# Truepic Vision — user reviews > 91 indexed App Store user reviews of Truepic Vision by TRUEPIC Inc, rated 4.70/5 from 7,403 ratings. - Source: https://appshunter.io/ios/app/truepic-vision/id1412132981/reviews - App overview in markdown: https://appshunter.io/ios/app/truepic-vision/id1412132981.md - Rating breakdown: 5★ 6,449 · 4★ 444 · 3★ 147 · 2★ 57 · 1★ 306 ## What do users think of Truepic Vision? Overall sentiment: negative **Pros** - 👍 Easy and seamless to use - 👍 Straightforward process - 👍 Simple and user-friendly **Cons** - 🔒 Concerns about data privacy and ownership - 🐛 App crashes and doesn't work as expected - 🤔 Unclear and confusing terms of service - 🤔 Doubts about the company's intentions - 🤔 Requires too many permissions **Commonly reported bugs** - Inability to open links within the app - Repeated requests to update to a non-existent app version - Camera and permissions issues **Most requested features** - Support for wide-angle and zoom lenses - Better camera integration and functionality - More intuitive navigation and user interface - Ability to delete or edit uploaded photos - Improved customer support and communication ## Newest reviews (15 of 91) ### 2/5 — A web app would have sufficed *2026-07-02, version 4.1.10* The app mostly works, has a UI usability issue with regard to displaying photo directions 1.5 lines at a time, and had to attempt photo upload twice. Leaving the app and coming back switched the Reopen button to “Finish Inspection.” Upon tapping, it opens the Reopen rationale screen (workflow state+UI bug). This should have been a web app. ### 2/5 — Shady practices *2026-03-28, version 3.41.0* For some inexplicable reason, the app will not work without precise location permission. It looks like they decided to earn an extra buck on the side by selling info to data brokers? Either that, or just plain incompetence. The app was required for a Weber grill brush recall. Adding one star to the review because the app does work within the mentioned limitations. ### 1/5 — Privacy nightmare from Weber Barbecues *2026-03-10, version 3.39.0* No Weber, you cannot have permission to access my photos and location just to replace your faulty recalled barbecue brushes. This is not how to conduct a product recall. ### 1/5 — Not a privacy focused *2026-03-09, version 3.39.0* Requires unnecessary permissions - why does the picture app requires “precise location”? ### 1/5 — Slow upload on wifi *2026-03-08, version 3.39.0* App was taking several minutes then timing out when uploading a single image on wifi. Finally worked with much slower cellular data. ### 1/5 — Doesn’t work *2026-03-06, version 3.39.0* The app doesn’t do the one thing it’s designed to do and support is no help. ### 1/5 — Full of trackers *2026-03-03, version 3.38.0* Had to use this for a recall, awful app with lots of trackers. Just to collect your data in name of taking a picture ### 1/5 — Doesn’t work *2026-02-28, version 3.38.0* I am supposed to upload a photo for my Weber grill brush recall claim. However, the photo will not upload on this true pic app and keeps getting stuck. So frustrating and so many hoops to jump through. ### 1/5 — Doesn’t work *2026-02-26, version 3.38.0* Directed from a recall item for Weber. First page says to hit paste button but there isn’t a button. ### 1/5 — Never loads *2025-11-10, version 3.32.0* App is constantly lagging and will not load. Should not take up a half hour of the day to do a walk around for a tire replacement ### 1/5 — Update issue *2025-11-04, version 3.32.0* Using on iPhone 16 and Immediately takes me to a screen that says I need to update the app before I can proceed. App is on the latest version and there is no option to upgrade. Guess I can’t use it. ### 1/5 — Shady *2025-09-23, version 3.31.0* Shadier than the forest after spring. ### 1/5 — camera doesn’t even work *2025-08-27, version 3.29.0* take picture doesn’t work and flashes a dark screen even after I have confirming it is enabled, it even says it’s enabled. it is a shame how a simple thing isn’t functioning ### 1/5 — App’s single function does not work *2025-08-24, version 3.29.0* The only thing this app does is take a photo to attach to a recall and the camera does not work, it’s just a black screen that flashes non stop and does literally nothing. This is the most inadequate app I’ve ever used in my life, how this release was even sent to production is mind boggling, your dev team needs to get it together, this app is trash. ### 1/5 — Worst Experience Ever *2025-08-03, version 3.27.0* I have for the last 3 weeks been diligently trying to get my refund processed for the Midea air conditioning unit I purchased that was recalled. Customer service is a joke and so is this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Privacy concern *2026-08-30, version 4.1.16* I had to download the app because a messy company called Zwilling made do it for a recalled item. You cannot use the app without agreeing to share your precise location. Deleted immediately. ### 1/5 — Terrible *2026-08-07, version 4.1.15* This app is atrocious. Out of all the ones the lenders use it is the only one that won’t connect inside houses constantly won’t load the photos. You can be at the property for over an hour just trying to get one picture. ### 1/5 — Camera doesn’t work *2026-08-02, version 4.1.15* Says if I continue to receive this error I should restart the app. Done that 20 times same thing still. ### 1/5 — Poor Interface *2026-07-09, version 4.1.11* Can’t delete photos taken with the app. Can’t upload photos from the phone. Can’t see the input box when typing a message to the support team. For such a simple product scope, this App falls short. ### 1/5 — Does not work *2026-07-07, version 4.1.11* App literally does not work. Calibrating signal over just doesn’t work, so I can’t use the camera, makes zero sense. ### 1/5 — Doesn’t work *2026-07-06, version 4.1.11* It won’t actually submit my claim. It takes the photo at random moments and then you have to back out to try to take the actual one on a second or third attempt. There’s no getting past taking the photo once you’ve finally gotten it taken. It just says that it is calibrating your location but it never finishes. I cannot actually submit a claim with this. ### 1/5 — Treat your customers as scammers *2026-07-05, version 4.1.10* Untrustworthy, requests unnecessary permissions and doesn’t let you continue if you have a developer phone. Sad that have to deal with this resolve a dangerously recalled product. ### 1/5 — Location permission won’t work *2026-06-25, version 4.1.7* I need this app to finish my recall yet there’s no way to allow location services to the app. Settings : Truepic app : zero way to give it permission. ### 1/5 — App won’t update *2026-06-20, version 4.1.7* Message in the app says update required, but when you go to the App Store it shows the latest version is installed. This app doesn’t work ### 1/5 — Intentional incompetence? *2026-03-17, version 3.39.0* Makes me take a picture then repeatedly rejects it. Do I need studio lighting and an iPhone 16 Pro? Not worth it to get a replacement on a recalled Weber brush. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy inspection *2026-03-11, version 3.39.0* Easy to take pictures and use to help with inspection of our house ### 5/5 — Easy to Use *2026-02-10, version 3.36.0* Process was simple to follow with no misleading questions ### 5/5 — Vehicle sale *2026-01-07, version 3.35.0* The app makes it very convenient for both seller and buyer. No waiting or appointments necessary to get the vehicle bank approved. ### 5/5 — Furniture Repair *2025-12-03, version 3.33.0* Took all the pictures super easy ### 5/5 — Easy *2025-10-07, version 3.31.5* Extremely easy to use. ### 5/5 — Easy process *2025-07-30, version 3.26.0* Very easy process. App walks you right through the process. Took about 10 minutes ### 5/5 — Great Ap *2025-06-04, version 3.22.0* Great Ap ### 5/5 — So easy and seamless to use! *2024-11-07, version 3.16.1* The inspection took under a minute and was very user friendly. ### 5/5 — Exactly what we need! *2021-12-01, version 2.3.49* I love the process, it tells me what it wants and I give it. Ted ### 5/5 — 1 Country Lane Vernon Ct *2021-11-02, version 2.3.48* Very straightforward and easy to follow --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*