# Trumark Credit Union — user reviews > 57 indexed App Store user reviews of Trumark Credit Union by Trumark Credit Union, rated 4.70/5 from 1,662 ratings. - Source: https://appshunter.io/ios/app/trumark-credit-union/id1588141609/reviews - App overview in markdown: https://appshunter.io/ios/app/trumark-credit-union/id1588141609.md - Rating breakdown: 5★ 1,435 · 4★ 106 · 3★ 22 · 2★ 18 · 1★ 81 ## What do users think of Trumark Credit Union? Overall sentiment: negative **Pros** - 👍 Clean and easy to use - 🚀 Nicely done app upgrade - 🔒 Additional security features **Cons** - 🐛 Frequent login issues - 🐛 Mobile deposit not working - 🐛 Accounts not displaying properly - 🐛 Blurry camera for mobile deposit - 🐛 Pending charges not shown - 🐛 External account transfers not working - 🐛 Zelle feature missing - 🐛 Confusing and cluttered layout - 🐛 Unreliable app with frequent errors - 🔒 Privacy concerns with data collection **Commonly reported bugs** - Login issues - Mobile deposit not working - Accounts not displaying properly - Blurry camera for mobile deposit - Pending charges not shown - External account transfers not working - Zelle feature missing **Most requested features** - Restore mobile check deposit - Bring back Zelle feature - Display pending charges - Improve external account transfer functionality - Provide a more user-friendly and organized layout ## Newest reviews (15 of 57) ### 2/5 — Disorganised union *2024-06-21, version 2024.1.0.2* How incompetent do you have to be to lose a new member all because you haven’t verified their online account in days, this is a big representation of how unreliable you’ll be ### 2/5 — Dysfunctional *2024-01-27, version 2023.10.1.1* It is a good app to see you account balance but when it comes to transferring money it is a hit or miss. My credit card is due tmr and the app is saying “unable to display your information at this time try again later” later when my credit card bill is late? Unbelievable unreliable in such an important aspect. ### 1/5 — New Credit card company and now no running balance *2023-08-21, version 2023.5.0.2* Loved the app for my credit card until they recently changed CC processing company. Running balances no longer show for credit card. And returns are showing as charges instead of credit while they are in pending status!! It will get corrected when it posts but it is showing incorrectly while pending. Please fix these issues ASAP!!!! ### 1/5 — What is the point? *2023-06-29, version 2023.3.0.1* “Finance your car through TruMark Financial Credit Union and pay your loan online or with our mobile app.” [downloads app and logs in.] “Your loan is not eligible for online or mobile payments.” ### 2/5 — Probs gonna change banks *2023-06-06* I’ve had this bank since I was 15, but after they rolled out a new credit card issuer things take a long time to process. I stayed with this bank so long due to them do things proficiently and fast. Now if I pay off my credit card from them it says pending for days where as before it would be processed and my balance would decrease right away. Not a happy customer anymore. It takes days for them to progress a gas payment on my credit card **Developer response:** We are sorry to see your review and will share your feedback with our credit card department. Please contact us at 1-877-TRUMARK so we can be of assistance. ### 1/5 — New Credit card company and now no running balance *2023-06-05* Loved the app for my credit card until they recently changed CC processing company. Running balances no longer show for credit card. And returns are showing as charges instead of credit while they are in pending status!! It will get corrected when it posts but it is showing incorrectly while pending. Please fix these issues ASAP!!!! **Developer response:** We are sorry to see your review and will share your feedback with our credit card department. Please contact us at 1-877-TRUMARK so we can be of assistance. ### 2/5 — Mobile Deposit is Glitchy *2023-05-01, version 2023.3.0.1* No matter what I do, my mobile deposits are rejected for not using a dark background - and I’ve tried several back backgrounds with no success. I’ve made sure checks are legible, lit well, and all edges are within the guidelines. I just about only use this app for this purpose - making it relatively useless to me. ### 1/5 — This app is trash *2023-03-18, version 2022.09.01* Of all the apps I have ever used, this one is the most user unfriendly and confusing app. ### 1/5 — Difficult app *2023-03-13, version 2022.09.01* I cannot log in without problems , customer support from TruMark is useless now after 30 years I am leaving TruMark financial because the incompetent idiots that are in charge are clueless ### 1/5 — Unreliable app *2023-02-03, version 2022.09.01* I use bank apps for a few different bank and credit cards. This app always seems to have a component that isn’t working. It can be challenging. Still unable to access my 1099 for year end tax prep due to that section being down. ### 2/5 — App Needs Work *2022-12-06, version 2022.09.01* Unable to make electronic check deposits via iPhone using the app. It doesn’t access the camera properly when you try to take a picture of the check. It does work on iPad, but isn’t without issues. ### 1/5 — Mobile deposit *2022-12-06, version 2022.09.01* I’m trying to deposit a check and I get a dark screen that says rotate your device. I attempt to do that in many ways even though I have no idea what this means and nothing works. ### 1/5 — Very bad app *2022-11-29, version 2022.6.0.1* Worst app ever, I can’t even use my phones camera to take a picture of a check for mobile deposit. Tru mark always seems to be sub par at best for tech ### 1/5 — App deposit camera is blurry on iPhone and iPad *2022-11-21, version 2022.6.0.1* Since one of the recent iPhone / iPad updates (since 11/4 for me) the camera won’t show a sharp image for Mobile deposit. The TM Business app Mobile deposit camera works fine ### 1/5 — Mobile deposits no longer work *2022-11-16, version 2022.6.0.1* No matter how slowly I rotate my phone to take a picture for mobile deposit, no camera appears. The old app would just open the camera immediately, but now this rotate for camera use direction pops up and its terrible. Tried telling chat support about it, get the same directions as if i haven’t tried rotating my phone slowly over 20 times and redownloaded the app and closed and reopened the app 10 times and made sure my unlocked orientation was still unlocked (it was) its so frustrating i cant even use this app for the only thing i want to use it for, december is not fast enough to fix this bug that has been happening since october what a joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — New Update Heating Up My Phone *2026-04-15, version 2026.01.1* Once the new update of the new purple look app hit, my phone starts to really heat up when I open it. And it stays hot a long time after I close it. What’s going on? It’s making me wonder if you guys are doing some sneaky stuff in the background of my phone. Please fix this. ### 1/5 — Won’t even load *2025-12-05, version 2025.7.3.1* For some reason, even after deleting the app and reinstalling it. The app itself won’t even load anymore for me. I would try and open and it’ll show “TruMark” and then just close out back to my Home Screen. This is ridiculous. ### 1/5 — Errors all over the app *2025-10-03, version 2025.7.3.1* I was happy to see the app was being upgraded. However, the changes are not good. The main account page is hard to understand if you have multiple accounts. You can’t organize or sort. There are no advanced visualizations to see money allocations. The searching is horrible. The process of buying CDs just got 100% worse. As a long time customer, this is the first time I am considering switching. You need to get it together fast! ### 1/5 — Constant “application error” *2025-09-24, version 2025.7.3.1* After attempting to update, remove and download again I giving up!! When it works, great!! When it doesn’t, so inconvenient ### 1/5 — New layout *2025-08-21, version 2025.5.0.2* The new layout is extremely ugly and very confusing. It just looks like a whole cluttered grid mess with your available balance and current balance. This was a big mistake on their part. I thought we were gonna at least get one main account that shows the balance without all the extra Confusion. I don’t like the new layout :( ### 1/5 — took my zelle away *2024-04-09, version 2024.1.0.2* i use zelle all the tjme and it randomly just took the tab off of my account really frustrating and now i have to change banks again. ### 1/5 — Privacy is important *2024-02-14, version 2023.10.1.1* In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product. Update: the developer contacted me via email with a blanket response stating in part “We collect information that can be used to enhance the products and services that we offer you” However, they are collecting things that have no bearing whatsoever on any of the services they are providing. Further, they provide a link in the emailed response to “contact the developer” but of course the link doesn’t work. Not a good look Trumark. Until they change their collection policies I can not have this app on my phone. ### 1/5 — Privacy is important *2024-02-04* In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product. **Developer response:** TruMark Financial understands the importance of protecting your privacy. We collect information that can be used to enhance the products and services that we offer you. If you would like to take additional steps to limit TruMark Financial’s sharing of your information, you may do so by visiting https://www.trumarkonline.org/limit-sharing/. ### 1/5 — Privacy is important *2024-02-02* Why is Trumark collecting so much information from our phones? Seems like a lot more than should be needed to administer banking. Who are they sharing this info with? Third party app developer? Advertisers? Calling and asking doesn’t provide answers either. I’ve deleted the app and will use their mobile website until they change their collection practices. ### 1/5 — Horrible *2023-12-01, version 2023.05* This app is very outdated compared to most other banking apps. Since I have had my account which is a few yrs now the app has a ridiculous amount of application errors occurring on a daily basis causing users to not be able to view their accounts when they need to. ## Most praised reviews (10 highest-rated) ### 5/5 — need updated version!!! *2024-10-25, version 2024.4.0.10* i like this app a lot it is easy to use and convenient. my only problem is that there used to be a widget you could put on your home screen but then i updated my phone and its gone now ☹️ please please please update it so it can work for the latest update because i LOVED that feature! ### 5/5 — Excellent Service *2023-01-11, version 2022.09.01* I have been with Telco than Trumark for my entire lifetime. I Never have complaints and they have the best customer service! Excellent service! ### 5/5 — Nicer but a little disappointing *2022-07-18, version 2022.04.01* The new app has a nicer layout and I think it’s just as easy to navigate through. I transfer money between accounts all the time and that’s still working properly! My only issue is that PENDING charges do not show on my accounts so it makes it easy to potentially overdraft my account! I need to be able to see what is pending and what the current balance is with the pending charge- and not thinking that the money is there or the charge didn’t go through. ### 5/5 — Nicely done *2022-06-15, version 2022.04.01* Been a TruMark member since 1988. The app is clean and easy to use. The additional security is a nice touch. ### 4/5 — No mobile check deposit *2022-12-31, version 2022.09.01* Since update I no longer can make a mobile check deposit ### 4/5 — Zelle *2022-07-26, version 2022.04.01* I thought Trumark has the Zelle feature, but when I log on mobile bank it is not there Jeff ### 4/5 — Nice Work, One Request *2022-06-29, version 2022.04.01* You all are clearly hustling to make this transition work! Thank you! Love the redesign…one request: Is it still possible to do an external transfer right to a credit card like before? I saw every account except my credit card in the “to” drop down menu. If not I’d love that feature back! Thank you! ### 4/5 — Much needed upgrade! Better than before! *2022-06-06, version 2022.04.01* This app was in need of an upgrade and I’m just glad that it finally got the facelift it needed! I’m still navigating the system but so far so good! I like the new interface, much cleaner and easier to work through. Modern look and capabilities. No lagging or crashes so far. Fingers crossed! Thanks @TruMark for listening to all the feedback that came in and finally making a change. ### 3/5 — Check may have been deposited before. *2024-04-12* Getting an error several times when attempting to deposit checks via the app. Tried from several devices (phone and tablet). “Sorry deposit rejected due to deposit policy. Check may have been deposited before”. Both times that it’s happened the checks were from the same institution. I had to deposit at the local branch and reported it. You may want to look into it. Tried calling the 877-TRUMARK number several times but never got through to a human. ### 3/5 — Check may have been deposited before. *2023-09-06* Getting an error several times when attempting to deposit checks via the app. Tried from several devices (phone and tablet). “Sorry deposit rejected due to deposit policy. Check may have been deposited before”. Both times that it’s happened the checks were from the same institution. I had to deposit at the local branch and reported it. You may want to look into it. Tried calling the 877-TRUMARK number several times but never got through to a human. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*