# True — user reviews > 102 indexed App Store user reviews of True by TRUE CORPORATION PUBLIC COMPANY LIMITED, rated 4.70/5 from 1,213 ratings. - Source: https://appshunter.io/ios/app/true/id394602822/reviews - App overview in markdown: https://appshunter.io/ios/app/true/id394602822.md - Rating breakdown: 5★ 1,023 · 4★ 106 · 3★ 17 · 2★ 9 · 1★ 58 ## What do users think of True? Overall sentiment: negative **Pros** - 💳 Convenient bill payment - 🕰 Quick and reliable app - 👍 User-friendly interface **Cons** - 🐛 Frequent crashes and bugs - 🤖 Unhelpful customer support - 🔍 Difficult to navigate and find information - 🔑 Complicated login and account management - 🛑 Unreliable internet and service quality **Commonly reported bugs** - Login issues and account management problems - Inconsistent app performance and functionality - Incompatibility with newer iOS versions - Incorrect or missing billing and usage data **Most requested features** - Improve English language support - Streamline bill payment process - Provide detailed usage and billing information - Enhance customer support channels ## Newest reviews (19 of 102) ### 4/5 — Ture Right *2026-03-16, version 11.0301.0* It’s Okay ### 1/5 — Most confusing UI *2025-04-28* terrible UI for such a large company, the app works really bad and it’s unreliable, like it would charge 2 times my bills **Developer response:** Thank you for your valuable feedback. The True application is currently being updated and improved to provide an even better user experience for everyone. ### 1/5 — Can no longer pay for internet 🤦‍♂️ *2025-04-19* No way to pay for my internet service, only phone. Please, how can I pay for my internet? Why would you remove this? I have to use my phone to use the BBL app to pay. Why?? **Developer response:** Thank you for your feedback 🙏 In the latest version of the application, we have added new features for managing numbers to enhance convenience and provide a more comprehensive service. You can now add additional numbers in two ways: 1.Add via ThaiID Easily add service numbers linked to your national ID card by following these steps: - On the Home page, tap the ""Change Number"" button. - Then, tap ""Add Number via ThaiID."" - Verify your registered ThaiID associated with the primary number. The system will automatically search for all service numbers registered under the same ThaiID, allowing you to select and add them to your account seamlessly. 2.Add manually by entering the service number one at a time This method allows you to add specific service numbers as per your preference. The key highlight is that you can manage both True and dtac numbers in one app, offering complete and convenient number management. Once the numbers are successfully added, you can switch between them without needing to Logout/Login. You can also make payments for any number directly through the ""Payment"" function. ### 1/5 — Terrible experience *2025-04-10, version 10.3.2* Basically we went form True Iservice where everything was centralized to a new app that combines dtac and true - but all the history of numbers and accounts was lost. I wonder who actually was responsible for testing this thing and then releasing it to the public. It seems that no testi g on the converted data was done and now all previous account info is lost. Appalling IT work … someone is responsible for this mess. ### 1/5 — Horrible *2025-04-05* I’ve been a true online customer since August last year and was happily using true service app to log into and pay my internet and WiFi bills.. now, it seems the new true app has deleted/erased all my log in information and won’t allow me to log in?? How does true expect their customers to pay them if they can’t log in??? It’s utterly idiotic?!? Mari is useless. I tried all sorts of log in and OTP is being sent to a phone number I’ve never seen before even though the bill receipts have always been sent to my current phone number and I have the receipts to prove it?? So, Trie has my phone number but doesn’t use my phone number to send the OTP but some number I don’t recognize??? How can any user log in to pay their bills??? Utterly idiotic?? Disastrous? I can’t find anyway to log in. I’ve tried the true id number on my router. I’ve tried logging only into true online. None do it works. Mary asks me if I want English and when I put ok, Mari gives me options in Thai??? And when I use google translate photo to translate to English, the options are useless and don’t help me anyways. Mari tells me to wait for an English representative but nobody ever comes online. It’s all a dead end!!! I’m beyond frustrated. Why neuter your customers from paying their bills??? **Developer response:** True Online customers can log in using 3 methods: 1. True Online number + OTP 2. Customer number + OTP 3. Scan the QR Code from the True Online router If login fails, try another method or check that the OTP phone number is correct. For further assistance, call 02-046-4466. ### 1/5 — Bill payment HELL! *2025-04-01, version 10.3.1* The update is unclear and we have to re-register! Trying to paid our bills in 1 easy payment not available. ### 1/5 — Dislike new version *2025-03-31, version 10.3.1* Uncomfortable to use the new version ### 1/5 — Cant top up, bugged apps *2025-03-31* I cant top up, because of bug with bank card adding, cant add bank card = cant top up. support in apps not answer, in old app i don’t have any problem. ### 1/5 — ใช้งานไม่ได้ *2025-03-30, version 10.3.1* อัพเดทเมื่อกี้ใช้งานไม่ได้เลยช่วยอัพเดทให้มีใช้งานได้หน่อยค่ะยิ่งอัพเดทยิ่งแย่ลงทางที่ดีอย่าอัพเดทเลย! ### 1/5 — Update is horrible *2025-03-27* True has no way of contacting their customer service outside of logging in. Unfortunately when you’re overseas and not in Thailand there’s no way to get a OTP. Furthermore how about you don’t log out your users when they update your app. **Developer response:** Thank you for your valuable feedback. The True application is currently being updated and improved to provide an even better user experience for everyone. ### 1/5 — Newest update - fire your UX Developer *2025-03-26* I previously could pay my internet bill in two taps but now, because sales is obviously handling the design of the app, I have to wait until my internet is shut off and pay through my computer browser because it’s impossible to find the internet bill payment screen anymore. Thanks idiots. ### 1/5 — All ads no service *2025-03-19* The app is 99% ads, no useable customer service, and no way to fix THEIR mistakes. **Developer response:** Thank you for your valuable feedback. The True application is currently being updated and improved to provide an even better user experience for everyone. ### 1/5 — Update breaks multi account management *2025-03-13* Before version 10.4.2 you could log in with your “main number” and see all your accounts as long as they are in your name and matching ID card number. Since the update it only shows my main number and I cannot see any of my other prepaid, postpaid or fiber accounts. ### 1/5 — Impossible to Pay Bill Online *2025-02-06* I have a pre paid true SIM card and home internet. It’s ridiculous how you cannot just pay your bill online. With the app, you can only login with your phone number and it only shows the sim. Home internet cannot be found. Support does not know how to help. True is a mess… what a joke. ### 1/5 — The worst *2024-11-04, version 9.43.0* The worst app and the worst operator that steals money. Shame on you. Stay away from this operator ### 1/5 — All ads no service *2024-10-30* The app is 99% ads, no useable customer service, and no way to fix THEIR mistakes. ### 1/5 — Awful *2024-04-17, version 9.38.0* Rip off overseas charges and unusable type box in customer service. Charged for two overlapping packages that system charged and they won’t cancel despite overlapping dates. 8000 bht charges as packages not initiated. No help through app. Go to their shops only ### 1/5 — Nerve wracking app *2024-01-25, version 9.35.0* Unjustified prices for inconviniet plans, ignorant customer service, absent data usage record ### 1/5 — Useless for servicing *2023-10-14* First off the home internet service of True is very unreliable and flaky. Should go with other providers whenever possible but given the monopoly friendly policies it may not be possible. This app is slow and takes a long time to load. Also when using it to report the frequent problems with the internet it’s always completely useless. Lots of loading times and errors, with useless information. When it comes down to trying to schedule an appointment it just fails and I end up having to call customer service anyway after waiting a long time for things to load. When I do call they almost always offer additional data for phones without checking I’m already on unlimited. Given the amount of money paid the service level and dependability is a complete joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — So frustrating!! *2026-08-18* This app is impossible to use. It will not allow me to use my card to pay for another plan and the customer service message center keeps you waiting in the queue for HOURS!! ### 1/5 — pop ups when opening app *2026-04-10* I’m a paying customer and rely on this app to quickly check my remaining minutes and data, but the experience is frustrating because of constant marketing pop-ups. Every time I open the app—whether it’s later the same day or the next—I get the same promotional popup again, even after closing it. This makes it unnecessarily difficult to access basic account information. As a paying user, I shouldn’t have to repeatedly dismiss ads just to view my own usage. Please consider reducing the frequency of these pop-ups or giving users an option to disable marketing messages entirely. It would greatly improve the overall user experience. ฉันเป็นลูกค้าที่จ่ายเงินและใช้แอปนี้เพื่อตรวจสอบจำนวนโทรและอินเทอร์เน็ตที่เหลืออยู่เป็นหลัก แต่ประสบการณ์การใช้งานค่อนข้างน่าหงุดหงิดเพราะมีป๊อปอัปโฆษณาขึ้นตลอดเวลา ทุกครั้งที่เปิดแอป ไม่ว่าจะเป็นภายในวันเดียวกันหรือวันถัดไป ก็ยังเจอป๊อปอัปเดิมซ้ำอีก แม้ว่าจะกดปิดไปแล้วก็ตาม สิ่งนี้ทำให้การเข้าถึงข้อมูลพื้นฐานของบัญชีทำได้ยากโดยไม่จำเป็น สำหรับลูกค้าที่จ่ายเงิน ไม่ควรต้องมานั่งปิดโฆษณาซ้ำๆ แค่เพื่อดูการใช้งานของตัวเอง อยากให้พิจารณาลดความถี่ของป๊อปอัป หรือมีตัวเลือกให้ผู้ใช้สามารถปิดการแจ้งเตือนทางการตลาดได้ จะช่วยให้ประสบการณ์การใช้งานดีขึ้นมาก ### 1/5 — Services is useless *2026-03-22, version 11.0301.0* Never actually assisted customers when it comes to reporting issues. The system never lets you talk to the actual agent, and rarely gets helpful responses from the website. ### 1/5 — never buy any services from this operator — they are scammers *2026-02-16* Dear travelers, never buy any services from this operator — they are scammers who take advantage of tourists and know they won’t face any consequences. Here’s my story: I bought a True SIM card at a 7/11 store after arriving in Thailand. It was valid for two weeks. A few days before it expired, I received an SMS from the operator suggesting that I download their app to top up my balance and continue using my internet connection without interruption. I followed their instructions and added funds. However, on the day I was driving to another city, they suddenly blocked my number and mobile data, leaving me completely without connection on the road. I couldn’t even call their support because they had cut me off from their system. After arriving at my destination, a kind local woman helped me contact their customer service from her phone. The operator told her that tourist SIM cards are “one-time” only and cannot be topped up — and advised me to visit a company office. The question is, why did the operator themselves suggest that I download the app and top up my balance in order to continue using the internet, if, according to their own explanation, internet access was supposedly unavailable at that time? I visited TRUE’s office, but the staff there (who were polite and helpful, to be fair) told me the same thing and redirected me to another operator’s office (DTAC). At DTAC they repeated the same message, didn’t apologize, and even said that a refund was technically possible but extremely complicated — basically suggesting I forget about the money. When I said it felt like a scam, the employee smiled and admitted, “Yes, that’s how it is.” Has this happened to anyone else? Tourists should be warned — this feels like a deliberate scheme to take tourists’ money through misleading messages and the app. ### 1/5 — Does not work with uk bank cards *2026-02-09, version 11.0102.0* When you go to pay with international card and select the international option. It only allows you to enter a zip code with numbers for your billing address. In some countries such as the uk zip codes a have both letters and numbers so this makes it impossible to make a payment. ### 1/5 — Detecting face position *2025-12-30, version 10.12.1* I aligned my face to the screen and it’s not doing anything it’s stuck on detecting face position ### 1/5 — WORST INTERNET PROVIDER EVER. ITS SO BAD🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 *2025-09-20, version 10.9.1* Don’t even think of downloading this and using it. Make sure to use the better providers, there is many more ### 1/5 — ชอบล็อกเอ้าออกเอง *2025-06-22, version 10.5.3* มีปัญหาเข้าแอพไม่ได้ ใช้ซิมปล่อยไวฟายที่บ้าน ละอยู่ต่างประเทศ จะรับ otpยังไง ท่่บ้านไม่มีใครทำเป็น จะสมัครเน็ตให้ก็ไม่ได้ ใช้เมลล็อกอินก็บอกไม่ได้ๆอยู่นั่น ทั้งที่เคยทำได้ รำคาญ ### 1/5 — That new app update is really annoying! *2025-05-19, version 10.4.0* Why did you make these changes to the application? It’s much worse now I cannot see overview of my 4 x Numbers and I manually need to click on its number to see the balance and pay bills or top up. This is ridiculous and takes a lot of time Please change the app like it was before so I can see on same page overview of all my Number ### 1/5 — Worthless app *2025-05-02* If you’re really lucky, you might be able to pay your bill here. But if you have service problems of any kind, forget about it. Customer service non-existent. Almost worse than going to True stores where queues are always 2+ hours. ## Most praised reviews (10 highest-rated) ### 5/5 — แอปดีและเสถียร *2026-02-11, version 11.0102.0* แอปดีและเสถียร ขอโปร ถูกเน็ตแรงๆเยอะๆ ### 5/5 — ความคิดเห็น *2022-06-19, version 9.0.0* จ่ายผ่านtrue money wallet สะดวกดีครับ ### 5/5 — สะดวกมากกกกก *2022-01-07, version 8.8.1* สะดวกและรวดเร็วมากค่ะ ### 5/5 — Good service *2021-01-07, version 7.11.1* I have been with True for a very longtime and always impressed by their service ### 5/5 — จ่ายเงินค่าโทร *2021-01-05, version 7.11.1* 0903199404 ### 5/5 — Easy *2020-11-12, version 7.8.1* Great app gives you every detail of your plan and the easiest. Paying bill on app very easy too.....highly recommend ### 5/5 — ปิยเนตร *2020-07-28, version 7.1.0* สดวกมากค่ะ ### 5/5 — Great system *2020-07-25, version 7.1.0* So easy and user friendly ### 5/5 — Easy to do *2020-07-02, version 7.0.0* Good app, in English and easy to use. ### 5/5 — Very quick and reliable app *2020-06-16* Take less time and reliable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*