# TRUEFREE — user reviews > 87 indexed App Store user reviews of TRUEFREE by 深圳市星科启创新科技有限公司, rated 1.30/5 from 16 ratings. - Source: https://appshunter.io/ios/app/truefree/id6469408472/reviews - App overview in markdown: https://appshunter.io/ios/app/truefree/id6469408472.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 14 ## What do users think of TRUEFREE? Overall sentiment: negative **Pros** - 🎵 Good sound quality and audio performance - ⚙️ Comprehensive equalizer and preset customization - 🔧 Useful hearing test feature - 👂 Comfortable earbuds design - 📱 App works well once successfully registered - 🎧 Dual pairing mode functionality **Cons** - 🐛 Registration process fundamentally broken - 🔐 Mandatory account creation requirement - 🌐 Password validation error messages unclear - 🎨 UI design issues (invisible buttons, poor contrast) - 🔄 Endless pairing loops with Bluetooth - 🌍 Language switching issues (reverts to Chinese) - 📧 Verification code delivery failures - 🔌 Device recognition failures - ⚠️ Accessibility issues with VoiceOver - 🖥️ Dark mode rendering problems - 💧 Sweat/moisture sensitivity in earbuds - 🔗 Broken documentation links - 🚫 No guest/visitor mode option - ⏱️ Firmware update stuck at 0% **Commonly reported bugs** - Registration password validation rejects valid 6-20 character passwords - Special characters not allowed in passwords without notification - Register button invisible in dark mode - Verification code email not sent - App crashes when clicking 'connect device' on iOS 18.6.2 - Device name validation prevents pairing with default names - Endless loop between app and Bluetooth settings during pairing - Network error messages appear randomly - App switches to Chinese after updates - Firmware update progress stuck at 0% - Scan function repeatedly prompts connection instead of connecting - VoiceOver incompatibility prevents terms acceptance - Relaxation music hall closes app on iOS - Touch control settings don't persist (disabled in app but still active) - Device detection fails for certain models (TrueFree 01, T2, T3) **Most requested features** - Optional account creation (guest mode) - Better password requirement documentation - Improved UI with visible, labeled buttons - Better language localization and persistence - Arabic language support - Accessibility improvements for screen readers - Volume override/increase maximum setting - Better device pairing interface - Comprehensive user manual (not just video) - Web-based registration alternative ## Newest reviews (15 of 87) ### 1/5 — 楽しみにしてたのに *2025-04-09, version 1.10* 会員登録までは一応出来ました。 ただ捨てメアドは使えずしぶしぶサブアカのメールを使うことになってしまった… 第一関門突破したと思ったらスキャンから次に進めなくなりました。iPhone自体にはちゃんと接続して、何ならイヤホンから聞きながらアプリ開こうがスキャンから接続を促す画面をチラチラ切り替わりまくってどうしようもありませんʅ(´-ω-`)ʃ お手上げ ### 1/5 — Useless *2025-04-09, version 1.10* Can’t register because it asks for a password when one has already been entered. If you ca not register, you can’t use the app. ### 2/5 — Schlecht umgesetzte App… *2025-04-09, version 1.10* Leider nicht durchgehend in der gewählten Sprache nutzbar, bei Aktualisierungen switched es plötzlich ins Chinesische - das beherrscht nun mal nicht jeder… Die Bedienungsanleitung für mein Gerät ist theoretisch angelegt, der Link verläuft jedoch ins Leere. So werde ich wohl nie erfahren, warum sich mein (altes) iPad nicht mit den Kopfhörern verbinden lässt… App gelöscht! ### 1/5 — Won’t let me register and won’t connect to Bluetooth *2025-03-21, version 1.10* Chose different earphones ### 1/5 — Can’t register *2025-03-15, version 1.10* When I try to register it gives me an error asking me to enter a 6-20 character password but I did enter one. Frustrating! Update: you can’t use any special characters in the password! But now no matter what I try to do in the app I get a network error and it says to try again. GRRRR! ### 1/5 — Can’t register so can’t use app *2025-03-12, version 1.10* I don’t see why I should need to register to use an app that controls my headphones, but regardless every password I enter gets rejected with the same message that other reviewers are getting (must be 6-20 characters, which it is). ### 2/5 — App is somewhat useful *2025-03-05, version 1.10* The user guide is a muted video about the app not the headset. How do I turn this thing off? ### 1/5 — Unable to register *2025-01-31, version 1.8* I’m trying to register but it keeps giving an error message saying I need to enter a 6-20 character password, which I did, but it still gives the error message. Will be returning the earphones I bought. ### 1/5 — Can’t register *2025-01-20, version 1.8* I tried to register a new user, got the verification code, entered a password as the app instructs (between 6-20 chars) but won’t accept any password I try to set. Good the the Truefree O2 are quite cheap and mostly work without the app otherwise they’d be going for a refund. I’d like to be able to set the EQ using the app though. ### 1/5 — ??? *2025-01-17, version 1.8* Kein Anmelden möglich. ### 1/5 — Non riconosce le cuffie *2025-01-10, version 1.7* Posseggo delle truefree t2 ma quando provo ad associarle all’app mi dice che non è possibile farlo a causa del nome del dispositivo (che non ho cambiato, ho lasciato quello di default) ### 1/5 — It’s 🍆 *2024-12-31, version 1.7* Horrible ### 1/5 — Nicht nutzbar *2024-12-12, version 1.7* Leider ist die App mit VoiceOver nicht zu nutzen. Es ist nicht einmal möglich, den Datenschutz Button zu akzeptieren. Daher ist die App für mich leider vollkommen sinnlos. ### 1/5 — 認証来ない *2024-12-06, version 1.7* アプリをインストールしメールアドレスを入力したが、送ると言われた認証コードが来ない。というわけで使用はできませんでした。 ### 1/5 — Garbage *2024-11-22, version 1.7* Wants a 6-20 character password, which I’ve given it. So useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t register *2026-06-29, version 1.15* This app is horrible, why do you need to register for a app to control ear buds it’s ridiculous. Either way it won’t send me a verification code so I can register so it’s literally useless. ### 1/5 — Garbage *2026-01-07, version 1.14* Wants a 6-20 character password, which I’ve given it. So useless. Can’t do anything with it. Junk that lets down not bad earbuds. ### 1/5 — Worst headset I've ever bought *2025-12-13, version 1.13* It barely works, when it's in physical activity it changes the music and even turns it off because of the sweat. Terrible, horrible. And the app doesn't even work. ### 1/5 — 新規登録できない *2025-10-12, version 1.12* 認証コードを取得するボタンを押すと、ネットワーク異常と出て認証コードが取得できないため、何度やっても新規登録できません。運営さん回答求む。 ### 1/5 — Truefree App *2025-09-22, version 1.12* App crashes when clicking ‘connect device’. Currently on iOS 18.6.2 ### 1/5 — No me deja ingresar a la app *2025-08-12, version 1.12* Me dice que no estoy conectado a unos audífonos truefree y me manda a configuración de mi celular ### 1/5 — Schlechte App *2025-08-04, version 1.12* Leider wird der TrueFree T3 nicht gefunden. Daher ist die App nicht zu gebrauchen. Wenn nachgebessert wurde können wir uns über mehr Sterne unterhalten. Grüße ### 1/5 — Cannot log in *2025-05-27, version 1.10* Unable to log in to app and charged $16 for the pleasure… ### 1/5 — アカ新登録不可 *2025-04-19, version 1.10* アカウントの新規登録ができない ### 1/5 — Horrible, account making process *2025-04-09, version 1.10* Should be zero stars!! Great earclips but If it’s this hard to even make an account, the rest of the app must be complete garbage…Y’all need some help in your I.T. Dept. Please fix ## Most praised reviews (10 highest-rated) ### 5/5 — Works pretty well *2025-09-09, version 1.12* Seems to work ok with my new EarFit DS1 earbuds. All settings available within the app. ### 5/5 — Ripristino app *2025-07-16, version 1.12* Bravissimi vi siete meritato un Bel 5 stelle ### 5/5 — Great earbuds *2025-05-25, version 1.10* Great sound and easy to set up particularly if you don’t tolerate things in your ear a godsend. ### 5/5 — vi que tenía mala calificación pero a mí sí me funcionó *2025-03-20, version 1.10* me fue bien con la app ### 5/5 — A mi me va genial.. *2024-04-03, version 1.3* Con la aplicación los cascos se convierten en los mejores cascos que he tenido en mi vida.. y vengo de los AirPods.. ### 5/5 — 会員登録ができました！ *2023-10-16, version 1.0* iphoneをダークモードに設定していると会員登録をするボタンが見えにくくなってしまっていて、それに気が付かずに星1レビューをしてしまいました。やはりちゃんと確認しなければダメですね…。 このアプリによってマルチポイント接続の不具合も無くなり、TrueFreeO1を快適に使えるようになりました。ありがとうございます😭 ### 4/5 — Works fine *2024-09-22, version 1.7* No issue registering and the app works ok. Bit of a delay when changing the equaliser presets but not really an issue. ### 4/5 — To sign up: get the App on MacOS *2024-05-01, version 1.3* For all of you who can’t sign up on a phone - install the app via the MacOS App Store, and you’ll be able to complete the signup process. Then you can come back to the iOS App and log in. It’s a pretty basic app. You’re able to update the sound output via an equaliser, or choose from preset scenes. There’s a hearing test, which is fun to do, just make sure you’re in a very quiet environment. I enable dual pairing mode, it like most features in the app, it doesn’t tell you what it does. TrueFree - I recommend you find someone fluent in English to thoroughly test this app, because it currently has many issues. It has potential, but needs urgent refinement. ### 4/5 — Relaxation music hall not working? *2024-03-21, version 1.1* Playing anything on the music hall closes the app on iOS. Everything else is good. ### 2/5 — اين اللغة العربية *2025-07-21, version 1.12* اشتريت السماعات ولم اكن اعلم ان اللغة العربية غير موجودة ولو علمت لما اشتريتها --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*