# TrueCoach Connect — user reviews > 76 indexed App Store user reviews of TrueCoach Connect by TrueCoach, Inc., rated 1.80/5 from 84 ratings. - Source: https://appshunter.io/ios/app/truecoach-connect/id1445214677/reviews - App overview in markdown: https://appshunter.io/ios/app/truecoach-connect/id1445214677.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 4 · 2★ 13 · 1★ 55 ## What do users think of TrueCoach Connect? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 🚀 Helps scale coaching business - 📱 Good for viewing client workouts - 💬 Messaging functionality when working - ✅ Client app is robust and feature-rich **Cons** - 🐛 Frequent app crashes and freezes - ⚪ Persistent blank/white screen issues - ❌ Limited functionality compared to web version - 💰 High pricing for limited features - 📉 No recent updates or bug fixes - ⏱️ Slow performance and loading times - 🔌 Outdated and glitchy interface - 📧 Messages don't sync reliably **Commonly reported bugs** - Blank white screen when opening client messages - App crashes when attempting to open conversations - Messages fail to load or display - App freezes when clicking on notifications - Messages don't sync between app and web version - Archived clients remain in inbox - Login failures with Google accounts - App crashes when viewing completed workouts - Notifications don't display properly - Glitches with filtering and sorting features - Unusual network permission requests **Most requested features** - Full programming/workout creation on mobile app - Ability to edit and amend client workouts - Nutrition tracking and management features - Dark mode option - GIF support in messaging - Bulk messaging without marking unread as read - Easy client removal/archiving functionality - Google sign-in authentication option - View future workouts and calendar on app - Multiple account login support - Filtering and sorting options that work properly ## Newest reviews (19 of 76) ### 2/5 — Constant Issues but the price keeps going up *2024-12-29, version 2.8.1* The bugs are ridiculous-and it’s a bad look client facing. With all of the price increases, maybe fix a bug or 5. ### 2/5 — Only messaging? *2023-07-15, version 2.8.1* I would love for this app to be a full version of what I get logging into it on the computer. I use Trainerize and TrueCoach. Trainerize’s app for the coach is far better because I can program and see everything. With TrueCoach you can only message and see workouts completed. I would have to log into the browser in order to see future workouts, add to the calendar, etc.. I love TrueCoach and it would make it a much easier choice between the two biggest training apps if TrueCoach had a better app for the Coach. Please help the coach even more by giving us a better app to deliver the best experience possible for our clients. ### 1/5 — Doesn’t actually work *2023-04-04, version 2.8.1* I would love to message clients from the app, however when it does load the main screen, every time I click a message from a client to reply I just get the white screen of death. Fix it or discontinue this app. It’s useless as it is now. ### 1/5 — Extremely confusing!!!!! *2023-03-24, version 2.8.1* Way too much work ### 1/5 — Blank screen *2023-03-07, version 2.8.1* Blank screen. I have been a paying client since 2020 and have not been able to use the app at all. ### 1/5 — What’s the point *2023-02-26, version 2.8.1* This app is so that we can communicate more efficiently with our clients… right? If only we could SEE THEIR MESSAGES! Click on the message and the screen goes blank and the app freezes. Super useful 👎🏼 ### 1/5 — What’s the point *2023-02-16, version 2.8.1* I have this app to make interacting with clients more streamlined. However whenever I try to open a message from a client, it’s a blank screen. The fact that this has been an issue for over 6mos (going by other reviews) and has yet to resolved speaks volumes about their priority to their customers. Extremely disappointed and will NEVER recommend to others. ### 1/5 — Horrible *2023-02-14, version 2.8.1* No features work on this app. It either goes to a blank white screen or crashes. It has been this way for over a year and doesn’t seem like it will be fixed. Use a different platform. ### 3/5 — Messages Don’t Show Up *2023-02-05, version 2.8.1* Very frustrated with the blank messages screen. I’ve tried deleting and reinstalling the app severely times and everytime I try to see messages from my clients, they show up blank. I receive notifications but am not able to see the message itself. I’d also recommend adding a space to see client workouts in more detail. Overall I love truecoach on desktop but mobile could really use some work. ### 1/5 — Pure laziness *2023-02-04, version 2.8.1* Compared to what true coach offers, the coaching app provides less than the bare minimum features. It’s actually almost useless. ### 1/5 — Never works *2023-01-19, version 2.8.1* Constantly freezes or doesn’t load messages This is honestly complete garbage - everything else about TrueCoach is rock solid please fix this app ### 2/5 — App Works Half the Time *2023-01-16, version 2.8.1* The app needs correction. I don’t know what it is, but the app ALWAYS has glitches, won’t load more than half the time, and I’ve only had it for a little while. The only reason it’s 2 stars is I like the color of the app. But as far as usability? It’s pretty garbage. Please let me know when this is fixed. Until then, I don’t be using this app. ### 1/5 — doesn’t work *2023-01-16* this app doesn’t work at all, i’m not always on my laptop to communicate with my clients hence why i need this app for quicker replies but nothing will load ### 1/5 — Blank screen *2023-01-13, version 2.8.1* I am experiencing same issue as other for months - blank screen when I open a client message. Have tried deleting and redownloading and keep expecting an update to fix, but nothing. Super disappointing because it is a great app for clients, but the Connect app is useless at this point. My workaround has been saving the browser page to my TrueCoach dashboard to my Home Screen so I can still respond to clients from my phone, but this is annoying to not be able to use an app designed for this. ### 1/5 — Buggy *2023-01-10, version 2.8.1* Same issue as I see has been present for awhile. I click on a client message and get a blank white screen. Makes the app unusable :( ### 1/5 — Defeats the purpose of an app *2022-11-20, version 2.8.1* When I check messages or activity the screen goes white and freezes. This app simply doesn’t work. I’ve been waiting almost a year for this to be fixed and I haven’t seen any updates. I’m close to switching platforms since it’s affecting the level of communication I have with my clients. ### 1/5 — White Screen of Death *2022-11-09, version 2.8.1* My app will open fine, but anything I click thereafter (“Messages”) sends me to a white screen. Have to communicate with my clients solely over the laptop for now. At $25/mo and $60/mo, your app shouldn’t have issues like these. Big fail. ### 1/5 — A year later it still doesn’t work *2022-11-08, version 2.8.1* I receive notifications when clients complete workouts but when you open the app, it’s just a blank white screen and you need to force close the app. Actually, the only purpose TC Connect serves is to be a pager that notifies you to check TC on the actual app/website itself ### 1/5 — Don’t even bother, just use your desktop *2022-10-15, version 2.8.1* This app is totally non-functional and never has been since I downloaded it. I can’t watch client videos, write comments, or even view full messages as the screen goes blank and/or freezes. ## Most critical reviews (10 lowest-rated) ### 1/5 — So frustrating *2025-09-01, version 2.8.1* Completely limited in our ability as coaches to message clients through the app - every time I attempt to open a conversation, it causes the app to crash. Good for viewing workouts and commenting on those, but more functions such as nutrition and amending workouts would make this very useful. ### 1/5 — Blank screens *2025-01-20, version 2.8.1* Blank white screens when trying to message clients just like all of the other reviews mentioned. Please fix!! We need a coaching side on our phones! ### 1/5 — So frustrating *2024-09-24, version 2.8.1* I can’t see anything with the new iOS. I click on notifications and only get a black screen. I can’t believe this is what I get for how much a pay annually. About to switch as the whole point is me being able to work from home my phone remotely. ### 1/5 — EVERYTHING BLANK *2024-04-22, version 2.8.1* Terrible ### 1/5 — App does not work *2024-01-21, version 2.8.1* Screen goes white when you click on an unread message or even try to message someone. As that’s really the only feature this app provides (which is also unfortunate), it’s completely useless unless you just want to see the first few words of a clients message to you. ### 1/5 — Nothing is working *2023-10-24, version 2.8.1* Nothing works, screens are blank and aren’t loading. This is not convenient at all. I literally have to bring my laptop everywhere just for the coach side. ### 1/5 — No updates *2023-10-01, version 2.8.1* Seems as though they’re trying to bake this app into the main one which is a good idea but that’s not working yet either. Feels like I’m paying for a program designer but not a coaching and communicating tool with my clients. Looking for alternatives that are aesthetically pleasing. Not a fan of trainerize look or else I’d use them. ### 1/5 — Can’t even use the app *2023-07-02, version 2.8.1* Messages done even open it just a white screen no matter how long I let it load or try to sort itself out. This has easily been 9 months of this but more like a year. ### 1/5 — This app is a 0/10 *2023-07-01, version 2.8.1* As a coach everything should be simple - this app only gives us a messenger app and can see what someone done where as the web browser allows you to do everything integrate the app to work like the browser not like your company doesn’t have the money to do so everyone that pays for it is £50+ a month and need to use a browser to actually use it 😂 ### 1/5 — Incredibly Outdated & Glitchy *2023-05-29, version 2.8.1* For the price you pay, the coaching app is awful. It glitches, freezes, doesn’t sort or filter how you request it to! It’s slow at the best of times! I strongly don’t recommend trying to keep in contact with your clients through this it’s just up to modern app standard nor is it time efficient or feasible! They really need to work on updating and changing!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2023-07-13, version 2.8.1* Love it!!! ### 5/5 — Love *2022-09-26, version 2.8.1* Love this app! Has helped me scale my business and make my life so much easier ! ### 5/5 — Love this app *2021-08-04, version 2.7.4* It helps me stay connected with my clients and grow my business ### 5/5 — Good platform, but can’t program for clients on the app. If added, it would be a game changer! *2020-02-29, version 2.2.0* I would love to be able to assign the workouts for clients on the app, but instead need to use a computer. It would greatly enhance the experience to add a program design feature to this app. ### 5/5 — New Version is excellent *2020-02-06, version 2.0.1* Kudos to the dev team for listening to feedback. The old version was limited to chat only, but this app now does everything I need in viewing and commenting on client workouts. Thanks! ### 5/5 — 2.0 Rocks! *2020-02-03, version 2.0.0* This app is a total game changer! Thanks for making my job even easier!! 🙌🏾Love it! ### 5/5 — Great Update *2020-02-03, version 2.0.0* Love that we can review clients workouts on the app and comment now. ### 5/5 — Game changer! *2019-07-14, version 1.2.1* Super easy to use, no bugs so far, love it! ### 5/5 — YES YES YES *2019-05-28, version 1.0.0* So easy to use, makes replying to my clients so much easier. ### 4/5 — Two accounts *2020-08-27, version 2.3.2* Wish I could have both of my TC accounts logged in at the same time. Kind of like how messenger can get messages from any page you have created. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*