# Truely・Travel eSIM & Data Plan — user reviews > 55 indexed App Store user reviews of Truely・Travel eSIM & Data Plan by Truely Pte Ltd, rated 4.59/5 from 150 ratings. - Source: https://appshunter.io/ios/app/truelytravel-esim-and-data-plan/id6480101996/reviews - App overview in markdown: https://appshunter.io/ios/app/truelytravel-esim-and-data-plan/id6480101996.md - Rating breakdown: 5★ 108 · 4★ 28 · 3★ 1 · 2★ 2 · 1★ 5 ## What do users think of Truely・Travel eSIM & Data Plan? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Quick setup and activation - 💰 Competitive pricing - 📶 Reliable and fast data speeds - 🌍 Seamless international use - 💬 Instant chat support - 💡 Easy to use app - 💯 High recommendation from users - ✅ Efficient problem resolution - ✨ Helpful and patient support staff - 🌟 Great value for money - 🔄 Easy eSIM transfer - 🌐 Works seamlessly with local networks - ⏳ Unlimited validity feature **Cons** - ⚠️ "Unlimited" plans are limited (fair usage) - 📉 Significant price increase in plans - 📱 App UI/UX issues in v2 - ❌ No auto top-up feature - 🚫 Instagram support account doesn't exist - 🤔 Unclear what is received - 💸 Wasted money on unreliable service - 📉 Slowdowns/throttling - ❌ No free trial via app **Commonly reported bugs** - eSIM expired before installation - eSIM not transferring correctly - Data not activating on arrival - App v2 font rendering issues - Cannot turn off push notifications in app settings - eSIM installation difficulties - eSIM deleted and unable to reinstall **Most requested features** - Auto top-up feature - Fix app UI/UX issues in v2 - Reintroduce more affordable plans - Add free two-day trial via app ## Newest reviews (16 of 55) ### 5/5 — Very good *2025-12-31, version 2.6.0* Very good online assistance with technical problem ### 5/5 — An amazing app, and great customer service *2025-12-25, version 2.6.0* 5 stars ### 5/5 — EXCEPTIONAL SERVICE *2025-12-19, version 2.6.0* Truely is Truly amazing! Easy to use, professional service attendants and true value for your money! Choose Truely today!! ### 5/5 — Dr Walt *2025-12-13, version 2.6.0* Good support via WhatsApp…. Good service ### 5/5 — Great Customer Service *2025-12-07, version 2.5.3* Simple to download. Very quick installation. Chat on WhatsApp answered all my questions prior to and during the process. Excellent. Once I have used the service I will report back on that experience 😀!! ### 5/5 — Support *2025-12-05, version 2.5.3* Very easy to use and even when I get a little confused, the support team response is very quick and extremely helpful :)) ### 5/5 — Support *2025-12-01, version 2.5.3* The team was really helpful in helping me troubleshoot my data when it stopped working. ### 5/5 — Quick, reliable and efficient *2025-11-29, version 2.5.3* Thanks for great service and support ### 5/5 — eSIM *2025-11-24, version 2.5.3* Brilliant help desk. Worked with my old, not tech savvy brain to sort it out. ### 5/5 — Amazing app and great support *2025-11-24, version 2.5.3* One of the top travel app Proving a fast and stable internet and amazing great customer service love it ### 5/5 — Great service and amazing customer service *2025-11-21, version 2.5.3* After using a plan in Saudia Arabia that worked seemlessly I went to UAE and got another plan however didn’t transfer as intended, got in contact with customer support who replied quick and got me up and running within a matter of minutes. Great service !! And Thank you to Viola who assisted me ### 5/5 — Dubai eSIM *2025-11-15, version 2.5.2* I bought eSIM but had troubles completing the activation. I got immediate response when I sent a message to them. I am really happy with the service so far and will definitely use them for my next travels ### 5/5 — Great Customer Service *2025-11-11, version 2.5.2* Super efficient and helpful!! My data wasn’t working but they gave me screenshot examples and it worked in no time, 10/10 service. Thank you! ### 5/5 — Superb Customer Service *2025-10-30, version 2.5.0* Recommend this highly - got data at a great price and the assistance by help was incredibly patient and superb ! ### 5/5 — Quick easy and great support *2025-10-15, version 2.3.0* What a simple easy company to use ### 5/5 — Great Customer Service *2025-10-08, version 2.2.0* My plan stopped working in a remote area of Morocco- I WhatsApped customer service via WiFi and we reset a couple of settings and all good once I reached better internet reception….. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable service *2026-03-06, version 2.9.2* If you’re looking for a consistent reliable service for your travels. This is not the one. I had to purchase data service from another provider during my trip and wasted money. They used scummy calculations when refunding too. Don’t believe the 5gb high speed that they advertise for the unlimited plan. Of the 4 days I purchased, 2 were barely usable and 2 was fully unusable. For the days it worked, I never could use anywhere close to the advertised 5gb data because of constant cut outs and slow downs/throttling ### 1/5 — Poor UX/UI *2026-01-17, version 2.7.1* I intended to buy one day of data and you just charged me for 7 because your menu automatically set it to seven days. Please refund me for six days immediately!!!! ### 1/5 — Scam *2025-11-03, version 2.5.1* Don’t use. Their “Unlimited” plan is very limited and only exists under “fair usage”. I used it with my mac for 2 hours and got limited to 0.1mbps ### 1/5 — Not clear what you receive *2025-07-08, version 2.0.9* Not recommended ### 1/5 — Terrible deal *2025-05-02, version 2.0.0* I used to use Truely for my travels. I just noticed they completely revamped their plans to costly unlimited plans. It’s no longer worth it. I used to pay around $10-$15 for a two week trip with 5GB which was plenty in combination with local WiFi networks. Now the unlimited plans for 15 days cost like $60 or around $100 for an entire region like Europe. Seriously?! I can get a local prepaid eSIM at the destination for way cheaper. Who came up with this? ### 2/5 — Resolved ESim situation *2025-11-09, version 2.5.2* i couldn't get the new Truely esim to install and had difficulty getting a phone consult going. The tech expert successfully coached this novice through the esim installation. Thank you for your patience and another successful installation. ### 2/5 — Nice idea *2025-05-07, version 2.0.1* But no free two day trial if you go through the app. They say customer support on Instagram but the account doesn’t exist ### 2/5 — No auto top up feature *2024-10-19* No auto top up feature upon expiry of days ### 3/5 — Truely disappointing *2025-08-07, version 2.1.0* It works, but be aware that “unlimited” is limited to 10 GB per day and will stop working after that. ### 3/5 — No auto top up feature *2024-10-22, version 1.2.1* No auto top up feature upon expiry of days ## Most praised reviews (10 highest-rated) ### 5/5 — Best option out there *2026-03-24, version 2.9.2* Easier to use, all ready for when you land & just as competitively priced ### 5/5 — Perfect for travelling *2026-03-17, version 2.9.2* First time using Truely once arriving in Bali and customer service had been amazing with assisting us set up. As a first timer, I loved how the team intervened while I was still at the airport and walked out with connection to data. Highly recommend, their response time is very quick. ### 5/5 — Jeje *2026-03-03, version 2.9.2* Jeje was wonderful in helping me sort out any issues with the sim quickly and efficiently xx ### 5/5 — Best eSIM *2026-02-26, version 2.9.1* I had a slight issue with my eSIM and a bloke named Andy helped me out so much. Best customer service I’ve received in a long time and had it sorted in 10 minutes. So quick and responsive, I never leave reviews but he was so helpful I couldn’t not. 10/10 ### 5/5 — Excellent *2026-02-25, version 2.9.1* The service is second to none absolutely perfect ### 5/5 — Excellent service *2026-02-21, version 2.9.0* I had an eSIM gifted but it had expired before I installed. I used the WhatsApp chat function and a very helpful person walked me through how to set it all up. The chat function was instant - I didn’t have to wait at all. Highly recommend ### 5/5 — Great App and Support Service *2026-02-15, version 2.9.0* I recommend this App wholeheartedly I had a problem which was my fault but was instantly resolved by great customer support ### 5/5 — Great Service and Support *2026-02-03, version 2.7.1* I bought the service some time ago for both Europe and the UAE and it worked seamlessly. I then changed phones and the support team were very helpful and patient in helping to transfer the eSim to my new phone. Highly recommend the Truely eSim ### 5/5 — Really efficient! *2026-01-19, version 2.7.1* I get really confused when it comes to getting eSIMs for overseas countries, but their customer support was so helpful and helped me figure out my problem straight away, and at an affordable price. Once I got my data working, there are no problems and it’s relatively fast! ### 5/5 — Excellent Service! *2026-01-01, version 2.6.0* I needed help reinstalling my Truely eSIM today because my phone with the eSIM was stolen in Barcelona last February. Zahra was very helpful in walking me through how to install the eSIM manually and was very patient with me while I struggled to find the ‘manual install’ option on my iPhone 16. Once that was successful, Zahra answered my other question about how to add a short plan for another region I will be traveling to during my European visit. Five stars for the customer service today! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*