# Truckstop Mobile — user reviews > 50 indexed App Store user reviews of Truckstop Mobile by Internet Truckstop LLC, rated 4.57/5 from 3,362 ratings. - Source: https://appshunter.io/ios/app/truckstop-mobile/id932044172/reviews - App overview in markdown: https://appshunter.io/ios/app/truckstop-mobile/id932044172.md - Rating breakdown: 5★ 2,550 · 4★ 480 · 3★ 154 · 2★ 46 · 1★ 130 ## What do users think of Truckstop Mobile? Overall sentiment: negative **Pros** - 🚀 Great app for hotshot loads - 👍 Detailed load information - 👍 Professional and communicative brokers - 💡 Allows drivers to maximize miles **Cons** - 🐛 Frequent login issues and app crashes - 🐛 Loads not loading properly - 🐛 Unreliable search and filtering - 🐛 Outdated and unintuitive user interface - 🔋 High battery consumption - 🔒 Poor customer support and lack of communication **Commonly reported bugs** - Login issues and app crashing - Loads not loading properly - Search and filtering not working as expected - Incorrect load details and mileage calculations **Most requested features** - Dark mode option - Ability to dismiss/remove unwanted loads - Require brokers to provide complete load details - Deadhead mileage information - Broker filtering/blacklisting - Mobile app for brokers to post and update loads ## Newest reviews (18 of 50) ### 4/5 — The only app i’ve ever used but…… *2022-12-28, version 5.26.1* Great app but it would be very helpful if we could swipe on the load to clear and delete it off the search when we’re looking.. thanks ### 2/5 — Doesn’t off minimum rate per mile search *2022-10-12, version 5.26.1* By not offering a minimum rate per mile search, Truckstop app forces you to weed thru all the horrible rates that brokers post with their cheap freight. A simple added feature would make the truckers rates increase because brokers wouldn’t get their cheap rate loads viewed, but Truckstop app caters to brokers not Truckers. Come Truckstop, add the feature that allows us to set a minimum rate per mile option for our searches. ### 4/5 — DARK MODE needed like, yesterday *2022-10-11, version 5.26.1* If Dark Mode was activated and y’all added the option to see loads posted since however many hours ago a user desires, that would be a cherry on top on this already great cake of an app. ### 2/5 — Truckstop or abusive brokers *2022-03-29, version 5.26.1* Recently I call a broker about a load from LV to Fontana California. The broker proceeds to tell me the load is delivering to Wilmington California which is another 45 miles. Then I see they have many additional loads going into California. I ask about them and they told me they put up multiple listing for there loads so they can get calls. However they really only have 1 or 2 loads going to the exact same place. This large company is abusing the load board purpose. TQ There is no place for this nonsense and Truckstop is allowing this abuse to happen. I pay for a load board service not a bunch of nonsense. Integrity is the key with the load board. Nevertheless I guess I’ll need to get other boards. ### 2/5 — Won’t load all the loads posted. *2022-02-02, version 5.26.1* App has trouble loading all the loads posted in my area. It will just show 40 loads out of 326. Spoke with support and was told this is a problem with iPhone and that I have to go slow when scrolling for it to work correctly. Well if this is a know problem then why can’t it be fixed? I have free load boards and never have an issue with them. ### 3/5 — Not very good. *2021-12-13, version 5.26.1* Can’t easily scroll thru loads because it will keep opening random loads. Than you choose type of load (let’s say truckload) and it will change it to partial or unidenrified on it’s own. Ocasional errors popping up. ### 4/5 — Thought *2021-12-09, version 5.26.1* Would be nice if the mobile app had a dark screen option. White background be to bright for some. ### 3/5 — minor details *2021-09-02, version 5.26.1* I think they should increase the tools, such as removing loads from your load board that you are not interested in, reporting suspicious loads, even removing loads that are no longer available but still appear on the load board, You call them and they tell you that they are covered and they make us waste our time and money ### 2/5 — Keeps logging me out! *2021-08-15, version 5.26.1* The app keeps logging me out and popping an error message when I try to log back in. I have to delete the app and reinstall to get back in. This just started about 2 months ago. Fix it!!!! I pay too much money for this to keep happening. ### 2/5 — Sometimes it works sometimes it doesn’t *2021-07-26, version 5.26.1* Been using it for 2 years. Sometimes it tells you wrong password when it’s not wrong, or doesn’t filter out weight. You have to call and deal with customer service to fix it. The website has so many features and they refuse to update the app and bring it up to standard. The app is a totally different entity not even connected to the site like most apps are. It’s a big hot mess and really frustrating ### 4/5 — W Trucking *2021-04-29, version 5.26.1* One thing I would add is the option to dismiss a load after you look at it. A lot of times the broker doesn’t add everything, like ramps/load levelers, on a stepdeck needed. So if you look and know you can’t do it you can swipe left or something similar. That way you don’t see it again. ### 4/5 — Signs me out all the time *2021-04-01, version 5.26.1* Lately, after signing in and searching for loads, app freezes when I want to return to my dashboard or it signs me out. Frustrating as all get out, especially when time is $. ### 2/5 — Really that hard?! *2020-09-01, version 5.26.1* Guys, how freaking awesome would it be for us to be able to filter out certain brokers that we don’t care to work with?! I mean I search for something and certain brokers that I don’t care to work with keep on popping up and taking space from scrolls. Come on, now, you’ve been around for awhile. ### 2/5 — Load board *2020-08-06, version 5.26.1* It doesn’t have many options for the price you pay. My main issue is not being able to turn the alerts on under the alert section—it says “none available” and for the price carriers pay, it does not include much to work with besides the load board. ### 1/5 — Be careful! *2020-01-29, version 5.26.1* You're never able to reach the support team, needed two days just to setup, they don't give refunds, and will do anything just to sell you bigger subscriptions! Web platform looks like it was made in the 90s, and the app isn't better also. I don't understand this 4.7 rating.. more like 2.5 in my opinion. DAT is a better option, even though it's expensier but you have more options and the same load posts. ### 1/5 — Horrible *2020-01-15, version 5.26.1* I cancelled my service today. Too many times the app has been unavailable on my mobile device. I’ve become more and more frustrated with tech-support,uninstalling and reinstalling the app, changing my password, etc. in my opinion truckstop takes themselves far too seriously with regard to security. If they can’t supply a reliable platform in a secure environment I don’t have time or money for them. ### 1/5 — Worst customer service. *2019-12-30, version 5.26.1* Their site has been down since last Friday. Now it’s back up but it forgot my password. It won’t let me reset so I had to sit on hold for 1.5 hrs to have them reset it. Finally got a live person who gave nothing but excuses. Asked to speak to billing for a refund for when the sight was down. Got transferred. On hold for 1 hour 7 minutes and then heard “customer support, how may I help you. I asked for Billing again and wastold they would transfer me. Rang once and got message that told me to leave a message. Just out of curiosity, I called sales and they answered right away. Go figure. ### 3/5 — It’s ok *2019-04-08, version 5.26.1* The app is somewhat aggravating to use. Requires tapping multiple times on certain menus to get them to open. Scrolling through posted loads is tedious only a handful are displayed each time. Posting my truck is irritating due to several reasons. Often I’ll post to a certain region looking for a TL, and it will post as an LTL for anywhere in the US. Also selecting certain states will often throw in unwanted states while scrolling. The DAT app is much more user friendly, but in the end TS has better loads. ## Most critical reviews (10 lowest-rated) ### 1/5 — Samsung issue *2022-02-10, version 5.26.1* Seems our dispatcher that has Samsung phones can’t get app to work then tried reinstalling and app doesn’t come up on store also when using our web log in our search details go blank every time we log in really frustrating and sometimes just the time it takes to reset our search loads are gone really hurts our pockets as of right now if you don’t have it yet not worth the risk in investing in this app and it not working 3 weeks ago it was great from then to now don’t know what happen but it’s trash hope they fix soon ### 1/5 — Good load board but App is awful *2022-01-14, version 5.26.1* I regularly have to delete and reinstall app. Try to login gives me errors. Have great service or WiFi, everything works until I search for a load and it just keeps buffering, so then I have to reinstall app. I’m considering switching load boards due to just the app. When I’m on desktop, no problem but this app is pure garbage. ### 1/5 — Horrible service *2021-12-29, version 5.26.1* This service used to be excellent. Now the customer service and tech support is nonexistent. You can only contact chat support. When you explain your issues and you are told to unload and reload the app. And that doesn’t work. This has been happening for over a month. They are taking your money and you’re getting no service. When you ask for a direct contact for tech-support you’re told there isn’t one. I’ve been with this company for a couple of years and it was excellent at first but now the worst on the market. ### 1/5 — Complete degradation *2021-12-28, version 5.26.1* The app became next to impossible for use. Too many errors, too many good features don’t work anymore. It’s a constant mess and nightmare. It doesn’t delete old searches, app changes my parameters on its own, adds equipment I don’t have, add dates I don’t need, sometimes doesn’t open search results at all so it requires to logout and re-login. Sorting loads by age is like the app has dementia or it’s a kindergarten child who doesn’t know that 3 hours is longer period of time than 3 minutes. Extremely disappointing and frustrating. No live chat, agents are always busy, endless transfers from one extension to another on the phone, useless Frequently Asked Questions. ### 1/5 — Not what I expected *2021-09-27, version 5.26.1* I purchased the app because I recently started my own freight transportation company and got a call from truck stop about their services and how they were the number one app out there. To my opinion it’s not it wasn’t easy to use. It showed less available freights than the other app I use as well. I mean if its called the number one app it has to be for a reason but I experienced none. ### 1/5 — The worst app *2020-12-02, version 5.26.1* If I could give this app zero starts I would, Victoria was very nice and friendly to get my signed up but after complaining she stop answering my phone calls, what a wast of time and money, the app needs so much improvement and the brokers on here are living in the past with poor rates, what a disappointment!! Guys don’t wast you’re money on this app, I canceled after 3 days, i haven’t booked one load and it’s been a week already, ### 1/5 — Maybe I’m missing something *2020-10-18, version 5.26.1* Was interested in checking out this load board. After signing up I find that I have no access to any features in the app. In order to see the quality of loads and the app itself I have to pay for a monthly subscription. That fee is, of course, fine if I decided to use the app, but not before seeing the quality. Your competitor, DAT, allows anyone to freely browse their load board. Just can’t book anything without the monthly subscription. Since they aren’t hiding how their app works behind a pay wall, I guess I will stick with DAT. ### 1/5 — Getting ripped off *2020-10-16, version 5.26.1* Don’t ever purchase this service !!!!! Guy on the phone did an end around billed my credit card without getting me the service then tech support couldn’t figure it out ... less then 12 hours into this I asked just to have my money refunded they refused .... stay away from this service they are out to rob u .... ### 1/5 — Bad app and rep off company *2020-03-28, version 5.26.1* This app is useles and the company have bad management specially the ppl who woke in this company are dump they promise me of refund and they never refund me I had to file disputes with my bank get get this money back , Dat load bird way better then this stupid app very slow and screwed up , also never use the book now load from this app they charge % to use there app I always call the broker and get more money of the load , I do not advise you to go with this company because it has bad management they are thif and they bagged me to sign up with them and the. I dumped them same day after I signed up ### 1/5 — Not for Brokers *2020-03-20, version 5.26.1* Disappointed to see this app is designed for the sole use of drivers and carriers. I am a broker and am always on the go, and using a mobile browser to post and update loads is a complete headache **especially after the update yesterday (3/19) - updating loads from my phone is impossible now and incredibly frustrating!!!*. Having a mobile, app-based capability to post and update my loads would improve my workflow and make life so much easier. Why has this not been done yet?? ## Most praised reviews (10 highest-rated) ### 5/5 — Easy for hotshot lookup *2019-07-12, version 5.26.1* I have DAT and two other load boards but truckstop has the best app for hotshot load searching. The other apps allows you to put in you max weight and type of truck but it still shows full size loads. ### 5/5 — Initial experience *2019-04-26, version 5.26.1* I like the detail information posted on the Load Board. Also the brokers seem to be very professional and are effective communicators. Tommy and Darin From Truckstop and Mike Johnson Express Transport and Tammy ArcBest. I can understand why this is the #1 load board. ### 5/5 — Owner *2019-03-06, version 5.26.1* Truckstop is a great tool to have on the road or in the office. It has some loads that are not on other leading apps and gives you a little more variety. I use two boards then customer boards that’s it. Enjoy! Don’t run cheap! ### 5/5 — Best app ever *2018-12-06, version 5.21.0* Helps brokers contact you or you contact them. The top price package is so worth it when I was told how good it was. I thought like everything else they were just trying to sale to me but no. This thing actually makes your loads a lot more easier 100% ### 5/5 — Decent app could be better *2018-09-20, version 5.21.0* Desktop gives a LOT more info availability, but the app does enough to get it done. Overall app is getting better and adding functionality. ### 5/5 — Just signed up *2018-08-22, version 5.20.0* So far, you guys beat every other app I’ve been using. It keeps brokers honest, and allows drivers to maximize their miles. Keep up the good work! ### 5/5 — Khan *2018-07-15, version 5.20.0* Excellent service but they need map with loads if they do then everyone know where is pick up location and destination location. ### 5/5 — Love Truckstop Mobile *2018-07-05, version 5.19.0* My husband and I love Truckstop Mobile. It list the most current loads. It gives us all the important information to be able to make wise decision when choosing a load. I would highly recommend this load board for anyone but especially beginners. It makes the process of booking a load so simple and stress free. ### 5/5 — Good app *2018-04-16, version 5.17.0* One thing that would make this app better would be to require the posting company to put a price in their posting. Having to call all the brokers just to turn down their cheap freight is a bit of a pain. It would be quicker to get loaded if we could just scroll on by cheap freight! ### 5/5 — Love it! *2017-10-27, version 5.11.0* This is a great app for beginners doing hot shot with little to no experience/relationships built. It's brought my business tons of work and helped build fast relationships. The premium membership is 100% worth it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*