# True Texas BBQ — user reviews > 134 indexed App Store user reviews of True Texas BBQ by H-E-B, rated 4.90/5 from 13,263 ratings. - Source: https://appshunter.io/ios/app/true-texas-bbq/id1140186921/reviews - App overview in markdown: https://appshunter.io/ios/app/true-texas-bbq/id1140186921.md - Rating breakdown: 5★ 12,255 · 4★ 616 · 3★ 151 · 2★ 70 · 1★ 171 ## What do users think of True Texas BBQ? Overall sentiment: neutral **Pros** - 👍 Easy ordering - 🚀 Convenient app - ⭐ Great BBQ quality - 🤩 Excellent service **Cons** - 🐛 Buggy checkout - 🤔 Unreliable inventory - 😕 Unclear error messages - 🤯 Account creation issues **Commonly reported bugs** - Items show as out of stock when available - Unable to select store on map - Checkout errors prevent order completion - Advance ordering defaults to immediate pickup **Most requested features** - Add more side dish options - Allow customization of menu items - Provide order status updates - Improve mobile checkout experience ## Newest reviews (10 of 134) ### 3/5 — Not as good 2nd time *2026-06-01, version 4.8.2* Came opening weekend food was really good. Today we got half the brisket as first time, it was dry, no sauce, cutlery. Disappointed!!! ### 4/5 — Drive Thru pick up option *2026-03-01, version 4.8.0* I love the BBQ. I wish there was a way to pick up through the Drive Thru. Finding a place to park on the weekend is a challenge. ### 2/5 — Adopt Apple Pay *2026-02-23, version 4.8.0* App was great easy to use. Until paying time. Please add Apple Pay! ### 2/5 — Lean Please *2025-12-19, version 4.7.1* Requested Lean or Extra Lean Brisket if possible and received all fatty with hardly no lean at all. Brisket Beans were extremely salty. No one answers when trying to contact to express my dissatisfaction. This is the 2nd time this has happened. ### 4/5 — The real deal *2025-11-02, version 4.6.0* Love eating here and I’ve liked everything I’ve had here. It’s frustrating when they are out of stuff at lunchtime. ### 3/5 — App works OK. *2025-09-14* I successfully made an order with the app so we checked that box. However, it’s response. Time is not very dynamic and I suspect this was designed using a hybrid model where it’s using the website. When you select what you want to have there’s a pause and then the app backed up into another back to the homepage where you have to pick your next item. ### 2/5 — Pulled pork *2025-07-03, version 4.4.6* Pulled pork sandwich was greasy and burnt ### 5/5 — Best best *2025-06-19, version 4.4.6* Best ever really the best ### 5/5 — Greatness! *2025-06-08, version 4.4.6* Great food and even better service!!!! ### 5/5 — True to Me *2025-05-24* My wife and I love this BBQ. We typically get the sandwiches but have had the plate and spud. Highly recommend. Be careful ordering the large sandwiches. You might not be able to finish it because it’s so big. ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t let you checkout *2026-07-23, version 4.9.0* Can’t even proceed to checkout with the app ### 1/5 — Can’t checkout *2026-06-26, version 4.9.0* The app is buggy and I couldn’t place my order despite trying to troubleshoot solutions for 30min… also, crazy that the store doesn’t accept order over the phone, I would love it if they could implement that pre-tech-psychosis convinience Great food, pls fix the app ♥️ ### 1/5 — Fail *2026-05-02, version 4.8.1* Another fast food franchise app, another fail. Tried to order from my local store, and the menu just spins and says data error. So I’m writing this from the store while waiting. To the people who manage this - you need to follow through with your software team and hardware/software system end to end, and not just say “let’s make an app” and walk away. This reflects on your brand. ### 1/5 — Page loading is really slow *2026-04-12, version 4.8.1* Page loading is really slow ### 1/5 — Mama G *2026-01-19, version 4.7.1* Worst ever! Took several attempts! Come on! ### 1/5 — They do not pay attention *2025-11-22, version 4.7.1* My order was missing meats, bread, and sauces. This location has gone down hill since the north Frisco location opened. Definitely will be sticking with North Frisco in the future. ### 1/5 — Doesn’t work *2025-10-11, version 4.5.0* Can’t place an order. App comes up with error message. ### 1/5 — Crashed a lot *2025-08-30* I downloaded this app to pre order my food because I was in a hurry. Don’t bother downloading this app, it doesn’t work. I tried to pay for my food and it kept throwing errors, even after rebooting the app several times. This app does not accept Apple Pay which is some kinda bad joke on us customers. Avoid this app. It’s just as big of a hassle to order on their touch screen system. With as much money HEB PROFITS, you’d think they’d have a better app that actually works. But here we are…. ### 1/5 — College Park Burnt Peach cobbler *2025-08-18, version 4.5.0* The crust has several burnt marks ### 1/5 — Terrible Service :( *2025-06-11, version 4.4.6* Our order was mistaken for another one, and we had to drive all the way back! ## Most praised reviews (10 highest-rated) ### 5/5 — Beef Rib Love *2026-06-05, version 4.8.2* Full disclosure, I work for HEB at TTBBQ, but I still need to share my thoughts on this unctuous meat! My hubby and I share it and the two sides with meat left over! It is a special treat on a Friday! Treat yourself soon! ### 5/5 — Great ordering system *2026-05-23, version 4.8.2* Easy to order. Haven’t tried the cue yet. ### 5/5 — Easy *2026-04-08, version 4.8.1* Awesome ### 5/5 — Excellent BBQ! *2026-02-23, version 4.8.0* Loved the bbq, and the whole experience! All the way to the beer and dessert! ### 5/5 — Good food *2026-02-19, version 4.8.0* The food is really good and the service is quick. The staff is also nice so that’s a plus. ### 5/5 — Best around! *2026-01-24, version 4.7.1* Tried for the first time yesterday and it is hands down the best bbq in this area. ### 5/5 — The best *2025-12-20* I stopped going to other bbq places after having True Texas BBQ. It is a very good product, customer service is outstanding, prices are really reasonable and the online app is very reliable and easy to use plus it is updated on a regular basis so you know what they do and don’t have before making a trip to their location. ### 5/5 — Enjoying Lunch *2025-12-15, version 4.7.1* HEB has the BEST BBQ!!!!!!!!!!!!!!!!!!!!! ### 5/5 — Simple. *2025-11-04, version 4.6.0* Very easy to access all items ### 5/5 — Exceptional Service *2025-06-21, version 4.4.6* So friendly!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*