It’s August 27, 2023 and Face ID is still not working. This is very frustrating. Fix your app!!!! ### 1/5 — Doesn’t work *2023-04-12* This used to be a great app until it wasn’t. I can’t even sun on now. It tells me I’m using the wrong user name and password. I go to the website and use the same ones and it logs me right in. I wish they would fix this, if it weren’t such a pain I’d close my account because this app is not useful at all. I uninstalled it several times and reinstalled and it still doesn’t work. All it does is makes it to where I have to call and reset my password because it’s showing that I’m using the wrong ones. ### 1/5 — Fix your app *2022-08-09* They really are setting up an ATM more advanced than any other around. However, they can’t fix the basic thing which is transferring money from savings to checking or vise versa. Strange company. Going to be switching to a new bank soon. ### 1/5 — Awful *2022-07-28* It’s worthless. ### 1/5 — Frustrated *2021-06-25* Used to work great, but after the last update, it won’t load at all ### 1/5 — App doesn’t work *2018-07-18* Error occurs ### 1/5 — This app doesn't work. *2018-06-08* Can't even log in. Have spoken to bank personnel several times, change password several times, deleted and reinstalled the app several times; no matter what I do, it doesn't work. Error messages always the same. Customer service at the bank is excellent but the real problem is this app. Is anyone out there listening? ## Most praised reviews (10 highest-rated) ### 5/5 — Bank On This *2026-04-22* The only thing missing from this app are the smiling faces at any of their branches. This is digital banking made with the community that uses it in mind. ### 5/5 — Top notch *2026-03-09* The updated mobile app is fantastic. So easy to to use and really helpful! Love this bank! ### 5/5 — Amazing *2026-02-26* I love this app! It is always easy to use and very trustworthy! ### 5/5 — Top notch *2025-08-05* The updated mobile app is fantastic. So easy to to use and really helpful! Love this bank! ### 5/5 — Oscar *2025-08-05* La. App ### 5/5 — Love this app *2020-02-24* This app is AWESOME!! I love it and never have ANY issues. The bank is always willing to help out if you do get locked out and you get a real person to help you step by step. I have an iPhone and it works perfect. ### 4/5 — easy & quick *2018-06-01* every once in a while touch ID will go out but if you know your password (and you should know it) then the app works flawlessly ### 3/5 — Love most of it but need some work *2025-08-04, version 6.0.0.8301* It keeps deleting my log in ### 2/5 — Please fix face ID *2022-08-27* Face ID does not work. I still have to enter in my password every time. ### 2/5 — Better than nothing but horrible *2021-05-31* When this app actually works, it’s very nice. It seems to malfunction quite a bit. I like using the biometric (facial recognition) login but about twice a week, it forces me to enter my username and password. Ok, maybe that’s being a little too critical but it’s aggravating. About twice a month, I need to transfer funds immediately and the app won’t pull up. Most of the time I can transfer funds from my billing account to my “$100 max balance debit card” without a problem but several times now, I’ve had to walk away from a purchase because I couldn’t transfer funds to that card. That’s a big problem. Most recently? For the last 3 days, this app tells me that my username and / or password is invalid (absolutely not true as I’ve quadruple checked them) and redirects me to Tristar’s online website where I’m supposed to enter my username and request a text message to my phone. My number is not listed and none of the listed numbers have ever been used. It offers a “use number on file” option and I still don’t have a text. The number listed for assistance is Tristar’s main branch number so, of course nobody answers on the weekend or holiday or after hours. I NEED TO KNOW HOW MUCH MONEY I HAVE!!!! Fixe these issues and I’ll gladly update my reviews. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*