# trivago: Compare hotel prices — user reviews > 978 indexed App Store user reviews of trivago by trivago N.V., rated 4.80/5 from 284,952 ratings. - Source: https://appshunter.io/ios/app/trivago-compare-hotel-prices/id376888389/reviews - App overview in markdown: https://appshunter.io/ios/app/trivago-compare-hotel-prices/id376888389.md - Rating breakdown: 5★ 247,082 · 4★ 23,743 · 3★ 7,173 · 2★ 2,017 · 1★ 4,937 ## What do users think of trivago? Overall sentiment: mixed **Pros** - 🚀 Easy to navigate - 👍 Helpful for finding deals - 🌟 Great app overall - 💰 Finds good prices **Cons** - 🚫 Unreliable booking - ⚠️ Misleading information - 🤔 Lack of customer support - 🤯 Scam issues **Commonly reported bugs** - Incorrect hotel information - Booking issues and cancellations - Compatibility problems **Most requested features** - Better filtering options - Improved search functionality - Clearer pricing transparency ## Newest reviews (11 of 978) ### 3/5 — Confused a little *2026-08-26, version 6.66.0* Confused a little because some hotels charge fees above what you show on this site. I hope to understand it better as time goes by. ### 3/5 — Confusing *2026-08-26, version 6.66.0* I received a summary of costs for a hotel in Vegas. It had all but the hotel room price p/night in the total.? Also I got charged $10. Is that the price Trivago charges per booking? Non refundable. ### 2/5 — Account *2026-08-26, version 6.66.0* I don’t want to start an account but can’t access site without one🥴 ### 1/5 — Cancellation policy SCAM *2026-08-18, version 6.65.0* The hotel will allow us to cancel 24hours in advance with a full refund. However when I go to cancel on trivago they will not refund the cancellation at all. So the hotel will be notified of the cancellation and reimburse but trivago keeps all the money??? Biggest scam out there. The trip was also going to be rebooked using trivago as we were cancelling due to the weather. Would have been a returning customer as the booking process was easy. Do not use. ### 1/5 — Customer service is non existant *2026-08-18, version 6.65.0* Worthless company! I do not use booking agencies as it’s impossible to make changes. This company stole the reservation from the IHG website. If they have to revert to stealing they are at the bottom of the swamp! There sire has never saved me any money anyways. Its usually cheaper to book direct anyways ### 1/5 — I dont want to log in *2026-08-18, version 6.65.0* I do not want you to log in to search!!! ### 3/5 — Just started *2026-08-18, version 6.65.0* I’m not familiar enough with the site to recommend it either way ### 1/5 — Pestering me with texts for deals I don’t want *2026-08-17, version 6.65.0* Sometime ago I visited the Trivago site for a short break opportunity….now receiving messages I can’t seem to stop. ### 1/5 — Issues with Trivago website *2026-08-17, version 6.65.0* Things to be aware off when using Trivago ### 1/5 — They Cancelled my reservation *2026-08-16, version 6.65.0* Company cancelled my reservation a week before we were to arrive and didn’t tell us. I called a couple of weeks before to talk to the hotel. Then i called that morning to the hotel to verify we had a reservation, and then trivago cancelled it. I was able to still stay at the hotel I reserved but had to pay more!!! ### 1/5 — Disappointing *2026-08-15, version 6.65.0* I have used trivago several times and each time, the prices have been more expensive than looking at the sites ourselves. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hotel says not booked *2026-08-26, version 6.66.0* I got a reservation for London Wonderlust Inn in Ocean Shores, Washington from August 30 to September 2. I thought it all went through. We were told that we could cancel within three days before our booking date. We tried to cancel it. Wunderlist says we’re not even booked there so if the money’s been taken out of my account, I want immediately put back into my account and why is there no way to contact you over a phone? My name is Rob. I will be sending out information regarding the booking and the failure to do so also, the failure not to have any place on your site where you can cancel a reservation if I missed it somewhere in the multitude of pages and pages of stuff you have I’m sorry, but you could point that out maybe a little easier by putting in cancel reservations I would like an immediate call at 2:06 778 6984 making sure this reservation has been canceled. If I do not hear from you I will have to assume that you canceled it. Very poor customer service extremely poor customer service. ### 1/5 — Uncooperative *2026-08-26, version 6.66.0* Do not use this app. I will never use it again! You cannot talk to a live person and they are not interested in assisting you with any issues that may occur with your reservation. This is one of those cases where a supposed good deal is not a good deal at all! Customer service is nonexistent! I only need to change my date by a night to the following day for a memorial service. Unimpressed and disappointed is putting it mildly. ### 1/5 — Pop up *2026-08-26, version 6.66.0* Pop up that you can’t dismiss asking you to make an account is unnecessary. I do not need to make an account with an app that just sends me to another place to actually make a reservation. You’re just a launchpad, why do you need me to be a member? ### 1/5 — Forcing a review *2026-08-25, version 6.66.0* Trivago is forcing me to write a review. Not a fan of apps becoming so overbearing. ### 1/5 — Scam *2026-08-24, version 6.66.0* This site will take your money and you will pay hell to get it back apparently through trivago they tell me no I must've used a different site so basically paid the hotel room twice and nobody's willing to help a refund it so thanks ### 1/5 — Poor site *2026-08-24, version 6.66.0* Not user friendly. ### 1/5 — Wrong info *2026-08-23, version 6.66.0* I pick dates you changed them might not been able for that night but push me down a way to get booked quickly cos I’d lose it I should have checked but still you should only give me info for the dates I asked now 300 down and still got nothing for next week so ### 1/5 — False Advertisement *2026-08-20, version 6.66.0* Commercials say should have checked Trivago and save over $100 per room. I've tried x2 and Trivago has been $100+ more per room. ### 1/5 — Sucks *2026-08-20, version 6.66.0* This idiot site keeps asking me for surveys while I am trying to make a purchase and a reservation. Give me a break with the surveys idiots. I cannot even buy the product without getting hit up for a survey before I even buy the product? ### 1/5 — Fausse Publicité *2026-08-19, version 6.66.0* Toujours plus cher qu’ailleurs ## Most praised reviews (10 highest-rated) ### 5/5 — Jurgen Klopp was right *2026-08-26, version 6.66.0* Hotel in Malta tried Trivago as Jurgen suggested and I saved over £100 on the price for my hotel in Malta. Told others who are going to the same Conference in in the same hotel. ### 5/5 — Great *2026-08-25, version 6.66.0* Loved the app, super useful ### 5/5 — My Retreatwas well spent; every one was kind and helpful; Thank you look forward to my stay. *2026-08-21, version 6.66.0* Had a fabulous time I’m handicapped would like more help in bathroom with some assistance; maybe some ways to secure going in bath or Shower unstable feeling. ### 5/5 — Très bien *2026-08-20, version 6.66.0* Bon suivi ### 5/5 — Adam Mc *2026-08-19, version 6.66.0* They have been unbelievable in there help to find Cheapest hotel for me , I would recommend them to everyone ### 5/5 — Great *2026-08-15, version 6.65.0* Great tool yo use to save money ### 5/5 — Jacob. Hiller *2026-08-14, version 6.65.0* Jacob. Hiller ### 5/5 — Satisfaction *2026-08-12, version 6.65.0* I downloaded the Trivago app and it helped me find a great hotel!! ### 5/5 — Apreciable *2026-08-09, version 6.65.0* Interesante ### 5/5 — Good to know *2026-08-09, version 6.65.0* I’ve used Trivago in the Philippines to Czech Republic and I am always impressed by the hotel that I choose and the savings Trivago provides. Trivago is always my first and favorite choice. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*