# Triumph Carrier — user reviews

> 13 indexed App Store user reviews of Triumph Carrier by TBK Bank, rated 2.60/5 from 30 ratings.

- Source: https://appshunter.io/ios/app/triumph-carrier/id1460748487/reviews
- App overview in markdown: https://appshunter.io/ios/app/triumph-carrier/id1460748487.md
- Rating breakdown: 5★ 8 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 14

## Most critical reviews (10 lowest-rated)

### 1/5 — Need to fix

*2026-08-18*

Not working can’t take a picture or download anything

### 1/5 — Lastest update

*2024-08-27*

After latest update it doesn't send confirmation text or call leaving you unable to login🙄

### 1/5 — Face id doesn't work

*2024-08-21*

Face id doesn't work and hasn't been updated

### 1/5 — App keep crashing

*2024-08-07*

App keep crashing and won’t let me sign in.

### 1/5 — Worst customer service

*2023-10-19*

Warning Companies:( this unprofessional mess up & screwed up company :(( I’m the CEO & Driver and getting late payments I call brokers and they keep saying wee paid you :( when I didn’t receive any payment :( it’s 45-60 days late :( payments :(( I tried to log in I can’t tried to create an account Triumphpay it says I already have account. I tried to reset the password it’s not working. I sent like 10 emails. Nothing respond. :((I called them amilan answered and i asked why can’t have access my account and who has access to my account cannot disclose any any information? I am the CEO they cannot give me any information. :((( I asked for supervisor she didn’t want to give the supervisor either :(( And they will freeze my account shame on them what a scammers :(( Shame on Companies and brokers, using companies like TriumphPay to scam and screw up drivers and companies :(( playing gods :(( Triumphpay they screwing everyone:( That’s why they ha 1 star :(( They don’t even deserve 1 star :((

### 1/5 — 2% is extremely high

*2022-11-23*

The rate is extremely high so example a $1000 pay they takes $200  so I only get $800 is crazy when TBS only takes $40 + a $3 fee so my take home is $957 yea I’ll never use the service!!!

### 1/5 — They’re terrible and getting worse

*2021-09-17*

Don’t know if their business is on the skids or not but been here 2 years and it started out great. They now have simply AWFUL customer service. No timely reply to questions. They’re not even competitive in today’s market anymore. And it’s a royal pain to process paperwork with them. And they lie. The people on the teams, which have changed like new underwear this year do NOT care about customers and have a terrible terrible attitude. They’re making money off me, I expect to get talked to decently and have questions answered. But no, they can’t. So I’m leaving.

### 1/5 — Waste of time

*2020-12-29*

I sent paperwork in for a broker listed on their website. Almost two months later, after not being paid, I am told they no longer work with that broker. I was never notified and customer service basically doesn’t care. Going to be very difficult  to get paid now. Absolutely do not recommend using.

### 2/5 — Customer service

*2022-01-13*

The lasted previously phone call with customer service was not the greatest. It my first using the app, please has some patience with me.

### 2/5 — Docs

*2020-08-07*

Can only upload documents by taking a picture. Need to improve app by uploading docs (photos or pdf)  from a file on the phone.

## Most praised reviews (3 highest-rated)

### 5/5 — 1 year update

*2022-04-11*

Thank you! This app has worked fabulous for me.  No hiccups or restraints so far.  This app makes my life so much easier.

### 4/5 — Great platform but could use some work

*2024-02-08*

If only brokers would regularly update their info. (Accounts payable, email/phone etc.) that would be great. TriumphPays’ own load board with loads just from their participating brokers would be a cherry on top.

### 4/5 — Need few things!

*2021-12-17*

You guys need to let us upload multiple photos of the pod in one click instead of uploading each one by one. It would make job so much easier.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*