# TruityCU — user reviews > 54 indexed App Store user reviews of TruityCU by Truity Federal Credit Union, rated 4.80/5 from 7,289 ratings. - Source: https://appshunter.io/ios/app/truitycu/id1472432080/reviews - App overview in markdown: https://appshunter.io/ios/app/truitycu/id1472432080.md - Rating breakdown: 5★ 6,474 · 4★ 515 · 3★ 134 · 2★ 43 · 1★ 123 ## What do users think of TruityCU? Overall sentiment: mixed **Pros** - 👍 Efficient and helpful - 🚀 Great mobile deposit feature - 💯 Excellent service - 🤩 Wonderful banking experience **Cons** - 🐛 App crashes and freezes - 🤯 Confusing and complex interface - 😡 Lack of support for older iOS versions - 💰 Free checking no longer free **Commonly reported bugs** - App shuts off instantly after login - Unable to switch to HSA account in the app - Incorrect account balance display **Most requested features** - Show credit card transactions and details - Add ability to pay bills directly from the app - Improve integration with budgeting apps - Implement dark mode support ## Newest reviews (13 of 54) ### 2/5 — Old-Fashioned *2026-05-12, version 3.32.0* Lots of room for improvement for this app in terms of presentation, user-friendliness, dashboard, navigation, and much more. You can’t even find your APR info for each account readily without digging into the statements, nor can you pull up images of past mobile checks deposited. It seems to be stuck in the 70’s. I love Truity as a bank but not a big fan of their App. We can do better. ### 4/5 — Hard to find *2026-05-09, version 3.32.0* Current interest rates are hard to find. Would like it to be a menu item that is easy to find. ### 5/5 — No longer usable *2024-03-23, version 3.5.0* The latest update has made the app I had used for several years unusable. My phone won’t update to the required IOS. ### 2/5 — Crashing *2024-03-03, version 3.10.1* App crashes when you try to deposit a check ### 5/5 — No accounts shown *2023-09-29, version 3.6.0* Online banking shows none of my accounts today. ### 5/5 — Awesome!! *2023-08-07, version 3.5.0* I’m super excited about this company…. ### 5/5 — Review *2023-07-19, version 3.4.0* Later ### 4/5 — Website needs work *2023-06-22, version 3.2.0* Not intuitive. Hard to easily navigate. Try again. ### 4/5 — Wrong amount *2022-05-15, version 2.41.0* Keeps showing wrong amount due ### 5/5 — Review *2022-05-04, version 2.40.0* Great bank thank you for your service! ### 5/5 — My wonderful experience with Truity Credit Union! *2022-02-08, version 2.37.0* I’ve been making great strides to improve my credit score for years! Now I have the means to pay down and pay off my debts, Truity has made this much easier with approving my credit card application for a rather generous limit! Now I am able to raise my credit score where it was before I became disabled! Thanks Truity! 🥳 KansasMan63 ### 5/5 — Mobile deposits *2021-06-14, version 2.31.0* Works pretty well have had no issues depositing checks ### 5/5 — Easy and convenient *2021-03-01, version 2.27.0* Easy to use ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse company ever. *2026-01-09, version 3.30.0* They make it so difficult to make payments. It takes 3 days to process payments. ### 1/5 — Ridiculous Compatibility for iPhone users *2025-11-13, version 3.17.0* Throw away society. To use Truity’s App I need to purchase a new IPhone for Compatibility . My other two banks in Bartlesville don’t require This to use their app. No reason you can’t have a secure app that includes all iOS versions . ### 1/5 — Doesn’t work on my older phone *2025-02-21, version 3.5.0* What’s the point??!?!? Decent security is possible.. my other credit union still supports both my old laptop and iPhone. This is a poor choice for customer service. ### 1/5 — No support for pre ios16 *2024-04-03, version 3.1.2* Used to be a great app, I have multiple accounts: personal, business, mortgage and I could flawlessly navigate between them. No longer, since they recently changed to no longer support anything under ios16. I have already called them to advocate for at least ios15. No one has any answers as to why, It’s ridiculous that a banking app is shutting so many people out of access, downright criminal. Also, this is the only banking app I can find that only supports ios16 and later. Go ahead and do a search yourself, I searched over 20 major banking apps at random and many credit unions (including in my own state) some even still support ios 13! Its really unfortunate that Truity decided to do this. ### 1/5 — Worst banking company, do not recommend *2022-01-28, version 2.37.0* Working with this company has been a miserable experience. The 1st time I tried to set up auto payments I could not use the app and had issues getting my account linked from my bank to pay on my vehicle. The employees are unhelpful. I have never had a smooth experience using this app and had have to struggle every time I try to make a payment. I will not be banking with this app or company again. ### 1/5 — Horrible. *2021-08-13, version 2.33.0* This is the hardest app to use. Why do I have to transfer money from multiple accounts in order to pay for one loan payment? Why not just have a pay now option ? Rediculous ### 1/5 — No clear instruction on how to enrol Zelle *2021-05-03, version 2.29.0* Such a shame !! ### 1/5 — Free checking isn’t free anymore *2021-02-09, version 2.25.0* I came to Truity for a local, free account. Not free anymore. I’ll be leaving. ### 1/5 — Terrible interface *2020-08-14, version 2.21.0* Terrible app. Instead of just being able to pay with bank info or credit card you have to go in and transfer every time and it’s very confusing. ### 1/5 — Meh *2020-03-23, version 2.16.1* I miss the old format. This new crap blows! Fix it or trash it!! ## Most praised reviews (10 highest-rated) ### 5/5 — Carol *2026-07-27, version 3.36.0* I have used Truity Bank for several years now and have loved it, but I am having extreme difficulty Logging into the app on my phone and switching between business and personal account ### 5/5 — 4 stars *2026-07-20, version 3.36.0* The question was whether I enjoy Truity CU. I do. But I’m having trouble with my new online terminology, nomenclature, etc. It’s coming, slowly. My memory just isn’t as good as it used to be. So, the 5th star is on me to earn. ### 5/5 — Trustworthy, reliable, loyal *2026-07-05, version 3.32.0* Truity always has my back. I can count on them! ### 5/5 — Excelent service *2026-06-12, version 3.32.0* Truity es un magnífico banco con una atención al cliente muy buena ### 5/5 — Exceptional *2026-05-14, version 3.32.0* Truity always goes out of their way to make things better and their customer service is unmatched ### 5/5 — Great Federal credit union! *2025-10-04, version 3.27.0* Great rates on all accounts I have with Truity. Good communication with all the representatives I have ever talked to . ### 5/5 — App processing/transactions *2025-06-06, version 3.23.1* I love the app, I have noticed transactions don't process at the correct time on this app. Overall I love this bank and this app!! ### 5/5 — Easy *2025-05-28, version 3.23.1* I do appreciate having my Truity account on my phone, so I can do everything quickly if I need it ### 5/5 — Five Star Review *2024-08-25, version 3.15.0* This has been my bank for 8 years and they’re always super efficient!! Any questions, comments and concerns are answered. ### 5/5 — Love Truity! *2024-06-11, version 3.12.0* I love Truity Credit Union in Olathe! Great, helpful people, good rates! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*