# TrueCloud — user reviews > 58 indexed App Store user reviews of TrueCloud by Sagar Kabra, rated 3.10/5 from 10 ratings. - Source: https://appshunter.io/ios/app/truecloud/id1181726139/reviews - App overview in markdown: https://appshunter.io/ios/app/truecloud/id1181726139.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 2 · 2★ 1 · 1★ 3 ## Newest reviews (14 of 58) ### 2/5 — Latest version issues *2026-03-13* After the updates my camera does not show correct notification. Even app is slowing and camera reading si getting slow. App shows jerks many times. Earlier app was working way good. Do some correct updates. Other brands apps are making things ease. ### 3/5 — New version has issues *2026-01-13* After upgrading to new version, notification alerts are sent after few days, in past I used to get realtime alerts. Vedio preview is not loading frequently ### 3/5 — Suddenly the screen has gone blank *2025-12-12, version 4.6.5* I am opening the app but only blank screen is visible. Please upgrade the app to make it more efficient and agile ### 2/5 — Camera position is changing *2025-09-07, version 3.9.11* The camera is not working properly. The function rotation on left side is not working hence not able to set the camera at right position ### 3/5 — iOS update 18.6 *2025-07-30, version 3.9.11* The app has stopped working after updating to latest iOS. Please fix. ### 3/5 — Playback feature barely works properly. *2025-07-19* When watching playback and scrolling to specific time frame it does not show it instead it reverts back to live playback. Please check and fix this issue as it is very annoying. ### 2/5 — Motion detection and PTZ calibration issue *2025-07-15, version 3.9.11* Still facing motion detection accuracy. Missed major movement also. Even i kept the settings at high sensitivity . PRZ calibration frequency out. Sometimes not even able to move the camera direction. ### 2/5 — Below average *2025-06-24, version 3.9.11* App is very slow and glitchy, camera gets stuck even with good network and app does not have good features. Would not recommend the brand ### 3/5 — Video playback problem *2025-01-14, version 3.9.10* Nowadays recoded video playback is not working properly. Very disappointed pls fix it ### 2/5 — Poor performance *2025-01-05, version 3.9.10* I have purchase the cloud for my all cameras and so when i checked for my play back videos it not getting started and even my SD card recording is frequently getting stuck. Kindly solve this problem soon as we have invested on the trust basis. ### 3/5 — Glitch issue *2024-12-28* No doubt app is very good but i am facing issue of video quality a temporary glitch in camera,when the camera detect motions and turn on its lights (smart night vision enabled) it shows glitch in video and second number paltes of car is also not visible clearly ### 3/5 — Please add presets synced to cloud. *2024-12-28, version 3.9.10* When logged into multiple devices it allows to create its own preset instead of loading existing preset and their thumbnail. Please add this feature its very useful ### 1/5 — Not playing on data *2024-12-06, version 3.9.9* My CCTV are not working when I’m connect to my own data and when it’s connected to WIFI it works please fix this issue as soon as possible it makes my work delay too much ### 1/5 — Please save presets in cloud and sync them across devices. *2024-12-06, version 3.9.9* How annoying is it that presets gets overridden when changed from different device login but the thumbnail and other shows old one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Camera Showing Offline Despite Stable Internet Connection *2026-06-11, version 4.6.6* Despite having a stable internet connection, the camera remains offline. All cameras are Wi-Fi enabled. ### 1/5 — Glitches and hangs *2026-05-18* Lately I have added more solar cameras to the app total 6 solar cameras on farm. Using latest version but I am facing issues with camera freeze, glitch and not able to move. Forced cloud add pop up has started . Kindly fix this. I have bought 7 trueview cameras and need total 10 cameras to monitor my farm paying for 10 SIM cards monthly and it’s difficult to discard them all and move to new company. ### 1/5 — All doesn’t work in iPhone 17pro *2026-01-28, version 4.6.6* Purchased the camera to get live coverage but As of January 2026,this app is not working in iPhone 17pro but it is working in iPhone 12 & 13. App doesn’t refresh itself doesn’t load if I switch apps , I’ve to close the app and then restart it. ### 1/5 — Bad experience after upgrade *2026-01-14, version 4.6.6* Very bad upgrade with many issues and not have good user interface due to frequent cloud storage adds ### 1/5 — Disappointed with app. Features are missing *2025-12-15, version 4.6.5* Lots of good features missing like Picture in picture (pip) not supported. This feature is coming almost all cctv apps. ### 1/5 — Cannot download from cloud recording on iPhone *2025-11-01, version 3.9.11* After buying an expensive package for cloud recording, realised that it doesn’t work on iPhone! You cannot download cloud recordings from iPhone inspite of paying 1800 rs for the package. Support also doesn’t help have no clue ### 1/5 — Network issues with iPhone *2025-08-02, version 3.9.11* The cameras not opening and devices are showing network not connected and device went to offline in iPhone only… TrueCloud resolve this issue in iPhone apps ### 1/5 — Disappointed with the CCTV Camera – Poor Quality *2025-07-04* I recently bought this CCTV camera and I’m really disappointed with its performance. The night vision is horrible — you can barely see anything in the footage when it’s dark. It completely defeats the purpose of having a night vision camera. Even during the daytime, the video quality is not clear. Faces are blurry and it’s very difficult to identify anyone. Overall, this camera does not provide the security and clarity you expect. I wouldn’t recommend this product if you’re looking for reliable CCTV footage, especially for face recognition or clear monitoring at night. ### 1/5 — After recent update App not working properly *2025-04-09, version 3.9.11* Very difficult to handle the situation bcz after update .app functioning improper and am not able to watch playback and even also settings ### 1/5 — There is absolutely no use if I can’t add my cctv to my phone customer support is worst *2025-03-29* Please don’t waste any money on this bcz once u format ur phone or change u won’t be able to configure cctv to device Customer support has one vdo which they keep on sending no matter what the issue is Now we cctv and we don’t know what’s going on once away ## Most praised reviews (10 highest-rated) ### 5/5 — Quite Stable *2026-02-16* I like the fact there so many features and all work without issues and I can conveniently monitor my remote CCTV that’s usually in low network zone. I only wish there be minor frayed such as- 1. Delete old videos by selection 2. Track historic battery used or available status ### 5/5 — Very nice product *2025-07-14* It was very nice product I’m using since 3years sim camara and solar camara. Still working very nice hassle free product And there customer support is also very quickly responding I’m happily use ### 4/5 — Getting error of network anomalies *2026-02-26* Hello team I am with good and proper network still get error - network anomalies. I tried with re installation of app along with restarts too. I getting all notification of huma detections but enable to laogin ### 4/5 — Requesting for app update *2025-06-06* request an update for your app on iOS. We've been really enjoying using it, but we've noticed that it hasn't been updated in a while. An update would be great ### 4/5 — Add smart device option is disabled *2025-05-23, version 3.9.11* Im not able to click and nothing happens upon clicking on add smart device option. 🙁 ### 4/5 — Supports only 20 clips to for download *2024-01-28* It could be better if you provide download option for entire day or week from loacal storage. ### 4/5 — Feature *2023-11-06* Can you please provide a schedule window for recording, this helps to optimise the cloud cost and storage, like in my case videos after 8 pm are not required for continuous recording ### 4/5 — Desktop version *2023-06-08, version 3.6.5* Is there a desktop version upgrade after TrueCloud 3.0.5.6? ### 4/5 — After firmware update issues *2022-05-02, version 3.3.27* Dear TrueCloud after firmware update camera Videos not recording & live not showing please check. Thanks ### 3/5 — A bit buggy *2026-04-16* The playback stops and sometimes login is a mess. Plus there is a fundamental problem with the login. They have a max number of attempts you can do with otp. Now it says I have used max otp for today. So one cannot even retrieve or change password now. It says nothing on mine now just simply “verification failed.” Yet I did not get any otp at all --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*