# True Potential — user reviews > 91 indexed App Store user reviews of True Potential by True Potential LLP, rated 5.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/true-potential/id335004502/reviews - App overview in markdown: https://appshunter.io/ios/app/true-potential/id335004502.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (16 of 91) ### 4/5 — Something’s gone wrong today *2026-08-06* I’ve been using the app with no problems for years, however today I’ve used the new savings part of app and now won’t load for me to look at investments. ### 2/5 — Slow and crashes *2026-05-29, version 1778683900* Have fed this back a few times - it’s slows, it crashes and I tend to look at it less to check this as it is tricky to navigate with speed ### 2/5 — Freezes on login *2026-04-03* Good app when it works, but it often just freezes on a blank screen on log in. I’ve tried reinstalling but same issue, and it’s occurred on my new phone and my old phone so must be a random bug every so often. **Developer response:** Hi, we are sorry to hear about your experience. If you continue to encounter this issue, please feel free to reach out to our support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 3/5 — Functionality *2026-03-03, version 1772033600* Use the app for a while now. Experience is more that of a web version. Cannot find or navigate to some the advertised screen shots eg consolidated investment performance graphs? ### 3/5 — Generally OK *2025-12-19* I’ve used the app for a while and it’s generally OK. Keeps crashing today and I’ve tried to log in directly via the website (on my phone) and the site won’t load after I put my details in. I’ve gone through the App Store to try and contact the developer, but apparently the only way I can message is by logging into the site…which doesn’t work and the reason I am trying to contact TP! Kind of a redundant and very frustrating cycle. Hoping the developers will pick up the review and sort the app out. **Developer response:** Hi, thank you for raising this. Whilst this has been resolved, the app may still be running in the background. Please close the app completely and then reopen it. If issues still persist, please contact our dedicated support team at 0191 500 9164 for further assistance. They’re available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 3/5 — Needs a rethink *2025-12-03* I find it really hopeless given how advanced most finance apps are now. I can add assets and liabilities but still can’t update or remove. There’s no ability to access monies direct from the app and it’s not updating my third party accounts. I don’t feel in control of my own money. **Developer response:** Hi, we are sorry to hear about your experience. If you require any assistance, please contact our dedicated support team on 0191 500 9164. They're available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 4/5 — Latest update issue *2025-10-24* App is crashing while trying to login after new update. Not had any other issues. **Developer response:** Hi, thank you for taking the time to leave a review. If you require any assistance, please don’t hesitate to contact our dedicated support team on 0191 500 9164. They're available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 3/5 — Was good now broken *2025-09-18, version 1757687600* It was a good app but today I can’t top up my pension due to an error message. I updated my iPhone 13 Pro last night to iOS 26 so maybe it’s the new OS causing this. It was working fine before. ### 2/5 — App won’t update! *2025-08-06, version 1754379100* I’ve had a message telling me to update the app but it refuses to do this with the little wheel of death stuck at one minute to midnight. ### 1/5 — Poor *2025-07-27, version 1752692700* The valuations on my third party portfolio is never accurate or up to date. Fees are high, poor returns over the last 4 years when markets have boomed. ### 2/5 — Mat *2025-06-19, version 1749731700* Every time I open the app it requires an update it’s so frustrating. Appreciate the need for security and bug fixes but it’s all the time ### 1/5 — Unless *2025-05-19, version 1747141600* App update doesn’t down load ### 1/5 — Terrible App *2025-05-15, version 1747141600* Does anyone else think this app is awful? ### 1/5 — Help *2025-05-13, version 1746802100* Just downloaded the latest update and there are boxes missing on the yearly review. I am unable to click on yes or no so cannot complete the review ### 1/5 — Help *2025-04-27, version 1745600300* Just downloaded the latest update and now it doesn’t open at all. ### 2/5 — Landscape option removed *2025-04-26, version 1745420000* Such a pain that landscape mode has been removed. Please can we have back. I’m disable and can’t keep flipping the iPad around for different apps ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezes on login *2026-07-17* Despite numerous update the app still freezes more times than out on login… no doubt you will reply saying to contact support, who only give you mundane fit for idiot troubleshooting steps. The issue is not with the user, it’s with the app… hence why so many reviews say exactly what I’m saying. Rather than saying to contact support, who cannot fix the problem via a simple reinstall or similar steps, could you actually fix the app itself which is the issue? **Developer response:** Hi, we are sorry to hear about your experience. If you continue to encounter this issue, please feel free to reach out to our support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 1/5 — Australian version? *2026-07-10, version 1783014500* The new version of the app (July 2026) has a problem. It inverts the iPad display before starting up necessitating one having to stand on one’s head to use it. ### 1/5 — Can’t even get in *2026-02-24, version 1771340200* Sent MULTIPLE password reset requests and absolutely nothing. Not even in spam/junk folders. What a joke. ### 1/5 — The app just crashes after login *2025-12-20, version 1764870900* The app keeps crashing on login since the last update. Restarted iPhone with no improvement. ### 1/5 — Login unavailable *2025-12-20, version 1764870900* The app tries to log me in then just chucks me out. No message saying the app is down. Main account login also not working ### 1/5 — ??? *2025-11-25, version 1763686800* App asks me to update; I update it. When I try to open it, it tells me I need an update. Keeps looping. Do I need to place my funds elsewhere? ### 1/5 — Rubbish *2025-10-24, version 1761031300* Can’t open ### 1/5 — SO VERY POOR *2025-09-29, version 1758467700* DO NOT USE THESE. ### 1/5 — Latest update has broken the app *2025-08-28, version 1756198800* Updated to latest version of the app and now unable to log in. All I see is “logging in” and nothing happens. Please fix this issue asap. ### 1/5 — Update *2025-07-30, version 1753350800* Unable to update ## Most praised reviews (10 highest-rated) ### 5/5 — Keeps logging off *2026-04-13* I’m using this app online with no problem but today it keeps logging off or crashing everytime I use it. I hope this matter can be resolved. **Developer response:** Hi there, thank you for leaving a review. We are sorry to hear you are experiencing this issue. If this persists, please reach out to our dedicated support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm. ### 5/5 — Review *2026-03-05, version 1772033600* Technology & company very good ### 5/5 — Was good now broken *2026-01-21, version 1768552600* It was a good app but today I can’t top up my pension due to an error message. I updated my iPhone 13 Pro last night to iOS 26 so maybe it’s the new OS causing this. It was working fine before. Update 21/01/26 My original review was a few months ago. The app seems to be working ok now and I was able to top up my pension a while after I wrote that review last year. ### 5/5 — App *2025-09-12, version 1757496000* Good app, advanced ahead of the game ### 5/5 — True Potential, financial peace of mind *2024-10-17, version 1726009202* True Potential, financial guide, Plans and wealth, all simplified. Investment dreams, charts in view, Securing future, for me and you. Navigate with ease, goals align, True Potential, financial peace of mind. 📊💡 ### 5/5 — Amazing app *2023-06-14* This app has changed my life!! Everything re. my finances is now all crystal clear and working towards my goals - customer service of the firm is off the scale!! ### 5/5 — Works great *2022-07-07, version 1657023404* Easy to use and quick to view investments. ### 5/5 — Excellent *2022-07-07, version 1657023404* Works really well in comparison to old app. Looks fresh. ### 5/5 — Cool app *2022-06-21, version 1655489490* Simple to use and track investments as well as great reward feature - also like the feed and YouTube links to the markets ### 5/5 — Rubbish *2022-01-12, version 1641848894* I have tried numerous times to log on but when it says it will send me a text with the code I don’t receive it. The old app worked well for me, no problems. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*