# TrueLane from The Hartford

> Auto insurance policyholder app that tracks driving behavior for potential renewal discounts. (iPhone/iPad app by The Hartford Fire Insurance Company.)

- Source: https://appshunter.io/ios/app/truelane-from-the-hartford/id1427820962 (this page in markdown: same URL + `.md`)
- Developer: [The Hartford Fire Insurance Company](https://appshunter.io/developer/366806427)
- Category: Finance
- Price: Free
- Rating: 4.70/5 from 7,184 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 76 MB
- Languages: English
- Released: 2018-08-26
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/truelane-from-the-hartford/id1427820962/reviews.md

## What is TrueLane from The Hartford?

TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.

## Key features

- Automatic driving behavior measurement
- Utilizes smartphone sensors
- Potential renewal discount based on safe driving
- Free for eligible policyholders

## What do users think of TrueLane from The Hartford?

Overall sentiment: negative

**Pros**

- 🚀 Tracking driving for discounts
- 👍 Increased awareness of driving habits
- 💡 Cop in the car to improve safety

**Cons**

- 🐛 Inaccurate speed and braking detection
- 🔋 High battery consumption
- 🤔 Penalizes normal driving behaviors
- 👎 Unreliable app performance
- 💤 Poor customer support

**Commonly reported bugs**

- Inconsistent trip tracking
- Incorrect speed and location data
- Login and app stability issues

**Most requested features**

- Ability to mark trips as passenger
- Option to pause app when not driving
- Integration with vehicle data instead of just phone sensors

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/truelane-from-the-hartford/id1427820962/reviews.md

### 5/5 — Tracking my driving for discounts on insurance

*2023-01-30, version 2.1.6*

True lane helps you be a safer and better driver by tracking your driving on a daily basis. Also you get discounts on your auto insurance which is a dual plus for savings and a better driver all in one.

### 3/5 — Not accurate

*2022-12-20, version 2.1.6*

I recently traveled twice from Nevada to Colorado and there are new speed limit posts in Utah. I tested the app and used my cruise control with posted speed limits and TrueLane had numerous speeding events. Now even my vehicle gps screen didn’t pick up the new posted limits. With that said , I had part of my trip at 181 miles show 93 events and a day later show 166 events. Now you can only imagine the amount of events the app got me for on the trips. What the heck!. I had my cell phone ring with an important call and pulled over and stopped then answered it. The app showed high risk event distraction for this, again what the heck! Around town I haven’t had any real issues, only out on the highway with updated speed limits posted. Time to update the app with new posted speed limits in the states.

### 1/5 — I wish there was a zero star rating

*2022-12-05, version 2.1.6*

This app is a huge joke. It records inaccurate driving speeds that are not even possible on winding roads. I know that neither I nor my husband ever drive 68 miles per hour on the back road to the grocery store. But it says we did. It also charges an event when you have a speed change from 19 mph to 9 mph. What is not safe about that. So I watch as our discount drains away based on stupid or inaccurate data. It also said I was going 79 on that same backroad to the grocery store. Ridiculous!!  Why bother with this just take away the discounts and do something real. This is stupid and frustrating.

### 3/5 — Ok but with some glaring flaws…

*2022-11-10, version 2.1.6*

I have a job, in which I am often a passenger in a vehicle. Would be nice to have the ability to enter some sort of “work mode,” instead of having to refuse multiple irrelevant entries.

A bigger problem is the inability to pull over, stop and make a perfectly safe short phone call without getting dinged for distracted driving.

For example, during an hour long commute:

-Drive about half the route
-Pull into parking area, fully stopped while making a phone call for a few minutes
-Hanging up, put phone away and safely drive the remainder of the route

The app lumps all the above into one drive and flags a major distraction where there wasn’t one. Pretty frustrating and unnecessary I think.

### 1/5 — Pathetic Technology for IPhone

*2022-10-25, version 2.1.6*

I have been trying to download and activate this app on my iPhone XR for 5 weeks in advance of my policy going active. One reason that I was sold on this policy was the idea that my husband and I could get an additional credit against the premium after our driving was observed by this app over a period of six months. How can that ever happen if you cannot get to the page to create a login and set up the the app to activate with the policy effective date?? I called on 6 occasions, explaining the issue, and jumping thru all the hoops that they had me ‘try’ to make it work…only to have them finally tell me that they were aware of the issue and will have it fixed “next week.” The Tech support people seem to be clueless as to how to correct that glitch.

### 4/5 — Better than others, but BEWARE

*2022-10-20, version 2.1.6*

The app will penalize you for going 75 mph in a 75 mph posted speed zone.  You’re also penalized for driving between midnight and 6 am.  The app will also consider you a driver if you’re on a bicycle. 
You have only 24 hours to mark your trips as driven by you or as a passenger. 
Finding a contact number to call them is impossible.

### 1/5 — App doesn’t work consistently

*2022-10-11, version 2.1.6*

Many of my trips show as one way. I never return home? I drove over 450 miles in one day. The trips show I hopscotched through a few states?  I’ve called TrueLane numerous times. Same response, delete app, clear cache and download app. I’ve talked to Hartford numerous times. No resolution. My phone security tells me how often TrueLane is active. The app shows about 30% of my trips. I think it’s a scam. Hartford already tried once to charge me for NOT using the app

### 2/5 — Distracted driving

*2022-10-05, version 2.1.6*

I am a very careful driver and I use TrueLane for an insurance discount. If I receive a call while I am driving but do not answer, I still receive a “demerit” for distracted driving. If I go to the drive up ATM or fast food window, I pull out my phone wallet to get my ATM card out and I receive a demerit for distracted driving; even though the car is not moving and I am not on the phone.

### 1/5 — Doesn’t work

*2022-08-16, version 2.1.4*

I installed the app the day my auto insurance became effective, July 21st. The email said I had to record a trip within 27 days to get my discount. Now with the discount I will save good money with the Hartford. I’m now at 24 days and I’ve spoken to technical support four times and it still doesn’t work. And that’s when I can get someone to answer. I’m sick of calling and sitting on hold. 
Now they’ve decided there’s a bug where it won’t work with an iPhone. I was told last week to drive for two days and it would be fixed. Now they’re telling me to drive for a week and it will be fixed. 
I’m ready to find another insurance company.

### 1/5 — Horrible

*2022-08-15, version 2.1.4*

I never use the phone or text while driving. However when I pull over, put the car in park, and turn off the ignition then when I make a call the app dings me for making a call while driving. Today we got an email from Hartford Truelane telling us that we would not get our discount if we didn’t start using the app again. The problem is the app quit working; I deleted and reinstalled; adequate working again.

## Frequently asked questions about TrueLane from The Hartford

### What does the TrueLane app do?

The TrueLane app uses your smartphone's sensors to automatically measure how you drive. It analyzes your driving behavior to help you understand your habits and potentially earn a discount on your auto insurance renewal.

### How can I get a discount with this app?

The safer you drive, the better your potential Renewal Discount will be. The app tracks your driving and provides insights that can lead to savings on your auto insurance.

### Is the TrueLane app free to use?

Yes, the TrueLane app is free for auto insurance policyholders from The Hartford who are enrolled in the TrueLane program in select states.

### What states is the TrueLane program available in?

The TrueLane app is available to policyholders in select states. Specific state availability is determined by your enrollment in the TrueLane program with The Hartford.

## Version history (last 1 release)

### 2.1.6 — 2022-08-18

Performance improvement and minor bug fixes.

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## More apps by The Hartford Fire Insurance Company

- [Auto & Home at The Hartford](https://appshunter.io/ios/app/auto-and-home-at-the-hartford/id366806424)
- [The Hartford Events](https://appshunter.io/ios/app/the-hartford-events/id1532409083)
- [TrueLane by The Hartford](https://appshunter.io/ios/app/truelane-by-the-hartford/id1557753050)
- [The Hartford](https://appshunter.io/ios/app/the-hartford/id6450317375)

All apps by The Hartford Fire Insurance Company: https://appshunter.io/developer/366806427

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*