# Trona Valley Mobile Banking — user reviews > 20 indexed App Store user reviews of Trona Valley Mobile Banking by Trona Valley FCU, rated 4.80/5 from 930 ratings. - Source: https://appshunter.io/ios/app/trona-valley-mobile-banking/id657823068/reviews - App overview in markdown: https://appshunter.io/ios/app/trona-valley-mobile-banking/id657823068.md - Rating breakdown: 5★ 798 · 4★ 105 · 3★ 23 · 2★ 0 · 1★ 4 ## What do users think of Trona Valley Mobile Banking? Overall sentiment: mixed **Pros** - 👍 Easy to use and intuitive interface - 🚀 Fast account lookup and navigation - ☎️ Responsive customer service and support - 😊 Friendly and knowledgeable staff - 🔗 Ability to link multiple financial institutions - ⚡ Quick account setup process - 💼 Reliable and consistent performance **Cons** - 🐛 Facial recognition login not working - 🚫 Frequent authentication failures - 😠 Obstructive payment processing - 📵 Convenience fees for phone payments - 😤 Rude and unhelpful customer service (in some cases) - 🔄 Poor app updates causing functionality loss - 📱 Compatibility issues with certain devices **Commonly reported bugs** - Facial recognition login fails after update - Password lockout after multiple attempts - Messages reappearing after deletion - Transactions displaying out of order - Login credentials not recognized on mobile despite working on website - App non-functional after recent updates - Login issues with correct credentials **Most requested features** - Quick look/preview option for account balance - Improved facial recognition stability - Better navigation compared to previous app version ## Most critical reviews (10 lowest-rated) ### 1/5 — Trona Valley is a horrible institution *2023-04-06, version 5.1.0* If you have another option do NOT use Trona Valley! They are obstructive and rude. If you connect to another institution so you can pay the bill they obstruct it every week. Even after confirming multiple times. When you try to hook up the other establishment from Trona Valley, they obstruct that as well. When you call into customer service for help with these issues they are rude and unhelpful. Then inform you if you pay by phone you’ll be charged a convenience fee. They should have to pay me an inconvenience fee! I would not give even 1 star if I didn’t have to, in order to warn other people! -20 stars at least. ### 1/5 — Trash *2022-07-15, version 5.0.2* It was a good app until the most recent update. It doesn’t recognize my face and then when i type my password it says I’ve tried my password too many times and have to wait. And there’s no quick look option. So i can’t even just look at what’s in my account all fast. It’s annoying and dumb and tedious. ### 1/5 — If it’s possible to be worse I don’t know how *2022-05-22, version 5.0.0* Literally every possible feature of this app is non-functional. Just like the last one. ### 1/5 — Does not Work *2020-08-25, version 4.19.155* App does not work with correct credentials. ### 1/5 — Worthless *2019-03-16, version 4.19.121* This app is worthless because you can’t even get in. ### 1/5 — Not working!! *2016-02-23, version 3.10.2201* So I had this app on my iPhone 5C and had 0 problems with it. I upgraded to the iPhone 6 Plus, and now it keeps telling me I need to register with an email address. Even though my login is correct and when I go online on the website it works perfectly. Would like to use the mobile app but it won't work!!!! ### 2/5 — No more facial recognition! *2021-02-15, version 4.38.185* Ever since that last update, I can’t use facial recognition to login. The app used to work great. Now I can’t even turn it back on. I go to settings and everything, turn it on, it gives me the stupid warning, and then immediately shuts it back off after I click continue. Worst update ever. ### 3/5 — Trona Valley App *2022-05-10, version 5.0.0* This app isn’t too bad, was a little hard to get my account set up/ logged in. I do prefer the old app, it was easier to navigate. ### 4/5 — Good app *2022-11-05, version 5.0.3* Good app, I like that I can link and view my accounts from other financial institutions. Reliable, works well, pretty easy to navigate and do what I need to. ### 4/5 — Trona valley *2021-04-21, version 4.38.185* We have banked with Trona Valley for years great people knowledgeable sweet truly care about you and your needs love them and recommend them often piz_zam21 ## Most praised reviews (10 highest-rated) ### 5/5 — H3 *2026-02-25, version 5.2.1* Love this app. Easy to use and they answer the phone if you call. ### 5/5 — Terrific App *2026-01-23, version 5.2.1* This app works very well. I can look up my accounts so fast! ### 5/5 — 👍🏿 *2025-01-24, version 5.2.0* Nice ### 5/5 — 5 Stars *2023-04-13, version 5.1.0* I’ve been banking with Trona since they opened I wouldn’t do my business anywhere else. They are always friendly and know who I am. I have never had any problems with them. ### 5/5 — I love TRONA VALLEY CREDIT UNION *2023-03-16, version 5.1.0* Each and every time I go into TVCU it is a pleasure in Evanston Wyoming! Everyone is extremely friendly and helpful and knowledgeable! ### 5/5 — Great *2023-02-09, version 5.1.0* Excellent app, easy to use and even better customer service. ### 5/5 — Yay *2022-11-28, version 5.1.0* Jesus is Lord ### 5/5 — Awesome *2022-09-18, version 5.0.3* Awesome service and friendly staff, we opened our account in a matter of minutes. Highly recommend this bank if you are already part of this great service you know what I am talking about and if NOT YOUR MISSING OUT!!!!!!!! Thank you all for your hard work and EXCELLENT SERVICE!!!!!! Sam Rosales ### 5/5 — H3 *2021-10-05* Love this app. Easy to use and fast. Best banking app out there ### 5/5 — Weird *2019-02-06, version 4.19.121* Every message I sent and deleted all popped back up and I’m having to delete them all again. And transactions are different and out of order now. Not a very good update at all --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*