# Trulieve: Cannabis Dispensary — user reviews > 89 indexed App Store user reviews of Trulieve by Trulieve, Inc., rated 3.90/5 from 233 ratings. - Source: https://appshunter.io/ios/app/trulieve-cannabis-dispensary/id6741813692/reviews - App overview in markdown: https://appshunter.io/ios/app/trulieve-cannabis-dispensary/id6741813692.md - Rating breakdown: 5★ 149 · 4★ 14 · 3★ 10 · 2★ 14 · 1★ 46 ## What do users think of Trulieve? Overall sentiment: positive **Pros** - 👍 Smooth and convenient experience - 🚀 Easy and streamlined - 💚 Integrated rewards dashboard - 🔍 Convenient access to deals and sales **Cons** - 🚫 Location restrictions - 🤔 Discrepancies in pricing between app and website **Commonly reported bugs** - Location detection issues - Glitches when not sharing location data **Most requested features** - Dark mode option - Expanded state availability ## Newest reviews (17 of 89) ### 4/5 — App use *2026-07-15* Have been trying to use the app for a few months. Not user friendly and no directions to troubleshoot for. Solution. Finally created an additional email. We’ll see how that goes. In store experience is wonderful. Dreama has waited on me twice and was helpful and friendly. She’s 10/10. **Developer response:** While we're thrilled to know that our in-store teams are taking great care of you, we're disappointed to hear about your troubles with the app. We'd be happy to address any troubleshooting to help alleviate the problems that you're running into. Simply reach out to CustomerReviews@Trulieve.com with an overview of the issues you'd like some assistance with, and we'll be with you as soon as possible to lend a helping hand. ### 2/5 — Cant order delivery *2026-07-14, version 3.6.0* The app defaults me to store pick ups with no way to change this. Have even tried deleting and reinstalling. ### 2/5 — iPad *2026-05-25* I’m not sure why but the app does not work on my iPad. It works on all of my other devices but when I pulled up on my iPad, it keeps telling me it needs an update and when I click OK, it brings me to the App Store but it doesn’t say “update “it says “open “and then it just closes out completely **Developer response:** It's unfortunate to hear that you're running into these issues when using the Trulieve App on your iPad, and we'd like to take a closer look at this to see what can be done about resolving the troubles you may be bumping into. When you have a moment, please consider providing us with some extra details about your device (model #, current iOS version, etc) in an email composed to CustomerReviews@Trulieve.com, and we'll be with you shortly to lend a helping hand. ### 4/5 — “Check-In” not working *2026-05-11* App is fine but as of last week i will get emails that my order is ready but on app it still says “processing” which doesn’t allow me to check in to bypass long lines and walk ins **Developer response:** Thank you for bringing this to our attention! We'd like to take a closer look at this and see if we can patch this up for you. Please email us at CustomerReviews@Trulieve.com with some extra information such as your Apple device, and current iOS version, and we'll be with you as soon as we can to provide additional troubleshooting! We hope to hear from you soon, and we appreciate you flagging this to us again! ### 1/5 — Unable to login *2026-03-13* Still having same bugs for months when they refused to fix it. Don’t recommend to log out otherwise you will be stuck with loading to process log in and failed. Trulieve IT team won 5 years in row for most problematic technology services including website AND unable to repair or troubleshoot. Be proud! RME! Updated: it continues kick me out after order confirmation. If they dont want a business then thats on them. Another update review, competitor app who used to have location demand required to use is now no longer needed due to med card already determined by location regardless. Trulieve app is LAST one to require the location on. Again it is not related to regulation as they said because they can’t read. Dumny. All requirements is for their benefits. Another update: it still demands the location service on nd I turned it on and it continues to not set up location. What's point to ask for gps and u unable to locate the store and demand me to input the store location??????? This PROVES data mining is not what u think it would do. Yikes! Good luck. Website works fine without location service enabled. 🤷‍♂️ **Developer response:** Thanks for taking the time to share your concerns about the Trulieve App with us, we know how disruptive ongoing app issues can be. Our apologies that this has been your experience. While the app does require location services to function properly at this time, we hear your concerns and are actively working on improvements based on your feedback. Please contact our Support team directly with an email at CustomerReviews@Trulieve.com so we can troubleshoot your specific issues and assist you with further troubleshooting. Providing extra details such as your current device model and iOS version will be incredibly useful to us in identifying some of the issues you may be bumping into. ### 2/5 — This app sucks *2026-03-08, version 3.3* Great for us that you finally have one. Get it together already. The slowest app there is. I shouldn’t have to set my location every other time I log in. Start shopping only to find out my location does not have the product I chose. ### 3/5 — Check out *2026-03-06, version 3.3* Lately I have not been able to checkout on the app. I have to go to the website. Other than that it’s a good app. ### 2/5 — Horrible app! almost as bad as the site! *2026-02-27* Constant loading issues, always asking for location even though it has access, consistently signing me out before I have completed my order. Too many bugs, do better. **Developer response:** Ozmanie, we have some concerns about the experience you have described having with our app that we would like to look into further. When you have a moment, please consider sending an email to us at CustomerReviews@Trulieve.com for further support in resolving this matter. If you can include some additional details such as your device's current model number and the iOS version that you're currently running, that will be a big help in identifying some of the troubles you may be experiencing. ### 4/5 — Adding reviews and favorites *2026-02-14, version 3.2* Can you add these into the app please? I’d like to leave reviews on the products. It would be nice for a favorites tab as well. It would help us track our favorite products! Thanks ### 1/5 — Only Florida *2026-02-03, version 3.2* Don’t advertise this like it’s able to be used at all locations. Can’t use it in my home state. Pointless. ### 4/5 — Okay *2026-01-21, version 3.2* It’s okay. It’s a fairly new app so it can be glitchy and sometimes crash but it’s easy to navigate ### 1/5 — Trash *2026-01-17, version 3.2* Worst app any dispensary has ### 1/5 — Unable to login *2026-01-14* Still having same bugs for months when they refused to fix it. Don’t recommend to log out otherwise you will be stuck with loading to process log in and failed. Trulieve IT team won 5 years in row for most problematic technology services including website AND unable to repair or troubleshoot. Be proud! RME! Updated: it continues kick me out after order confirmation. If they dont want a business then thats on them. Another update review, competitor app who used to have location demand required to use is now no longer needed due to med card already determined by location regardless. Trulieve app is LAST one to require the location on. Again it is not related to regulation as they said because they can’t read. Dumny. All requirements is for their benefits. Another update: it still demands the location service on nd I turned it on and it continues to not set up location. What's point to ask for gps and u unable to locate the store and demand me to input the store location??????? This PROVES data mining is not what u think it would do. Yikes! Good luck. Website works fine without location service enabled. 🤷‍♂️ **Developer response:** Thanks for taking the time to share your concerns about the Trulieve App with us, we know how disruptive ongoing app issues can be. Our apologies that this has been your experience. While the app does require location services to function properly at this time, we hear your concerns and are actively working on improvements based on your feedback. Please contact our Support team directly with an email at CustomerReviews@Trulieve.com so we can troubleshoot your specific issues and assist you with further troubleshooting. Providing extra details such as your current device model and iOS version will be incredibly useful to us in identifying some of the issues you may be bumping into. ### 2/5 — Login required every time. *2026-01-12, version 3.2* Would be great if I didn’t have to log in every single time I want to make an order. ### 1/5 — Why does it make me enter my email to sign in everytime I want to use it *2026-01-09, version 3.2* App is pointless when it makes me keep entering my email to sign in even with the option to sign in with my face. If it keeps doing that I will delete the app and never look back ### 1/5 — Unable to login *2026-01-07* Still having same bugs for months when they refused to fix it. Don’t recommend to log out otherwise you will be stuck with loading to process log in and failed. Trulieve IT team won 5 years in row for most problematic technology services including website AND unable to repair or troubleshoot. Be proud! RME! Updated: it continues kick me out after order confirmation. If they dont want a business then thats on them. Another update review, competitor app who used to have location demand required to use is now no longer needed due to med card already determined by location regardless. Trulieve app is LAST one to require the location on. Again it is not related to regulation as they said because they can’t read. Dumny. All requirements is for their benefits reason. Another update: it still demands the location service on nd I turned it on and it continues to not ship at location. What's point to ask for goin and u unable to locate the store and demand me to input the store location i want?? This PROVES data mining is not what u think it would do. Yikes! Good luck **Developer response:** Thanks for taking the time to share your concerns about the Trulieve App with us, we know how disruptive ongoing app issues can be. Our apologies that this has been your experience. While the app does require location services to function properly at this time, we hear your concerns and are actively working on improvements based on your feedback. Please contact our Support team directly with an email at CustomerReviews@Trulieve.com so we can troubleshoot your specific issues and assist you with further troubleshooting. Providing extra details such as your current device model and iOS version will be incredibly useful to us in identifying some of the issues you may be bumping into. ### 2/5 — Easy to use *2026-01-06, version 3.2* None of the products have pictures ## Most critical reviews (10 lowest-rated) ### 1/5 — Website *2026-07-22, version 3.6.0* I’ve tried and cannot login to see my account. It says not legal in Ga. Can’t view what’s in stock. The website is useless. ### 1/5 — Terrible App *2026-06-03, version 3.5.1* I am unsure how this business is able to take any orders from this app. It performs abysmally and has only gotten worse over time. ### 1/5 — Trulieve *2026-05-30, version 3.5.1* Was hoping it would work in ga now that we’re medical but still doesn’t work here even though we have Trulieve ### 1/5 — App down *2026-05-26, version 3.5.1* App is down. Doesn’t recognize location ### 1/5 — Lost rewards *2026-05-22, version 3.5.1* I had almost 75 in rewards before updating; only 10 after. Reached out to customer support and received no response ### 1/5 — Not the website *2026-05-14, version 3.5* The app idea is cool, but it still cannot keep up with the website. For that reason, I do not use the app much. However, I’m going to delete it right now because I’m tired of turning off the marketing notifications. I disable them all the time, yet the app silently turns them back on. Super annoying. ### 1/5 — New reward system is trash *2026-05-11, version 3.5* This new reward system is garbage. I had $35 in rewards points before the update and after I only have $10. This just cost them a long time customer as I don’t feel like they’re rewarding me for my business. ### 1/5 — No Delivery Option *2026-04-28, version 3.4* You need to add delivery like on your website ### 1/5 — Bs *2026-04-26, version 3.4* Don’t waste your time app sucks bad ### 1/5 — Not available in my state *2026-03-24, version 3.4* It would be really nice to use this app to shop in PA. They have the same status as Florida does, which is that cannabis is only medically legal. Why does one medical state have an app and another one doesn’t despite the fact that both states contain trulieve dispensaries? ## Most praised reviews (10 highest-rated) ### 5/5 — G (The GM of Old kings trulieve in palm coast) *2026-07-07, version 3.6.0* Absolute amazing customer service and exceptional selection of items for customers always getting us right! Man needs a raise! ### 5/5 — Ohio *2026-06-25, version 3.6.0* Can u make this available for people in Ohio? I tried logging in and it said it’s not available in Ohio ### 5/5 — Guy *2026-05-23, version 3.5.1* App makes viewing websites easy fast and convenient ### 5/5 — Trulieve does it again ! *2025-12-09* I have been a customer for over six years not only is there stores and employees amazing , Now they have made it easier to find what you’re looking for and to see what stock is available at the location you need not to mention the early heads up on daily deals ! App is easy to use and to navigate! Thanks Trulieve **Developer response:** Hi Radiobugsy, we're so excited that you tried out our brand new Trulieve App. We can't tell you how much we appreciate you sharing about your experiences with us through the years, and we're thrilled that the app's new features have been an enhancement to our services overall for you. We appreciate your continued support after all this time, and we thank you again for sharing your praise for the Trulieve App! ### 5/5 — 2 thumbs up *2025-12-08, version 3.2* Love the ease of use on this app ### 5/5 — Love this app change! *2025-12-04, version 3.1* Thankful for the app making shopping a 123 experience! ### 5/5 — Trulieve app makes it easy *2025-12-04* I was glad to hear that Trulieve was launching their own app. While the daily email is great it is great having the app that is easy to maneuver and find what you’re looking for. **Developer response:** Hi Doug, we're so excited that you hopped over to the app store to give the new Trulieve App a try. It's wonderful to hear about the great experiences you've had with it so far, and we're so pleased that you're finding the app easy to maneuver. Your support is infinitely appreciated! ### 5/5 — I can now get notifications on the app *2025-12-02, version 3.1* With the return of product notification in the app I’m back. Nothing like a beep telling you that it’s time to pick up your weed! Thanks Trulieve! puff puff USA USA USA ### 5/5 — The app runs well and it’s better than the website *2025-11-26* At first, I was skeptical that the app would have some bugs and issues, but it seems to be running flawlessly so far. **Developer response:** Mistereastcoaster, it's so reassuring to know that the new Trulieve App is working perfectly for you, without any hitches! We can't tell you how grateful we are that you checked out the new app, and we sincerely thank you for sharing your support! ### 5/5 — Trulieve new Dispensary *2025-11-26, version 3.1* I have enjoyed the employees knowledge and the App makes it better. It helps me decide before I’m overwhelmed by choices. Good pricing for me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*