# True — Life Designed Simple

> Unified service access, customization, rewards, and AI support. (iPhone/iPad app by TRUE CORPORATION PUBLIC COMPANY LIMITED.)

- Source: https://appshunter.io/ios/app/true/id394602822 (this page in markdown: same URL + `.md`)
- Developer: [TRUE CORPORATION PUBLIC COMPANY LIMITED](https://appshunter.io/developer/447041660)
- Category: Lifestyle
- Price: Free
- Rating: 4.70/5 from 1,213 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 14 · 221 MB
- Languages: American English
- Released: 2012-02-09
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/true/id394602822/reviews.md

## What is True?

More convenience!
Effortlessly access all services with a single login whether it’s bill payment for you and your loved ones, balance checking, or usage monitoring.

More choices! 
Customize your experience with add-on services from entertainment, gaming, fortune-telling, to insurance.

More enjoyment! 
Collect True dtac points and redeem exclusively discount on everything from trips to treats.

More confidence! 
Feel at ease with the intelligent AI assistant “MARI” offering 24/7 support on issues regarding True, dtac, and home Internet.

## Key features

- Single login for all services
- Bill payment and balance checking
- Usage monitoring
- Customizable add-on services
- Earn and redeem loyalty points
- 24/7 AI assistant support

## What do users think of True?

Overall sentiment: negative

**Pros**

- 💳 Convenient bill payment
- 🕰 Quick and reliable app
- 👍 User-friendly interface

**Cons**

- 🐛 Frequent crashes and bugs
- 🤖 Unhelpful customer support
- 🔍 Difficult to navigate and find information
- 🔑 Complicated login and account management
- 🛑 Unreliable internet and service quality

**Commonly reported bugs**

- Login issues and account management problems
- Inconsistent app performance and functionality
- Incompatibility with newer iOS versions
- Incorrect or missing billing and usage data

**Most requested features**

- Improve English language support
- Streamline bill payment process
- Provide detailed usage and billing information
- Enhance customer support channels

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/true/id394602822/reviews.md

### 1/5 — So frustrating!!

*2026-08-18*

This app is impossible to use. It will not allow me to use my card to pay for another plan and the customer service message center keeps you waiting in the queue for HOURS!!

### 1/5 — pop ups when opening app

*2026-04-10*

I’m a paying customer and rely on this app to quickly check my remaining minutes and data, but the experience is frustrating because of constant marketing pop-ups. Every time I open the app—whether it’s later the same day or the next—I get the same promotional popup again, even after closing it.

This makes it unnecessarily difficult to access basic account information. As a paying user, I shouldn’t have to repeatedly dismiss ads just to view my own usage.

Please consider reducing the frequency of these pop-ups or giving users an option to disable marketing messages entirely. It would greatly improve the overall user experience.

ฉันเป็นลูกค้าที่จ่ายเงินและใช้แอปนี้เพื่อตรวจสอบจำนวนโทรและอินเทอร์เน็ตที่เหลืออยู่เป็นหลัก แต่ประสบการณ์การใช้งานค่อนข้างน่าหงุดหงิดเพราะมีป๊อปอัปโฆษณาขึ้นตลอดเวลา ทุกครั้งที่เปิดแอป ไม่ว่าจะเป็นภายในวันเดียวกันหรือวันถัดไป ก็ยังเจอป๊อปอัปเดิมซ้ำอีก แม้ว่าจะกดปิดไปแล้วก็ตาม

สิ่งนี้ทำให้การเข้าถึงข้อมูลพื้นฐานของบัญชีทำได้ยากโดยไม่จำเป็น สำหรับลูกค้าที่จ่ายเงิน ไม่ควรต้องมานั่งปิดโฆษณาซ้ำๆ แค่เพื่อดูการใช้งานของตัวเอง

อยากให้พิจารณาลดความถี่ของป๊อปอัป หรือมีตัวเลือกให้ผู้ใช้สามารถปิดการแจ้งเตือนทางการตลาดได้ จะช่วยให้ประสบการณ์การใช้งานดีขึ้นมาก

### 1/5 — Services is useless

*2026-03-22, version 11.0301.0*

Never actually assisted customers when it comes to reporting issues. The system never lets you talk to the actual agent, and rarely gets helpful responses from the website.

### 4/5 — Ture Right

*2026-03-16, version 11.0301.0*

It’s Okay

### 1/5 — never buy any services from this operator — they are scammers

*2026-02-16*

Dear travelers, never buy any services from this operator — they are scammers who take advantage of tourists and know they won’t face any consequences.

Here’s my story: I bought a True SIM card at a 7/11 store after arriving in Thailand. It was valid for two weeks. A few days before it expired, I received an SMS from the operator suggesting that I download their app to top up my balance and continue using my internet connection without interruption. I followed their instructions and added funds.

However, on the day I was driving to another city, they suddenly blocked my number and mobile data, leaving me completely without connection on the road. I couldn’t even call their support because they had cut me off from their system.
After arriving at my destination, a kind local woman helped me contact their customer service from her phone. The operator told her that tourist SIM cards are “one-time” only and cannot be topped up — and advised me to visit a company office. The question is, why did the operator themselves suggest that I download the app and top up my balance in order to continue using the internet, if, according to their own explanation, internet access was supposedly unavailable at that time?

I visited TRUE’s office, but the staff there (who were polite and helpful, to be fair) told me the same thing and redirected me to another operator’s office (DTAC).

At DTAC they repeated the same message, didn’t apologize, and even said that a refund was technically possible but extremely complicated — basically suggesting I forget about the money. When I said it felt like a scam, the employee smiled and admitted, “Yes, that’s how it is.”

Has this happened to anyone else? Tourists should be warned — this feels like a deliberate scheme to take tourists’ money through misleading messages and the app.

### 5/5 — แอปดีและเสถียร

*2026-02-11, version 11.0102.0*

แอปดีและเสถียร ขอโปร ถูกเน็ตแรงๆเยอะๆ

### 1/5 — Does not work with uk bank cards

*2026-02-09, version 11.0102.0*

When you go to pay with international card and select the international option. 
It only allows you to enter a zip code with numbers for your billing address.
In some countries such as the uk zip codes a have both letters and numbers so this makes it impossible to make a payment.

### 1/5 — Detecting face position

*2025-12-30, version 10.12.1*

I aligned my face to the screen and it’s not doing anything it’s stuck on detecting face position

### 1/5 — WORST INTERNET PROVIDER EVER. ITS SO BAD🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

*2025-09-20, version 10.9.1*

Don’t even think of downloading this and using it. Make sure to use the better providers, there is many more

### 1/5 — ชอบล็อกเอ้าออกเอง

*2025-06-22, version 10.5.3*

มีปัญหาเข้าแอพไม่ได้ ใช้ซิมปล่อยไวฟายที่บ้าน ละอยู่ต่างประเทศ จะรับ otpยังไง ท่่บ้านไม่มีใครทำเป็น จะสมัครเน็ตให้ก็ไม่ได้ ใช้เมลล็อกอินก็บอกไม่ได้ๆอยู่นั่น ทั้งที่เคยทำได้ รำคาญ

## Frequently asked questions about True

### What can I do with this app?

This app allows you to effortlessly access all your services with a single login. You can pay bills for yourself and loved ones, check balances, and monitor usage. It also offers customizable add-on services and a loyalty program for discounts.

### How does the loyalty program work?

You can collect True dtac points within the app. These points can then be redeemed for exclusive discounts on a variety of items, from trips to treats, enhancing your overall experience.

### What kind of support is available?

The app features an intelligent AI assistant named "MARI" that offers 24/7 support. It can help with issues related to True, dtac, and home Internet services, providing confidence and ease of use.

### Is this app free to use?

Yes, the application is available for free. There are no upfront costs to download or use the core features of the app.

### What are some examples of add-on services?

You can customize your experience with a variety of add-on services. These include options for entertainment, gaming, fortune-telling, and insurance, allowing you to tailor the app to your specific interests.

## Version history (last 5 releases)

### 11.0802.1 — 2026-08-20

"True App" All-in-One for True & dtac. Upgrade your smart life!

Update Now! More Convenient Than Ever

- Manage Bills & SMS: Select bill channel, update address, or change languages directly in app.

- Exclusive Privileges: Redeem 7-Eleven coupons and hot deals instantly.

- Secure Verification: Supports Mobile ID (MDID) for fast access to USO (Gov Internet Services).

- Smoother Experience: Enhanced app stability for seamless usage.

Update now! Easy, complete, all in one app.

### 11.0802.0 — 2026-08-19

"True App" All-in-One for True & dtac. Upgrade your smart life!

Update Now! More Convenient Than Ever

- Manage Bills & SMS: Select bill channel, update address, or change languages directly in app.

- Exclusive Privileges: Redeem 7-Eleven coupons and hot deals instantly.

- Secure Verification: Supports Mobile ID (MDID) for fast access to USO (Gov Internet Services).

- Smoother Experience: Enhanced app stability for seamless usage.

Update now! Easy, complete, all in one app.

### 11.0801.0 — 2026-08-04

"True App" All-in-One for True & dtac. Upgrade your smart life!

Update Now! More Convenient Than Ever

- Manage Bills & SMS: Select bill channel, update address, or change languages directly in app.

- Exclusive Privileges: Redeem 7-Eleven coupons and hot deals instantly.

- Secure Verification: Supports Mobile ID (MDID) for fast access to USO (Gov Internet Services).

- Smoother Experience: Enhanced app stability for seamless usage.

Update now! Easy, complete, all in one app.

### 11.0702.0 — 2026-07-24

"True App" All-in-One for True & dtac. Upgrade your smart life!

Update Now! More Convenient Than Ever

- Manage Bills & SMS: Select bill channel, update address, or change languages directly in app.

- Exclusive Privileges: Redeem 7-Eleven coupons and hot deals instantly.

- Secure Verification: Supports Mobile ID (MDID) for fast access to USO (Gov Internet Services).

- Smoother Experience: Enhanced app stability for seamless usage.

Update now! Easy, complete, all in one app.

### 11.0701.0 — 2026-07-17

"True App" All-in-One for True & dtac. Upgrade your smart life!

Update Now! More Convenient Than Ever

- Manage Bills & SMS: Select bill channel, update address, or change languages directly in app.

- Exclusive Privileges: Redeem 7-Eleven coupons and hot deals instantly.

- Secure Verification: Supports Mobile ID (MDID) for fast access to USO (Gov Internet Services).

- Smoother Experience: Enhanced app stability for seamless usage.

Update now! Easy, complete, all in one app.

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## More apps by TRUE CORPORATION PUBLIC COMPANY LIMITED

- [dtac](https://appshunter.io/ios/app/dtac/id366758142)
- [dtac-music](https://appshunter.io/ios/app/dtac-music/id524934796)
- [Check In (พนักงานขาย)](https://appshunter.io/ios/app/check-in/id995893571)
- [dtac call](https://appshunter.io/ios/app/dtac-call/id1210578759)
- [Smart Farmer](https://appshunter.io/ios/app/smart-farmer/id1240069272)

All apps by TRUE CORPORATION PUBLIC COMPANY LIMITED: https://appshunter.io/developer/447041660

## Related topics

[true iservice](https://appshunter.io/ios/topics/true-iservice) · [true](https://appshunter.io/ios/topics/true) · [dtac](https://appshunter.io/ios/topics/dtac) · [dtach](https://appshunter.io/ios/topics/dtach) · [true dtac](https://appshunter.io/ios/topics/true-dtac) · [iservice5](https://appshunter.io/ios/topics/iservice5) · [dcat](https://appshunter.io/ios/topics/dcat) · [true money wallet](https://appshunter.io/ios/topics/true-money-wallet) · [true money thailand](https://appshunter.io/ios/topics/true-money-thailand) · [true money](https://appshunter.io/ios/topics/true-money)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*