# TrueFan: Celebrity Videos — user reviews > 50 indexed App Store user reviews of TrueFan by Hogwarts E Learning Universe Private Limited, rated 4.21/5 from 19 ratings. - Source: https://appshunter.io/ios/app/truefan-celebrity-videos/id1512111374/reviews - App overview in markdown: https://appshunter.io/ios/app/truefan-celebrity-videos/id1512111374.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 3 ## Newest reviews (10 of 50) ### 4/5 — Great delivery *2024-07-09, version 4.12.0* Nandita your support is really helpful for me. Within few minutes order delivered. Such a wonderful delivery. Thank you so much Nandita! Its great and wonderful idea to wish the loved ones on any occasion. Thanks again ### 5/5 — Good Customer Care support *2023-10-31, version 4.8.0* I am very much satisfied with Nandita for my problems of Video support. ### 1/5 — Fake *2023-10-08, version 4.8.0* Guys don’t fall fall this scam I have paid for the full name tobe mentioned.. they sent me the video which is played in the advertisement by Kareena Kapoor just edited name , the name clearly sounds in a different voice … Most important, after paying they give you the option to track the status which shows recording mode etc… Crap I wish I would have read the comments before paying … ### 1/5 — App shows black screen and isn’t working. *2023-09-06, version 4.8.0* I ordered a celebrity video and received a message on WhatsApp saying it's ready, but when I open the app, I'm greeted with a black screen and nothing happens. It's been two days, and I'm getting frustrated. If anyone can assist, I'd greatly appreciate it. ### 5/5 — Really helpful ❤️❤️ *2023-07-04, version 4.8.0* Nandita was really helpful in getting the video delivered, my app was not working and she made sure i got the video on whatsapp, really great❤️❤️ ### 1/5 — FAKE .! *2023-04-14, version 4.7.0* asked for video selected payment all done on the date of video the app is not working telling to update I have updated but it’s telling again to update but the app is not able to open and these guys sending the video in app only ### 5/5 — Overwhelmed❤️ *2023-04-11, version 4.6.0* Nandita helped me and solved my issues!! Thanks true fan app I am really happy!! You guys are doing amazing work !! Thanks for connecting us from our favorite celebs!! ### 5/5 — Not Delivered on time *2023-03-04, version 4.5.0* I paid on 26 feb and date of delivery is 1st March but still 4th not received. When I call customer care she said I will trying to deliver on 7th March…. ### 5/5 — Review. *2023-02-28, version 4.5.0* This gave me one memorable gift and I can’t thank enough Nandita for quick resolution of my over anxious nerve during the process. This video is just so perfect and I am just speechless. :) Must go for it if you’re looking for a great surprise. ### 1/5 — Pathetic app. Money gobbling fake app. Beware *2023-02-19, version 4.5.0* I paid for video on 14th Feb and only after paying I got to know that it will take 2 days. By mistake I entered sender's name in place of receiver name for which I contacted on 14th Feb only and I have not received the video yet! It's 19th and app is showing 20th Feb and I am sure on 20th it will show 21st. I have already requested to plz get it done. As per customer support I should have got the video on 18th. They just take your money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of money *2025-12-26, version 4.15.0* Don’t pay, I already paid and they asking for more money to download without logo, and export quality is also worst, you will get delivered your video after pay in next 24 hours which is worst thing I saw, so don’t waste your time and money. ### 1/5 — Ridiculous service *2025-08-31, version 4.15.0* I received a message that your video message is ready and you can download it after payment. I make payment against it and after that I have received a message that your video will be delivered in 12 hrs, almost 24 hrs are gone but no any video received. Birthdate is gone . Fake app ### 1/5 — Irresponsible Behaviour *2025-04-01, version 4.14.0* They don’t care about your special day and their goof up can take ruin your surprise so be careful before placing birthday wishes video requests as they’ll not take any responsibility after payment and in fact their contact details are also forwarded and not reachable. ### 1/5 — Doesn’t work *2025-01-17, version 4.14.0* Support numbers given don’t work. Commitment was to send video in 24 hours. It’s been 3 days and app says “order delayed”. It’s a great idea but poorly executed. Even the complaints are being collected via google forms. I would avoid both downloading and paying on this app. Could be a scam. ### 1/5 — Pathetic Support and refund policy - Uninstall Right now *2025-01-06, version 4.14.0* Don’t expect any support from their customer care team and never expect a return if you are paying through their wallet. They will surely deny all the payment refund for any poor quality AI videos deliveries if you have paid using their wallet amount. If you want to use their service and then please pay using direct UPI or other methods. Because incase you pay them through theirs wallet amount as they will lure you to get extra credits then you are trapped into their pathetic support and they will try to sell you more videos without adding the refund as wallet credits. Stay Away from them!!!!!! ### 1/5 — Fake application don’t waste your money *2024-10-23, version 4.12.0* They are fake They loot your hard earned money before sign up they show else after payment they are ask more money , I was called them for refund they threatened me and still after 25 days they not refund my money stay aware with them ### 1/5 — Useless and a total waste of money. *2024-09-14, version 4.12.0* One of the worst app ever, Requested a video on a particular date and not received it, If you do not value a customer’s request on a specific date so don’t provide your worthless and pathetic service. Instead shut your company down. Total waste of money. USELESS APP. ### 1/5 — Fake *2024-06-22, version 4.11.0* I am very frustrated to encounter such deceptive apps. It's important to be cautious with apps that promise interactions with celebrities or other high-profile figures, as many may not deliver on their promises. If you feel you've been misled or scammed, consider reporting the app to relevant authorities or leaving a review to warn others ### 1/5 — Poorly trained staff *2024-02-11, version 4.8.0* Staff will call you every time you record anniversary wish as their app have bug due to which they don’t get both the names. Customer care girl named Chetna called up who extremely rude and asked me to record the name if they are not able to capture the “wife’s” name even after me entering it in their app. And hung up on me Requesting founders and team leaders to train the staff to be polite and open to genuine feedback. It’s not against them but to make the app and experience better for customer. ### 1/5 — Totally useless *2024-01-08, version 4.8.0* My girls name was carron for which they asked me a voice note how to spell. I did that. Then someone msgs me from the team asking me proof of name i sent that too, what these guys do later is send me a video of the name “karan” when i text them. Their is zero response. Money conned. Dont try please 🙏 If they dont have this name they should have refunded rather and sticking me with a wrong name. ## Most praised reviews (10 highest-rated) ### 5/5 — Great After Sales Support *2024-08-16, version 4.12.0* I had a small query on multi-celeb video and Nandita from the support was on it in a flash and resolved the issue super fast. Kudos to her and the team. Thank you! ### 5/5 — Good app *2024-08-03, version 4.12.0* This app is very good. Make moment very special. Nandita helped me in all aspect . Your team is very good and under stand clients requirement very well. It was good experience . Thank u ### 5/5 — Genuine one and delivered video *2024-07-30, version 4.12.0* I was suspecting whether it is fraud app or genuine one. But today i received my birthday video wishing from kareena Kapoor and my all doubts were washed out. Thank you so much Truefan. ### 5/5 — Great customer service *2024-05-16, version 4.11.0* I was not satisfied with the celebrity video and Nanditha helped me and offered a better version of a video to wish my loved one on her birthday! Very fast response and accessible anytime .Highly recommended ### 5/5 — Very Very Impressive *2024-04-27, version 4.11.0* You are very awesome..!! I am very glad to create video by you. Thanks a lot for this wonderful video!!❣️❣️❣️ ### 5/5 — Great Experience *2024-04-03, version 4.11.0* Ms Nandita always help to share lovely wishes with me from my special celebs Thanks entire team ### 5/5 — Help is good BUT *2024-03-29, version 4.10.0* Help on call was good but am not to FIND subscription link in the app …..tried a lot BUT no success….. Assistance Required Regards, Gourav ### 5/5 — Amazing app *2024-03-05, version 4.8.0* I have such a great experience Thanks a lot Nandita mam. For giving me a complementary editing also🥰 ### 5/5 — TrueFan: Turning Oops into Wow! *2024-02-04, version 4.8.0* I accidentally goofed up my phone number, but TrueFan's Nandita turned things around brilliantly! Nandita’s weekend assistance was exceptional, ensuring my message reached to me. With TrueFan's amazing video, I shared the love with my dear ones. This app is a winner! 🌟 ### 5/5 — Anniversary Wishes *2023-12-11, version 4.8.0* I am extremely grateful to Nandita from TrueFan. She helped me in solving all my queries even on Sunday as I am not digitally a very savvy person. Desperately wanted to send anniversary message to my younger sister. Nandita helped me all along. An excellent app to make your loved one feel special on their special day. Thank you to entire team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*