# TrueMoney - Pay & Earn Coins — user reviews > 119 indexed App Store user reviews of TrueMoney by True Money Company Limited, rated 3.40/5 from 299 ratings. - Source: https://appshunter.io/ios/app/truemoney-pay-and-earn-coins/id663885752/reviews - App overview in markdown: https://appshunter.io/ios/app/truemoney-pay-and-earn-coins/id663885752.md - Rating breakdown: 5★ 145 · 4★ 34 · 3★ 13 · 2★ 15 · 1★ 92 ## What do users think of TrueMoney? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Convenient scan to pay at 7-Eleven - 👍 Lots of discounts and promotions **Cons** - 🐛 Buggy and crashes frequently - 🤖 Lack of English language support - 🤷‍♀️ Useless for foreigners/non-Thai users - 🔒 Concerns about data privacy and security **Commonly reported bugs** - Unable to scan passport/ID - Registration process not working - Connectivity issues and failed transactions - App crashes and freezes frequently **Most requested features** - Support for international payment methods - Prompt Pay integration for peer-to-peer payments - Improved passport/ID scanning process - Multi-language support, especially English ## Newest reviews (16 of 119) ### 2/5 — Constantly crashes *2026-06-05, version 5.78.0 (1892)* App is constantly crashing, unfortunately it’s the only thing available for foreigners who can’t get Thai bank account and are wanting to pay with QR code :/ ### 1/5 — Bummer *2025-12-09, version 5.72.1 (1840)* I was hoping this would be the solution to scanning Thai QR codes. It wouldn't even allow me to start the registration process with a Thai number. I tried several times over 3 days. Support is in Thai only and can not copy to translate. ### 1/5 — Don’t waste your time, this app doesn’t work. *2025-11-14, version 5.72.1 (1840)* You can’t get past the passport verification. They tell you to contact support but does absolutely nothing to help. ### 3/5 — Than *2025-11-10, version 5.72.1 (1840)* Good ### 1/5 — Foreigners can not use this! *2025-11-06* Forigners CAN NOT use this app. Can not scan passport. I tried last week too. I called support. They said temporairly not working & tomorrow it will work. =NOT! It still doesnt work aweek later! Forigners CAN NOT use this app. Can't scan passport - doesnt accept. Says can't use photo & must be original. it IS the original ive been trying to scan !! **Developer response:** "Hello, Mr. late driver cost $35 cance TrueMoney apologizes for the inconvenience. Please contact the TrueMoney Customer Service Center at 1240 or report the issue via Live Chat. Our staff will be ready to investigate and assist you. Thank you. TrueMoney Care Team" ### 1/5 — Can’t get past step 1 *2025-10-03, version 5.71.0 (1832)* Step 1 - enter your phone number. App does nothing. Can’t advance. Not a very encouraging sign for an app that wants to control your money. ### 2/5 — No PromptPay- not helpful *2025-08-12, version 5.69.1 (1814)* Application has no PromptPay not very useful for travelling, can pay cash or card at 7-11. ### 3/5 — เมื่อไหร่จะปรับปรุงหน้าแสดงผลการโอนให้อ่านง่าย *2025-07-01, version 5.68.0 (1801)* เมื่อไหร่จะปรับปรุงหน้าแสดงผลการโอนให้อ่านง่าย ให้ตัวเลขใหญ่ๆ ชื่อผู้รับอ่านง่ายๆ ### 1/5 — I do not recommend *2025-06-22* Don't even try, it's only for those who know Thai. There is no support, everything works crookedly. To scan a document, you need to hire a professional photographer and even then it's not a fact that it will pass the check. ### 1/5 — The app is not working *2025-06-17, version 5.67.0 (1793)* Hello I am a foreigner living in Thailand , I am trying to use this app but it’s not working , every time I scan my passport they will tell me to come back later ### 4/5 — Great for Expats – No Thai Bank Needed *2025-06-17* TrueMoney with Advanced level is a game-changer. Just upload your passport and Thai driver’s license, and you can pay both personal and business PromptPay QR codes. With this and a few other tools, you won’t miss having a Thai bank account. Only gripe: top-ups at 7-Eleven are limited to 3,000 THB—would love more flexible options. Edit: Wish it were more reliable. “Unable to process” occurs more than I would like. **Developer response:** Thank you for your feedback. We will not stop developing the app to be better. If you like our app, please give us a 5-star rating to encourage our team. TrueMoney Care Team ### 2/5 — , *2025-06-14, version 5.67.0 (1793)* It doesn’t accept PayPal ### 2/5 — Far from effortless m *2025-06-06, version 5.67.0 (1793)* You register, can access the App, then basically it does nothing. Need to submit yet more documents for it to work actually do anything. Approval is far from quick. ### 3/5 — Great for Expats – No Thai Bank Needed *2025-06-06* TrueMoney with Advanced level is a game-changer. Just upload your passport and Thai driver’s license, and you can pay both personal and business PromptPay QR codes. With this and a few other tools, you won’t miss having a Thai bank account. Only gripe: top-ups at 7-Eleven are limited to 3,000 THB—would love more flexible options. Edit: Now rated 3 stars for repeated connection errors when no such issue exists. I’m switching to Moreta Pay. **Developer response:** Thank you for your feedback. We will not stop developing the app to be better. If you like our app, please give us a 5-star rating to encourage our team. TrueMoney Care Team ### 3/5 — การอัพเดท *2025-05-15, version 5.66.1 (1788)* อัพแล้วช้ามาก กว่าจะเข้าแต่ละหน้าได้ เพย์เน๋กซ์เข้าไม่ได้เลยค่ะ ### 1/5 — Can not scan the passport *2025-02-19, version 5.63.0 (1755)* Tried 100 times but it failed to scan my passport useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless for foreigners *2026-08-18* They make you go through the entire application process which includes submitting your passport information just for you to not be able to use the app even after approval. An absolute waste of time and energy. **Developer response:** Regarding your issue, we advise you to contact our Customer Support for further assistance via Live Chat or Call 1240 for 24 hours. ### 1/5 — Never use this App, as a visitor *2026-06-14* You can’t transfer money or withdraw money once you deposit or someone send you money. Basic only allow you 3000 which is just one trip to expensive places. And money more than that is froze in the wallet just to use in seven Eleven. That’s seems scam. So if you are visitor don’t use this app. **Developer response:** Regarding your issue, we advise you to contact our Customer Support for further assistance via Live Chat or Call 1240 for 24 hours. ### 1/5 — Useless Staff *2026-05-27, version 5.77.1 (1886)* The app will not open unless a facial scan is completed every time when trying to use the app. Trying to resolve with staff via chat is useless. ### 1/5 — Not a good app *2026-05-22, version 5.77.1 (1886)* I signed up and then can’t even use the app won’t accept my Visa card ### 1/5 — TOURIST BEWARE *2026-04-04, version 5.75.3 (1877)* Don’t use if you’re a tourist. If you do only put in very small amounts. If you lose your phone you’ll have to get a new tourist SIM and won’t be able to get the OTP code to access funds tied to your old phone. No English customer support to help. ### 1/5 — Application Delay *2026-03-23, version 5.75.2 (1876)* After I updated lasted version in IOS ,application is very delay. ### 1/5 — Most lagging App ever used in my entire life *2026-03-22* Before it’s just fine until I was forced to update the App. Now it takes about 12 seconds to load to the bio-login prompt, and takes about 20 seconds to show the full homepage after logged in. Then it takes 5-10 seconds to respond every single tap on anything on the screen. Product manager should be fired. **Developer response:** We apologize for the inconvenience. Kindly contact our Customer Support for further assistance via Live Chat at https://www.truemoney.com/ or call 1240 (press 4) from 10:00 - 19:00 everyday. ### 1/5 — Absolutely useless and impossible to use. *2026-02-02, version 5.74.0 (1866)* I hate whoever made this app. It’s useless, impossible to start using and complete joke. I HATE TRUEMONEY ### 1/5 — Приложение для местных *2026-01-09, version 5.73.1 (1855)* Год назад прошел верификацию в приложении, сейчас при входе невозможно отправить смс код, приложение висит, не рекомендую. Если нужны электронные деньги для оплаты в Севенах и QR кодов качайте Deep Pocket ### 1/5 — Don’t waste your time *2025-12-24, version 5.73.0 (1852)* First of all it’s for foreigners yet it’s Thai language everywhere. Then you go through all the steps and wait the time for them to verify and you go to add a card. But can only use a card issued in Thailand. Such a waste. If I had a card issued in Thailand I wouldn’t even need this stupid app to pay by QR code. Seriously don’t waste your time and energy on this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Money transfer *2026-08-25* I like that to transfer some money with this application… ### 5/5 — As long as you have a Thai bank account… *2026-06-08* This is a great app. You can’t directly connect an international bank account or credit card. It’s not surprising given how Thailand locks down its banking sector to maximize profit from foreigners. My guess is that the lack of support for international forms of payment is very likely imposed externally by regulation. I don’t see a business like True turning down ‘free’ money from abroad unless they have to. **Developer response:** Thank you for your advice. We will try to develop our Application better and more efficient as possible. If you need any further information, please do not hesitate to contact our Customer Support for further assistance via Live Chat or Call 1240 for 24 hours. Thank you TrueMoney Care ### 5/5 — Great for Expats – No Thai Bank Needed *2025-05-13* TrueMoney with Advanced level is a game-changer. Just upload your passport and Thai driver’s license, and you can pay both personal and business PromptPay QR codes. With this and a few other tools, you won’t miss having a Thai bank account. Only gripe: top-ups at 7-Eleven are limited to 3,000 THB—would love more flexible options. **Developer response:** Thank you for your feedback. We will not stop developing the app to be better. If you like our app, please give us a 5-star rating to encourage our team. TrueMoney Care Team ### 5/5 — Passport scan *2025-05-02, version 5.65.0 (1775)* Easy way is take your passport to True shop like l did in Bangkok and it was all up and running in ten minutes for True Wallet. ### 5/5 — Great app with lots of deals and offers *2022-01-05, version 5.30.0 (1039)* Great app with lots of deals and offers. Easy to use and accepted in many places in Thailand. Previously, the target customers were obviously Thai citizen. Hence, a lot of meaningless whinges from foreigners living in Thailand who didn’t bother learning Thai. Anyway, fast forward to 2021/2022 there are other foreign languages support, not just Thai and English. The app is fit for purpose in many ways. ### 5/5 — Gnnbn *2020-11-26, version 5.16.2* Hjklli ### 5/5 — Super convenient. *2020-02-12, version 5.3.2* I use it to pay at 7-11. Quicker than fumbling with cash and receipts. **Developer response:** Hi Nuolan, We're glad you find our app useful! If you can link a credit or debit card, you can pay at 7-11 without ever needing to top up your wallet balance again. Regards, Christian [TrueMoney product team] ### 5/5 — ใช้ง่าย *2019-06-14, version 4.20.6* ใช้ง่าย สะดวก และฟรีค่าธรรมเนียม 😊 ### 5/5 — ใช้งานง่ายสะดวกดี *2019-04-20, version 4.19.5* ใช้ง่าย ติดแต่การแลก point ต้องไปกดแลกที่แอพ true point กดผ่านแอพนี้ไม่ได้ ### 5/5 — No english language *2018-08-19* No answer for this question **Developer response:** Hi, thanks for your question. TrueMoney is now available for non-Thai users in English. Please go to Account > Language to change your language to English. Regards, Christian [TrueMoney product] --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*